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• Rework demand, development and operational organizational set up for the Solution Train
• Rework requirement refinement process flow from strategic theme to user story
• Introduction of visualization tools (Canvas) of work dependencies over different requirement levels and Solution Train leadership coaching

• Definition and setup of subject areas
• Building a governance model for the department with areas of responsibility
• IT strategy, project management, process management, as well as quality and sustainability management
• Developing a communication strategy for the group
• Creating an IT strategy
• Designing templates, guidelines, and processes for standardized working
• Capturing strategic guardrails and grouping ongoing projects – deriving a roadmap for strategic planning
• Reviewing ongoing projects
• Creating staffing calculations and volume structures
• Defining job profiles

• Analysis of the existing reporting platform including processes and governance topics with stakeholders from sales and marketing.

• Detailed analysis and evaluation of client-defined requirements for existing reporting and new dashboards.

• Supporting stakeholders in managing sales processes and early detection of KPI trends.

• Use of Microsoft Power BI as central analysis and reporting platform.

• Developing a proposal for the necessary evolution of processes and the Power BI platform.

• Gathering current business processes and defining company-wide KPIs in coordination with stakeholders.

• Analysis and inventory of the client's Power BI platform.

• Analysis of processes and data governance.

• Recording and documenting current business processes.

• Developing recommendations for process and reporting platform improvements.

• Designing and implementing dashboards in Power BI.

• Defining company-wide KPIs and aligning them with stakeholders.

• Microsoft Power BI.

• Data analytics.

• KPI definition and reporting.

• Dashboard design and data visualization.

• Stakeholder management and requirements management.

Project content: The use of “Generative Pretrained Transformer” technologies (GPT) will massively change the world of work in the coming years. ITZBund is developing a base service for this, which can be used by its 200 customers. This base service is offered as an on-prem and a cloud variant. Started in 12/23, from 05/24 productive systems (based on MVP) could already be rolled out and operated successfully for several agencies and federal ministries.

Project metrics:

• Budget in 2024 approx. €20M
• approx. 70 people in the core project context
• regular (indirect) contact with approx. 80 people in the wider project environment

My main tasks:

• Overall responsible external project manager
• Project definition phase/project setup and establishment of the project organization
• Strategic and operational project planning, as well as shaping and ongoing adjustments of the project
• Ongoing coordination with project owners and stakeholders in ITZBund
• Ongoing coordination with subproject managers, agile roles and other project staff
• Responsibility for project controlling, quality management, risk management and change management
• Responsibility for providing the base service on on-prem and cloud environments and its continuous development
• Planning and leading several hypercare phases
• Collaboration and ongoing coordination with a partner project of a federal ministry and provision of an MVP
• Coordination with agile teams
• Coordination with operations, release and deployment
• Responsibility for the implementation of the first customer projects
• Responsibility for creating an AI governance
• Ensuring accessibility (BITV)
• Responsibility for setting up a subproject for marketing activities
• Support in building an efficient proposal process
• Stakeholder management

Methodology:

• V-Model XT ITZBund
• Scrum

Tools used:

• Microsoft Office, Skype, MS Project, Confluence, Jira, SharePoint, Miro

• Responsible for the holistic integration of partner incentive compensation management in a transformation project to ensure a seamless end-to-end implementation.
• Overseeing project management and acting as Business Requirement Owner to ensure solutions that meet business needs.
• Analyzing, documenting, and prioritizing business requirements within a structured requirements management framework.

Refinement of epics and user stories to achieve a higher degree of automation in CRM usage. Testing of new Discountsystem

• Analysis of complex business processes and end-to-end user journeys in digital product and platform environments
• Gathering, structuring, and prioritizing business and technical requirements (Functional / Non-Functional Requirements)
• Translating business goals into actionable requirements, user stories, and acceptance criteria
• Conducting stakeholder interviews, workshops, and reviews with business teams, IT, UX, and management
• Creating and maintaining requirement artifacts (BRD, FRD, user stories, process models, decision papers)
• Ensuring consistency between business needs, technical implementation, and product vision
• Close collaboration with development teams to clarify business questions during implementation
• Support with impact analyses (A/B tests), change requests, and scope management
• Quality assurance of implemented requirements including acceptance criteria and business testing
• Advising on the further development of product strategy and roadmap structure
• Prioritizing backlog items based on business value
• Defining and sharpening product goals, KPIs, MVP definition, and other success metrics
• Evaluating new features, tools, and initiatives from a user and business perspective
• Facilitating decision-making between business, product, and technology
• Supporting go-to-market considerations and product positioning
• Sparring partner for product and stakeholder decisions at management level
• Dashboard creation, data modeling, BI report administration, and data analysis in Power BI

• The AVANZA project provides the deployment and procurement of a modern, reliable system for efficient access and sales and supports smooth operations at the Lötschberg & Simplon car shuttle.
• Operations are sustainably secured and the further development of the car shuttle business model is supported.
• Developed a study with an evaluation of possible solution options.
• Supported the decision on options, evaluated the RFI, prepared procurement, concept created based on the chosen option.

• Analysis of the current process
• Development of the target processes
• Support for the implementation of improvements in an SAP-enabled program
• Simplification of customer contact initiation
• Streamlining internal processes through automated real-time verification of claim relevance
• Creation of use cases

• Supporting the business side in creating requirements in the form of use cases (using the tools JIRA and Confluence)
• Developing and presenting technical solution options

• Clarification of project goals, scope, and functional target vision for building the AI-based knowledge base.
• Deriving the initial architecture and implementation strategy for the Zasterbot chatbot, including defining the MVP and expansion phases.
• Developing a functional target vision for building a structured knowledge base and integrating a future chatbot.
• Deriving and prioritizing use cases for information retrieval and provision by the chatbot.
• Modeling data structures and flows for effectively organizing the knowledge base on the Base44 platform.
• Designing and implementing data models for storing and linking relevant information.
• Developing processes for extracting, analyzing, and preparing raw data for the knowledge base.
• Ensuring data consistency and quality as the foundation for the future chatbot.
• Planning the integration of large language models (LLMs) and retrieval-augmented generation (RAG) for precise and context-aware responses.
• Implementing features for analyzing and visualizing data from the knowledge base.
• Using the Base44 platform with JSON-schema-based entities and a flexible permission model.
• Implementing Deno functions for backend logic, event processing, and external API integration.
• Integrating OpenAI services for initial data analysis.

• Collaborated with subject matter experts to define the system architecture for the "Health and Well-Being" real-time monitoring feature, leading to a 15% reduction in design iterations.
• Translated high-level stakeholder requirements into clear, verifiable system requirements.
• Managed requirements in Code Beamer to improve accessibility and version control.
• Created traceability matrices to ensure alignment between requirements, development, and V&V plans.

• Agile project 'PEPSi Annual Leave Planning MVP Lite' (digitization project).
• Definition of state transitions for the JUP Lite functionality.
• Creation of user stories for login/logout and registration.
• Quality assurance of the business-side design.
• Preliminary analysis for transforming the old PersPlan into DigiPEP.
• Tools used: Signavio, MS Office (Excel, Word, PowerPoint), Jira, Confluence, Mural, Miro, Conceptboard, MS Teams, Mattermost.

• Integrating system architecture, business analysis, requirements engineering, and process consulting
• Managing business unit needs toward IT and implementation
• Capturing requirements in JIRA and breaking them down into epics
• Overseeing internal projects and programs, including stakeholder management and reporting
• Handling requirements from traditional IT developments to IoT integrations and SAP subsystem replacements
• Implementing current legal regulations (MAKO, EnWG, EEG, GWG, StromGVV, GasGVV, StromNEV, GasNEV)
• Applying agile methods (Agile, SAFe, ITIL, Scrum, Kanban, DDD, IaC, CI/CD, DevOps, automation, ETL, OOA, OOD, MDA, BPMN, BPM, UML, marketing automation, data science, ML, AI, GenAI, LLMs)
• Using tools like JIRA, SharePoint, MS Office, MS Project, MS Dyn CRM, VMware ESX/ESXi, BSI IT-Grundschutz, BSI C5, NIST, MS Azure, Typo3, mail automation, Docker, Kubernetes, OpenStack, OpenShift, Terraform, Ansible, SQL, REST, SOAP, Git, GitLab, LoRaWAN, SAP IS-U, S/4HANA, USU, KUGU, AbSys, sensors, MQTT