Frank Alexa - Business Analysis, Process Optimization, Requirements Engineering, Documentation, Training, Support

Q: Where is Frank based?

Frank is based in Trochtelfingen, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Frank speak?

Frank speaks the following languages: German (Native), English (Advanced), French (Elementary) .

Q: How many years of experience does Frank have?

Frank has at least 32 years of experience. During this time, Frank has worked in at least 22 different roles and for 20 different companies . The average length of individual experience is 1 year and 5 months . Note that Frank may not have shared all experience and actually has more experience.

Q: What is Frank's latest experience?

Frank's most recent position is Business Analysis, Process Optimization, Requirements Engineering, Documentation, Training, Support at Private sector, small businesses, partnerships .

Q: What companies has Frank worked for in recent years?

In recent years, Frank has worked for Private sector, small businesses, partnerships , Scientific Games International GmbH , EVN AG , and Centris AG .

Q: Which industries is Frank most experienced in?

Frank is most experienced in industries like Banking and Finance , Information Technology , and Insurance . Frank also has some experience in Education , Energy , and Automotive .

Q: Which business areas is Frank most experienced in?

Frank is most experienced in business areas like Information Technology , Project Management , and Product Development . Frank also has some experience in Quality Assurance , Operations , and Business Intelligence .

Q: Which industries has Frank worked in recently?

Frank has recently worked in industries like Information Technology , Insurance , and Utilities .

Q: Which business areas has Frank worked in recently?

Frank has recently worked in business areas like Information Technology , Product Development , and Project Management .

Recommended expert

Trochtelfingen, Germany

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Experience

May 2024 - Present

2 years

Business Analysis, Process Optimization, Requirements Engineering, Documentation, Training, Support

Private sector, small businesses, partnerships

Restructured network architecture/topology and then installed, configured, and tested the network at a small company.
Fixed server (permissions and roles) and connection issues (WAN, (V)LAN, WLAN).
Supported and maintained the infrastructure.
Created documents like manuals, architecture, and design documents.
Revised manuals and technical documents and created VBA macros.
Used AI and basic prompting as well as writing AI queries.
Adjusted workflows to meet legal requirements and improved existing workflows.
Conducted training and workshops for adjustments, updates, and changed workflows.
Modeling basis: BPMN.
System environment: MS Office 2019/365, Win10/11, Teams, Netgear (switch), QNAP, Synology (NAS), Linux (Ubuntu).

Aug 2023 - Feb 2024

7 months

Vienna, Austria

Infrastructure Delivery Management, Business Analysis, Requirements Engineering, Testing, Coordination and Control

Scientific Games International GmbH

Independently implemented and led IT infrastructure projects such as hardware, operating systems, backup/storage, network, cloud, and DevOps.
Managed projects from planning to implementation in an international environment.
Served as communication interface to internal and external IT partners with a hands-on mentality in execution.
Collected and processed processes and requirements together with the business department.
Modeled requirements and designed specific IT solutions considering the overall infrastructure and architecture.
First point of contact for clients and interface between the business department and the implementation team.
Created various documents like high-level design and low-level design documents in consultation with clients.
Prepared test manuals and led test sessions.
Modeling basis: UML, BPMN.
System environment: MS Office 2019/365, Win10/11, Teams, Jira, WebEx, Confluence.

Nov 2022 - Feb 2023

4 months

Maria Enzersdorf, Austria

Requirements Engineering, Testing, Coordination and Control

EVN AG

Analyzed, coordinated, and controlled requirements in output management around "docPIPE" from docuMatrix.
Continuously monitored and received loosely defined IT requirements from business units.
Reviewed requirements such as user stories and system context analysis and clarified open questions.
Identified and involved IT stakeholders like IT management, team leaders, coordinators, and application owners.
Created an implementation concept for complex project requirements in coordination with the IT team.
Ensured timely processing by IT including effort estimation, costs, and delivery dates.
Ensured collaboration and information flow within IT and between the requesting department and IT.
Prepared both development and system documentation in Confluence.
System environment: Windows 10, MS Office 2019/365, Teams, Jira, Confluence, Omnitracker.

Jan 2018 - May 2022

4 years 5 months

Solothurn, Switzerland

Migration, Business Analysis, Requirements Engineering, Subproject Management, Solution Design, Testing, Product Owner

Centris AG

Migration and business analysis for switching all customers from the current output management to the new OMS "Series M/" from kühn&weyh.
Analyzed, modeled, and designed the future OMS system as well as the monitoring process for all documents, services, and customers.
Coordinated and aligned with operational dependencies, suppliers, and internal departments.
Conducted integration, system, and acceptance tests and participated in go-live for various clients.
Co-led the subproject to replace the CBPM workflow and migrate output management to print lines and color processing.
Created process, mapping, and layout specifications and resolved impediments.
Held daily, retro, sprint planning, and show & tell meetings.
Collected and processed scanned documents and emails as a Business Analyst and Product Owner.
Acted as Product Owner to the Java development team and created and maintained requirements specs, operation, and handover manuals.
Created epics and user stories in Jira and conducted sprint planning and tests.
Co-led archive migration subproject including independent migration planning and conceptual design.
Analyzed and modeled business processes in the health and accident insurance sector for finance or private customers.
Supported project management in planning, deadline tracking, and monitoring activities.
System environment: Windows 10, MS Office 2019/365, Teams, SharePoint, Syrius, Jira, Confluence, Omnitracker, SQL Developer, Toad.

Jan 2017 - Sep 2017

9 months

Vienna, Austria

Business Analysis, Requirements Engineering, Solution Design, Architecture, Development

Federal Insurance Institution for Public Employees/BVA

Clarified and detailed requirements with business units and insurance carriers.
Structured the collected requirements and summarized them in written documents.
Developed solution concepts and proposals based on gathered requirements and information.
Presented the solution approach and solution model.
Moderated analysis workshops with the business department.
Took responsibility for work packages and created the detailed analysis including business rules, use cases, screen descriptions, and BOM.
Advised and supported developers and testers on domain implementation questions.
Modeling basis: UML.
Agile concept: custom Scrum.
System environment: Windows 7, MS Office 2010, Sparx Enterprise Architect, Novell Groupwise, Citrix, Atlassian Confluence, Atlassian Jira, Mozilla Bugzilla.

Sep 2016 - Oct 2016

2 months

Garching, Germany

Requirements Engineering

Harman-Becker Automotive

Responsible for gathering, analyzing and managing all ASM-related requirements (technical and safety requirements).
Close collaboration with stakeholders from the internal platform and PD teams to accurately document requirements.
Conducting reviews of complex technical specifications.
Documenting requirements in tools like DOORS or Jira.
Leading the tool software team in implementing the requirements.
Deriving tests and linking them to the respective requirements.
System environment: Windows 7, MS Office 2010, IBM Rational DOORS, Skype, Cisco WebEx, Confluence, Jira.

May 2015 - Jun 2016

1 year 2 months

Solothurn, Switzerland

Business Analysis, Requirements Engineering, Subproject Management, System Analysis, Development, Testing

Centris AG

Analyzing and modeling business processes in the health and accident insurance area for finance or private customers.
Creating tools with Excel-VBA for performance evaluations, incident management and document checking.
Creating specifications, documentation and business and customer requirements using interviews, workshops and observation techniques.
Evaluating requirements and defining and designing business rules and processes.
Implementing system configurations according to customer requirements.
Supporting project management in planning, meeting deadlines and monitoring activities.
Independent migration planning as well as design and execution of tests during data migration.
Agile concept: Kanban.
System environment: Windows 7, MS Excel, Visio, Office 2013, Sharepoint, Syrius, CBPM, SQL-Developer, Toad.

Jul 2013 - Dec 2014

1 year 6 months

Cologne, Germany

Business Analysis, Subproject Management, PMO, Project Management

Ford Werke GmbH

Leading the implementation of the European interface of the international "GPARTS" program.
Communicating with the European recipients of Ford Europe's spare parts price list.
Gathering requirements and creating requirement documents as well as organizing tests.
European point of contact for an American team on data storage and usage.
Making the national/international dealer price list available via CDSWeb for all European dealers.
Conducting two-week sprints with stakeholders in North America and Europe as well as daily standups with the developer team in Chennai.
Communicating with external suppliers in Poland and the UK and implementing the SFTP security standard.
Conducting multiple analysis projects including defining goals, budgeting, milestone planning and coordination.
Agile concept: custom Scrum (FAF/Ford Agile Framework).
System environment: Windows 7, MS Office 2010, Visio, Project, Sharepoint, Cisco WebEx, Clarity.

Aug 2011 - Dec 2012

1 year 5 months

Nuremberg, Germany

Business Analysis, Project Management

Gesellschaft für Konsumforschung (GfK)

Conducting multiple backlog projects in business analysis using Kanban.
Capturing goals, scope and requirements through interviews, workshops, observations and questionnaires.
Creating business analysis documents including class models, business processes and use cases.
Documentation via EADocx as a prerequisite for effort estimation, milestone planning and PMO.
Modeling basis: UML, BPMN.
Agile concept: individual Scrum.
System environment: Windows 7, MS Office 2010, Enterprise Architect v9.x, InStep, Sharepoint, EADocx.

Nov 2010 - Jul 2011

9 months

Trochtelfingen, Germany

Training, Maintenance, Troubleshooting

Private clients, small companies, collaborations

Installing, maintaining and testing systems under Windows XP, Windows 7 and Ubuntu.
Support for very small projects in the private and small business sectors.
System environment: MS Office, Win7/XP, PC, Linux.

Jun 2010 - Oct 2010

5 months

Vienna, Austria

OO design, software development, testing

Six Card Solutions Austria GmbH

Implementation of specifications for processing Visa cards based on Track 2 and EMV data at ATM and foyer ATMs.
Programming and testing in collaboration with external partners.
System environment: Tandem Itanium, Windows NT, C/C++, COBOL, Rational Rose, Rational ClearCase, Rational ClearQuest, Outside View, TACL, MS Office, NonStop SQL.

Jun 2008 - Jan 2010

1 year 8 months

Vienna, Austria

Release management, project management, business analysis, requirements engineering, project coordination

OMV AG

Migration of an existing release management system to a new ITIL-compliant release process.
Creation of requirements documents including as-is vs. to-be comparisons, business rules, and business processes for the release process in the Cards area.
Implementation of MS Excel-based tools to automate change requests.
Gathering requirements and creating business processes for introducing an EMV chip on business cards.
Coordinating steering committee meetings and monitoring project status.
Multi-project management by creating and maintaining a graphical overview of all card projects using the Kanban method.
Analysis, documentation, and graphical presentation of interfaces of national and international systems in the R&M business unit.
Project management for small projects such as managing test terminals and test cards, implementing BIP/WiPark, and expanding the online toll portal.
Documenting individual processes and creating process documentation.
System environment: Windows XP, MS Office, Acrobat Reader, Visual Basic.

Jan 2005 - Dec 2005

1 year

Documentation creation, software maintenance

Calypso GBR

Maintenance, structuring, and documentation of the existing website.
System environment: Windows XP, HTML, MS Office.

Oct 2002 - Mar 2003

6 months

Austria

Project management, requirements engineering, system analysis, system design, software development, testing

Telekom Austria AG

Adapting the EDI payroll and the EDI Fakt data warehouse to the latest Austrian tax regulations.
Project management and coordination with the Federal Computing Center.
System environment: Tandem Integrity S-Series, Windows NT/XP, C, COBOL, TAL, Outside View, OSS/Guardian, Enscribe.

Oct 1998 - Dec 2007

9 years 3 months

Vienna, Austria

Technical project management, business analysis, requirements engineering, system analysis, OO analysis, OO design, software

APSS GmbH / First Data Austria GmbH

Replacement, consolidation, and realignment of heterogeneous systems on an HP Integrity and NonStop Kernel platform.
Analysis, design, and development of multithreading servers for authorization, presentment, and device handlers for various protocols and services.
Identifying foreign ATMs as part of the Erste Bank Group network.
Extension of EMV processing to include Visa and Europay specifications.
Integration and processing of Amex and Diners Club cards in the acquiring system.
Establishment, introduction, and maintenance of an automated software documentation system using Doxygen.
Connecting Austrian banks online for ATMs, POS, foyer terminals, and international transactions, including MasterCard SecureCode.
Analysis, database design, and development of runtime-critical components and batch jobs.
Project management for implementing Europay International (EPI) specifications 98.1 and 98.2.
Analysis of the Y2K issue and implementation of solutions, as well as carrying out the euro introduction in the system.
Providing on-call support (24/7).
System environment: Tandem Integrity S-Series, Tandem Itanium, Windows NT/XP, C/C++, COBOL, TAL, TACL, NetBatch, Rational Rose, Rational ClearCase, Rational ClearQuest, Outside View, NonStop SQL, Enscribe.

Mar 1998 - Jul 1998

5 months

Wolfsgraben, Austria

Support tasks, on-site support

SBB GmbH

Contributing to the development of a TANDEM interpreter designed as a client system in a heterogeneous client/server environment.
System environment: Tandem Himalaya, Outside View, Windows 98, MS Office, C.

Oct 1997 - Mar 1998

6 months

Vienna, Austria

Network and system administration

Twinsoft GmbH

Designing the TWINSOFT network in Vienna, consisting of a Windows NT server, a PC cluster, and interfaces to other systems.
Planning the connection to a TANDEM Himalaya/CLX and the TWINSOFT network in Germany.
System environment: Tandem Himalaya, Windows 98, Cisco routers, NT server, MS Office.

Jan 1996 - Sep 1998

2 years 9 months

Frankfurt, Germany

Software development, testing

Gesellschaft für Zahlungssysteme mbH (GZS)

Implementing the VISA interface and building the test database for the VisaNet test system, including configuration.
Executing, maintaining, and updating tests.
Implementing the BEST interface (Bilateral Exchange Security Treatment) in a team.
Maintaining and updating central libraries and routines like utility libs and interface libs.
Designing, implementing, maintaining, and updating SQL access modules.
System environment: Tandem Himalaya, MS Office, Outside View, C, Cobol, TACL, NonStop SQL, Enscribe.

Oct 1995 - Dec 1995

3 months

Bonn, Germany

Technical Writer

Tandem Computers Telco GmbH

Translating English texts for proposal creation.
Revising, formatting, and producing the final version of the proposal in MS Word.
System environment: MS Office, PCs, Windows NT.

Jul 1995 - Oct 1995

4 months

Zürich, Switzerland

Requirements engineering, software development, testing

Telekurs AG

Developing the user front end for data entry for log file analysis with GRAU robots.
Creating manuals and executing tests.
System environment: Tandem NonStop, Screen Cobol, Cobol, Outside View, TACL, NonStop SQL.

Mar 1995 - Jun 1995

4 months

Dietzenbach, Germany

Network administration

Twinsoft GmbH

Designing, building, coordinating and configuring the TWINSOFT network.
Setting up a network consisting of a TANDEM K202, several Windows NT servers at different sites and a PC cluster.
System environment: Tandem K202, PC cluster, Windows 95, Cisco routers, NT servers.

Apr 1990 - Dec 1994

4 years 9 months

Tübingen, Germany

Requirements engineering, database and system design, application development, testing, database and system administration

University of Tübingen, Faculty of Economics

Requirements analysis, database and application design, and development for a management information system.
Conducting tests as well as database and system administration.
Leading projects and delivering training.
System environment: Novell Netware, Windows 3.01/3.11, MS Office, dBaseIV.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Banking and Finance, Information Technology, Insurance, Education, Automotive, and Professional Services.

Banking and Finance

Information Technology

Insurance

Education

Automotive

Professional Services

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Product Development, Quality Assurance, Operations, and Business Intelligence.

Information Technology

Project Management

Product Development

Quality Assurance

Operations

Business Intelligence

Skills

Industries:

Automotive
Health And Accident Insurance
Online Gaming And Lotteries
Market Research/marketing
Oil & Energy Industry
Cashless And Cash-based Payments
Credit/debit Cards
Telecommunications
Massively Parallel Processing On Mainframes
University (Databases And Information Systems)

Qualifications/expertise:

Business Analysis/requirements Engineering (Uml V2.4)
Project Management And Leadership
Application Development And Structured Programming
Data Modeling
(Object-oriented) Systems Analysis And Design
(Db-)design
Creation Of High-level Concept And (Detailed) Specifications
Release, Problem And Change Management
Ssh-ftp (Sftp) V2.0
Iso Standard 8583 Versions 1, 2 And 3, 7811/2, 7812 And 7813
All Types Of Testing (E.g. White-box/black-box Testing, Developer Testing, Regression Testing, Dynamic Testing, Interface Testing)

Soft Skills:

Team Player
Assertiveness
High Self-discipline
Confident And Responsible Working Style
Proactive/curious
Communication Skills
Fast Comprehension
Trustworthy/loyal
Several Years Of Project Experience In Large Enterprises

Programming Languages:

(Visual-)c/c++
(Visual-)basic
Cobol85/95/2002
Screen Cobol
Java
Tal
Tacl
Pascal
Fortran

Operating Systems:

Nonstop Kernel/guardian
Windows 1.0 To 11
Linux (Ubuntu, Debian)

Methods/tools:

Adcubum Syrius
Atlassian Confluence
Atlassian Jira
Cisco Webex
Citrix/dell Xen-app/server
Crystal Systems Outside View
Doxygen
Eadocx
Hp Nonstop Pathway
Hp Nonstop Transaction Management Facility (Tmf)
Hp Nonstop Transaction Manager/mp (Tm/mp)
Hp Nonstop Sql/mx
Hp Enable
Hp Enform
Hp Ddl
Hp Enscribe
Hp Guardian Fup
Hp Scup
Hp Nonstop Netbatch
Hp Nonstop Tuxedo
Hp Nonstop Odbc
Ibm Filenet 5.1
Ibm/rational Doors 9.3
Ibm/rational Clearcase
Ibm/rational Clearquest
Ibm/rational Rose/uml
Mozilla Bugzilla
Ms Office (Up To Office 365)
Ms Visio Professional
Ms Sharepoint
Ms Teams
Ms Project 2010
Ms Visual Studio With Borland Cross Compiler
Netgear Managed Switches
Openoffice/libreoffice
Oracle Sql Developer
Oracle Toad
Putty
Winscp
Filezilla
Qnap Nas
Rsa Soft Token
Sparx Enterprise Architect V9.x, 12.x
Synology Nas
Tosca Testsuite

Languages

German

Native

English

Advanced

French

Elementary

Education

University of Tübingen

Diploma in Business Administration · Business Administration · Tübingen, Germany

Certifications & licenses

CSM: Certified Scrum Master

IPMA, Level C: Certified Project Manager (CPM)

IREB Certified Professional for Requirements Engineering (CPRE)

ISTQB Certified Tester, Foundation Level

Statistics

Experience

Total positions 22

Experience in Banking and Finance 12.5 y

Avg length 1 y 6 m

Longest experience 9 y 2 m

Global Experience

Countries worked in 3 (Austria, Germany, Switzerland)

Primary country Austria

Expertise

Recent roles Business Analysis, Process Optimization, Requirements Engineering, Documentation, Training, Support, Infrastructure Delivery Management, Business Analysis, Requirements Engineering, Testing, Coordination and Control, Requirements Engineering, Testing, Coordination and Control

Main industries Banking and Finance, Information Technology, Insurance

Main business areas Information Technology, Project Management, Product Development

Qualifications

Highest degree Bachelor

Certifications earned 4

Profile

Created

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Frank based?

Frank is based in Trochtelfingen, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Frank speak?

Frank speaks the following languages: German (Native), English (Advanced), French (Elementary).

How many years of experience does Frank have?

Frank has at least 32 years of experience. During this time, Frank has worked in at least 22 different roles and for 20 different companies. The average length of individual experience is 1 year and 5 months. Note that Frank may not have shared all experience and actually has more experience.

What roles would Frank be best suited for?

Based on recent experience, Frank would be well-suited for roles such as: Business Analysis, Process Optimization, Requirements Engineering, Documentation, Training, Support, Infrastructure Delivery Management, Business Analysis, Requirements Engineering, Testing, Coordination and Control, Requirements Engineering, Testing, Coordination and Control.

What is Frank's latest experience?

Frank's most recent position is Business Analysis, Process Optimization, Requirements Engineering, Documentation, Training, Support at Private sector, small businesses, partnerships.

What companies has Frank worked for in recent years?

In recent years, Frank has worked for Private sector, small businesses, partnerships, Scientific Games International GmbH, EVN AG, and Centris AG.

Which industries is Frank most experienced in?

Frank is most experienced in industries like Banking and Finance, Information Technology, and Insurance. Frank also has some experience in Education, Energy, and Automotive.

Which business areas is Frank most experienced in?

Frank is most experienced in business areas like Information Technology, Project Management, and Product Development. Frank also has some experience in Quality Assurance, Operations, and Business Intelligence.

Which industries has Frank worked in recently?

Frank has recently worked in industries like Information Technology, Insurance, and Utilities.

Which business areas has Frank worked in recently?

Frank has recently worked in business areas like Information Technology, Product Development, and Project Management.

What is Frank's education?

Frank holds a Bachelor in Business Administration from University of Tübingen.

Does Frank have any certificates?

Frank has 4 certificates. Among them, these include: CSM: Certified Scrum Master, IPMA, Level C: Certified Project Manager (CPM), and IREB Certified Professional for Requirements Engineering (CPRE).

What is the availability of Frank?

Frank is immediately available full-time for suitable projects.

What is the rate of Frank?

Frank's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Frank?

To hire Frank, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1200

900

600

300

Market avg: 848-1008 €

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

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