Martin Schülein-Head of Quality Management Brooks Europe

improving product & service quality as well as productivity in cooperation with Product Business Groups, Manufacturing, Operations & Account Teams, including change management.

introduction of Trackwise as superuser and NC & CAPA performance management; implementation and reporting of the KPI dashboard.

concept development, training, and implementation of business process management at European level.

internal & external audits and development of various CAQ modules (audit, measuring equipment, CAPA).

quality interface to the customer (VtC, VoC); complaint management (8D); negotiation of global quality assurance agreements.

achievements: President’s Annual Quality Award; streamlining of QM documentation by > 80%; global implementation of the European audit management module; reduction of complaint turnaround time to 35% for strategic accounts.

development and implementation of a quality management system for headquarters and three operational sites.

auditing of sites; employee training.

achievement: successful ISO 9001 certification of all sites.

Team setup with Project Quality Engineers, including training and further development.

Introduction of APQP, D-/P-FMEA and PPAP in product development, including change management.

Introduction of a dashboard to secure maturity level.

Leading special projects in complaints management, including NC and CAPA management.

Leading the “Quality” workstream in pre- and post-merger activities with 5 sites and integration.

Introduction of the QM system in newly built customer interaction centers in the USA and China.

Successes: Halving of warranty case numbers; reduction of the complaint rate by 10%; ensuring business continuity from a quality perspective after the merger; introduction of the QM system and transfer of know-how in the core processes.

Maintenance and upkeep of the QM system.

Auditing and certification of the QM system as lead auditor (ISO 9001, EN 9100, ISO/TS 16949, ISO 14001, ISO 50001).

Responsibility for manufacturing/product quality, supplier quality and continuous improvement; PPAP/PPF, FMEA, MSA, SPC, PLP including NC/CAPA management.

Customer quality and complaint management according to 8D.

Successes: Successful surveillance audits for ISO 9001, ISO/TS 16949 and ISO 14001 at 3 sites; market access for aerospace with EN 9100 certification at one site (07/17).

Leading the QM system transition to IATF 16949:2016; training and further development; coordinating the expansion of the QM system from ISO/TS 16949 to IATF 16949:2016.

Auditing and certification as lead auditor for ISO 9001 and IATF 16949; implementation of the annual plan for system, product and process audits.

Document management/archive system: clearing and disposing of archive data with expired retention periods; disposal of around 5,000 folders in coordination with the people involved.

Successes: IATF 16949:2016 certification in March 2018 and therefore access to the automotive market; award of the “Quality Award”; ISO 9001:2015 recertification.

Improvement of first pass yield and failure rate; identification and resolution of top product defects and manufacturing process weaknesses.

Stabilization of incoming printed circuit boards through the project "warehouse clearance with 100% inspection at the supplier".

NC & CAPA management; increased effectiveness in incoming inspection and material supply.

Introduction of cost tracking in the problem-solving process; cost transparency as input for claims handling & continuous improvement.

Bridging the vacancy in the Head of Quality Management role.