Frank Alexa - Senior Business Analyst, Requirements Engineer

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Trochtelfingen, Germany

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Experience

May 2024 - Present

2 years 6 months

Business Analysis, Process Optimization, Requirements Engineering, Documentation, Training, Support

Private sector, small businesses, partnerships

Restructuring of the network architecture/topology, followed by installation, setup and testing of the network at a small business.
Resolution of server (permissions and roles) and connection problems (WAN, (V)LAN, WLAN).
Infrastructure support and maintenance.
Creation of documents such as manuals, architecture documents and design documents.
Revision of manuals and technical documents, as well as creation of VBA macros.
Use of AI and basic prompting, as well as formulation of AI requests.
Adjustment of workflows due to legal requirements and optimization of existing workflows.
Delivery of courses and training for adaptations, new features and changed workflows.
Modeling basis: BPMN.
System environment: MS Office 2019/365, Win10/11, Teams, Netgear (Switch), QNAP, Synology (NAS), Linux (Ubuntu).

Aug 2023 - Feb 2024

7 months

Vienna, Austria

Infrastructure Delivery Management, Business Analysis, Requirements Engineering, Testing, Coordination and Control

Scientific Games International GmbH

Independent implementation and management of IT infrastructure projects involving hardware, operating systems, backup/storage, networks, cloud and DevOps.
Project responsibility from planning through implementation in an international environment.
Communication interface with internal and external IT partners, with a hands-on approach to implementation.
Gathering and processing processes and requirements together with the specialist department.
Modeling requirements and designing specific IT solutions while taking the overall infrastructure and architecture into account.
First point of contact for customers and interface between the specialist department and implementation team.
Creation of various documents such as High-Level Design documents and Low-Level Design documents in consultation with customers.
Creation of test manuals and management of test sessions.
Modeling basis: UML, BPMN.
System environment: MS Office 2019/365, Win10/11, Teams, Jira, WebEx, Confluence.

Nov 2022 - Feb 2023

4 months

Maria Enzersdorf, Austria

Requirements Engineering, Testing, Coordination and Control

EVN AG

Analysis, coordination and control of requirements in output management related to “docPIPE” from docuMatrix.
Continuous monitoring and acceptance of broadly formulated IT requirements from the specialist departments.
Review of requirements such as user stories and system context analysis, as well as clarification of open questions.
Identification and involvement of IT stakeholders such as IT management, team leaders, coordinators and application managers.
Creation of an implementation concept for complex project requirements in coordination with the IT team.
Ensuring timely processing by IT, including effort estimates, costs and delivery dates.
Ensuring cooperation and the flow of information within IT and between the requesting department and IT.
Creation of development and system documentation in Confluence.
System environment: Windows 10, MSOffice 2019/365, Teams, Jira, Confluence, Omnitracker.

Jan 2018 - May 2022

4 years 5 months

Solothurn, Switzerland

Migration, Business Analysis, Requirements Engineering, Subproject Management, Solution Design, Testing, Product Owner

Centris AG

Migration and Business Analysis for switching all customers from the current output management system to the new OMS “Serie M/” from kühn&weyh.
Analysis, modeling and architecture of the future OMS system and the monitoring process for all documents, services and customers.
Coordination and alignment with operational dependencies, suppliers and internal departments.
Execution of integration, system and acceptance tests, as well as participation in the GoLive for various customers.
Subproject management for replacing the CBPM workflow and migrating output management, including the transition to print line and color processing.
Creation of process, mapping and layout specifications, as well as finding solutions and removing impediments.
Conducting Daily, Retro, Sprint Planning and Show&Tell meetings.
Recording and implementing the processing of scanned documents and emails as Business Analyst and Product Owner.
Responsibility as Product Owner towards the Java development team, as well as creation and maintenance of requirements specifications, operations manuals and handover manuals.
Creation of epics and user stories in Jira, as well as conducting Sprint Planning and tests.
Subproject management for archive migration, including independent migration planning and conceptual design.
Analysis and modeling of business processes in the health and accident insurance sector for the finance and private customer areas.
Support for project management in planning, meeting deadlines and monitoring activities.
System environment: Windows 10, MS Office 2019/365, Teams, Sharepoint, Syrius, Jira, Confluence, Omnitracker, SQL-Developer, Toad.

Jan 2017 - Sep 2017

9 months

Vienna, Austria

Business Analysis, Requirements Engineering, Solution Design, Architecture, Development

Federal Insurance Institution for Public Servants/BVA

Clarification and detailing of requirements with specialist departments and insurance providers.
Structured preparation of the gathered requirements and summary in written documents.
Development of solution concepts and proposals based on the requirements and information gathered.
Presentation of the proposed solution and solution model.
Moderation of analysis workshops with the specialist department.
Responsibility for work packages and creation of detailed analyses including business rules, use cases, screen descriptions and BOM.
Advice and support for developers and testers on functional implementation questions.
Modeling basis: UML.
Agile concept: individual Scrum.
System environment: Windows 7, MS Office 2010, Sparx Enterprise Architect, Novell Groupwise, Citrix, Atlassian Confluence, Atlassian Jira, Mozilla Bugzilla.

Sep 2016 - Oct 2016

2 months

Garching, Germany

Requirements Engineering

Harman-Becker Automotive

Responsible for capturing, analyzing and managing all ASM-related requirements (technical and safety requirements).
Close collaboration with stakeholders from the internal platform and PD teams to document requirements precisely.
Conducting reviews of complex technical specifications.
Documenting requirements in tools such as DOORS and Jira.
Leading the tools software team in implementing the requirements.
Deriving tests and linking them to the respective requirements.
System environment: Windows 7, MS Office 2010, IBM Rational DOORS, Skype, Cisco WebEx, Confluence, Jira.

May 2015 - Jun 2016

1 year 2 months

Solothurn, Switzerland

Business Analysis, Requirements Engineering, Subproject Management, System Analysis, Development, Testing

Centris AG

Analyzing and modeling business processes in the health and accident insurance sector for the areas of finance or private customers.
Creating tools with Excel VBA for performance evaluations, incident management and document checks.
Creating specifications, documentation, and business and customer requirements using interview, workshop and observation techniques.
Evaluating requirements and defining and designing business rules and processes.
Implementing system configurations according to customer requirements.
Supporting project management in planning, meeting deadlines and monitoring activities.
Independently planning migrations and designing and carrying out tests for data migration.
Agile concept: Kanban.
System environment: Windows 7, MS Excel, Visio, Office 2013, Sharepoint, Syrius, CBPM, SQL-Developer, Toad.

Jul 2013 - Dec 2014

1 year 6 months

Cologne, Germany

Business Analysis, Subproject Management, PMO, Project Management

Ford Werke GmbH

Managing the implementation of the European interface for the international “GPARTS” program.
Communicating with the European recipients of Ford Europe's spare parts price list.
Gathering requirements, creating requirements documents and organizing tests.
European contact for an American team regarding data storage and data usage.
Making the national/international dealer price list available to all European dealers via CDSWeb.
Conducting two-week sprints with stakeholders in North America and Europe, as well as daily standups with the development team in Chennai.
Communicating with external suppliers in Poland and the UK and implementing the SFTP security standard.
Conducting several analysis projects, including defining objectives, budgeting, milestone planning and coordination.
Agile concept: Special Scrum (FAF/Ford Agile Framework).
System environment: Windows 7, MS Office 2010, Visio, Project, Sharepoint, Cisco WebEx, Clarity.

Aug 2011 - Dec 2012

1 year 5 months

Nuremberg, Germany

Business Analysis, Project Management

Gesellschaft für Konsumforschung (GfK)

Conducting several backlog projects as part of business analysis using Kanban.
Capturing objectives, scope and requirements through interviews, workshops, observations and questionnaires.
Creating business analysis documents including domain class models, business processes and use cases.
Documentation via EADocx as a basis for effort estimation, milestone planning and PMO.
Modeling basis: UML, BPMN.
Agile concept: Individual Scrum.
System environment: Windows 7, MS Office 2010, Enterprise Architect v9.x, InStep, Sharepoint, EADocx.

Nov 2010 - Jul 2011

9 months

Trochtelfingen, Germany

Training, Maintenance, Troubleshooting

Private Sector, Small Businesses, Cooperations

Installing, maintaining and testing systems running Windows XP, Windows 7 and Ubuntu.
Supporting small projects in the private and small business sectors.
System environment: MS Office, Win7/XP, PC, Linux.

Jun 2010 - Oct 2010

5 months

Vienna, Austria

OO Design, Software Development, Testing

Six Card Solutions Austria GmbH

Implementation of specifications for processing Visa cards based on Track 2 and EMV data at ATM and foyer cash machines.
Programming and testing in cooperation with external partners.
System environment: Tandem Itanium, Windows NT, C/C++, COBOL, Rational Rose, Rational ClearCase, Rational ClearQuest, Outside View, TACL, MS Office, NonStop SQL.

Jun 2008 - Jan 2010

1 year 8 months

Vienna, Austria

Release Management, Project Management, Business Analysis, Requirements Engineering, Project Coordination

OMV AG

Migration of an existing release management process to a new ITIL-compliant release process.
Preparation of requirements documents including current-target comparisons, business rules and business processes for the release process in the Cards area.
Implementation of MS Excel-based tools to automate change requests.
Gathering requirements and creating business processes for the introduction of an EMV chip on business cards.
Coordination of project steering committee meetings and monitoring the completion status of projects.
Multiproject management through the creation and maintenance of a graphical overview of all Card projects using the Kanban method.
Analysis, documentation and graphical representation of the interfaces between national and international systems in the R&M Business Unit.
Project management for small projects such as the administration of test terminals and test cards, implementation of BIP/WiPark and expansion of the Internet toll portal.
Documentation of individual processes and creation of process documentation.
System environment: Windows XP, MS Office, Acrobat Reader, Visual Basic.

Jan 2005 - Dec 2005

1 year

Documentation, Software Maintenance

Calypso GBR

Maintenance, structuring and documentation of the existing website.
System environment: Windows XP, HTML, MS Office.

Oct 2002 - Mar 2003

6 months

Austria

Project Management, Requirements Engineering, System Analysis, System Design, Software Development, Testing

Telekom Austria AG

Adaptation of the EDI payroll accounting and EDI Fact Data Warehouse to the latest Austrian tax regulations.
Project management and coordination with the Federal Computing Centre.
System environment: Tandem Integrity S-Series, Windows NT/XP, C, Cobol, TAL, Outside View, OSS/Guardian, Enscribe.

Oct 1998 - Dec 2007

9 years 3 months

Vienna, Austria

Technical Project Management, Business Analysis, Requirements Engineering, System Analysis, OO Analysis, OO Design, Software

APSS GmbH / First Data Austria GmbH

Replacement, consolidation and realignment of heterogeneous systems on an HP Integrity and Nonstop Kernel platform.
Analysis, design and development of multithreading servers for authorization, presentment and device handlers for various protocols and services.
Identification of foreign ATMs as belonging to the Erste Bank Group network.
Extension of EMV processing to include the specifications for VISA and Europay.
Integration and processing of Amex and Diners-Club cards in the acquiring system.
Development, introduction and maintenance of an automated software documentation system using DoxyGen.
Online connection of Austrian banks for ATMs, POS, foyer terminals and international transactions, including MasterCard SecureCode.
Analysis, database design and development of runtime-critical components and batch jobs.
Project management for the implementation of the Europay International (EPI) specifications 98.1 and 98.2.
Analysis of the Y2k issue and implementation of the solutions, as well as execution of the euro introduction in the system.
On-call duty (24/7).
System environment: Tandem Integrity S-Series, Tandem Itanium, Windows NT/XP, C/C++, Cobol, TAL, TACL, NetBatch, Rational Rose, Rational ClearCase, Rational ClearQuest, Outside View, NonStop SQL, Enscribe.

Mar 1998 - Jul 1998

5 months

Wolfsgraben, Austria

Support Activities, On-Site Support

SBB GmbH

Assisted in the development of a TANDEM interpreter designed as a client system in a heterogeneous client/server environment.
System environment: Tandem Himalaya, Outside View, Windows 98, MS Office, C.

Oct 1997 - Mar 1998

6 months

Vienna, Austria

Network and System Administration

Twinsoft GmbH

Designed the TWINSOFT network in Vienna, consisting of a Windows NT server, a PC cluster, and interfaces to other systems.
Designed the connection to a TANDEM Himalaya/CLX and the TWINSOFT network in Germany.
System environment: Tandem Himalaya, Windows 98, Cisco Router, NT-Server, MS Office.

Jan 1996 - Sep 1998

2 years 9 months

Frankfurt, Germany

Software Development, Testing

Gesellschaft für Zahlungssysteme mbH (GZS)

Implemented the VISA interface and set up the test database for the VisaNet Test System, including configuration.
Performed, maintained, and managed tests.
Implemented the BEST interface (Bilateral Exchange Security Treatment) as part of a team.
Maintained and managed central libraries and central routines such as Utility Libs and Interface Libs.
Designed, implemented, maintained, and managed SQL access modules.
System environment: Tandem Himalaya, MS Office, Outside View, C, Cobol, TACL, NonStop SQL, Enscribe.

Oct 1995 - Dec 1995

3 months

Bonn, Germany

Technical Writer

Tandem Computers Telco GmbH

Translated English texts for proposal preparation.
Revised, formatted, and produced the final version of the proposal in MS Word.
System environment: MS Office, PCs, Windows NT.

Jul 1995 - Oct 1995

4 months

Zürich, Switzerland

Requirements Engineering, Software Development, Testing

Telekurs AG

Developed the user frontend for data entry for logfile analysis with GRAU robots.
Created manuals and performed tests.
System environment: Tandem NonStop, Screen Cobol, Cobol, Outside View, TACL, NonStop SQL.

Mar 1995 - Jun 1995

4 months

Dietzenbach, Germany

Network Administration

Twinsoft GmbH

Design, setup, coordination and configuration of the TWINSOFT network.
Setup of a network consisting of a TANDEM K202, several Windows NT servers at different locations and a PC cluster.
System environment: Tandem K202, PC cluster, Windows 95, Cisco routers, NT servers.

Apr 1990 - Dec 1994

4 years 9 months

Tübingen, Germany

Requirements Engineering, Database and System Design, Application Development, Testing, Database and System Administrator

University of Tübingen, Faculty of Economics and Social Sciences

Requirements analysis, database and application design, and development for a Management Information System.
Testing as well as database and system administration.
Project management and delivery of training.
System environment: Novell Netware, Windows 3.01/3.11, MS Office, dBaseIV.

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Banking and Finance, Insurance, Education, Automotive, and Professional Services.

Information Technology

Banking and Finance

Insurance

Education

Automotive

Professional Services

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Product Development, Quality Assurance, Operations, and Business Intelligence.

Information Technology

Project Management

Product Development

Quality Assurance

Operations

Business Intelligence

Summary

I have been working for more than 17 years as a (Senior) Business Analyst, Requirements Engineer and Project Manager for different clients in different industries.

For my clients, I gathered and structured requirements and discussed them with the following teams and roles: architects, designers, developers and testers. I was also responsible for documenting business processes, business rules and use cases, as well as creating activity diagrams based on UML 2.4.

For several clients, I represented all management and IT-related requests as a Business Analyst and Project Manager in global/international programs or projects. As a Project Manager, I managed small and medium-sized projects and was also actively involved as a project team member, for example in migrations and the introduction of new products.

My English is fluent and I am confident in negotiations. For example, at Ford Motor Company I participated daily in several English-language meetings for about 1 year as a Business Analyst and Project Manager. At other clients, too, knowledge of English was a requirement, as most of my clients required (technical) specifications to be written in English.

From 1995 to 2010, I worked almost exclusively in the financial services sector (credit/debit cards/POS/mobile payment). After that, I continued my professional work in different industries: insurance, energy, automotive, telecommunications, market research and others.

Since 2019, I have been a certified Scrum Master (Scrum Alliance), since 2014 a certified Project Manager (IPMA Level C/CPM), since 2012 a certified Requirements Engineer (IREB/CPRE), and since 2011 a certified Tester (ISTQB/CT, 2011) - all international certifications that are essential for successful Business Analysis, Requirements Engineering and Project Management!

My working style is structured, I have strong analytical thinking skills and can express myself clearly and precisely, especially due to my work as a Business Analyst. My personal strengths are high self-discipline and communication. I am a team player and proactive, so I do not put things off, but address problems as soon as they arise.

Skills

Industries:

Automotive
Health And Accident Insurance
Online Games And Lotteries
Market Research/Marketing
Oil And Energy Industry
Cashless And Cash-Based Payment Transactions
Credit/Debit Cards
Telecommunications
Massively Parallel Processing On Mainframes
University (Databases And Information Systems)

Qualifications/Expertise:

Business Analysis/Requirements Engineering (Uml V2.4)
Project Management And Leadership
Application Development And Structured Programming
Data Modeling
(Object-Oriented) System Analysis And Design
(Database) Design
Preparation Of High-Level Concepts And (Detailed) Requirements Specifications
Release, Problem And Change Management
Ssh-Ftp (Sftp) V2.0
Iso Standard 8583 In Versions 1, 2 And 3, 7811/2, 7812 And 7813
All Types Of Testing (E.G. White-Box/Black-Box Testing, Developer Testing, Regression Testing, Dynamic Testing, Interface Testing)

Social Skills/Soft Skills:

Team Player
Assertiveness
High Self-Discipline
Confident, Responsible Approach To Work
Proactive/Curious
Communication Skills
Quick Comprehension
Trustworthy/Loyal
Several Years Of Project Experience In Large Corporations

Programming Languages:

(Visual-)C/C++
(Visual-)Basic
Cobol85/95/2002
Screen Cobol
Java
Tal
Tacl
Pascal
Fortran

Operating Systems:

Nonstop Kernel/Guardian
Windows 1.0 To 11
Linux (Ubuntu, Debian)

Methods/Tools:

Adcubum Syrius
Atlassian Confluence
Atlassian Jira
Cisco Webex
Citrix/Dell Xen-App/Server
Crystal Systems Outside View
Doxygen
Eadocx
Hp Nonstop Pathway
Hp Nonstop Transaction Management Facility (Tmf)
Hp Nonstop Transaction Manager/Mp (Tm/Mp)
Hp Nonstop Sql/Mx
Hp Enable
Hp Enform
Hp Ddl
Hp Enscribe
Hp Guardian Fup
Hp Scup
Hp Nonstop Netbatch
Hp Nonstop Tuxedo
Hp Nonstop Odbc
Ibm Filenet 5.1
Ibm/Rational Doors 9.3
Ibm/Rational Clearcase
Ibm/Rational Clearquest
Ibm/Rational Rose/Uml
Mozilla Bugzilla
Ms Office (Up To Office 365)
Ms Visio Professional
Ms Sharepoint
Ms Teams
Ms Project 2010
Ms Visual Studio With Borland Crosscompiler
Netgear Managed Switches
Open Office/Libre Office
Oracle Sql Developer
Oracle Toad
Putty
Winscp
Filezilla
Qnap Nas
Rsa Soft Token
Sparx Enterprise Architect V9.X, 12.X
Synology Nas
Tosca Testsuite

Languages

German

Native

English

Advanced

French

Elementary

Education

Oct 1987 - Sep 1994

University of Tübingen

Diplomkaufmann · BWL · Tübingen, Germany

Certifications & licenses

Statistics

Experience

Total positions 22

Experience in Information Technology 12.5 y

Avg length 1 y 7 m

Longest experience 9 y 2 m

Global experience

Countries worked in 3 (Austria, Germany, Switzerland)

Primary country Austria

Expertise

Recent roles Business Analysis, Process Optimization, Requirements Engineering, Documentation, Training, Support, Infrastructure Delivery Management, Business Analysis, Requirements Engineering, Testing, Coordination and Control, Requirements Engineering, Testing, Coordination and Control

Main industries Information Technology, Banking and Finance, Insurance

Main business areas Information Technology, Project Management, Product Development

Qualifications

Highest degree Master

Certifications earned 4

Profile

Member since

March 2026

Last update

October 2026

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Frequently asked questions

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Frank is based in Trochtelfingen, Germany and can operate in on-site, hybrid, and remote work models.

Frank speaks the following languages: German (Native), English (Advanced), French (Elementary).

Frank has at least 32 years of experience. During this time, Frank has worked in at least 22 different roles and for 20 different companies. The average length of individual experience is 2 years and 6 months. Note that Frank may not have shared all experience and actually has more experience.

Based on recent experience, Frank would be well-suited for roles such as: Business Analysis, Process Optimization, Requirements Engineering, Documentation, Training, Support, Infrastructure Delivery Management, Business Analysis, Requirements Engineering, Testing, Coordination and Control, Requirements Engineering, Testing, Coordination and Control.

Frank's most recent position is Business Analysis, Process Optimization, Requirements Engineering, Documentation, Training, Support at Private sector, small businesses, partnerships.

In recent years, Frank has worked for Private sector, small businesses, partnerships, Scientific Games International GmbH, EVN AG, and Centris AG.

Frank is most experienced in industries like Banking and Finance, Information Technology, and Insurance. Frank also has some experience in Education, Energy, and Automotive.

Frank is most experienced in business areas like Information Technology, Project Management, and Product Development. Frank also has some experience in Quality Assurance, Operations, and Business Intelligence.

Frank has recently worked in industries like Information Technology, Insurance, and Utilities.

Frank has recently worked in business areas like Information Technology, Product Development, and Project Management.

Frank holds a Master in BWL from University of Tübingen.

Frank has 4 certificates. Among them, these include: CSM: Certified Scrum Master, IPMA, Level C: Certified Project Manager (CPM), and IREB Certified Professional for Requirements Engineering (CPRE).

Frank is immediately available full-time for suitable projects.

Daily rate distribution

0% 25% 50% 75% 100%

<€640 €800-960 €960-1120 €1120+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Average rates for similar positions

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Daily rate avg. 953 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

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600

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Median rate 1000 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 18 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

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