Karlheinz Götz-Senior Test Engineer / Analyst
Check rate
Experience
Consultant / Test Analyst / Supporter
Insurance office, Spaichingen
Project: Process optimization & IT support in an insurance broker office.
Project activities:
- Analysis of processes and definition of requirements
- Consulting on the implementation of a cloud solution (soho)
- Installation and verification of new infrastructure HW
- Cloud installation & configuration
- Definition and creation of use cases
- Execution of user acceptance tests (UAT)
- User training / training
- IT support (cloud, PC, server, printer, network)
Label: insurance, infrastructure, configuration, training, support
Test Analyst & Test Engineer – Sales Software/Product Testing
Swisscom IT SFS (Service Finance Custom Solution AG)
Project: Sales portal – release & product testing in ServiceNOW
Project activities: test analyst & testing
- Review and analysis of the specifications
- Creation and execution of manual test cases
- Analysis of the test results
- Verification of the product functionality in relation to the specification
- Documentation of the test phases and defects
- Creation of defects & defect testing in Jira
- Bug tracking & defect testing
- Creation and evaluation of log files as well as bug reports for the development team
- Support / analysis of functional issues for and with the development team
- Planning and execution of release / implementation testing
- Scrum - Agile testing
- Testing frontend / backend in ServiceNOW
- Use case testing
Label: sales software IT & telecom & finance, Scrum testing, ServiceNOW, test documentation Jira, Confluence, Xray, software analysis, test analysis, product testing, Agile Jira
Test Analyst & Software/Product Testing
Thales AG
Project: ARAMIS – rail software product testing
Project activities: test analyst & product testing
- Creation and maintenance of test specifications based on the (requirements) requirement and interface specification
- Creation and execution of manual product tests
- Creation of test cases according to specification - HW & SW
- Test plan creation and test report
- Documentation of test results
- Comparison & review of the specifications
- Error analysis
- Creation of defects & defect testing in Jira
- Use of agile working methods (Scrum)
- Installation of the software and systems (Linux, Windows)
Label: rail software, monitoring & control software, system analysis, test analysis, product testing, Jira, Confluence, Scrum, Agile Jira
Test Engineer & Test Analyst
Stryker
Project: “Cranial Flex / Cranial Guidance - Navigation” - SW & HW testing
Project activities: testing & test analyst
- Creation & review of test plans according to specification - HW & SW
- Test execution and reporting
- Scrum testing
- Use case testing
- System test, integration test, user acceptance test
- Acceptance test - FDA related
- Preinstallation test lab equipment Cranial Carts (FW, embedded Linux Yocto OS & Ubuntu OS & Cranial Flex / Cranial Q Guidance Software - test software) provided by Jenkins CI Server,
- Test automation with Ranorex (codeless)
- Defect tracking and retesting
- Complaint testing & analysis
- HW support Cranial Flex platform / Q Guidance system (Flex Cart mech. HW, power unit, infra red cam & HD cam, PC unit)
- Linux Yocto (embedded) & Ubuntu operating system administration
Label: medical devices, Agile Jira, testing, test engineering, installation, HW test, OS Linux Yocto & Ubuntu admin, support, Sharepoint, Ranorex, Jenkins CI
Test Manager & Test Analyst
Roche PVT
Project: Product Care – changes, complaints, discontinuation
Project activities: test management & test analyst / testing
- Creation of test cases according to specification - HW & SW
- Test plan creation in Polarion
- Test coordination – resources, test lab / devices
- Test report,
- Comparison of product requirements, SW change verification process,
- Complaint testing & analysis, testing of SW releases / changes
- Creation of defects & defect testing
Label: medical devices, test management, PVT & centrifuges, Polarion
Regression Test Manager & Test Analyst & Defect Management
SBB – Schweizer Bundes Bahn
Project: SVS renewal of sales systems (online & ticket office sales) - renewal of public transport timetable
Project activities: Regression test management & test booking platform CASA (ticket office sales application) as well as webshop
- Creation of test cases according to the specification in Excel and HP-ALM
- System tests / Technical Unit Check Test (TUC)
- Acceptance tests of products via webshop and CASA
- Financial payment test - front- & back-office verification of finance/booking processes with credit card, Datatrans and cash sales
- Test execution and documentation
- Regression: selection of test cases and creation of test set for the respective iteration. Coordination of test automation
- Defect management for SVA project (cross-team)
- Analysis of errors and creation of defects
Label: Rail / public transport, regression test management, financial test (frontend & backend), defect management, HP ALM, Jira, Xray, timetable
Test Analyst & Defect Tracking
Roche Diagnostics International AG
Project: Cobas 6800/8800 (NewGen) – analytics system for blood analysis
Project activities: System integration test & issue tracking
- System integration of the software for the Cobas analytics instrument
- Installation of the gateway server, instrument PC
- Installation of Linux PC
- Test case creation
- Test case and test reviews
- Test execution and documentation
- Creation of defects
- Retest of resolved defects
- Defect tracking
- Analysis & evaluation of issues & defects
Label: Medical device, analytics systems, system integration, defect tracking
Test Analyst System Integration - Prerelease Testing
Roche Diagnostics International AG
Project: XT-Pooler – Hamilton pooler process verification, i.e. sending tube pipetting results for further processing to the server. Analysis processes and results were verified and validated with reference Oracle DB.
Project activities: System integration test
- Setup of the test environment incl. remote access
- Installation and verification of the PC pooler instrument software
- Installation and verification of the Win 2008R2 server as well as the database & archiving
- Installation and verification of the printer (local, cluster, network)
- Test case creation and review
- Test execution
- Creation of defects in HP ALM
- Analysis of the processes (negative / positive samples)
- Regression / retesting
- Defect tracking
- KIL – board (Known Issue List) – classification of existing defects and anomalies
Label: Medical device, integration test, application test, regression, known issue list, HP ALM, Win Server 2008R2
Test Management & Requirement Engineering / Definition
KaVo Dental
Project: CAD/CAM – development of dental software to convert scanned tooth profiles into data for controlling a milling machine (production of crowns, inlays, bridges)
Project activities: test management & requirement definition
- Requirement definition
- Requirement documentation
- Review of hardware and software
- Creation of use cases
- Design of use case processes
- Test plan creation
- Creation of test specifications & test cases
- Setup of test environment (VirtualBox, PC and milling machine)
- Test execution & test reporting
- Analysis & evaluation of issues & defects
Label: Dental device, test manager, requirement, application test, defect tracking
Test Management & Project Management, Engineering & IT Services
Stegmann Innovation GmbH
Project: Project Manager
Project activities: Resource management
- Support in setting up the organization
- Creation of requirement profiles
- Project planning, quote preparation, budget planning,
- Quality assurance
- Organizational planning, deployment management, escalation and project documentation
- Contact person for the customer
Label: Organization planning, coordination, customer interface
Test Management, Reliability & Lifetime Component Test
Harvey Nash / BDT
Project: MultiStak – Data Storage
Project activities: Test management and testing
- Setup of test environment and infrastructure: network, server, PC, rack
- Bringing in changes / changes (FW, SW, HW design-related) and change monitoring
- Installation, setup and configuration of the MultiStak test devices
- Acceptance test before the long-term test (reliability test)
- Maintaining logbooks and tracking sheets for individual devices
- Setup and monitoring of the different long-term tests
- Upgrade and configuration of FW & SW
- Creation of test cases according to the test specification
- Evaluation and tracking of test results
- Recording errors and error analysis
- Reporting and presenting the test status in the daily meeting
Label: IT-Robotic, Reliability, Hardware test, Firmware test, application test
System Test HW & SW (Medical Technology)
TECAN CH
Project: Dako - Liquid & Waste System
Project activities: Test management and testing
- System test of the liquid & waste system, FW and SW application and service SW testing of the Dako instrument
- Creation of test cases according to the test specification
- Testing and reporting of the results
- Reliability, lifetime and regression testing as well as reporting
- Troubleshooting hardware and software issues
- Verification of mechanical issues
- Setup and connection of the HW for SW testing
- Quality assurance and continuous verification of the processes.
Label: Medical Device, application test, hardware test, reliability, regression
Consultant / Test Engineer / IT Supporter
Insurance office, Spaichingen
Project: Reorganization of the infrastructure & business processes
Project activities:
- Validation of the existing infrastructure and processes
- Creation of the infrastructure plan and the related processes
- Installation & configuration of Linux servers (file server Samba)
- Provisioning of the SoHo router & connection of the clients
- Definition and creation of the use cases
- Testing and verification of the new infrastructure / processes
- User training / training
- Decommissioning of the old infrastructure
Label: Insurance, infrastructure, configuration, training
System Test, Liquid Handling & Robotics (Medical Technology)
ELAN IT / Tecan CH
Project activities: Test management
- System test of application and service SW for medical instruments
- Creation of test cases according to the test specification
- Testing and reporting of the results
- Regression testing and reporting
- Error tracking using Microsoft Team Foundation Server (TFS)
- Troubleshooting hardware and software issues
- Testing according to the Scrum process
- Verification of mechanical issues
- Setup and connection of the HW for SW testing
- Responsibility for instrument setup
- Quality assurance and continuous verification of the processes.
Label: Medical Devices, hardware software testing, quality assurance, TFS, Scrum
System Integration – GUI Portal Testing
Syrocon GmbH / Vodafone
Project activities
- Specification of the GUI internet portal
- Definition of the test specifications
- Creation of the test cases and the test plan
- Selection of the test tools SOAP UI & Selenium IDE
- Testing and reporting of the results
- Regression testing and reporting
- Error tracking (defect & fault management)
Label: Mobile provider, integration, web GUI, test specification, regression, Selenium, SOAP UI,
Operations Management - Network Management Center (NMC)
SBB AG
Projects: setup of infrastructure monitoring (IMon) with IBM Tivoli Netcool Suite, expansion and implementation of new platforms and services, analysis, creation and setup of operational processes (ITIL) for quality assurance, connection to the incident/problem & change tool SIP (SBB Infrastructure Portal SIP, formerly DERI TC and EMTC)
Activities:
- Quality assurance of operational processes in service & support
- Operational requirements analysis for IMON (monitoring) and SIP (incident / problem & change management)
- Definition of alarms (e.g. status, priority, description, display), creation of correlation rules as well as definition of relevant reporting parameters
- Definition of alarm handling and operational processes, taking ITIL guidelines into account for incident and problem management in the SIP ticketing tool.
- Analysis and optimization of the change process
Further subprojects / tasks:
- Process creation for the introduction of new services and components (operations handover, monitoring, 1st and 2nd level tasks, incident, problem and escalation process, training)
- Analysis and definition of the operational requirements of the NMC for the inventory tool AMDB.
- Technical responsibility for all NMC tools, including evaluation / concept development and system integration as well as bringing operational NMC requirements into new projects
- Analysis for proactive operational network management – definition of relevant parameters with evaluation process and action catalog.
- Evaluation and setup of a know-how / known error DB
- Operations and requirements analysis for the NMC (operations) during the introduction of a new change management tool (@enterprise).
- Analysis and definition of all operational requirements for the introduction of the trouble ticket tools MAGIC (BMC) and later their replacement by @enterprise (SIP)
- Support in the introduction of service management in the NMC - service monitoring
- Representation of the NMC in all operationally relevant meetings
- NMC documentation management, creation and filing of operational documentation, quick overviews and the quickstart page (NMC homepage) as well as internal training.
- Support in problem management - analysis of incidents (faults) and their verification. Evaluation and implementation of improvement measures
- Error tracking (incident tracking) - review and progress verification as well as incident reporting
Label: railway operations, deputy head of NMC, quality management, support process optimization, incident, problem and escalation process, change management & service management
IT Support Manager - Network Management Center (NMC)
TietoEnator / SBB AG
Project activities:
- Project work: optimization of operational processes
- Documentation management (filing structure, operations manuals, quick overview, quickstart page)
- Evaluation, analysis and requirements engineering for network monitoring / maintenance with Tivoli Netcool (ITSM IBM)
- Incident intake and processing, 1st & 2nd level support
- Troubleshooting as well as configuration & administration of routers & switches (Cisco & Nortel), VoIP (business telephony), BTA (business telephony systems), operational radio, track interlocking systems, SDH & PDH network, Difonet (UMUX), Datacom / Datarail network.
- Organization of on-site support for incident resolution
- Error tracking (incident tracking) - review & progress verification
- Network monitoring with HP Open View, Passport MDM,
Label: railway operations, operational process verification, support, application documentation, incident tracking
Captive Office Support in the Lab / Test Network
TietoEnator / Nortel
Project activities:
- Test management - provision of HW & SW infrastructure
- Ensuring the test setup, i.e. release and versioning for HW, SW and firmware.
- CO setup and data fill, e.g. UMTS / GPRS lab & network setup,
- Linux & MS server installation, configuration & administration,
- Router (ASN, Passport, Juniper) configuration & administration, including IP and X.25 network configurations,
- Configuration of a VoIP server (Cs2k - Callserver 2k)
- Troubleshooting and maintenance of lab equipment such as Passport 8600
Label: vendor support, lab manager, service & support, configuration management, defect / fault management
Pre-Sales for Nortel Networks, TietoEnator Munich
TietoEnator (formerly S.E.S.A. AG)
Pre-sales activities:
- Creating requirements specifications in coordination with the customer
- Analysis and development of solutions, including technical solution proposals for integration & acceptance tests and services (RFQ)
- Project planning, quote preparation, budget planning, e.g. calculation & preparation of the support plan
- Quality assurance
- Organizational planning, deployment management, escalation and project documentation
- Preparation and delivery of presentations
- Point of contact for the customer
Label: provider, technical sales, quotes, requirements specification
Migration of WIN2k servers to SUSE Linux incl. SAMBA file server
University of Applied Sciences Frankfurt am Main
Project activities in the following areas:
- Analysis and concept development
- Creation of the requirements specification
- Planning and organization of the migration
- Setup of the hardware
- Installation of SUSE Linux and Samba (file server)
- System test / use cases
- Commissioning and user training
- Uninstallation and removal of the old hardware.
Focus areas:
- Installation / uninstallation
- Provisioning / configuration
- Training / user training
- System documentation
Label: science university, project management, MS Server 2000, SUSE Linux, Samba
Project Management UMTS – In Country Support Vienna for T-Mobile Austria
S.E.S.A. AG / Nortel Networks GmbH
Project: In Country Support Nortel Networks for T-Mobile Austria, UMTS Packet Core
Project Management: Customer Relation Manager
- Responsibility for and coordination of on-site UMTS support and change activities, plus quality assurance
- Customer interface as Nortel's contact person in Austria for customer requests of any kind
- Customer meetings to clarify open faults / issues
- Fault Report Management
- Internal Nortel fault tracking with Clarify ticket DB as well as issue resolution management
- Escalation of critical and important topics
- Monitoring and control of OEM partners (SUN, HP, KAPSCH)
- Organization and planning of changes, plus participation in the implementation of patch and SW updates during the maintenance window
- Planning and control of spare parts provision / replacement
- Technical support in emergency situations on site
Label: Manufacturer Support Coordinator Mobile, UMTS, Fault Management, SW Delivery, Change Management
Test Management UMTS System Integration – TRM, Test and Release Management
S.E.S.A. AG / Siemens AG
Project Management:
- Test management: Fault Reports Management and error tracking
- FEKAT / CMSuite administration (fault DB & change DB)
- FCB - Fault Control Board, organization and moderation of meetings with Development and System Integration Test teams
- FRAT (Fault Report Administration Tool) - administration of the tracking database for error tracking and monitoring
- Test and Release Management reporting – test tool administration and evaluation of test results
- Document management - administration / support / archiving, documentation of the test phases & releases
- Software management (SW build and delivery)
- Change request organization
- Participation in CAB meetings
Projects:
- Test Management System Integration UMTS
- UTRAN - Mobile Radio
Label: Mobile Technology, Test Management Mobile, UMTS, UTRAN, Fault Management, Test Reporting, FEKAT, CMSuite (Fault & Change Management DB), FRAT
CATV / Cable TV – Project / Test Management Integration
S.E.S.A. AG / Nortel Networks Germany
Project Management: Installation & Support
- Creation of project plans for installations for test activities
- Control of project progress, scheduling
- Effort estimation for support (O&M)
- Control and recording of integration tests and results
- Reporting and controlling
- Presentation and discussion of the results with the customer
- Escalation of business critical faults / fault tracking as well as initiation of patches / fixes (to resolve the faults)
- Organization of customer service requests
- Preparation of retests (resources, approvals; patches)
Projects:
- Ish CATV K-NRW
- CATV K-BW
Label: Project / Test Management, CATV, MS Project, MS PowerPoint, Clarify
NPI – Project Manager
S.E.S.A. AG / Nortel Networks Germany
NPI (New Product Introduction) service for Cuda 12k (ADC), project management in the following areas.
- Organization of project meetings with manufacturer ADC and Nortel
- Moderation and organization of the meetings (in English)
- Supply management
Focus areas:
- Meeting deadlines
- Installation / Support
- Engineering documents & product documentation
- Provisioning / configuration
- Service organization for spare parts provision / exchange process
- Training / education
Label: Manufacturer Support, Project Management, MS Project, Clarify DB
Solution Marketing Network Management
S.E.S.A. AG / Nortel Networks Germany
Planning and design of complex network management solutions for IP, ATM, Frame Relay
- Design of customer-specific network management solutions based on Nortel and third-party products
- Capture and analysis of solution requirements
- Creation and development of requirement specifications & product specifications
- Analysis of integration options for third-party products
Projects:
- Callahan: Design of a fault management solution with Micromuse (network management tool)
- XDSL: Design of a DSL access provisioning solution over an IP/ATM network
- Access 7: Analysis of network management requirements, capture and analysis of solution requirements
Label: Network Management, Fault Management, DSL
Windows NT / Win2k Network Administration
Princeton Financial Systems (formerly Aquin AG)
- Installation of NT4.0 and Win2000 networks (PC; laptop; printer)
- Windows NT4.0 servers, PDC; BDC
- User configuration incl. printer support
- Backup
Label: Banking infrastructure - Windows NT network technology
LAN/WAN Network Administration
Frankfurter Allgemeine Zeitung
- Configuration, installation and troubleshooting of Nortel Networks components: routers, switches, HUB 5000 systems, Cisco: 700 router and Catalyst switch
- Troubleshooting in the TCP/IP network.
- Planning and network redesign (IP) with redundancy and failover aspects.
- Configuration, optimization, and reconfiguration of the existing network (IP)
- ATM configuration of Centillion equipment
- Finding solutions and configuring a V-LAN network structure.
- Network monitoring with HP OpenView, Nortel Network Optivity on SUN E250 with Solaris.
- Planning and building a corporate network
- Installation / testing of configurations and components
Label: LAN; WAN; V-LAN; ATM; Network Management; Routing; Switching
IT Network Administration & Printer / PC Support
Frankfurter Allgemeine Zeitung
- Installation and support of the LAN
- Patching in the network centers
- Integration of workstations, printers and peripherals
- Software installation (Win NT; MS Office, etc.)
- Configuration and peripheral tests
- In-house support
Label: Network technology; TCP/IP; Frame Relay; ATM
Industry Experience
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Experienced in Healthcare, Telecommunication, Transportation, Information Technology, Media and Entertainment, and Insurance.
Business Area Experience
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Experienced in Information Technology, Quality Assurance, Project Management, Customer Service, Operations, and Product Development.
Summary
Medical technology, IT & telecommunications, engineering
Skills
Test Engineer / Analyst (Medical, Mech. Hw, Fw & Sw)
Test Management (Product Care, System Integration)
Regression Management
Finance Testing - Finance / Backend Processes Credit Card, Datatrans & Cash
Partial / Project Management
Operations Manager, Operations Management
Defect, Incident, Problem, Change Management
Service Management
Servicenow
Network Management
Support (Customer Support It Infrastructure)
Scrum Testing
1^{St} & 2^{Nd} Level Support / It Support
Network Technologies: Umts, Lan, Wan, V-Lan, Vpn, Dsl, W-Lan, Routing, Switching, Voip, Ipsec, Ssl, Gsm, Snmp, Osi, Pppoe, Xdsl
Protocols: Tcp/Ip, Ospf, Bgp, Mpls, Rip
It Administrator / It Support
It Banking Infrastructure
Linux Ubuntu Lts 16 & Lts 18
Linux Yocto (Rtc, Embedded Customer-Specific Os)
Linux Red Hat 8.4
Win 11, Win10, Win 8, Win 7, Win Xp, Vista, Win Nt 4.0, Win2000 (Administration)
Windows Server 2000, 2003, 2008r2
Unix (Solaris; Hp-Ux)
Linux Suse, Fedora And Samba File Server
Medical Devices (Or Device, Analytic / Robotic)
Storage Devices
Intel Pc / Laptop Hp And Dell As Well As Apple Mac
Printer / Printers
Cisco Series 700/800/2900/3400/6000
Cisco 2500 Terminal Server
Nortel Routers: Bcn, Bln, Asn, Bsn, Ggsn
Nortel Passport 6k, 8k,7k/15k (Atm, Fr, Sgsn)
Nortel Switches (Ip) 350 / 450 Hd
Nortel Centillion (Atm Switch)
Sql Basics
Oracle Basic Knowledge
Ms Access
Servicenow – User
Agile Jira & Jira – Defect Management / Feature Board / Test Board / Scrum Board
Jira Xray & Confluence
Ranorex
Door - Basics
Sharepoint
Polarion (Test & Defect Management)
Enaio (Dms)
Hp Qc
Hp Alm (Test & Defect Management)
Hp Uft (Basics)
Sap – User
Oracle Virtualbox
Ms Team Foundation Server (Tfs)
Subversion / Svn
Vmware
Soap Ui
Selenium Ide
Tivoli Netcool Suite (Impact, Omnibus)
@Enterprise (Change Tool, Asset Management Database Amdb, Inventory Db, Sip Ticket / Incident Tool)
Business Object Xi
Magic (Bmc – Change & Ticket Tool)
Remedy (Ticket Tool)
Clarify (Ticket Tool)
Sdh Alcatel Nm & Rm
Unem Element Manager
Hp Openview
Nortel Optivity
Firewall (Checkpoint - User)
Nagios (Network Monitoring)
Mrtg
Microsoft Office (Visio, Project, …)
Front Page
Frame Maker
Sniffer Pro (Analysis Tool)
Vba
Java Basics
C# Basics
Python Basics
Languages
Education
Frankfurt University of Applied Sciences
Dipl. Eng. (FH) · General Precision Engineering · 2.4
State Technical School for Precision Engineering VS-Schwenningen
Precision mechanic journeyman examination · Precision mechanics · Villingen-Schwenningen, Germany · 1.8
Technical training as a precision mechanic - recognition of performance with an award
Vocational College Singen / Hohentwiel
University of Applied Sciences entrance qualification · commercial · Villingen-Schwenningen, Germany · 3
Part-time training to obtain the university of applied sciences entrance qualification in order to be allowed to study
Certifications & licenses
Accelar router training
Bay Network
Trainer qualification
ITIL v3 Foundation
Microsoft Certified Professional (MCP)
Novel 4.11, network administrator basic course
PRINCE2 Foundation
REFA basic certificate
Safety engineer
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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