Alfred Marx-Senior Consultant | Digital Transformation & Strategy | Agentic AI | Expert

Creation of an AI console for integration into various open source solutions (ERP, CRM..)

Creation of the target architecture Integration of different AI platforms (ChatGPT, Anthropic, Perplexity) Cross-platform workflow using the AI platforms Voice input and voice output History Console-based project management Generation of custom agents (Crewai..) Integration of the agents into the AI workflow

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Proof of concept to reduce system complexity and simplify the architecture

Project goal The main goal of this project is to conduct a proof of concept (PoC) to reduce the system complexity and simplify the existing IT architecture of a travel company with a complex infrastructure. This should increase the efficiency of IT processes, reduce maintenance costs, and enable improved scalability and flexibility.

Project description The travel company has a mature, complex system landscape with a variety of applications developed and integrated over the years. This complexity leads to increased maintenance effort, high operating costs, and limited flexibility when introducing new features or services. The goal of the project is to analyze the existing IT infrastructure, identify optimization potentials, and by building a proof of concept for the booking process demonstrate the feasibility of a new, simplified architecture.

Analysis of the heterogeneous system environment and architecture components with a focus on land-ship communication at a travel company

Project goal The project aims to analyze the complex and heterogeneous system environment of a travel company that includes both land and ship communication. The objective is to identify, assess and optimize the architecture components to ensure seamless integration and smooth data exchange between the different systems and communication platforms. Special attention is given to the challenges and requirements of communication between land-based systems and the ships.

Project scope

• The analysis includes the following main components:
• Survey of the existing system landscape:
• Inventory of IT systems on land and ship side (ERP, CRM, booking systems, onboard management systems, communication platforms etc.).
• Analysis of the technologies and interfaces used, including satellite communication and IoT-based systems on board.
• Identification of integration and communication interfaces:
• Review of the existing interfaces between land-based and onboard systems.
• Analysis of data flows and communication protocols to identify possible bottlenecks and latencies.
• Assessment of architecture components:
• Evaluation of the current system architecture in terms of efficiency, scalability and security.
• Identification of vulnerabilities and potential risks, especially regarding land-ship communication.
• Development of optimization approaches:
• Proposals to improve system integration and communication architecture.
• Recommendations for implementing new technologies or optimizing existing processes to improve data synchronization and reduce latencies.

• Industry: Construction machinery manufacturer (mining)
• Environment: International (North America, South America, Europe, Asia)
• Focus: Creation of a potential-based customer rating for sales optimization
• Analysis of the current situation and existing data sources
• Requirements management
• Data consolidation of various CRM sources
• Design and implementation of an algorithm for automated potential analysis, share-of-wallet
• Design and implementation of a solution for competitor potential analysis
• Presentation to senior management
• Project planning and controlling
• Tools/products: various legacy and CRM systems, SAP, Frappe framework (basis of ERPNext), ERPNext CRM

Crisis management for a dealer management system at a global automotive manufacturer

Project goal

Crisis management for an existing dealer management system (DMS) at a global automotive manufacturer. The DMS serves as the central platform for managing and optimizing dealer processes, including vehicle orders, inventory, customer data, services, and billing. Due to significant challenges in project execution, a structured intervention was needed to ensure completion, minimize risks, and improve the overall system quality.

Main focus areas

Crisis management and project management

• Took over project leadership to stabilize and reorganize the development project for the dealer management system.
• Analyzed the existing project structure, identified weaknesses, and developed an action plan to restore a structured and controlled project flow.
• Coordinated communication between internal and external project teams to efficiently address bottlenecks and challenges.
• Monitored project progress and provided regular reports to stakeholders on current status, identified risks, and implemented measures.

Preparation of an expert report

• Assessment of completion level: Carried out a detailed analysis of the existing system to determine the current development status. This includes reviewing implemented features, code quality, system integration, and adherence to the original specifications.
• Determination of effort: Calculated the resources used so far (costs, time, personnel) and assessed project execution efficiency compared to the original plans. The work done was documented and compared with the planned efforts.
• Conditions for replacement execution: Prepared a comprehensive report outlining the steps required to complete the system by an external service provider. This includes recommendations to optimize further development processes and ensure quality assurance.

Optimization of software development processes

• Reviewed the existing software architecture and development processes to identify improvement opportunities.
• Recommended and introduced agile methods to enable more flexible and efficient project execution.
• Implemented a risk management system to detect and address potential issues early.