Tom W.-AI Developer / Voice AI Developer
Check rate
Experience
AI Consulting / AI Integration
Alarm- und Schließsysteme BAUM GmbH
BAFA consulting and project support for the introduction of AI solutions and AI agents.
- Analysis of existing business and customer service processes and identification of automation potential
- Design of AI-supported processes and agents for communication, support, and internal operations
- Gathering and structuring requirements with the company’s contacts
- Planning implementation and coordinating between the client, consulting, and development teams
- Consulting on the integration of AI into existing workflows and systems
- Development of use cases and prioritization based on value and implementation effort
- Support with testing, adjustments, and the rollout of solutions
- Consulting on data protection, process design, and the use of AI within the company
Methods/Technologies: AI agents, on-premises LLM, RAG, prompt engineering, process automation, API integrations, n8n, project management.
Project / Product Work
makdatus.de
- Project work on a digital solution for administrative and process workflows in the broker sector.
- Focus on process digitalization, system structure, and connecting web, data, and automation processes.
- Practical experience in managing software and automation projects.
- Implementation is carried out with in-house employees
AI Consulting
PUSHCART Marketing und Werbung GmbH
Consulting on the use of AI and process integration.
AI Agent Consulting
Enmag GmbH
Consulting on the use and introduction of AI agents.
Product Owner / Project Management / AI Development
WAHLREICH
papagei.ai – SaaS platform for AI phone assistants
- Design and development of a SaaS platform for AI phone assistants and voice agents.
- Coordination of product requirements, development, integrations, and testing.
- Building voice agents for customer service, appointment scheduling, lead qualification, support, and sales.
- Integration of LLMs, knowledge bases, RAG, and prompt logic.
- Connecting CRM, calendar, ticketing, and ERP systems via APIs.
- Design of roles, user management, call transcripts, and usage statistics.
- Consideration of data protection processes for transcripts and call data.
Technologies: OpenAI GPT, Vapi.ai, ElevenLabs, Laravel, React, Next.js, REST API, webhooks, n8n, Make, Docker, MySQL/PostgreSQL, Telnyx.
IT 3rd Level Support
Die Autobahn GmbH
Rollout, Active Directory, SCCM, as well as incident and task management.
IT Consulting / 2nd Level Support
GlobalFoundries AG
Active Directory, SCCM, incidents, tasks, knowledge base, and VIP support.
IT Consulting / 2nd Level Support
Siltronic AG
Microsoft 365, Endpoint Manager, SCCM, Azure AD, documentation, and onboarding.
IT Consulting / Enterprise Architecture
Hitachi Energy / ABB Environment
Active Directory, Azure, Microsoft 365, migration, and troubleshooting.
Owner / Web Developer / Consultant / Lecturer
Wahlreich
Man.de (Automotive) – 2018
Audi.de (Automotive) – 2018
wp-solution.de (IT Industry) – 2018
artvanhe.de (E-Commerce) – 2019
wir-fin.de (Services) – 2019
lanstyle.de (IT Industry) – 2019
gf.com (IT Industry) – 2019
sigma-chemnitz.de/personalakquise (IT Industry) – 2020
becker-immobilien-halle.de (Real Estate Agency) – 2020
buchschnitt.net (Services) – 2020
erkenne-dich-selbst-im-fremden.de (Association) – 2020
wahlreich.de (IT Industry) – 2021
harmonybusiness.de (Services) – 2021
media-harmonybusiness.de (Services) – 2021
inconcept-invest.de (Finance) – 2021
ks-berater.de (Tax Consultancy) – 2021
meeco-communication.de (Media Industry) – 2021
gi-consult.de (Transport Industry) – 2022
bullyguru.com (Services) – 2022
physio-wernicke.de (Health) – 2022
researchfiredevelopment.com (Services) – 2022
scheiben.dresden-klebt.de (Automotive) – 2022
wellnessfinca.de (Tourism) – 2022
conhouse.eu (Construction Industry) – 2023
escape-zwickau.de (Events) – 2023
polar-games.de (Shop) – 2023
click-scale.de (Agency) – 2023
holz-fenster-lausitz.de (Construction Industry) – 2023
hml24.com (E-Commerce) – 2024
fz-immobilien.de (Real Estate Agency) – 2024
hochhalter-ladenbau.de (Skilled Trades) – 2024
hero-office.de (Accounting) – 2024
urselbst.de (Alternative Medicine) – 2024
gefahrgutwelt.de (Consulting) – 2025
Barthel-Vogelsang Health GmbH & Co KG (Healthcare) – 2025
ROOM Education GmbH (Lecturer) – 2025
Macherschmiede UG (Funding Consultancy) – 2025
Inovisio communications GmbH (Telematics Infrastructure) – 2025
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services, Information Technology, Education, Manufacturing, Energy, and Government and Administration.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Product Development, Strategy, Customer Service, Project Management, and Sales.
Summary
Project Manager and Product Owner specializing in AI agents, voice technologies, customer service processes, automation, and IT projects. Since 2019, building and managing the WAHLREICH digital agency. Experience managing projects between clients, development, sales, and IT. Product responsibility for papagei.ai and project work on makdatus.de.
Skills
Methods / Tools: Wordpress, Elementor, Divi, Avada, Gutenberg, Crocoblock (All Jetplugins), Woocommerce, Dynamic.Ooo, Amelia, Rankmath/Yoast, Actions Pack, Jetformbuilder, Etc.
Groupware / Mail: Trello, Jira, Gmail, Outlook, Webmail, Exchange, Imap
Hosting: Hostinger, Hostgator, Namecheap, Godaddy, Bluehost, Namehero, Siteground, Dreamhost, Ionos, Webgo, Strato, Etc.
Software: Figma, Photoshop, Illustrator, Adobe Cloud, Visual Studio
Cloud: Google Cloud, Microsoft
Planning, Coordination, And Implementation Of Ai And It Projects
Product Owner Tasks, Requirements Gathering, Prioritization, And Roadmap Planning
Ai Phone Assistants For Inbound, Outbound, Customer Service, Appointment Scheduling, And Lead Qualification
Voice Technologies: Vapi.Ai, Elevenlabs, Sip, Telnyx, And Voice Apis
Llm Integration: Openai Gpt, Prompt Engineering, Rag, Knowledge Bases, And Function Calling
Api And System Integration: Crm, Calendars, Ticketing, And Erp Systems
Automation With N8n, Make, Rest Apis, And Webhooks
Agile Project Management With Scrum And Jira
Stakeholder Communication, Documentation, Risk And Requirements Management
Customer Service, Support Processes, And Incident And Change Management
Ai/Voice: Openai Gpt, Vapi.Ai, Elevenlabs, Rag, Prompt Engineering, Knowledge Bases, Function Calling, Sip, Telnyx
Project Management: Scrum, Jira, Github, Itil, Incident And Change Management
Automation/Integration: N8n, Make, Rest Apis, Webhooks, Hubspot, Close Crm, Salesforce Api, Microsoft 365, Google Calendar
Cloud/Devops: Azure, Aws, Docker, Linux, Nginx, Ci/Cd
Development: Javascript, Typescript, Php, React, Next.Js, Laravel, Html5, Css3
Databases: Mysql, Postgresql, Redis
Languages
Education
Dresden Chamber of Industry and Commerce (IHK)
Recognized training company · IT Specialist for Application Development & System Integration
IHK recognition of professional expertise in the fields of IT specialist for system integration and IT specialist for application development. The recognition was based on my professional experience in IT infrastructure, system administration, software development, migration, automation, and AI projects. WAHLREICH e.K. is also listed as a practical training company for the dual study program in media informatics.
Certifications & licenses
Quality Management Basics for Consultants
Project Management Basics
Neuromarketing RMP Master Certificate
Google Analytics For Beginners
Modern HTML & CSS From The Beginning (Including Sass)
The Complete Web Development Bootcamp
Statistics
Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Tom is based in Dresden, Germany and can operate in on-site, hybrid, and remote work models.
Tom speaks the following languages: German (Native), English (Advanced).
Tom has at least 9 years of experience. During this time, Tom has worked in at least 9 different roles and for 10 different companies. The average length of individual experience is 1 year and 10 months. Note that Tom may not have shared all experience and actually has more experience.
Based on recent experience, Tom would be well-suited for roles such as: AI Consulting / AI Integration, Project / Product Work, AI Consulting.
Tom's most recent position is AI Consulting / AI Integration at Alarm- und Schließsysteme BAUM GmbH.
In recent years, Tom has worked for Alarm- und Schließsysteme BAUM GmbH, makdatus.de, PUSHCART Marketing und Werbung GmbH, Enmag GmbH, and WAHLREICH.
Tom is most experienced in industries like Professional Services, Information Technology, and Education. Tom also has some experience in Manufacturing, Energy, and Government and Administration.
Tom is most experienced in business areas like Information Technology, Product Development, and Strategy. Tom also has some experience in Customer Service, Project Management, and Sales.
Tom has recently worked in industries like Professional Services, Information Technology, and Education.
Tom has recently worked in business areas like Information Technology, Product Development, and Strategy.
Tom attended Dresden Chamber of Industry and Commerce (IHK) for IT Specialist for Application Development & System Integration.
Tom has 7 certificates. Among them, these include: Trainer Certificate According to AEVO, Quality Management Basics for Consultants, and Project Management Basics.
Tom is immediately available part-time for suitable projects.
Daily rate distribution
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Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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