Dirk R.-IT Operations / Servicemanagement
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Experience
IT Operations / Servicemanagement
Grant Thornton AG
- Support with the transition to the provider
- Quality assurance during the preparation of operating manuals
- Operational performance management of the provider
Service Owner Mobile Device Management, Global Print und MAC
Dormakaba
- Operational performance management of the providers
- Analysis and optimization of processes
- Design, planning and implementation of operational tasks
- Preparation of documentation for the services under responsibility
- Transition from regional responsibility to Global IT
- Support with the mobile communications tender (tariffs / lifecycle management of devices / contract management)
- Management of the transition following a change of provider in the mobile communications area
Verprobung Einführung Managed Services
IT & Broadcast Service Dienstleister
- Support with preparations for the testing phase
- Preparation of detailed process descriptions
- Definition of requirements for the individual tool and process transitions
- Preparation and maintenance of minutes and reporting templates
Verprobung Einführung Managed Services
Anstalt des öffentlichen Rechts
- Creation of a “Managed Services Operations” governance model
- Establishment of Service Review Meetings
- Adaptation of the developed processes to the operational context
- Definition of the requirements for preparing SLA reports
- Establishment of a Service Change Board
- Implementation of documentation for instantiated services
- Coaching of employees
Transformation Projekt Managed Services
Anstalt des öffentlichen Rechts
- Support for the internal project management
- Service model developed
- Documentation of requirements and systematic preparation of service descriptions
- SLA definitions developed
- Processes analyzed, optimized and represented using BPMN 2.0
- Conducting workshops with customers and providers to finalize service descriptions
Consulting on the outsourcing project for the IT helpdesk and on-site services
Automation Technology Company
- Supporting the Program Manager in coordinating transition, subprojects and operations
- Coaching the Service Managers
- Creating a guide for managing the provider
- Operational management of the provider’s performance and reviewing services based on SLA reporting
- Planning, managing and monitoring project activities to build a retained organization
- Regularly reviewing the operating and process manuals created by the provider
- Analyzing requirements for evaluating agreed SLAs
- Defining and establishing transition milestones
- Analyzing existing IT documents for consolidation and completion in preparation for a transition
Manager Client OS & Devices
Telecommunications Company
- Managing a globally distributed team responsible for providing Vodafone Client Management Services for approximately 70,000 clients at a global level
- Responsible for the design, distribution and operation of all workplace client services, including hardware certification, operating systems and standard applications
- Globally responsible for workplace client management activities for Vodafone subsidiaries
- Responsible for the end-to-end process of delivering laptops to Group employees. This included a web shop service, managing the Indian order desk and the service provider, including warehouse management
- Responsible for managing and coordinating external service providers
- Responsible for compliance with agreed service levels, service features and the corresponding reporting
- Responsible for escalations, incident handling and solutions in the workplace client area
- Analyzing weaknesses in the support area and in the overall process of the departments involved
- Working with contacts at the subsidiaries, stakeholders and colleagues to improve the services
Principal Manager OIT Operational Transformation & Local Operations
Telecommunications Company
- Responsible for the operation and service availability of global Office IT services for Vodafone Germany and, from February 2012, Vodafone Netherlands
- Replacing the legacy systems of Vodafone Germany Office IT and transferring the services to global systems
- Responsible contact for the countries mentioned, serving as the interface to the global IT organization
- Responsible for escalation management up to CIO level
- Responsible for managing the service provider operating the local IT services and the user support hotline
- Responsible for VIP and ExCo Member services for the countries mentioned
- Supporting all IT areas in introducing new services for the countries mentioned
- Ensuring compliance with service level agreements for the countries mentioned through regular reporting on tickets and performance indicators
Branch Manager
Telecommunications Company
- Supporting the transition and transformation of the Customer Service Desk organization from Germany to Hungary
- Responsible for the operation and availability of global Office IT services for the Vodafone Germany locations in Dortmund and Hannover
Department Manager
Telecommunications Company
- Operational responsibility for services for approximately 700 employees at the location
- Carrying out investment planning and budget control
- Operating the site’s telephone system
- Operating the local network and 40 heterogeneous server systems at the site and branch offices
- Advising internal customers
- Hotline services and on-site support
- Nationwide coaching of IT specialist trainers
- Project: Dismantling and construction of the local server room
Specialist, Project Management
Telecommunications company
- Nationwide continuation of operations in the Banyan Vines environment after Banyan Vines discontinued support, as well as support for the individual hardware components (approx. 12000 users)
- Overall operating concept, including setting up and managing a nationwide distributed team, as well as procuring and centrally storing important replacement components for the hardware in use
- Responsible for preparing the requirements specification
- Coordination and definition of project objectives
- Definition and implementation of quality assurance measures
- Planning and monitoring of resources and budget
- Managing risks and change requests
- Project / process planning
- Training IT clerks
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication, Manufacturing, Information Technology, Government and Administration, Professional Services, and Media and Entertainment.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Operations, Information Technology, Project Management, Customer Service, Procurement, and Quality Assurance.
Summary
Mr. Raske fully identifies with his tasks and the responsibility that comes with them. He consistently demonstrates an excellent willingness to perform and a high level of commitment. Thanks to his very good grasp of new concepts, he quickly and successfully adapts to new tasks at all times.
Mr. Raske has excellent specialist knowledge, which he always applies with the greatest success. He constantly updates his knowledge in a targeted manner and puts the skills he has acquired into practice to an outstanding degree. Particularly noteworthy are his above-average ability to absorb information and his ability to find and implement optimal solutions in the shortest possible time.
He is highly reliable, independent and responsible. Thanks to his careful and efficient approach, he always achieves excellent results, even in exceptional situations. He consistently exceeds the goals he sets for himself and those agreed upon, even under the most difficult circumstances.
His exceptionally focused and systematic approach, as well as his open and cooperative behavior, repeatedly make a decisive contribution to completing projects with the greatest success.
His leadership style is based on an open working atmosphere. He delegates tasks, authority and responsibility appropriately and thus also makes a significant contribution to the development of employees. He consistently inspires his employees and leads them to achieve good results.
Skills
Professional Experience Projects:
- Management Of Mobile Device Management / Global Print / Mac Operations
- Transformation Of Managed Services
- Transition/Outsourcing Of It Helpdesk And On-Site Services
- Introduction Of Windows 10
- Migration And Technical Restructuring
- Server Room Consolidation
- Stabilization Of Operations
Line Responsibilities:
- Management Of A Globally Distributed Team In Client Management
- Department Management / Operational Responsibility For Services For 700 Employees
- System Administration
Methodological Skills:
- Planning And Organizational Skills
- Conceptual Skills
- Problem-Solving Skills
- Presentation Skills
- Critical Thinking
- Information Management
- Strategy-Oriented Management
- Quality Management
- Time Management
- Analytical Skills
- Concept Development
- Conflict Management
Communication Skills:
- Active Listening
- Abstraction Of Complex Relationships
Business Skills:
- Determination / Assertiveness
- Change Management Skills
- Many Years Of Management Experience In An International Environment
- Strategic And Entrepreneurial Thinking And Action
- Management Of Virtual Teams
- Intercultural Team And Conflict Management
- Intuition
- Decision-Making Ability
- Customer Orientation
- Goal And Result Orientation
Technical Skills:
- Interdisciplinary, Holistic It Operations
- Managed Services
- Transition And Transformation Of Customer Service Desk Organisations
- Migration And Technical Restructuring Projects
- Data Management
Operating Systems:
- Windows Client / Server
- Mac Os
- Linux
- Vmware
- Banyan Vines
Software:
- Microsoft Endpoint Manager (Intune)
- Microsoft Active Directory
- Microsoft Project
- Microsoft Office
- Microsoft Exchange
- Microsoft Internet Explorer
- Symantec Endpoint Protection
- Java
- Jamf
Programming Environments:
- Microsoft Visual Basic
- Windows Scripting Host
Databases:
- Ms Sql Server
Itsm Tools:
- Service Now
- Remedy
- Usu
Hardware:
- Apple Macbook
- Lenovo Business Notebook
- Hewlett Packard Server
- Fujitsu-Siemens Server
- Ibm Server
- Compaq San Storage
- Emc Symmetrix San
- Emc Celerra San
- Passive Network Components
- Active Network Components
- Mge Ups
Languages
Education
Wirtschaftsinformatiker
Staatlich geprüfter Betriebswirt Fachrichtung Wirtschaftsinformatik
Certifications & licenses
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Dirk is based in Ratingen, Germany.
Dirk speaks the following languages: German (Native), English (Advanced).
Dirk has at least 21 years of experience. During this time, Dirk has worked in at least 10 different roles and for 7 different companies. The average length of individual experience is 2 years and 11 months. Note that Dirk may not have shared all experience and actually has more experience.
Based on recent experience, Dirk would be well-suited for roles such as: IT Operations / Servicemanagement, Service Owner Mobile Device Management, Global Print und MAC, Verprobung Einführung Managed Services.
Dirk's most recent position is IT Operations / Servicemanagement at Grant Thornton AG.
In recent years, Dirk has worked for Grant Thornton AG and Dormakaba.
Dirk is most experienced in industries like Telecommunication, Manufacturing, and Information Technology. Dirk also has some experience in Government and Administration, Professional Services, and Media and Entertainment.
Dirk is most experienced in business areas like Operations, Information Technology, and Project Management. Dirk also has some experience in Customer Service, Procurement, and Quality Assurance.
Dirk has recently worked in industries like Manufacturing and Professional Services.
Dirk has recently worked in business areas like Information Technology, Operations, and Procurement.
Dirk attended education in Wirtschaftsinformatiker.
Dirk has 2 certificates. These include: ITIL Foundation and PRINCE2 Agile Practitioner.
The availability of Dirk needs to be confirmed.
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Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 26 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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