PMO Consultants in Germany

• SAP S/4HANA upgrade from Release 2021 to 2025 and FI/CO transformation as part of a new TOM. Four streams and two SAP service providers; management during ongoing operations.

• Overall responsibility for time, quality and budget as well as cross-stream coordination of the four streams

• Coordination of process streams, business functions and SAP service providers

• Establishment and management of governance, planning, risks, dependencies, resources and escalations

• Provider management, regular management reporting, and preparation and execution of project and Steering Committee meetings

• Responsibility as Test Manager for test strategy, test planning, UAT, defect management and acceptance

• Result: Successful preparation for Go-live on 28.09.2026 during ongoing operations; quality and the planned absence of production interruptions ensured. Project governance established and positive feedback from management and stakeholders.

• Product Analytics, Mobile App Tracking & Tracking Governance (B2C Mobility App) – agile project management (Scrum/Kanban)
• Product Ownership for Product Analytics and Mobile App Tracking of the EnBW mobility+ app; gathering, prioritizing, and translating business requirements into actionable concepts and Azure DevOps user stories with acceptance criteria.
• Derivation of tracking requirements when introducing new app features (including Resilient Map), definition of tracking parameters (screens, events, custom definitions), and ensuring privacy-compliant tracking (Firebase, GA4, Adjust) based on the tracking concept.
• Design and adaptation of dashboards and funnel reporting for campaigns (GA4 validation, onboarding and order flow analyses, conversion funnels, charging start flow) to identify drop-off points and optimization potential.
• Management of the technical raw data export (Adjust to BigQuery) and connection to the data warehouse/data lakehouse, including data mapping; collaboration with international development teams, Data Engineering, Marketing/Sales, and Product Management.
• Establishment of standardized tracking architecture, naming conventions, and governance; analysis and expansion of tracking (new features and “blind spots”), test design, handover to testers, and quality assurance and approval before releases; documentation in Conceptboard.

Transformation assignment: IT Operating Model and Governance

• Management of the operationalization of a new IT operating model for a service- and customer-oriented organization in the managed services and Microsoft 365 environment.
• Translation of the target organizational model into concrete roles, responsibilities, organizational elements, decision-making paths and collaboration principles.
• Design and operationalization of a layered model with autonomous delivery teams, supporting units and clearly defined governance functions.
• Design of governance for Service Delivery Management, People Leads, Global Service Owners (GSO), operational teams, clusters and management committees.
• Structuring of the transformation rollout into ramp-up, implementation, hardening and operations, as well as development of kick-off, communication and feedback formats.
• Further development of PMO and office structures as well as portfolio and workforce management to create transparency around resources, risks, dependencies and decision requirements.
• Facilitation of cross-functional workshops and decision-making meetings, and translation of different stakeholder interests into actionable principles, rules and measures.

Interim assignment: IT Service and Operations Management

• Assumption of operational responsibility for Citrix and AD/Access, including incident, escalation, transition and quality management in day-to-day operations.
• Clarification of operational interfaces and clear separation of responsibilities between internal units, Service Delivery Management and external service providers.
• Conduct of structured GAP analyses of existing service descriptions, preparation of make-or-buy decisions and clarification of roles with KPI integration.
• Management of conflicting objectives, dependencies and escalations in complex customer, operations and transformation situations.

Selected results

• The transformation target model was translated into directly applicable roles, governance rules, organizational elements and rollout formats.
• Decision-making paths, responsibilities and interfaces between operational delivery, supporting functions and management were described transparently and bindingly.
• The foundations for self-organized teams, standardized service descriptions and reliable portfolio, resource and management transparency were established.

Methods: Operating Model Design, Governance Design, RACI, GAP Analysis, Stakeholder Analysis, Workshop Facilitation, Change Communication, Risk and Escalation Management, KPI and Service Management

• Managed (Scrum / Agile) and monitored IT projects, including project controlling, service provider management, reporting, risk management and coordination of all stakeholders
• Planned and supported the go-live and hypercare phase
• Captured, assessed and prioritized requirements for demand-oriented planning and management of IT resources
• Supported the introduction of the CRIF provider for real-time decision-making in sales, fraud prevention, sanctions list screening and scalable payment processes
• Prepared status reports and decision papers for the executive board
• Planned and managed IT projects for the implementation, optimization or migration of e-commerce systems (e.g. shop systems, payment integration, order to cash)
• Coordinated interdisciplinary teams from development, UX/UI, marketing and logistics to deliver project objectives on time
• Analyzed requirements and prepared technical specifications in close coordination with stakeholders and external service providers
• Ensured the quality, performance and security of e-commerce platforms through testing, monitoring and continuous optimization
• Organized meetings with stakeholders, e.g. Demand Thinking, Warm-Up, Impact Board and program planning
• Managed and prioritized demands as well as DMP controlling and communication of results from the Impact Board and KPI analysis

Project: Consulting & Concept Development Programmatic Print / Donor Communication

Tasks:

• Analysis of existing print advertising materials and donor communication
• Development of a new thank-you letter and dialogue marketing concept
• Advice on emotional and target-group-specific communication with donors
• Concept development for a cross-channel on- and offline marketing mix
• Coordination of print, email, and CRM communication as part of new marketing processes
• Support in introducing new communication workflows around the future email software
• Creation of briefing materials and campaign approaches for different target groups
• Research, selection, and management of suitable print and production service providers
• Advice on personalization and automation options in the programmatic print environment

Technical implementation:

• Coordination of print and digital processes
• Management of external service providers and print providers
• Support in integrating new marketing and communication processes

Reporting:

• Analysis of existing response mechanisms
• Assessment of optimization potential in donor communication
• Recommendations to improve impact, personalization, and efficiency Markets: Germany [link]

• Interim assignment until a new plant manager was found
• Ensured production control and on-time order processing.
• Introduced transparent weekly and monthly planning as well as forward-looking capacity management.
• Cleaned up and structured bills of materials, master data and work documents.
• Held team leader meetings and coordinated the production areas.
• Took over the professional management of the production teams.
• Promoted an open, constructive leadership culture and involved employees in change processes.
• Coordinated with adjacent areas (production planning, supply chain, quality, development).
• Documented measures and prepared the handover to permanent management

Process architect and transformation driver for company-wide excellence initiatives (interim cover) Set-up and management of a company-wide process and governance framework to strengthen structure, leadership and effectiveness in an internationally growing family-owned company. Responsibility for the global process house, end-to-end governance, the process role architecture and the further development of the integrated management system - including international implementation (Romania, USA).

Scope:

• Lead the Business Excellence department with 6 employees and functional leadership of 20+ process owners
• Build a global process operating system (architecture, roles, governance, global-local logic)
• Develop a group-wide control and KPI system for processes (transparency, KPIs, maturity)
• Introduce mechanisms for effectiveness in day-to-day business (role enablement, communities, feedback)
• Governance and role framework for new production sites in Romania and the USA (mandates, roles, decision logic)
• Stabilisation and further development of the integrated management system (IMS)

Sustainable results:

• Global process operating system established - structure, roles, governance and global-local rules defined as a binding framework and anchored in the management system — basis for consistent steering and scalability.
• End-to-end process ownership strengthened - process owner roles globally defined, qualified and anchored in communities of practice — for the first time clear ownership structures across all sites.
• KPI and control logic for processes built - unified KPI system, maturity model and reporting principles developed — basis for fact-based decisions, prioritisation and transparency across the company.
• Effectiveness in day-to-day business increased - enablement architecture, onboarding mechanisms, regular meeting formats and feedback loops introduced — process system is used in daily work and continuously improved.
• Governance framework for new site implemented - mandates, roles, decision paths and escalation logic for the new production site in Romania developed — clear structure for set-up, steering and integration.

Successful delivery of projects on behalf of customers:

• -> 2023 – present: Project management for the consolidation of sites/data centers for a large telecommunications provider (infrastructure project, customer: Telefonica)

• Opening and preparing new sites

• Application migrations

• Decommissioning and handover of old sites

• -> 2021 – 2022: IT multi-project management for a large car leasing company (customer: Athlon)

• Migration of applications to the cloud and to another data center

• Additional projects to expand and optimize the application landscape

• -> 2021: Project management for the development of a platform providing internet access on aircraft operated by various airlines (customer: m3Connect/German Telekom)

• -> 2017-2020: Responsible management of an IP network consolidation (infrastructure project, customer: Cisco/Vodafone) at a large telecommunications provider

• Planning and coordination of migrations and their rollout

• Team leadership and integration of different teams (network operators, hardware and service providers)

• Selected as SME for a government executive authority in Dubai, benchmarking four PPM platforms against technical fit and delivery risk and developing the target operating model and strategic benchmarks.
• Led an operational optimization project for a performance-based road maintenance contract, directing two consultants and delivering a 10% improvement against contract KPIs.
• Managed delivery of a smart city implementation as the consulting firm's project manager, coordinating the specialist solution consultant and the site's asset owner, and owning project governance and reporting.

• Lead and coordinate complex cross-functional projects within LiDAR and software development environments.
• Develop and maintain critical project schedules, monitor work packages, track project baselines, and manage milestone progression via Gantt plans.
• Drive robust project controls by preparing detailed project forecasts, cost analyses, workload planning, and resource tracking.
• Monitor and report core KPIs related to cost, timing, quality, and delivery performance to ensure alignment with organizational goals.
• Design and present executive dashboards, management reports, and steering committee presentations for senior leadership.
• Facilitate seamless communication and alignment between R&D, Quality, Purchasing, Manufacturing, Finance, and international stakeholders.
• Proactively identify risks, maintain comprehensive risk registers, and contribute to mitigation planning and escalation processes.
• Coordinate engineering change requests, assessing their operational impact on project scope, timing, resources, and budgets.
• Drive efficiency through AI-powered process improvements using LEA Suite, structured prompting, workflow automation, and automated meeting documentation.

PMO support at a leading European wholesaler of photovoltaic systems, battery storage, and charging stations. Focus on optimizing and rebuilding IT service management processes in Jira.

• Reworking existing Jira workflows for IT Service Management (helpdesk)
• Setting up new Jira Service Management projects, including for an incident response process: workflow adjustments, frontend design, and full process development
• Global administration for Jira Service Management projects as well as organizational administration
• Setting up new spaces for different service desks within the company
• Support in meetings, including minute-taking and follow-up
• KPI tracking for IT service management processes (ticket throughput times, SLA compliance, backlog development) with transparent stakeholder reporting
• Implementation of the operational project plan

Environment: Jira, Jira Service Management, Confluence, Microsoft Teams

• Harmonization, change, and implementation of KPI-impacting processes, data, and tools after M&A and organic growth
• Portfolio assessments, KPI derivation, prioritization, and initiative ranking (e.g., cross-selling, carrier portfolio lift & shift), PMO development for operationalization
• Framework for ongoing broker and MGA onboarding

• Revenue €90 million, 50 employees

• Industry: Shipbuilding, marina

• Temporary assignment as Head of PMO

• Recording and validation of PMO processes

• Creation of capacity planning through 2032

• Evaluation of standard preservation processes, including VSM and macro mapping

• Creation of planning tools for project coordinators

• Participation in coordination meetings with Meyer Werft

• Data preparation for the monthly review

• Contribution to the tendering strategy for new ships

• Creation of roles and responsibilities and job descriptions for project managers and project coordinators

• Project management for the Disney Adventure cruise ship

• Re-design of the reporting tool

• Creation of a planning tool for project coordinators with a planning horizon through 2032

• Design of an on-call service, including work instructions

• Creation of calculation models for quotations

• Project management for Disney Adventure

• Led the data migration from ImageMaster to SharePoint in compliance with strict data security standards
• Developed an optimized process concept to increase efficiency
• Created and managed a detailed project plan with MS Project, including milestone and resource management
• Coordinated all stakeholders and created governance documentation up to go-live
• Used SAP Project System for project control
• Led a team of 4 people