Team Leads in Germany

• Functional management and further development of a team of 28 IT employees (internal & external) in the areas of HelpDesk / HelpLine, RHEL (Red Hat), MUREX (trading system & applications), SAP basic operations
• Management of external service providers (including FI-TS for SAP basic operations)
• Personnel, resource and budget planning for the IT department and projects
• Introduction and establishment of regular communication formats (regular meetings, team and cross-departmental meetings)
• Ensuring application operations in a hybrid environment (Windows / Linux with database and web/application servers)
• Support for transformation projects to modernize the application landscape (e.g. DevOps approaches)
• Building and introducing digital IT procurement for hardware & software (e.g. with DELL)
• Development and management of the „IT Operations DOS" department based on the company strategy
• Preparation of management reports & decision papers on IT projects, optimization potential and automation opportunities
• Representing the department in Rentenbank committees and ensuring regulatory compliance (BaFin §44, DSGVO, BSI, MaRisk)

• Responsible for the backlog and roadmap of a production SaaS compliance platform for the EU Deforestation Regulation (EUDR), with around 30 customers on AWS and Docker.
• Coordinated feature development and API integrations across 2 external and internal development teams.
• API integrations with the EU EUDR API and SAP.
• 70% fewer customer-reported issues, supporting ISO-27001 certification.

• Technical lead of a four-person development team during the two-year redevelopment of the sonnenklar.TV travel portal with over 10,000 daily visitors
• Replaced an established legacy architecture based on Laminas (Zend Framework) and Elasticsearch with a headless platform based on TYPO3 LTS and MariaDB — consolidated two systems into one and significantly reduced operational and maintenance effort
• Built the frontend independently with Vue.js, Nuxt, TypeScript and TailwindCSS; developed most of the component library independently
• Migrated the editorial workflow for over 30 editors from a custom-built backend to the TYPO3 backend
• Significantly reduced loading times for core pages; continuous delivery via Jenkins and GitLab CI

Position ended due to operational reasons as part of staff reductions following the decline in demand in the travel industry.

• Professional and disciplinary leadership, coaching and performance tracking of the Active Sourcing and Recruiting team
• Recruiting and Active Sourcing of specialists and managers in the tech sales sector, from Account Executive to CSO level
• Interim recruiter for various companies
• New customer acquisition by phone, email and LinkedIn Sales Navigator
• Process optimization through AI
• Optimization of the careers website and job profiles

• Ride-sharing and bus platform, live and fully functional. Backend with Spring Boot 4.1 on Java 21, PostgreSQL with Flyway, and Testcontainers integration tests. Hosted in my own AWS account (ECS Fargate, ALB, ECR, IAM Least-Privilege) with CI/CD via GitHub Actions and OIDC federation without static credentials. Development fully AI-supported with Claude Code, including custom skills and project-specific memory. Spring Boot · Java 21 · PostgreSQL · Flyway · Docker · AWS ECS/ALB/ECR · CI/CD · GitHub Actions · Claude Code

• Planned and managed strategy and daily operations for cross-functional team with end-to-end testing and launch readiness responsibility, facilitating early product launches.
• Managed complex set of stakeholders including weekly alignments (60+ regular participants), communications, risk management and budget.
• Implemented AI solution that reduced documentation and testing automation time by 60%.
• Restructured team into agile processes and quarterly iterations, delivering 400+ high-quality features in 15 epics according to time and quality expectations.

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

• Used OpenCode and AI-assisted software engineering to design, implement, refactor, test, and document an end-to-end RAW/SDTM/ADaM pipeline in R for Dr. Falk Pharma (07/2026), including metadata-driven transformations, automated validation rules and QC, traceability, and reproducible clinical outputs.

Conversational AI assistant for cloud infrastructure and security queries

• Designed FastAPI backend with multi-turn conversation handler, token budgeting, and context window management.
• Integrated Amazon Bedrock (Claude 3 Sonnet/Haiku); built RAG pipeline with MongoDB chat history and semantic search.
• Implemented Factory Pattern for modular LLM provider switching; reduced model onboarding effort by 60%.
• Reduced LLM inference cost by 35% through model tiering (Haiku vs Sonnet) and prompt/entity consolidation.

Tech: Python, FastAPI, Amazon Bedrock, MongoDB, Streamlit, Pydantic.

• Coaching professionals and leaders on leadership, career development, change and resilience; more than 1,800 coaching hours in three languages.
• Collaboration with coaching platforms such as Speexx, Unmind, Pack and SparkUs; clients include people from technology, pharma and energy, among others.
• Design and facilitation of workshops on team dynamics, change and leadership in uncertain times.

• Lead functional safety strategy and ISO 26262 compliance across the full lifecycle for a high-voltage electronic switching device that safely connects/disconnects the HV battery in EVs, enabling fast fault isolation and high-current interruption.
• Own the Functional Safety Management Plan (FSMP) and Development Interface Agreement (DIA), acting as the primary safety governance authority across program stakeholders.
• Architect system safety concepts — developing FSC, TSC, and system safety architecture — and define the safety manual with complete user instructions.
• Direct verification and confirmation reviews per ISO 26262 independence requirements.
• Lead safety analysis activities (FTA, FMEA, FMEDA, DFA) and chair vehicle/system integration reviews across cross-functional engineering teams.
• Define methods, templates, and processes that establish best-in-class FuSa practices organization-wide.
• Conduct SEooC assessments and audits, representing the safety organization to internal leadership and external stakeholders.

• Contributed to the architecture design process, resulting in scalable and maintainable solutions for complex projects.
• Enhanced app performance by optimizing code and implementing efficient algorithms.
• Stayed current with industry trends to ensure implementation of best practices in app development.
• Led a team of iOS developers for timely completion of projects and achieving client satisfaction.
• Translated basic design plans into full iOS app frameworks, delegating project components to appropriate team members.
• Estimated work hours and tracked progress using Scrum methodology.

• Hired and mentored small design team; improved cross-functional collaboration
• Guided brand & CI evolution for improved product-market-fit; supported rollout across teams & channels
• Improved team processes and adapted workflows to shifting requirements
• Creation, maintenance of a Design System for product, content & marketing
• End-to-end product design for key features (e.g. onboarding, digital therapy modules) in a regulated health market, aligning with medical & business needs
• Supported marketing, sales & content teams in print, merchandise, web & motion
• Stakeholder management & collaboration across departments