Marcus Schober - Process Manager

Q: Where is Marcus based?

Marcus is based in Halle (Saale), Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Marcus speak?

Marcus speaks the following languages: German (Native), English (Intermediate) .

Q: How many years of experience does Marcus have?

Marcus has at least 14 years of experience. During this time, Marcus has worked in at least 8 different roles and for 9 different companies . The average length of individual experience is 1 year and 4 months . Note that Marcus may not have shared all experience and actually has more experience.

Q: What is Marcus's latest experience?

Marcus's most recent position is Process Manager at Bundesdruckerei GmbH .

Q: What companies has Marcus worked for in recent years?

In recent years, Marcus has worked for Bundesdruckerei GmbH , Materna SE , and DKB - Deutsche Kreditbank Berlin AG .

Q: Which industries is Marcus most experienced in?

Marcus is most experienced in industries like Banking and Finance , Information Technology , and Energy . Marcus also has some experience in Government and Administration , Professional Services , and Transportation .

Q: Which business areas is Marcus most experienced in?

Marcus is most experienced in business areas like Information Technology , Operations , and Project Management . Marcus also has some experience in Quality Assurance and Customer Service .

Q: Which industries has Marcus worked in recently?

Marcus has recently worked in industries like Banking and Finance , Government and Administration , and Information Technology .

Q: Which business areas has Marcus worked in recently?

Marcus has recently worked in business areas like Operations , Information Technology , and Project Management .

Recommended expert

Halle (Saale), Germany

Check rate

Experience

Dec 2024 - Present

1 year 8 months

Berlin, Germany

Process Manager

Bundesdruckerei GmbH

Monitoring processes to ensure defined standards are met
Analyzing process costs and identifying opportunities to reduce costs
Implementing changes and ensuring smooth execution
Close cooperation with different departments and teams to optimize and align processes
Creating and maintaining process documentation, guidelines, and work instructions
Comparing internal processes with industry best practices to identify optimization opportunities
Conducting training sessions and workshops to raise awareness of process optimization and management
Ensuring compliance with quality standards in business processes
Coaching and onboarding new employees
Monitoring and coordinating appointments
Independent and individual expansion of the team

Jan 2024 - Nov 2024

11 months

Dortmund, Germany

Senior Consultant

Materna SE

Process analysis and process optimization
Reviewing and classifying functional and non-technical requirements
Aligning business requirements, stakeholder requirements, and change management
Assessing constraints and ensuring compliance with specifications for architecture, strategy, usability, interfaces, system performance, and uninterrupted availability of business processes
Supporting business units with profitability calculations (business cases)
Creating the test strategy, coordinating test execution, and being responsible for test results and their communication
Managing the test team and documentation in the test project
Specifying new test cases and updating existing ones
Reporting to the client
Capturing, analyzing, and prioritizing requirements in close coordination with business units and IT service or IT product management
Developing and maintaining requirements documentation and specifications, including effort estimates for user stories
Ensuring traceability and consistency of requirements throughout the full lifecycle
Supporting implementation and testing to ensure business acceptance criteria are met
Identifying and managing requirement changes (change requests)
Contributing to the continuous improvement of the requirements management process

Nov 2020 - Dec 2023

3 years 2 months

Berlin, Germany

Application Manager

DKB - Deutsche Kreditbank Berlin AG

Application manager in IT operations for the business customer environment
Planning and support of releases
Cross-application operations management as APM for the Kredit 4.0 project
Setup and monitoring of systems
Monitoring and handling of incoming tickets (operational tasks, changes, and incidents)
Single point of contact for operational inquiries related to Kredit 4.0
Conceptual establishment of a change and incident process, as well as management of all changes and incidents
Prioritization and management of operational tasks for Kredit 4.0
Service management, especially FI-TS as backend provider
Structuring and designing new operational processes
Direct interface between developers and regulators (IT and business units)
Performing internal risk and control functions
Technical responsible contact person and technical representative for applications in Kredit 4.0
Administration of the production and test environment of the backend system
Execution of all incident, change, and release management processes according to ITIL
Managing external colleagues in the team and project
Technical lead and deputy in 8 out of 10 product teams
Conducting and supporting audit reviews (IT audits)
Use of Jira, Confluence, Grafana, Kibana, ITSM (BMC Remedy), ARS, MS Teams, and Outlook

Mar 2018 - Oct 2020

2 years 8 months

Leipzig, Germany

Project Manager

E2M - Energy to Market GmbH

Monitoring all operationally required systems and applications of the virtual power plant and trading system
Capturing relevant operational and measurement data from the plants as well as evaluation and monitoring (KPI and operational reporting)
Monitoring the function of systems, networks, and control systems as well as measurement and control systems, wind farms, and PV plants
Creating service requests, incident and change tickets, and proper documentation
Interface management between IT, specialist departments, customers, and transmission system operators
Monitoring and ensuring all SLAs and OLAs in process and escalation management
Change, incident, patch, and release management for decentralized remote control technology, wind farms, and PV plants
Introduction and setup of requirements management
Project review of wind farms, wind farm portfolios, and development pipelines in Germany and Europe
Independent creation of KPIs and processes
Leading interdisciplinary specialist teams in complex subject areas
Reviewing and assessing project contracts, approval documents, and cost assumptions
Assessing project risks and developing solutions
Technical and commercial consulting for customers
Introduction of process management and release management
Building various interfaces between specialist departments
Introducing new tools and environments to improve process workflows

Feb 2017 - Feb 2018

1 year 1 month

Berlin, Germany

IT Application Manager

Toll Collect GmbH

Installation of applications and services in test environments and highly available production environments
Monitoring compliance with SLAs and IT security requirements (BSI, UP-Kritis)
Managing external and internal stakeholders
Analyzing, resolving, and documenting incidents and problems
Supporting workarounds
Working with IT service providers (gas station operators, Federal Office for Goods Transport, service technicians)
Reviewing new requirements
Creating and continuously updating documentation on central license pools
Supporting business units with operational IT issues and building a central knowledge base
Close cooperation with external partners for continuous improvement of the system landscape and troubleshooting
Aligning infrastructure requirements and designs within the team
Project: Rollout 2.0 for toll gantries and toll terminals
Implementing, maintaining, and decommissioning applications
Process optimization
Technical and business documentation

Jan 2016 - Jan 2017

1 year 1 month

Bern, Switzerland

Consultant

Syngenta AG

Advising customers on the introduction of new software and IT solutions
Needs analysis for required software and hardware
Development, planning, and implementation of IT concepts
Establishment and optimization of process guidelines
Implementation of new software in test and production environments
Interface management with stakeholders and external service providers

Jun 2015 - Dec 2015

7 months

Bern, Switzerland

Consultant Project Management

Müller & Schmidt GmbH und Co. KG

Interim team leadership of ten developers
Managing service contracts with regard to SLAs, costs, service delivery, and change requests
Escalation and service level management
Support with quote preparation, scope of services, calculations, and quote presentations
Ensuring customer satisfaction and contributing to customer development
Planning and controlling various project processes
Leading the service operation phase
Creating SLA reports and conducting service reviews and meetings with the customer

Jan 2015 - May 2015

5 months

Bern, Switzerland

Junior Consultant

Müller & Schmidt GmbH & Co. KG

Operating customer applications throughout the full lifecycle
Ensuring contract-compliant service delivery and service quality (SLAs, costs)
Planning and coordinating service delivery through internal departments and external service providers
Contributing to solution design and implementation of new applications
Ensuring compliance with operational processes and compliance requirements in application hosting
Reviewing and optimizing technical solutions
User consulting and training
Web application monitoring
Technical and test documentation

Jan 2014 - Dec 2014

1 year

Basel, Switzerland

Junior Consultant

Müller & Schmidt Holding Gbr

Planning and installation of software and hardware
Support and in-depth needs analysis for software and hardware
Development, planning, and implementation of IT concepts and requirements
Implementation of new software in test and production environments
Administration of software and network solutions (TCP, DHCP, LAN, WAN)
Cost calculation and budgeting for IT rollouts

Jan 2013 - Dec 2013

1 year

Bern, Switzerland

Junior Consultant

Müller & Schmidt GmbH und Co. KG

Defining the functional scope of software updates
Creating schedules and processes
Defining and carrying out quality checks
Documentation and creation of a version history
Operational control of processes
Planning and carrying out operational process performance
Resource planning and process optimization

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Banking and Finance, Energy, Government and Administration, Professional Services, and Transportation.

Information Technology

Banking and Finance

Energy

Government and Administration

Professional Services

Transportation

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Operations, Project Management, Quality Assurance, and Customer Service.

Information Technology

Operations

Project Management

Quality Assurance

Customer Service

Summary

Mr. Schober successfully completed his Bachelor’s degree in Business Informatics with grade B in October 2012. He has more than 13 years of professional experience in different industries with solid business administration and IT knowledge gained with various clients. In different subject areas, he led, planned, designed, and carried out projects. Among other roles, Mr. Schober worked as a consultant in IT Service Management and as a process consultant. His current project is with a large IT systems house and security and value printing company. There, he is responsible for process management.

Skills

Requirements Management
Delivery Manager
Incident Management
It Service Management
Itil Application Management
Itil Change Management
Communication Skills
Customer Focus
Problem Management
Project Management
Process Consulting
Process Management
Release Management
Service Level Management
Contract Management
Process Control
Test Management
Demand Management
Project Manager
(Sub-)Project Lead
Claim Management
Data Modeling
Digital Transformation
Financial Management
Risk Management
Scrum
In-Depth Knowledge Of Project Management
Agile Management
Data Analysis
Strategic Thinking
Process Analysis
Process Optimization
Solid It Knowledge
Leadership Skills
Automotive
Banking
Consulting
Federal And State Authorities
Renewable Energy / Energy Industry
Industry
It Systems House
Pharmaceuticals
Telecommunications
Public Administration / Public Sector

Languages

German

Native

English

Intermediate

Education

Oct 2009 - Oct 2012

Anhalt University of Applied Sciences - Köthen

Business Information Scientist · Business Informatics · Köthen (Anhalt), Germany · Grade B

Certifications & licenses

Certified Business Administrator

IHK

Certified Energy Manager

ILS

ITIL 4 Foundation

Soft skill training, risk and claim management, information security

Statistics

Experience

Total positions 10

Experience in Information Technology 3 y

Avg length 1 y 3 m

Longest experience 3 y 1 m

Global Experience

Countries worked in 2 (Germany, Switzerland)

Primary country Germany

Expertise

Recent roles Process Manager, Senior Consultant, Application Manager

Main industries Information Technology, Banking and Finance, Energy

Main business areas Information Technology, Operations, Project Management

Qualifications

Highest degree Bachelor

Certifications earned 4

Profile

Created

July 2025

Last Update

July 2026

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Frequently asked questions

Have questions? Find more information here.

Marcus is based in Halle (Saale), Germany and can operate in on-site, hybrid, and remote work models.

Marcus speaks the following languages: German (Native), English (Intermediate).

Marcus has at least 14 years of experience. During this time, Marcus has worked in at least 8 different roles and for 9 different companies. The average length of individual experience is 1 year and 4 months. Note that Marcus may not have shared all experience and actually has more experience.

Based on recent experience, Marcus would be well-suited for roles such as: Process Manager, Senior Consultant, Application Manager.

Marcus's most recent position is Process Manager at Bundesdruckerei GmbH.

In recent years, Marcus has worked for Bundesdruckerei GmbH, Materna SE, and DKB - Deutsche Kreditbank Berlin AG.

Marcus is most experienced in industries like Banking and Finance, Information Technology, and Energy. Marcus also has some experience in Government and Administration, Professional Services, and Transportation.

Marcus is most experienced in business areas like Information Technology, Operations, and Project Management. Marcus also has some experience in Quality Assurance and Customer Service.

Marcus has recently worked in industries like Banking and Finance, Government and Administration, and Information Technology.

Marcus has recently worked in business areas like Operations, Information Technology, and Project Management.

Marcus holds a Bachelor in Business Informatics from Anhalt University of Applied Sciences - Köthen.

Marcus has 4 certificates. Among them, these include: Certified Business Administrator, Certified Energy Manager, and ITIL 4 Foundation.

Marcus is immediately available full-time for suitable projects.

Marcus's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

To hire Marcus, click the Meet button on the profile to request a meeting and discuss your project needs.