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Silvia Biedermann-Business Consultant - Product Management Banking

Silvia Biedermann - Business Consultant - Product Management Banking - profile avatar
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Oberreute, Germany

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Oct 2022 - May 2024

Business Consultant - Product Management Banking

Aareal Bank AG

Expertise details
Position Summary
Business Consultant - Product Management Banking at Aareal Bank AG
Industries
Banking and Finance
Business Areas
Product Development
Quality Assurance
  • Focus on optimizing and enhancing the in-house EBICS application
  • Functional and technical consulting for Aareal First Financial Solutions AG on products and applications of the EBICS standard in the operations and development departments, including project-related communication with external development partners and the product vendor to implement appropriate technical optimizations
  • Acting as the functional coordinator, advising on content-related regulatory requirements as well as technical prerequisites and bringing them together at the functional level
  • Consulting on the use of EBICS formats
  • Reviewing the current EBICS standard for optimization and development potential
  • Analyzing the current state to identify development potential and deriving corresponding recommendations for action while considering regulatory requirements
  • Conducting EBICS tests during the project lifecycle
  • Responsible at the functional level for requirements management, capturing and documenting requirements for such tests in this context
  • Designing a functional and long-term test management process
  • Executing and evaluating the tests
  • Advising on sustainable quality assurance and audits
  • Project language: German and English
  • Tools/Methods: MS Project, MS Office, MS Visio, TestRail, Confluence, Jira, Business Logics Bankkrecher, Business Logics Test Data Generator, Business Logics Banking Tool, Business Logics Test System, DBeaver, Squirrel, Unix Virtual Machines, WinSCP, Kitty, PuTTY, various Aareal Bank products, Online Banking Portal, Aareal Sign, core banking system, SAP Blue Eagle, SAP RE-FX, Aareon Wodis Sigma, Haufe Real Estate Wowinex, GAP Group Immotion, UTS Karthago, SAP IS-U/Waste, SIV kVASy, various EBICS clients
Jul 2020 - Present

Requirement Manager

Rheinmetall Defence Electronics GmbH

Expertise details
Position Summary
Requirement Manager at Rheinmetall Defence Electronics GmbH
Industries
Aerospace and Defense
Business Areas
Product Development
  • International team Network Combat Systems – Land Systems
  • Future Soldier (IdZ), IdZ Division 25, battery charging and management systems, automated test systems (for battle management systems), NNbS, D-LBO, TaWan
  • Planning the approach to creating and maintaining the system architecture in IBM Rational DOORS on Windows 10
  • Creating and maintaining system models
  • Capturing customer requirements in use cases and user stories
  • Capturing logical sequences and interactions between system functions or logical elements
  • Describing the system architecture through different architectural views
  • Defining internal and external interface requirements between system elements
  • Make-or-buy analysis and decision making
  • Maintaining the DOORS requirements database and system models in common design tools like EA/Rhapsody
  • Establishing a new requirements engineering process
  • Preparing a structure and requirements analysis of all technical, organizational and decision-making measures for specifying electronic systems across multiple projects, aiming to create a Requirements Management Handbook and Requirements Management Plan
  • Gathering, processing and tracking requirements and creating a requirements baseline that serves as the foundation for defining the needed work products
  • Transforming defined customer requirements into system-level target requirements that form the basis for system design
  • Joint review of system requirements
  • System architecture design, software requirements analysis
  • Planning, launching and managing the reuse program
  • Responsible for change management
  • Setting up the test environment with DOORS Next Generation and Rhapsody
  • Project language: German and English
  • Tools/Methods: MS Project, MS Office, MS Visio, IBM Rational DOORS 9.6, DOORS Next Gen, Enterprise Architect, Rhapsody, Sophisten, IREB, V-Model XT, SCRUM (Software Engineering), ITIL (Patch Management)
Aug 2019 - Jun 2020
Hamburg, Germany

Project Manager - Transnational Team

Barclays Bank Ireland PLC Hamburg Branch (Barclaycard)

Expertise details
Position Summary
Project Manager - Transnational Team at Barclays Bank Ireland PLC Hamburg Branch (Barclaycard)
Industries
Banking and Finance
Business Areas
Information Technology
Project Management
  • Connecting and integrating a world-renowned ePOS partner (Amazon) into the existing banking infrastructure
  • Integrating the ePOS partner as a new channel including API interfaces
  • Responsible for real-time customer onboarding including KYC (Know Your Customer), WebID automation and real-time account boarding as well as integration for finance and control
  • Integrating the channel into the customer and agent frontend
  • Integrating all relevant processes/data flows into existing backend systems
  • Software/hardware adjustments to all systems affected by the change
  • Integrating the processes adapted for the new channel for finance, collections, fraud, sanctions, IT risk, operations, credit risk review and validation of functional and non-functional requirements
  • Reviewing the IT architecture
  • Creating use case diagrams, sequence diagrams, activity diagrams and class diagrams
  • Reviewing software specifications, implementation and integration in compliance with valid Barclays design and process standards, as well as adhering to Barclays governance up to go-live
  • Managing SIT and UAT testing
  • Release management
  • Responsible for resolving problem reports (bug fixes)
  • Project planning, KPIs, risk management, reporting
  • Responsible for successful agile development using SCRUM process
  • Responsible for change and configuration management
  • Project documentation, budget planning
  • Stakeholder management
  • Key risk management
  • Change management
  • Project languages: German, English
  • Tools/Methods: MS Office suite including Visio and MS Project; Agile Central, Navigator, Scrum, Lean Control Tool, Confluence, Jira, Prince2, API, REST, SOAP, Java, XML, cloud services, KYC, online banking app, digital payments, customer journey, BPM
Sep 2018 - Jul 2019
Hamburg, Germany

Project Lead - Software Development and Implementation

Barclays Bank Ireland PLC Hamburg Branch (Barclaycard)

Expertise details
Position Summary
Project Lead - Software Development and Implementation at Barclays Bank Ireland PLC Hamburg Branch (Barclaycard)
Industries
Banking and Finance
Business Areas
Information Technology
Project Management
  • Replacement of a payment system (transnational teams – Germany, UK, India)
  • Tender phase: preparing necessary documentation for the request for a new payment system (SEPA, SWIFT, TARGET2, PSD2, instant payments, ISO20022, XML PACS formats, CAMT formats, EBICS reconciliation, reports, connection to the Bundesbank, EBA)
  • Creating the long list and short list for vendor selection
  • Supporting vendor selection and vendor pitches
  • Evaluating RFP responses and creating various evaluation matrices for supplier selection
  • Supplier management and supplier selection
  • Implementation phase: reviewing and validating functional and non-functional requirements
  • Reviewing the IT architecture
  • Creating use case diagrams, sequence diagrams, activity diagrams and class diagrams
  • Responsible for software specifications, implementation and integration in compliance with valid Barclays design and process standards and adhering to Barclays governance up to go-live
  • Project planning, KPIs, risk management, reporting
  • Responsible for successful agile development using SCRUM process
  • Responsible for change and configuration management
  • Project documentation, budget planning
  • Stakeholder management
  • Key risk management
  • Project languages: German, English
  • Tools/Methods: MS Office suite including Visio and MS Project; Agile Central, Navigator, Scrum, Lean Control Tool, Confluence, Jira, Prince2; Vision+; CBPay; Oracle Financials; various banking frontend and backend systems, mainframe, Cobol; Java; SEPA, SWIFT, TARGET2, PSD2, instant payments, ISO20022
Mar 2016 - Sep 2018

Project Manager – Software Transition and Enhancement of A400M Load Master Controls Embedded Software

Airbus Defence and Space GmbH

Expertise details
Position Summary
Project Manager – Software Transition and Enhancement of A400M Load Master Controls Embedded Software at Airbus Defence and Space GmbH
Industries
Aerospace and Defense
Business Areas
Product Development
Project Management
Quality Assurance
  • Team size: 60 staff plus subcontractors
  • Managing the software stream project (development according to DO-178B)
  • Transitioning the developed software from civilian aviation to military aviation
  • Transitioning software, test and development know-how and the development team
  • Transitioning the development and test environments (across locations)
  • Defining work packages
  • Leading subcontractors (Germany, Spain, India)
  • Responsible for software specifications, implementation and integration in compliance with applicable design and process standards for safety-critical software
  • Responsible for verification and validation of software requirements
  • Responsible for EASA software certification according to DO-178B
  • Responsible for resolving problem reports (bug fixes)
  • Project planning, KPIs, risk management, reporting
  • Responsible for successful hybrid-agile development using SCRUM process
  • Responsible for change and configuration management
  • Project documentation, budget planning
  • Project languages: German, English
  • Tools/Methods: MS Office suite including Visio and MS Project; SAP ERP; SAP SRM; DOORS 9.0; ClearCase; ClearQuest; Reqtify; V-Model; DO-178B process; DAL B, DAL D, SCRUM, Artisan, Jira, Confluence
Jun 2015 - Feb 2016
Bremen, Germany

Multi-project management for development of A400M LMC (Loadmaster Controls) application software including software transfer

ADS Airborne Solutions GmbH

Expertise details
Position Summary
Multi-project management for development of A400M LMC (Loadmaster Controls) application software including software transfer at ADS Airborne Solutions GmbH
Industries
Aerospace and Defense
Business Areas
Product Development
Project Management
Quality Assurance
  • Leading a project in software transfer and transition from a civilian aviation division to a military aviation division, including personnel transfer, know-how transfer, infrastructure transfer (hardware), and transfer/transformation of the development environment
  • Leading a project for safety-critical (DAL B) embedded software for complex hardware in an aviation application
  • Responsible for the complete development and test environment
  • Managing subcontractors (Germany and India)
  • Software reviews (SDR, FDR, FFR, CRC)
  • Responsible for the Change Control Board
  • Non-conformity management
  • Software integration and software engineering
  • Documenting software architecture and software design
  • Ensuring compliance with valid design and process standards for safety-critical software (DO-178B)
  • Requirements engineering and re-engineering; sample inspections (from specification to code); tracings
  • Project planning and monitoring regarding costs, schedule and progress tracking, material resources and personnel capacity for both projects
  • Representing the projects internally and externally
  • Risk management, defining and monitoring the implementation of measures
  • Contributing to project documentation
  • Reviewing certification documents, design documents, specifications; impact analyses; test cases; test procedures
  • Professionally preparing and presenting project status and progress; developing internal and external reports, reviews, meetings
  • Supervising the system test team
  • Project languages: German, English
  • Tools/methods: MS Office suite including Visio and MS Project; SAP ERP; SAP SRM; DOORS 9.0; ClearCase; ClearQuest; Reqtify; V-Model; DO-178B process; DAL B, DAL D, SCRUM
Apr 2014 - May 2015
Bremen, Germany

Project lead for software applications A400M LMC (Load Master Control)

Cassidian Airborne Solutions GmbH

Expertise details
Position Summary
Project lead for software applications A400M LMC (Load Master Control) at Cassidian Airborne Solutions GmbH
Industries
Aerospace and Defense
Business Areas
Information Technology
Product Development
Project Management
  • Leading and managing a team for a project in embedded software for complex hardware in an aviation application
  • Managing two subcontractors (Germany and India)
  • Software reviews (software requirement reviews, software design reviews, first flight reviews) up to the certification review (CRC)
  • Reviewing software architecture, interface definition and partly reviewing C source code
  • Interdisciplinary collaboration with specialist departments and external project stakeholders
  • Responsible for change management
  • Performing software integration, supporting HW-SW integration
  • Supporting documentation of software architecture and software design
  • Ensuring compliance with valid design and process standards for safety-critical software (DO-178B)
  • Software engineering
  • Requirements engineering and re-engineering; sample inspections (from specification to code); tracings
  • Project planning and monitoring regarding costs, schedule and progress tracking, material resources and personnel capacity
  • Representing the project internally and externally
  • Risk management, defining and monitoring the implementation of measures
  • Contributing to project documentation
  • Reviewing certification documents, design documents, specifications; impact analyses; test cases; test procedures
  • Professionally preparing and presenting project status and progress; developing internal and external reports, reviews, meetings
  • Supervising the system test team
  • Project languages: German, English
  • Tools/methods: MS Office suite including Visio and MS Project; SAP ERP; SAP SRM; DOORS 9.0; ClearCase; ClearQuest; Reqtify; V-Model; DO-178B; SCRUM
Apr 2010 - Apr 2014
Hamburg, Germany

Project lead for work package: Technical Change Management

Airbus Operations GmbH

Expertise details
Position Summary
Project lead for work package: Technical Change Management at Airbus Operations GmbH
Industries
Aerospace and Defense
Business Areas
Product Development
Project Management
Quality Assurance
  • Cabin area (A350 program)
  • Main areas: inflight entertainment, wireless systems, cabin intercommunication data system, galley power, passenger seats, cabin attendant seats, monuments (galleys, lavatories, crew rest compartments, etc.)
  • Budget responsibility €2.8 million/year
  • Project management, project controlling, commissioning, billing
  • Responsible for leading the technical change management work package for A350 cabin
  • Developing and implementing the full change process within a new aircraft program
  • Implementing quality management
  • Creating a knowledge database in I-Share for configuration and change managers
  • Project planning, KPI and milestone definition, reporting
  • Lean management
  • Creating change notes, base definitions, standard definitions for the cabin
  • Executing changes (request for change/critical review) for the cabin
  • Monitoring implementation and execution of modifications on the aircraft
  • Initiating, executing and monitoring changes (request for change/critical review) as part of a project
  • Ensuring implementation and certifiability (EASA requirements) of changes according to A350 program decisions
  • Representing the cabin/cargo & customisation area on change committees (CCC (Change Control Committee), CCB (Change Control Board))
  • Ensuring the entire change workflow
  • Maintaining workflow tools (MODA, MPM, ICC CADB, ACC, CoDaC)
  • Tracking and displaying availability of relevant modifications
  • Identifying and resolving workflow issues
  • Engineering and re-engineering aircraft configuration management rules and procedures
  • Knowledge and conflict management
  • Creating technical documentation for cost estimation to prepare customer offers (SCN)
  • Preparing required modification (technical) documents for certification by EASA
  • Monitoring suppliers (risk-share partners)
  • Project languages: English, French and German
  • Tools: MS Project, MS Office, Interleaf, SAP PM, SAP FI/CO (costs for equipment, installation, provisions and options), SAP SRM, Visio, Paintshop Pro, Catia IV (CAD), IRIS, Windchill (SyCM = system configuration management), Adobe Photoshop, Adobe Streamline, various Airbus tools (ICC, MODA, TESY, GESY, TAKSY)
Jul 2004 - Mar 2010
Hamburg, Germany

Change management in the customization area

Airbus Operations GmbH

Expertise details
Position Summary
Change management in the customization area at Airbus Operations GmbH
Industries
Aerospace and Defense
Business Areas
Project Management
Quality Assurance
  • Electrical cabin systems area (A380 program)
  • Deputy team leader (12 employees)
  • Executing changes (request for change/critical review)
  • Creating and implementing modifications
  • Initiating, executing and monitoring changes (request for change/critical review) as projects
  • Ensuring implementation and certifiability of changes according to A380 program decisions
  • Setting up the CMDB tool (Integrated Change Control - Certification and Attestation Database and Configuration Database), including creating requirement and process documentation
  • Defining software interfaces between relevant Airbus tools and the CMDB
  • Creating test cases for the CMDB
  • Selecting and supporting key users for the CMDB
  • Creating CMDB reporting with Crystal Reports
  • Leading user acceptance tests for the CMDB (Toulouse)
  • Leading the document migration from Airbus legacy systems to the new CMDB tool
  • Rolling out the CMDB
  • Representing the cabin/cargo & customisation area on change committees (CCC (Change Control Committee), CCB (Change Control Board))
  • Ensuring the workflow
  • Maintaining workflow tools (MPM, ICC, ACC, CoDaC)
  • Launching and controlling delta -2/-1 activities according to modification opening target dates
  • Tracking and presenting MP status and modification availability
  • Identifying and resolving workflow issues
  • Engineering and re-engineering aircraft configuration management rules and procedures
  • Knowledge and conflict management
  • Creating an Airbus wiki for the change management area
  • Creating technical documentation in the cabin electrical area for cost estimation to prepare customer offers (SCN)
  • Preparing technical documentation for implementing modifications (MP, TRS, TD, MAS) up to MOD completion
  • A380 change process engineering and re-engineering
  • Project languages: English, French and German
  • Tools: MS Project, MS Office, SAP, MS Visio, Paintshop Pro, Catia IV (CAD), IRIS, Windchill (SyCM = system configuration management), Adobe Photoshop, Adobe Streamline, UML, various Airbus tools (ICC CMDB (Integrated Change Control), ACC2, MODA, TESY, GESY, TAKSY)
Oct 2002 - Jun 2004
Hamburg, Germany

Consulting and technical documentation in customization

Airbus Operations GmbH

Expertise details
Position Summary
Consulting and technical documentation in customization at Airbus Operations GmbH
Industries
Aerospace and Defense
Business Areas
Product Development
Project Management
  • Electrical cabin systems area (A380 program)
  • Configuration and customization management
  • Clarifying customer requests (airlines) and related issues with configuration and customization management
  • Creating and maintaining project plans
  • Recording and maintaining all customer options (including development requirements, lead times, equipment and system provisions)
  • Creating and analyzing documentation: SIRD (System Installation Requirements Dossiers), EIRD (Equipment Installation Requirements Dossiers), MOD (Modification Documents), TRS (Technical Repercussion Sheets) regarding information and technical impacts on requested options
  • Clarifying the impacts on involved departments (system definition, equipment weights, and development costs)
  • Technical documentation of options, including creating technical drawings
  • Clarifying impacts with other aircraft component management teams in collaboration with the relevant organizational units
  • Creating/combining/consolidating incoming TRS/SIRD/EIRD/MOD from aircraft component management teams
  • Recording and processing change notes (standard changes) for individual test and customer aircraft
  • Creating modification documents for individual aircraft fleets
  • Creating technical documentation for standard basic equipment of the Airbus A380 (all fleets)
  • Creating technical documentation for Airbus A380 aircraft options (all fleets)
  • Project languages: English, French and German
  • Tools: MS Project, MS Office, Interleaf, Visio, Paintshop Pro, Catia IV (CAD), IRIS, Windchill (SyCM = system configuration management), Adobe Photoshop, Adobe Streamline, various Airbus tools (ACC2, MODA, TESY, GESY, TAKSY)
May 2002 - Sep 2002
Vienna, Austria

Business Process Implementation, Engineering and Re-engineering in the UMTS area

Hutchison Austria GmbH

Expertise details
Position Summary
Business Process Implementation, Engineering and Re-engineering in the UMTS area at Hutchison Austria GmbH
Industries
Telecommunication
Business Areas
Business Intelligence
Information Technology
Project Management
  • Project planning, reporting, controlling, documentation, training
  • Developing standards for process knowledge transfer to business owners and their implementation
  • Gap analysis and interface requirements for local UMTS deployment in Austria, in compliance with the HDP (Hutchison Development Process)
  • Coordinating all activities related to implementation
  • Project controlling and reporting
  • Creating interview questionnaires and customer journeys
  • Implementing change management processes
  • Implementing release management processes
  • Supporting the 5 business analyst teams in billing, CRM, marketing and sales, campaign management, corporate finance, and content management
  • Identifying local processes with business owners; analyzing international business processes, multichannel CRM, OLAP, analytical CRM, and data mining
  • Developing and improving the business organization based on process analysis results
  • Developing training materials
  • Creating presentations for the business implementation teams
  • Creating reconciliations (queries in MS Access and Excel) for the main processes (from Control, Starteam, and Caliber)
  • Project language: English and German
  • Tools: MS Office, MS Project, Starteam, Control (business processes), Caliber (business components, business use cases, etc.), Describe (creating system use cases), UML
Oct 2001 - Apr 2002
Hamburg, Germany

Project management, project controlling, and contract management

Deutsche BP Aktiengesellschaft

Expertise details
Position Summary
Project management, project controlling, and contract management at Deutsche BP Aktiengesellschaft
Industries
Banking and Finance
Business Areas
Finance
Information Technology
Project Management
  • Project controlling in trade loans business / 120 employees
  • Gap analysis and interface requirements for trade loans (car barter, refinancing, equipment loans, installment cash loans, periodic payments, rebates in advance, etc.)
  • Creating contract management workflows and transaction handling requirements
  • Contract contents and description, contract calculation, contract pricing and amortisation, invoicing financial reporting
  • Coaching users in the contract management application (23 employees)
  • Technical documentation of the CMA (Contract Management Application)
  • Creating training materials for CMA and ERP
  • Interface documentation for Oracle Financials and ISPS (ERP system)
  • Implementing the CMA satellite (contract management)
  • Migrating from JDE to CMA, creating test cases, rolling out contract management tools
  • User acceptance testing
  • Connecting and integrating CMA with SAP FI/CO, including documentation
  • Creating various databases in Access, setting up reconciliation queries in Oracle Financials and JDE
  • Improving and implementing trade loans business processes
  • Business process analysis in trade loans business and contract management
  • Creating various Excel sheets for controlling
  • Project language: English and German
  • Tools: ERP system, UML, CMA system, Oracle Financials (AR, AP, GL), MS Office, MS Project, JD Edwards; SAP FI, SAP CO; Progress; ISP-A; ISP-S; IMI; CRM (Siebel)
Apr 2001 - Oct 2001
Frankfurt, Germany

Program Office IT Stabilization: project management, project planning, coaching, and controlling

Commerzbank AG

Expertise details
Position Summary
Program Office IT Stabilization: project management, project planning, coaching, and controlling at Commerzbank AG
Industries
Banking and Finance
Business Areas
Finance
Information Technology
Project Management
  • Team size: 3 employees in investment banking - IT securities
  • Controlling for about 30 projects (budget, forecasts, analyses, etc.)
  • Project planning for about 30 projects
  • Training internal staff in controlling and project planning
  • Coaching project managers
  • Reporting all projects directly to the Commerzbank executive board and the steering committee
  • Forecasting and creating budgets for all IT stabilization projects across Commerzbank headquarters (Frankfurt, London, New York, Tokyo, Prague) for fiscal year 2002
  • Creating various databases for project controlling in MS Access
  • Creating report templates for project management and implementing their automatic processing in various controlling tools
  • Completing all projects within extremely short timelines
  • Tools: MS Project, MS Excel, MS Access, PDF (Commerzbank's in-house controlling tool), MS Sharpowl, SAP FI/CO, SAP PM, Visio, ARIS, Primavera or SureTrack
  • Project language: English and German
May 2000 - Mar 2001
Frankfurt, Germany

Technical support and technical writer

Deutsche Börse Systems AG

Expertise details
Position Summary
Technical support and technical writer at Deutsche Börse Systems AG
Industries
Banking and Finance
Business Areas
Information Technology
Quality Assurance
  • Providing support for the EUREX trading system releases 4.0 and 4.1 and the Energy Exchange (EEX), including clearing
  • Creating technical documentation for the EUREX and EEX front end/back end for internal and external system documentation
  • Writing user manuals for EUREX and EEX, including the clearing module
  • Developing and maintaining critical installation procedures for software developers and testers
  • Testing and documenting results of the new user interface on a simulated real-time exchange
  • Preparing training documentation for participants (so-called members) of EUREX/EEX (brokers and banks)
  • Completing all work under tight deadlines and short rollout times
  • All documentation was created in English
  • Tools: MS Project 98, Word 97, Visio, Adobe FrameMaker, Excel 97, Lotus Notes, Primavera
  • Project language: English
Oct 1998 - Apr 2000
Aachen, Germany

Administration and support for Lotus Notes and Lotus Domino

Hypercope GmbH

Expertise details
Position Summary
Administration and support for Lotus Notes and Lotus Domino at Hypercope GmbH
Industries
Information Technology
Business Areas
Information Technology
Quality Assurance
  • Team lead, 8 employees
  • Administering and supporting Lotus Notes, Lotus Domino, and Hypercope's active ISDN cards (technical documentation, training, quality assurance, testing)
  • Migrating Lotus Domino from R4 to R5 and connecting all Notes clients via LAN and ISDN in data centers and at major clients
  • Tools: WinNT 4.0/95/98/2000, Linux, Lotus Notes 4.xx/5.xx, Domino Designer, LotusScript, MS Office 97/2000, OS/2 Warp 4, Dreamweaver 2.0, HTML, CGI, various web tools, PageMaker 6.5, Adobe Illustrator, Photoshop 5.0, Paradox 8.0, Primavera, SureTrack
  • Languages: English, German, French
Oct 1997 - Sep 1998
Aachen, Germany

Head of Sales and Marketing

CTO Software GmbH

Expertise details
Position Summary
Head of Sales and Marketing at CTO Software GmbH
Industries
Information Technology
Business Areas
Marketing
Sales
  • Led a team of 5 employees in the industry solutions area
  • Tools: Windows NT4, MS-Office, CTO-Software, HTML
Mar 1995 - Oct 1997
Aachen, Germany

Hotline Coordinator for Industry Solutions

CTO Software GmbH

Expertise details
Position Summary
Hotline Coordinator for Industry Solutions at CTO Software GmbH
Industries
Information Technology
Business Areas
Customer Service
Information Technology
  • Managed a team of 6 employees
  • Tools: Windows NT 4/95, MS-Office, Novell Netware, CTO-Software, Pagemaker, HTML, JAVA, CGI, Clipper
Mar 1994 - Feb 1995
Aachen, Germany

Marketing Assistant

Dressler Computertechnologie GmbH

Expertise details
Position Summary
Marketing Assistant at Dressler Computertechnologie GmbH
Industries
Information Technology
Business Areas
Marketing
  • Marketing assistant in the field of parallel computers and IT system provider
  • Tools: MS-Office, MS-Project, CorelDraw, Ventura Publisher, Pagemaker, Adobe Illustrator, Photoshop
Jan 1986 - Dec 1988
Aachen, Germany

Apprenticeship as Advertising Sales Assistant

Fa. Ad Medium

Expertise details
Position Summary
Apprenticeship as Advertising Sales Assistant at Fa. Ad Medium
Industries
Advertising
Business Areas
Marketing

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Aerospace and Defense, Information Technology, Banking and Finance, Advertising, and Telecommunication.

Aerospace and Defense
Information Technology
Banking and Finance
Advertising
Telecommunication
Profile match chart

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Project Management, Quality Assurance, Product Development, Information Technology, Marketing, and Customer Service.

Project Management
Quality Assurance
Product Development
Information Technology
Marketing
Customer Service
Profile match chart

Skills

  • Project Leadership, Consulting
  • Change Management
  • Configuration Management
  • Business Process Analysis (Business Process Analyses)
  • Business Design Analysis
  • Systems Engineering
  • Requirements Management And Requirements Engineering
  • Coaching / Education / Training
  • Organization / Coordination
  • Administration / Support
  • Quality Assurance / Testing
  • Technical Documentation / Dtp
  • Crm / Erp (Siebel And Isps)
  • Sap Fi/co/pm/bm/srm
  • Itil / Prince2 / Pmi / Scrum
  • Project Leadership / Project Management
  • Agile Development (Scrum)
  • Controlling
  • Administration
  • Novell Network
  • Testing (Hardware/software)
  • Lotus Notes
  • Sap Fi/co/srm/pm/bm
  • Training, Technical Documentation
  • 1st And 2nd Level Support / Hotline
  • Network Setup And Maintenance
  • Isdn
  • Aris
  • Primavera
  • Control
  • Starteam
  • Caliber
  • Describe
  • Itil It Service Manager
  • Prince2 Foundation & Practitioner
  • Do178b/c
  • Clearquest
  • Clearcase
  • Doors And Doors Ng
  • Cmdb
  • Jira
  • Confluence
  • Kanban
  • Requirements Management
  • Windchill
  • Hardware: As/400, Data Collection Terminals, Embedded Systems, Hp, Macintosh, Pc, Sun, Vax Vms
  • Operating Systems: Dos, Mac Os, Ms-dos, Novell, Os/2, Sun Os, Solaris, Unix/aix, Linux, Windows (Up To Windows 10)
  • Communication / Networks: Ethernet, Fax, Hdlc, Ibm Lan Server, Internet, Intranet, Isdn, Iso/osi, Lan, Lan Manager, Netbeui, Netbios, Novell, Os/2 Network, Pc-anywhere, Router, Smtp, Tcp/ip, Token Ring, Windows Network
  • Programming Languages: Basic, Clipper, Cobol, Dbase, Foxpro, Lotus Notes Script, Paradox, Visual Objects, Html, Java, C, C++
  • Db/dc Systems: Ms Access, Bde, Db2, Lotus Notes, Msql / Mysql, Paradox, Sql, Xbase
  • Applications: Lotus Notes 4.6x/5.x, Datapumps (Lotus Notes), Lotus Domino 4.6x/5.x, Lotus Smartsuite, Ms Office, Ms Project, Primavera / Suretrack, Aris / Aris Toolset, Samba, Sap Erp, Sap Fi, Sap Co, Sap Pm, Sap Srm, Staroffice, Adobe Illustrator, Adobe Framemaker, Adobe Pagemaker, Adobe Photoshop, Adobe Pagemill, Adobe Streamline, Quarkxpress, Macromedia Dreamweaver, Adobe Acrobat, Various Web Tools, Eurex 4.0/4.1, Xetra 4.0/5.0, Netfusion, Corel Draw, Freehand, Starteam, Caliber, Describe, Control, Interleaf, Catia Iv, Siebel (Crm), Doors / Doors Ng, Clearquest, Clearcase, Cmdb
  • Methods: Ood, Windchill, Iso/osi Layer Model, Database Design, Event-driven Programming, Quality Assurance, Training, Software Documentation, Hardware Documentation, Image Processing, Financial Accounting, Controlling, Telecommunications, Testing Experience, Specification Creation, Project Management, Office Communication, Sales Management, Marketing, Itil, Prince2, Scrum, V-model And V-model Xt
  • Industry Knowledge: Deutsche Börse, Large Banks, Parallel Computers, Telecommunications, E-commerce, Commerce, Transport And Logistics, Shoe Industry, Beverage Industry, Chemical Industry, Raw Materials, Aircraft Manufacturing, Military Products

Languages

German
Native
English
Advanced
French
Intermediate
Portuguese
Elementary

Education

Oct 1990 - Jun 1994

Universität Aachen (FH)

Diploma in Business Administration, Computer Science, Controlling, Finance, Human Resources, Marketing · Business Administration · Aachen, Germany

Oct 1986 - Jun 1988

Ad Medium

Advertising Sales Clerk · Aachen, Germany

Oct 1984 - Jun 1984

Jackson Central-Merry High

High School Graduation · Jackson, United States

...and 1 more

Certifications & licenses

IBM Certified Specialist - Rational DOORS Next Generation

Test Management with IBM Rational Quality Manager v6.0.5 (IBM Engineering Test Management)

IREB Foundation Level Certification - CPRE FL

Certified SCRUM Master

PMI Agile Certified Practitioner

Certification PRINCE2 Practitioner

Certification PRINCE2 Foundation

Certified IT Service Manager (ITIL)

Certification as SAP CO Consultant (SAP R3/4.6)

Certification as SAP FI Consultant (SAP R3/4.6)

Re-certification Lotus Notes R5 (Principal CLP Administration)

Certified Lotus Notes Professional (Principal CLP Administration)

Certified Novell Administrator (CNA)

Certified Novell Engineer (CNE)

Statistics

Experience

Total positions 19
Experience in Aerospace and Defense 22 y
Avg length 1 y 11 m
Longest experience 5 y 10 m

Global Experience

Countries worked in 2 (Germany, Austria)
Primary country Germany

Expertise

Recent roles Business Consultant - Product Management Banking, Requirement Manager, Project Manager - Transnational Team
Main industries Aerospace and Defense, Information Technology, Banking and Finance
Main business areas Project Management, Quality Assurance, Product Development

Qualifications

Highest degree Bachelor
Certifications earned 14

Profile

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Silvia based?

Silvia is based in Oberreute, Germany and prefers 100% remote projects.

What languages does Silvia speak?

Silvia speaks the following languages: German (Native), English (Advanced), French (Intermediate), Portuguese (Elementary).

How many years of experience does Silvia have?

Silvia has at least 35 years of experience. During this time, Silvia has worked in at least 19 different roles and for 15 different companies. The average length of individual experience is 2 years and 10 months. Note that Silvia may not have shared all experience and actually has more experience.

What roles would Silvia be best suited for?

Based on recent experience, Silvia would be well-suited for roles such as: Business Consultant - Product Management Banking, Requirement Manager, Project Manager - Transnational Team.

What is Silvia's latest experience?

Silvia's most recent position is Business Consultant - Product Management Banking at Aareal Bank AG.

What companies has Silvia worked for in recent years?

In recent years, Silvia has worked for Aareal Bank AG and Rheinmetall Defence Electronics GmbH.

Which industries is Silvia most experienced in?

Silvia is most experienced in industries like Aerospace and Defense, Information Technology, and Banking and Finance. Silvia also has some experience in Advertising and Telecommunication.

Which business areas is Silvia most experienced in?

Silvia is most experienced in business areas like Project Management, Quality Assurance, and Product Development. Silvia also has some experience in Information Technology, Marketing, and Customer Service.

Which industries has Silvia worked in recently?

Silvia has recently worked in industries like Aerospace and Defense and Banking and Finance.

Which business areas has Silvia worked in recently?

Silvia has recently worked in business areas like Product Development and Quality Assurance.

What is Silvia's education?

Silvia holds a Bachelor in Business Administration from Universität Aachen (FH).

Does Silvia have any certificates?

Silvia has 14 certificates. Among them, these include: IBM Certified Specialist - Rational DOORS Next Generation, Test Management with IBM Rational Quality Manager v6.0.5 (IBM Engineering Test Management), and IREB Foundation Level Certification - CPRE FL.

What is the availability of Silvia?

Silvia will be available part-time from June 2026.

What is the rate of Silvia?

Silvia's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Silvia?

To hire Silvia, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

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Market avg: 824-984 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.