Marcus Schober - Process Manager

Q: Where is Marcus based?

Marcus is based in Halle (Saale), Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Marcus speak?

Marcus speaks the following languages: German (Native), English (Intermediate) .

Q: How many years of experience does Marcus have?

Marcus has at least 13 years of experience. During this time, Marcus has worked in at least 8 different roles and for 9 different companies . The average length of individual experience is 1 year and 4 months . Note that Marcus may not have shared all experience and actually has more experience.

Q: What is Marcus's latest experience?

Marcus's most recent position is Process Manager at Bundesdruckerei GmbH .

Q: What companies has Marcus worked for in recent years?

In recent years, Marcus has worked for Bundesdruckerei GmbH , Materna SE , and DKB - Deutsche Kreditbank Berlin AG .

Q: Which industries is Marcus most experienced in?

Marcus is most experienced in industries like Banking and Finance , Information Technology , and Energy . Marcus also has some experience in Government and Administration , Professional Services , and Transportation .

Q: Which business areas is Marcus most experienced in?

Marcus is most experienced in business areas like Information Technology , Operations , and Project Management . Marcus also has some experience in Quality Assurance and Customer Service .

Q: Which industries has Marcus worked in recently?

Marcus has recently worked in industries like Banking and Finance , Government and Administration , and Information Technology .

Q: Which business areas has Marcus worked in recently?

Marcus has recently worked in business areas like Operations , Information Technology , and Project Management .

Recommended expert

Halle (Saale), Germany

Experience

Dec 2024 - Present

1 year 4 months

Berlin, Germany

Process Manager

Bundesdruckerei GmbH

Monitoring processes to ensure defined standards are met
Analyzing process costs and identifying cost reduction opportunities
Implementing changes and ensuring smooth execution
Collaborating closely with various departments and teams to optimize and align processes
Creating and maintaining process documentation, guidelines, and work instructions
Comparing internal processes with industry best practices to identify optimization opportunities
Conducting training and workshops to raise awareness of process optimization and management
Ensuring compliance with quality standards in business processes
Coaching and onboarding new employees
Monitoring and coordinating schedules
Independently and proactively growing the team

Jan 2024 - Nov 2024

11 months

Dortmund, Germany

Senior Consultant

Materna SE

Process analysis and process optimization
Reviewing and classifying functional and non-technical requirements
Aligning business requirements, stakeholder needs, and change management requirements
Assessing constraints and ensuring compliance with architecture, strategy, usability, interfaces, system performance, and uninterrupted availability of business processes
Supporting business units with profitability calculations (business cases)
Creating the test strategy, coordinating test execution, and owning the test results and their communication
Managing the test team and documentation in the test project
Specifying new test cases and updating existing ones
Reporting to the client
Gathering, analyzing, and prioritizing requirements in close coordination with business units and IT service and product management
Developing and maintaining requirement documentation and specifications, including effort estimation of user stories
Ensuring traceability and consistency of requirements throughout the entire lifecycle
Supporting implementation and testing to ensure acceptance criteria are met
Identifying and managing requirement changes (change requests)
Contributing to the continuous improvement of the requirement management process

Nov 2020 - Dec 2023

3 years 2 months

Berlin, Germany

Application Manager

DKB - Deutsche Kreditbank Berlin AG

Application manager in IT operations for the corporate customer environment
Planning and managing releases
Cross-application operations management as APM for the Credit 4.0 project
Setting up and monitoring systems
Monitoring and handling incoming tickets (operational tasks, changes, and incidents)
Single point of contact for operational inquiries for Credit 4.0
Conceptually establishing a change and incident process and overseeing all changes and incidents
Prioritizing and managing operational tasks for Credit 4.0
Service management, especially FI-TS as the backend provider
Structuring and designing new operational processes
Direct interface between developers and regulators (IT and business)
Performing internal risk and control functions
Technical contact person and technical representative for applications in Credit 4.0
Managing the production and test environment of the backend system
Executing all incident, change, and release management processes according to ITIL
Coordinating external colleagues in the team and project
Technical lead and deputy in 8 out of 10 product teams
Conducting and supporting revision audits (IT audits)
Using Jira, Confluence, Grafana, Kibana, ITSM (BMC Remedy), ARS, MS Teams, and Outlook

Mar 2018 - Oct 2020

2 years 8 months

Leipzig, Germany

Project Manager

E2M - Energy to Market GmbH

Monitoring all operational systems and applications of the virtual power plant and trading system
Collecting relevant operational and measurement data from the plants and analyzing and monitoring them (KPI & operations reporting)
Monitoring the functions of systems, networks, and control systems, as well as measurement and control equipment, wind farms, and PV plants
Creating service requests, incident and change tickets, and proper documentation
Managing interfaces between IT, business units, customers, and transmission system operators
Monitoring and ensuring all SLAs and OLAs in process and escalation management
Change, incident, patch, and release management of decentralized remote control technologies, wind farms, and PV plants
Introducing and setting up requirement management
Reviewing wind farms, wind farm portfolios, and development pipelines in Germany and Europe
Independently creating KPIs and processes
Leading interdisciplinary expert teams in complex subject areas
Reviewing and evaluating project contracts, approval documents, and cost assumptions
Assessing project risks and developing solutions
Providing technical and economic advice to clients
Implementing process management and release management
Establishing various interfaces between business units
Introducing new tools and landscapes to improve process flows

Feb 2017 - Feb 2018

1 year 1 month

Berlin, Germany

IT Application Manager

Toll Collect GmbH

Installing applications and services in test environments and high-availability production environments
Monitoring compliance with SLAs and IT security requirements (BSI, UP-Kritis)
Managing external and internal stakeholders
Analyzing, resolving, and documenting incidents and problems
Participating in workarounds
Collaborating with IT service providers (gas station operators, Federal Office for Goods Transport, service technicians)
Reviewing new requirements
Creating and continuously updating documentation on central license pools
Supporting business units with operational IT issues and building a central knowledge base
Working closely with external partners to continuously improve the system landscape and troubleshoot issues
Coordinating infrastructure requirements and designs within the team
Project: Rollout 2.0 for toll gantries and toll terminals
Implementing, maintaining, and decommissioning applications
Process optimization
Technical and functional documentation

Jan 2016 - Jan 2017

1 year 1 month

Bern, Switzerland

Consultant

Syngenta AG

Advising clients on the introduction of new software and IT solutions
Needs analysis for required software and hardware
Development, planning, and implementation of IT concepts
Establishment and optimization of process guidelines
Implementation of new software in test and production environments
Interface management with stakeholders and external service providers

Jun 2015 - Dec 2015

7 months

Bern, Switzerland

Project Management Consultant

Müller & Schmidt GmbH und Co. KG

Interim team lead of ten developers
Management of service contracts regarding SLAs, costs, service delivery, and change requests
Escalation and service level management
Support in creating proposals, writing service descriptions, cost calculation, and presenting offers
Ensuring customer satisfaction and contributing to customer development
Planning and control of various project processes
Leading the service operation phase
Preparing SLA reports and conducting service reviews and meetings with the client

Jan 2015 - May 2015

5 months

Bern, Switzerland

Junior Consultant

Müller & Schmidt GmbH & Co. KG

Operation of customer applications throughout the entire lifecycle
Ensuring contract-compliant service delivery and service quality (SLAs, costs)
Planning and coordinating service delivery by internal teams and external providers
Contributing to solution design and implementation of new applications
Ensuring compliance with operational processes and hosting requirements in application hosting
Reviewing and optimizing technical solutions
User support and training
Web application monitoring
Technical and test documentation

Jan 2014 - Dec 2014

1 year

Basel, Switzerland

Junior Consultant

Müller & Schmidt Holding Gbr

Planning and installation of software and hardware
Support and in-depth needs analysis for software and hardware
Development, planning, and implementation of IT concepts and requirements
Implementation of new software in test and production environments
Administration of software and network solutions (TCP, DHCP, LAN, WAN)
Cost calculation and budgeting for IT rollouts

Jan 2013 - Dec 2013

1 year

Bern, Switzerland

Junior Consultant

Müller & Schmidt GmbH und Co. KG

Defining the functional scope of software updates
Creating schedules and processes
Defining and performing quality controls
Documenting and maintaining a version history
Operational management of processes
Planning and executing operational process tasks
Resource planning and process optimization

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Banking and Finance, Energy, Government and Administration, Professional Services, and Transportation.

Information Technology

Banking and Finance

Energy

Government and Administration

Professional Services

Transportation

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Operations, Project Management, Quality Assurance, and Customer Service.

Information Technology

Operations

Project Management

Quality Assurance

Customer Service

Summary

Mr. Schober successfully completed his Bachelor's degree in Business Informatics with Grade B in October 2012. He has over 13 years of professional experience in various industries with solid business and IT skills gained with different clients. In diverse areas, he led, planned, designed, and executed projects. Among other roles, Mr. Schober worked as a process consultant in IT service management. His current project is with a large IT systems house and security and value printing company, where he is responsible for process management.

Skills

Requirements Management
Delivery Management
Incident Management
It Service Management
Itil Application Management
Itil Change Management
Communication Skills
Customer Orientation
Problem Management
Project Management
Process Consulting
Process Management
Release Management
Service Level Management
Contract Management
Process Control
Test Management
Demand Management
Project Manager
(Partial) Project Leader
Claim Management
Data Modeling
Digital Transformation
Financial Management
Risk Management
Scrum
Deep Knowledge In Project Management
Agile Management
Data Analysis
Strategic Thinking
Process Analysis
Process Optimization
Solid It Skills
Leadership Skills
Automotive
Banking
Consulting
Federal And State Government
Renewable Energy / Energy Industry
Manufacturing Industry
It Systems House
Pharmaceuticals
Telecommunications
Public Administration / Public Sector

Languages

German

Native

English

Intermediate

Education

Oct 2009 - Oct 2012

Anhalt University of Applied Sciences - Köthen

Business Informatics Graduate · Business Informatics · Köthen (Anhalt), Germany · Grade B

Certifications & licenses

Certified Business Economist

German Chamber of Industry and Commerce (IHK)

Certified Energy Manager

ILS

ITIL 4 Foundation

Soft skills training, risk and claim management, information security

Statistics

Experience

Total positions 10

Experience in Information Technology 3 y

Avg length 1 y 3 m

Longest experience 3 y 1 m

Global Experience

Countries worked in 2 (Germany, Switzerland)

Primary country Germany

Expertise

Recent roles Process Manager, Senior Consultant, Application Manager

Main industries Information Technology, Banking and Finance, Energy

Main business areas Information Technology, Operations, Project Management

Qualifications

Highest degree Bachelor

Certifications earned 4

Profile

Created

July 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Marcus based?

Marcus is based in Halle (Saale), Germany and can operate in on-site, hybrid, and remote work models.

What languages does Marcus speak?

Marcus speaks the following languages: German (Native), English (Intermediate).

How many years of experience does Marcus have?

Marcus has at least 13 years of experience. During this time, Marcus has worked in at least 8 different roles and for 9 different companies. The average length of individual experience is 1 year and 4 months. Note that Marcus may not have shared all experience and actually has more experience.

What roles would Marcus be best suited for?

Based on recent experience, Marcus would be well-suited for roles such as: Process Manager, Senior Consultant, Application Manager.

What is Marcus's latest experience?

Marcus's most recent position is Process Manager at Bundesdruckerei GmbH.

What companies has Marcus worked for in recent years?

In recent years, Marcus has worked for Bundesdruckerei GmbH, Materna SE, and DKB - Deutsche Kreditbank Berlin AG.

Which industries is Marcus most experienced in?

Marcus is most experienced in industries like Banking and Finance, Information Technology, and Energy. Marcus also has some experience in Government and Administration, Professional Services, and Transportation.

Which business areas is Marcus most experienced in?

Marcus is most experienced in business areas like Information Technology, Operations, and Project Management. Marcus also has some experience in Quality Assurance and Customer Service.

Which industries has Marcus worked in recently?

Marcus has recently worked in industries like Banking and Finance, Government and Administration, and Information Technology.

Which business areas has Marcus worked in recently?

Marcus has recently worked in business areas like Operations, Information Technology, and Project Management.

What is Marcus's education?

Marcus holds a Bachelor in Business Informatics from Anhalt University of Applied Sciences - Köthen.

Does Marcus have any certificates?

Marcus has 4 certificates. Among them, these include: Certified Business Economist, Certified Energy Manager, and ITIL 4 Foundation.

What is the availability of Marcus?

Marcus is immediately available full-time for suitable projects.

What is the rate of Marcus?

Marcus's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.