Ulf Schüre - Service Manager

Q: Where is Ulf based?

Ulf is based in Bad Pyrmont, Germany .

Q: What languages does Ulf speak?

Ulf speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Ulf have?

Ulf has at least 14 years of experience. During this time, Ulf has worked in at least 14 different roles and for 14 different companies . The average length of individual experience is 1 year and 10 months . Note that Ulf may not have shared all experience and actually has more experience.

Q: What is Ulf's latest experience?

Ulf's most recent position is Availability Manager at FI-TS .

Q: What companies has Ulf worked for in recent years?

In recent years, Ulf has worked for FI-TS , TransnetBW/Südlink/LINK Digital , Finanz Informatik , Fondsdepotbank , and Kiekert AG .

Q: Which industries is Ulf most experienced in?

Ulf is most experienced in industries like Banking and Finance , Information Technology , and Energy . Ulf also has some experience in Insurance , Transportation , and Automotive .

Q: Which business areas is Ulf most experienced in?

Ulf is most experienced in business areas like Information Technology , Operations , and Customer Service . Ulf also has some experience in Quality Assurance and Project Management .

Q: Which industries has Ulf worked in recently?

Ulf has recently worked in industries like Information Technology , Energy , and Transportation .

Q: Which business areas has Ulf worked in recently?

Ulf has recently worked in business areas like Information Technology , Operations , and Quality Assurance .

Recommended expert

Bad Pyrmont, Germany

Experience

Mar 2025 - Present

1 year 1 month

Availability Manager

FI-TS

Central point of contact for questions about the availability of products and services, issues, and availability of delivered services in close ITSM collaboration with sales and service management, including order management
Independent and responsible management of assigned customers
Delivery of agreed reports for operational service delivery (e.g., availability) (KPIs)
Conducting contractually agreed operational meetings with the customer focusing on current incidents, problems, changes, incident management service orders, requested statements, and workforce planning to resolve the customer situation (workforce management)
Continuous monitoring of SLA-relevant services and IT problem management components, coordinating deviations in monitored values with the respective departments
Monitoring and evaluating agreed SLA availabilities and ongoing payment transactions
Optimizing procedures and processes to ensure and restore availability
Monitoring and evaluating agreed capacities (capacity management)
Follow-up on major problems, root cause analysis, and tracking actions within problem management
Planning and conducting contractually agreed emergency drills to verify the effectiveness of contingency measures (BCM/ITSCM) and follow-up of the results

Jan 2024 - Feb 2025

1 year 2 months

Würzburg, Germany

Service Manager

TransnetBW/Südlink/LINK Digital

Coordination of all externally provided services for infrastructure projects
Managing optimal availability of IT services
Workload and capacity planning of required personnel (workforce management, release planning, user stories)
Responsibility for IT support and IT service organization
Supporting project management
Designing and implementing support and service standards according to ITIL
Coordinating and managing service providers, including contract matters and process development
Responsible for service management (problem management, incident management, service request management, change management, patch management) with 46 applications and M365/Azure Cloud + on-prem
Risk analysis for Websphere Application Server
Creating various proof-of-concepts in the ITSM area (e.g., ITSM tool selection)
Support for tenders
Planning and documenting ITSCM (IT Service Continuity Management) as part of BCM (Business Continuity Management)
Tracking and reporting on service level agreements (SLAs)

Oct 2023 - Dec 2023

3 months

Consultant ITIL Processes ITSM

Finanz Informatik

Reviewing and improving concepts and processes
Reviewing compliance with regulatory requirements (BAIT/MaRisk/KWG)
Establishing a service level management line for individual customer business

May 2023 - Aug 2023

4 months

Service Manager

Fondsdepotbank

Defining processes for incident management, problem management, and change management
Order management (intake, coordination, escalation, change)
Setting up knowledge management
Creating a service catalog
Aligning with stakeholders
Process documentation
Supporting the implementation of processes in ServiceNow
Analysis of findings from MaRisk and BAIT, white spot analysis, planning countermeasures
Workstream lead for IT operations including workforce management
Coordinating IT service delivery and availability

Oct 2022 - May 2023

8 months

Project Manager ITSM

Kiekert AG

Analyzing, optimizing, and further developing IT service management processes: problem management, incident management, and change management
Workforce management (resources, capacity, workload)
Developing SLAs and KPIs (service level management and metrics with corresponding reporting)
Service provider management
Building a service catalog
ITSM tool selection

Feb 2021 - Oct 2022

1 year 9 months

Senior Change Manager

FI-TS

Support in the area of operation planning / service management
Responsible senior change manager in a multi-tenant environment
Coordination and order management
Leading the CABs of various clients as well as internal CABs
Release planning and order management, quality assurance
Resource planning, process design, optimization measures

Oct 2020 - Jul 2021

10 months

Hamburg, Germany

Teamlead Application Support

Marquard and Bahls

Leadership tasks and workforce management
Review IT governance/ITSM concept
OKR, requirements analysis, gap analysis
Creating support concepts and documentation
Organizing and supporting the implementation of the key user concept
Planning and conducting requirements analyses
Incident handling with the in-house IT service management tool (HEAT)
Creating and evaluating performance metrics (KPIs) to optimize services
Planning and creating standardized application platforms
Expanding and maintaining knowledge management
Supporting 1st and 2nd level support users of global trading and tank storage administration systems
Interface between management and solution experts
Quality controls
Planning and supporting software rollouts (release management)
Managing and controlling external suppliers (provider management)

Nov 2019 - Jul 2020

9 months

Bad Homburg, Germany

Lead Consultant Servicemanagement/IT-Operations

Deutsche Leasing

Coordinator and contact person for all aspects of IT operations
Managing all topics for the service delivery of the defined processes
Analyzing and defining future service capacities (capacity management) for production operations
Identifying availability requirements and creating/adapting the availability plan
Creating rollout planning in collaboration with release management
Planning release packages and supporting deployments
Requirements regarding business continuity & disaster recovery
Supporting change management regarding compliance with acceptance criteria for operations handovers
Supporting the definition and creation of SLAs, analysis and evaluation of SLA & KPI reports from external service providers
Moderating, documenting and monitoring the implementation/planning of all processes according to ITIL v3

Jul 2019 - Dec 2019

6 months

Düsseldorf, Germany

Projectmanager Security Operations Centre

ERGO Versicherung

Project management / sub-project management of various small projects in the SIEM/SOC environment
Review of application cases / use cases
Provider management
Monitoring audits and implementing measures
Incident management, change management, asset management
Creating as-is analyses and concepts
Analyzing incidents involving unauthorized access by non-privileged accounts
Creating a development plan for the database and admin hub, as well as development documentation

Jan 2019 - Jun 2019

6 months

Berlin, Germany

Application Manager / Service Manager

KfW

"Run the bank" for the SWIFT application: incident, change, problem, release management
Event monitoring of the application landscape and deriving measures
Monitoring the operation and functionality of applications including hardware and middleware components
Checking error-free batch processing and online operations
Analyzing and resolving events before incidents occur
Process-compliant documentation of work results
Rollout planning, release planning and definition of smoke tests
Handling incoming requests and inquiries (request fulfillment)
Creating, reviewing and maintaining documentation (operation manuals, IT security concepts, authorization concepts)
Optimizing operational processes including automation scripts
Conducting emergency drills (ITSCM, BCM)
Planning and performing maintenance activities (patch management)

Jul 2018 - Jan 2019

7 months

Hanover, Germany

Service Manager

TUI InfoTec

Creating a concept for incident management at TUI in Remedy to harmonize the system for TUI UK&I and TUI InfoTec
Conducting an as-is analysis of existing incident processes
Developing a concept to harmonize the processes in Remedy, taking into account TUI-specific adjustments
Generating reports for error analysis and resolution
Recording, categorizing, and prioritizing incidents
Preparing reports for service level management and TUI UK&I
Performing traditional service management in a multinational corporation
Checking SLAs and KPIs, and moderating critical situations
Managing change and providers

Sep 2017 - Sep 2018

1 year 1 month

Hanover, Germany

Application Manager UNIX

Finanzinformatik

Supporting the test center for individual UNIX customers

Jan 2017 - Jul 2017

7 months

Münster, Germany

Consultant

LVM Münster

Analyzing and implementing monitoring requirements
Programming system metric monitors based on Perl, Python, Shell, etc.
Customizing and implementing ITM agents for required platforms
Ensuring availability of the ITM monitoring infrastructure
Supporting the upgrade of the ITM infrastructure

May 2016 - Jan 2017

9 months

Frankfurt, Germany

Application Manager

Commerzbank AG

Supporting application operations for portals and content management systems
Managing changes, problems, and incidents
Providing second-level application support
Monitoring, automating, and reporting
Implementing changes and service requests
Preparing and coordinating production launches of content management systems
Developing and implementing optimization measures for application operations (automation, monitoring tools, scripts, reports)
Actively managing capacity, maintaining, and continuously optimizing the infrastructure platform
Participating in on-call rotations and special assignments

Jul 2013 - Apr 2016

2 years 10 months

Frankfurt, Germany

Service Manager, Incident-, Problem-, Change Manager

Deutsche Bundesbank

Managing incidents in z/OS, batch, client/server (AIX, Linux, Windows), networks, SAN, and SWIFT (FileAct/Interact/FIN)
Creating and handling tickets (incidents, problems, and service requests) in BMC Remedy, following ITIL v3
Advising connected national central banks
Troubleshooting TARGET2 and TARGET2 Securities
Analyzing payment instructions (ISO15022 and ISO20022)
Monitoring and analyzing metric streams with IBM Tivoli
Troubleshooting the 4CB network (Juniper, Cisco, TCP/IP)

Jul 2012 - Jun 2013

1 year

Frankfurt, Germany

Incident Manager

Deutsche Bundesbank

Operational support in the technical support team
Incident management for z/OS, batch, C/S
Creation and processing of tickets in Remedy (Domestic and T2)
Advising the connected national banks
Troubleshooting in TARGET2 (WebSphere, MQ, Java, certificates, Windows)
Analysis and technical preparations for TARGET2 securities
Troubleshooting in the 3CB network
Last level support for AIX, P790, NMC, SWIFT/SAA/SAG, 3CB, TSSP, T2S, Juniper, Cisco
Preparing internal training for ITCAM, ITM6, Netcool and TBSM

Dec 2008 - Mar 2010

1 year 4 months

Incident Manager

Deutsche Bundesbank

Operational support in the technical support team
Advising the connected national banks
Extending ITM 6.2 and TEC
Connecting TWS to ITM
Operating NMC, TAM, TDS, LDAP, PDWebSeal on Solaris/Oracle
Last level support for AIX, P590, NMC, SWIFT (FileAct/Interact/FIN)/SAA/SAG, 3CB, TSSP, T2S, Juniper, Cisco
Developing ITCAM WebSphere transactions
Conducting ITCAM training courses

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Banking and Finance, Information Technology, Energy, Transportation, Insurance, and Automotive.

Banking and Finance

Information Technology

Energy

Transportation

Insurance

Automotive

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Operations, Customer Service, Quality Assurance, and Project Management.

Information Technology

Operations

Customer Service

Quality Assurance

Project Management

Summary

Ulf Schüre is an experienced IT Service Manager with a solid technical background and a proven track record in numerous projects. He is an expert at analyzing processes and optimizing them sustainably.

With excellent communication skills, he engages confidently and persuasively with management and stakeholders. Even in exceptional situations, Ulf keeps his cool and acts thoughtfully. Managing service providers and comprehensive personal data reporting are part of his daily business and demonstrate his thoroughness.

As a team-oriented professional with leadership experience, he combines pragmatic action with a strategic view of processes.

His proactive problem-solving approach and commitment to continuous improvement enable him to develop and implement strategic IT solutions that align perfectly with business requirements, ensuring both operational efficiency and the highest service quality.

Languages

German

Native

English

Advanced

Certifications & licenses

ITIL V4 Foundation

Statistics

Experience

Total positions 17

Experience in Banking and Finance 7.5 y

Avg length 10 m

Longest experience 2 y 9 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Availability Manager, Service Manager, Consultant ITIL Processes ITSM

Main industries Banking and Finance, Information Technology, Energy

Main business areas Information Technology, Operations, Customer Service

Qualifications

Certifications earned 1

Profile

Created

September 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Ulf based?

Ulf is based in Bad Pyrmont, Germany.

What languages does Ulf speak?

Ulf speaks the following languages: German (Native), English (Advanced).

How many years of experience does Ulf have?

Ulf has at least 14 years of experience. During this time, Ulf has worked in at least 14 different roles and for 14 different companies. The average length of individual experience is 1 year and 10 months. Note that Ulf may not have shared all experience and actually has more experience.

What roles would Ulf be best suited for?

Based on recent experience, Ulf would be well-suited for roles such as: Availability Manager, Service Manager, Consultant ITIL Processes ITSM.

What is Ulf's latest experience?

Ulf's most recent position is Availability Manager at FI-TS.

What companies has Ulf worked for in recent years?

In recent years, Ulf has worked for FI-TS, TransnetBW/Südlink/LINK Digital, Finanz Informatik, Fondsdepotbank, and Kiekert AG.

Which industries is Ulf most experienced in?

Ulf is most experienced in industries like Banking and Finance, Information Technology, and Energy. Ulf also has some experience in Insurance, Transportation, and Automotive.

Which business areas is Ulf most experienced in?

Ulf is most experienced in business areas like Information Technology, Operations, and Customer Service. Ulf also has some experience in Quality Assurance and Project Management.