Kai V. Wulffen-Process Manager in Operational Change Management
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Experience
Process Manager in Operational Change Management
Jungheinrich AG
- Introduction of a central change process
- Technical support for the operational implementation of changes (ITIL technical change management)
- Co-design and technical implementation of digital processes
Change Management Consultant ITIL
Rheinmetall IT Solutions GmbH
- Lead responsibility for implementing and carrying out the ITIL Change Management process
- Preparation, convening, and moderation of the Change Advisory Board
- Creation of reports to monitor KPIs and analysis of the results to ensure process quality
- Derivation of measures to improve quality and follow-up on the results
- Identification of improvements in the Change Management process in coordination with other internal processes
- Further development of the Change Management process and improvement of quality
- Support and guidance for internal and external audits and certifications, e.g. ISO27001
IT Service Manager
AIXTRON SE
- Service management and coordination
- Incident and problem management
- Change and release management
- Advice on service-level agreements (SLAs)
ITSM Expert
DRV Bund
- Evaluation of the existing processes in 2nd- and 3rd-level support
- Modeling of the ITSM service processes for 2nd- and 3rd-level support based on BMC Helix
IT Change Management
ALDI Nord
- Change management
- Analysis of the current Change Management process
- Further development of the Change Management process
- Planning and preparation of meetings
- Management of changes in the service management system
- Contact person for the Change Management process
- Ensuring the managers' planning
IT Expert Service Management
Airbus SE
- Helped shape and continuously improve IT service processes (ITIL)
- Supported operational application management (non-SAP IT applications)
Regional Infrastructure Service Lead EMEA
Elanco Animal Health
- Development of the infrastructure strategy
- Service infrastructure architecture
- Identification of value creation and cost saving opportunities
- Management of IT infrastructure processes across regional sites
- Trend analysis of infrastructure service outages
- Service level management
- Support with project planning
- Contact point for regional sites on infrastructure initiatives
- Support with regulatory requirements
Interim Change Manager
Techem Energy Services GmbH
- Execution of the change management process
- Convening, preparing, and leading the Change Advisory Board
- Administration, control, and monitoring of RFC processing
- Interface management with business units and service providers (tactical/strategic)
- Operational further development of the change management process, KPI definition, SLA monitoring
- Planning of platform releases (scope, content, timing, roles)
- Support of the platform release management process
Support Change Management in Transition Project
T-Systems International GmbH
- Review of RFCs for completeness and quality
- Preparation of the CAB meeting agenda and compilation of all necessary information
- Analysis and prioritization of RFCs
- Provision of change notifications to initiators and affected parties
- Monitoring the completion of all RFC phases (planning, build, tests, implementation) according to schedule
- Review and further development of the change process
Support Change Management IT Operations Management Sales Platform
DB-Vertrieb GmbH
- Redesign of the local change and deployment management process
- Design and facilitation of change management workshops
- Preparation of management presentations
Process Manager - Change Management
Amprion GmbH
- Coordination of changes from initiation to completion
- Assessment of the business impact of changes to the IT infrastructure and definition of measures to minimize the impact (risk analysis)
- Involvement and coordination of internal and external units involved in changes
- Ensuring coordinated and timely processing of changes
- Assessment of dependencies between changes and creation of schedules involving the affected departments
- Support with change communication to affected user groups
- Support during the execution of changes
- Preparation of approval documents for release by the service manager
- Further development of the change management process, KPI definition, SLA monitoring, and creation of templates
- Development of optimization proposals for IT service providers and review of the implementation of accepted changes
Process Analyst ITIL - Global Network Services
SAP SE
- Analysis of existing core processes (Service Request, Incident, Problem, Change) for internal and cloud network services
- Review of process documents from service providers
- Optimization of process handling internally and in the cloud
Process Manager - Incident Management
Wincor Nixdorf Global IT Operations GmbH
- Operational process design and process optimization
- Management of subcontractors
- Ensuring compliance with agreed process SLAs
- KPI reporting
- Documentation (creation and revision of process descriptions, work instructions, workshop presentations)
- Conducting training workshops
Integrator Change Management CarNet
Volkswagen AG
- Responsibility for compliance with defined process goals and quality risks
- Responsibility for the status of change processing and support in finding solutions
- Optimization of effectiveness and reporting
- Authorization and prioritization of RFCs in cooperation with the IT service partner
- Deployment approval of RFCs
- Leading the Management Review Board Change Management
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Energy, Information Technology, Manufacturing, Retail, Transportation, and Insurance.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Operations, Project Management, and Quality Assurance.
Skills
Itil Service Management – Process Design, Process Implementation, Process Improvement (Incident, Problem And Change Management, Service Request Fulfillment)
Unix/Linux Administration
Application Support
Automotive Manufacturing
Aerospace Engineering
Services
Mechanical Engineering
It / Information Technology
Pharmaceutical Industry
Energy
Telecommunications / Mobile Communications
Financial It
Transport & Logistics
Semiconductor Technology
Transmission System Operators
Food Retail
Insurance
Itil
Prince2
Bpmn
Cobit
Linux
Unix
Windows
Ms Office Incl. Visio
Openoffice / Libreoffice
Hcl Notes
Adonis
Confluence
Axios Systems Assyst
Bmc Remedy Ars / Bmc Helix Itsm
Hp Service Manager (Formerly Peregrine Servicecenter)
Ibm Rational Clearquest
Jira Service Desk
Kix
Oracle E-Business Suite
Servicenow
Usu Service Management
Languages
Education
Dipl.-Ing. (FH), technical computer scientist · technical computer science
Certifications & licenses
ITIL 4 Master
ITIL 4 Managing Professional
ITIL 4 Managing Professional Transition
Ebc*L Level A
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Kai is based in Düsseldorf, Germany and can operate in on-site, hybrid, and remote work models.
Kai speaks the following languages: German (Native), English (Advanced).
Kai has at least 11 years of experience. During this time, Kai has worked in at least 14 different roles and for 14 different companies. The average length of individual experience is 1 year and 9 months. Note that Kai may not have shared all experience and actually has more experience.
Based on recent experience, Kai would be well-suited for roles such as: Process Manager in Operational Change Management, Change Management Consultant ITIL, IT Service Manager.
Kai's most recent position is Process Manager in Operational Change Management at Jungheinrich AG.
In recent years, Kai has worked for Jungheinrich AG, Rheinmetall IT Solutions GmbH, AIXTRON SE, DRV Bund, and ALDI Nord.
Kai is most experienced in industries like Energy, Information Technology, and Retail. Kai also has some experience in Manufacturing, Transportation, and Insurance.
Kai is most experienced in business areas like Information Technology, Operations, and Project Management. Kai also has some experience in Quality Assurance.
Kai has recently worked in industries like Retail, Manufacturing, and Transportation.
Kai has recently worked in business areas like Information Technology, Project Management, and Operations.
Kai holds a Bachelor in technical computer science.
Kai has 12 certificates. Among them, these include: ITIL 4 Leader: Digital & IT Strategy, ITIL 4 Master, and ITIL 4 Practice Manager.
The availability of Kai needs to be confirmed.
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Calculated based on our freelancers’ daily rates as of 28 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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