Product Owners in Germany

Product ownership for the new bonus component: a fully digital rewards program in the customer app, going live on 1.1.2027.

• Translated requirements from the business team, app team, and development into epics and stories, and managed delivery
• Designed interfaces between the app, Python backend, and health insurance systems (mkk API, 21c, d.3)

• Planning and further development of responsive CMS websites
• Frontend development and extension of internal PHP applications
• CONTENS and OpenCms

DOKKI

AI-powered digital health product development

• Shaped the product vision, requirements, priorities, and technical target architecture of an AI-powered solution for processing medical documents.
• Designed LLM evaluation, data processing, data protection/governance aspects, and subsequent product development; technical prototyping with Codex.

The consultancy is developing AI agents for managers for a client. The underlying logic is built in GPTs, while the client works with Microsoft.

In progress:

• Designing and implementing agents for people management and leadership development in Copilot Studio
• Transferring the GPT logic to the end client's Microsoft environment

• Owned Qvantum, a cloud-based planning platform for personnel, cost center and sales planning
• Managed roadmap, prioritization and stakeholder communication
• Worked closely with development teams and business stakeholders
• Improved usability and supported data-driven decision making
• Led product development initiatives from discovery through delivery

continued product ownership of the global B2C platform

Re-engaged to own two product streams end to end, from concept and UX design through to AI-assisted implementation.

• Redesigned the offer and follow-up journey across 38 insurance plans, 16 providers, and four age segments, spanning web, WhatsApp, email, and SMS.
• Launched the rebuilt conversion flow in a live A/B test against the legacy version - evaluation still in progress.

Responsible for the strategic and operational coordination of app development for the Hameln-Pyrmont district

• Development and implementation of the digitalization strategy for citizen-focused mobile services and the optimization of internal administrative processes
• Requirement Engineering: Systematic collection of complex administrative requirements and conversion into structured user stories
• Stakeholder management: Coordination between specialist departments, citizens, administrative levels and external service providers in multi-level committee structures
• Prioritization and management of the Product Backlog while taking compliance requirements and regulatory guidelines into account
• Participation in agile ceremonies and coordination meetings for continuous product improvement
• Integration of GDPR requirements and administration-specific security standards into the development process
• Citizen participation: Coordination of feedback processes and user-focused tests to increase digital citizen satisfaction

• Owned requirements management for a connected mobile app integrating live vehicle hardware and embedded systems, from analysis through implementation (Requirements Management). App has grown to 500,000+ Google Play downloads and 5,800+ App Store ratings (4.4/5), ranking #170 in Germany's Navigation category.
• Steered digitalization and process optimization projects, coordinating between specialist departments, development teams, and external partners.
• Formulated requirements as user stories and acceptance criteria, accompanying implementation through testing and release.
• Applied genuine, practical AI Fluency to identify automation opportunities and accelerate delivery work. Applied SAFe and PRINCE2 methodologies; earned SAFe® 6 POPM and PRINCE2® Foundation certifications while in this role. Certified in Anthropic's AI Fluency framework.

• Owned end-to-end Product Management and Strategy for a B2B SaaS platform, from customer discovery and problem definition to roadmap, launch, and lifecycle optimization.
• Drove competitive analysis, customer insights, and sales analytics, identifying growth opportunities that improved product fill rates by 10–15%.
• Owned roadmap and backlog prioritization, balancing customer value, business impact, technical feasibility, dependencies, and strategic goals.
• Led a 12-member cross-functional Agile team across Product, Engineering, QA, Design, Sales, and business functions, ensuring aligned and high-quality delivery.
• Built KPI and product performance frameworks using Power BI, Excel, CRM, and Pendo to measure adoption, engagement, conversion, and business impact.
• Led API integrations and partner initiatives across US and Europe, expanding the partner ecosystem by 75% and enabling scalable B2B workflows.
• Led AI and automation initiatives that improved operational efficiency by 75–80% and reduced manual effort by approximately 15 minutes daily.
• Partnered with Sales, Customer Success, Marketing, Design, and Engineering to validate customer needs, launch products, improve UX, and drive adoption.

• Built a private second brain: a local AI agent (Ollama) searches my documents using full-text and vector search (RAG).
• Connected it to the Claude app via MCP with its own OAuth server.
• Private content is filtered out in code before a request reaches Claude (privacy by design).
• Development is agentic: AI agents implement user stories, review agents check them, and I accept and merge them.
• Planned for release as open source.

Technologies: Ollama, RAG, vector search, MCP, OAuth, Claude, AI agents

• Advising clients on digital transformation, IT architecture and the introduction of cloud-based environments.
• Gathering, evaluating and prioritizing customer requirements, as well as coordinating projects and programs based on scope, time, quality, budget and risk.
• Designing, documenting, maintaining and developing IT environments, automation and containerized applications.
• Implementing digital platforms, including e-commerce and ordering solutions, event platforms and the product concept for a legal-tech platform.
• Working in interdisciplinary teams and communicating effectively between clients, service providers and technical stakeholders.
• She accompanied companies in their transformation into the digital and agile working world, whether in business process or IT architecture consulting or as part of managed services.
• She developed individual strategies for the digital transformation of our customers and designed new IT environments in the cloud.
• As part of demand management, she gathered, evaluated and prioritized customer requirements.
• She worked in project and program management and coordinated our service providers and those of our customers, monitored their own projects in terms of scope, time, quality and budget and kept an eye on the associated risks.
• She led projects successfully to the end and ensured a professional transfer to regular operation.
• Ms. Sara Mussie has an exceptional understanding of the structure and optimization of IT infrastructures and various cloud technologies as well as modern IT architectures.
• Her areas of responsibility were the development of solutions, considering the service strategy and the possibility of automation, working on design and architecture documentation for projects and services, as well as working on the structure, maintenance and development of IT environments, automation and related tools for our microservice environment and containerized application.
• She was involved in improving our processes and the tool chain used.
• She is confident in handling common IT processes and IT standards.
• Ms. Sara Mussie has very good knowledge of PHP, PHP OOP, Laravel, MySQL, VueIs | Vuex, HTML | CSS | JS, Bootstrap, MongoDB, NodeIs and Python.
• To this day, Ms. Sara Mussie remains available to us for consultation requests from specific clients.

#Coordination of the introduction of the new CCT platform in the RAITT project in the Customer Service area for the inbound channels Call/Email/Letter and Web/App.

• Design of the rights and roles concept in Phase 1 of the Salesforce product launch.
• Coordination with Enterprise and Solution Architects regarding future system interfaces (APIs, REST APIs).
• Close coordination with the affected business units and project teams across tribes. Support for the introduction of the new CCT platform in Sprinklr and its dependencies on RAITT for all inbound channels.
• Preparation and coordination of works council-related topics with HR and Application Owners.
• Creation and optimization of process flows for inbound feature-related business processes and their modeling. #Toolset: JIRA, Confluence, Camunda, Aris, Salesforce, SCRUM