Certified ScrumMaster (CSM)

• Recurring problem in my own AI-assisted projects: requirements analysis, use cases, and architecture decisions are created quickly with AI support, but they remain hard to trace and are scattered across Markdown files – knowledge is lost as soon as it is no longer in the context window. arknet turns requirements engineering and architecture knowledge into structured, verifiable data instead of plain text: requirements, use cases, and architecture decisions as a fully linked knowledge graph, traceable from the requirement to the architecture decision – queryable for both people and AI agents. Technically built on RDF/OWL and its own MCP server.

• Result: MCP daemon running, Docker image automatically published to GHCR, nine hexagonal modules, eleven ADRs (including an open-core license model). Requirements engineering and ubiquitous language hexagon active. Public since 07/2026 as a Community Edition under Apache-2.0 (github.com/kogn-io/arknet), together with the Claude Code plugin and the GHCR image; open-core model.

• Label: Java, Maven, RDF, RDF4J, OWL, SPARQL, Model Context Protocol, Spring AI, Docker, GitHub, Git, Claude Code, Obsidian, DDD, Hexagonal Architecture, ArchUnit, JUnit, AssertJ

• Project management of a simplification project to reduce effort for an IT transformation project
• Stakeholder management and preparation of decision papers for top management
• Scoping and PI planning across multiple delivery streams
• Planning requirements for the transformation project
• Creating partner and customer journeys for structured end-to-end capture of requirements
• Designing suitable tracking methods for project progress
• Coordination with IT service providers and transformation project committees

• WiNOWiG extensions (digitalization & organization)
• Project management for the WiNOWiG project (regulatory offenses)
• Process optimization and coordination

• Project management for software projects in the brake control unit area with a focus on deadlines, costs, and quality.
• Planning, control, and reporting of project progress, risks, dependencies, and work packages.
• Planning and tracking of work packages using PTC Integrity.
• Organizing and moderating customer meetings as well as coordination with internal departments, external suppliers, and third parties.
• Creating and maintaining project documentation according to Automotive SPICE requirements as well as management reporting.

• Goal/Motivation: PAYONE urgently needs a 360° view of its customers. So far, PAYONE has no overall master data strategy. It is not possible to identify customers across all relevant systems.

The organization is to be enabled to identify customers across all relevant systems. Creating the foundation for master data management at PAYONE

• Challenge: Due to acquisitions, the system landscape is very heterogeneous. The company is very dynamic and burdened with many system harmonization and integration projects, so resource bottlenecks and changes in project priorities are again and again almost impossible to handle.

Due to BaFin findings, the project has a central task and role. The first focus is on migrating all customers from the master-data-leading backend systems with their AML/KYC data to Salesforce. This is intended to resolve one of the largest findings and establish the corresponding ODD/EDD processes.

In addition, customer data must be harmonized in Salesforce. Previous migrations led in some cases to duplicate customer records. In the end, only one customer should be maintained in Salesforce and, with the corresponding information from the backend systems, it should also be possible to recognize which products and in which processing systems the customer uses Payone services.

Project: ONE Customer

Budget: €1.5 million

Team: 10/30 employees (full-time/part-time); 4 vendors/providers

Integration: 8 (subsystems/interfaces)

Applications: Salesforce; SAP S4/HANA; custom developments

Tools: MS Office; Jira, Confluence, SharePoint

Methods: Hands-on; Agile (SAFe); Prince2

• Leading UX for a Property Management System, an all-in-one solution for vacation rental agencies and tourism regions, covering marketing and rental of holiday apartments and houses
• UX audits, conception, and implementation of UX strategy with a focus on regulatory, security, and user-centered requirements
• Advising C-level stakeholders on UX strategy and design best practices
• Planning and conducting research with agencies and property owners
• Design system strategy and definition of UX architecture

Goal:

• Stabilize and realign a central software platform for digital office processes and restore solid product and delivery management.

Tasks & responsibility:

• Took over product and project management during a critical development phase
• Sharpened product vision, target picture, roadmap, and prioritized product capabilities
• Analyzed user needs, processes, system dependencies, and operational pain points
• Reorganized and prioritized backlog, releases, and work packages based on customer value and delivery risk
• Cross-functional leadership of engineering, product owners, scrum masters, architecture, business units, and operations
• Introduced reliable planning, decision-making, reporting, and escalation structures
• Moderated discovery, refinement, planning, and decision workshops
• Managed scope, risks, dependencies, and stakeholder expectations in a complex product environment

Result:

• Sharpened product vision and roadmap, stabilized delivery structures, and sustainably improved management and decision-making capabilities.

• Orchestrate cross-functional delivery across organisational units in the Connectivity domain, aligning teams around integrated end-to-end, customer-testable value rather than isolated component delivery.
• Drive a shift from local component optimisation towards shared outcomes and a common delivery goal, increasing focus and enabling significantly faster integrated delivery.
• Coordinate across 15 cross-functional organisations in a highly complex OEM environment; bring Product, Engineering, Programme Management and specialist functions together to resolve dependencies and improve decision-making.
• Coach Product Managers, Product Owners and stakeholders on product responsibility, prioritisation, outcome orientation and aligned backlogs.
• Use Claude through an AWS Bedrock integration to analyse Jira and Confluence content, identify patterns, dependencies and quality gaps, and support structured product and delivery decisions.
• Establish AI-native requirements excellence with LLM-supported quality gates for epics, features, stories, acceptance criteria, roadmaps and task breakdowns; scale adoption through templates and prompt playbooks.

• Project management in the area of "Campaign, Offer and Performance Management Classic" for PAYBACK partners from the retail, FMCG and financial services sectors
• Campaign planning, development and implementation of offer-specific concepts and measures for the channels newsletter, digital advertising (web and app), stand-alone mailings and the print mailing "PAYBACK points overview"
• Coordination with PAYBACK program partners (including American Express, Netto, EDEKA, Marktkauf & Trinkgut), PAYBACK specialist departments and agencies
• Documentation of tasks and processes as well as onboarding of the future role holder

• Responsible for introducing agile methods within the Interface & Integration Team (2 Scrum Teams)
• Planning and delivering trainings in agile methods
• Facilitating workshops and Scrum events
• Removing impediments
• Increasing sprint performance

• Led the setup and delivery of THE NEW RETAIL process and IT infrastructure for the BMW Group across major European automotive markets.
• Managed the enablement of local IT systems and on-site personnel to support smooth operations and service delivery.
• Conducted hands-on training sessions with local teams, providing process walkthroughs tailored to market-specific requirements.
• Identified key challenges during rollout preparation and implemented real-time improvements to increase efficiency and ensure a smooth launch.
• Designed and implemented key performance indicators (KPIs) to monitor and optimize the end-to-end (E2E) sales and delivery process, improving customer experience.
• Ensured alignment of processes with organizational goals and market-specific requirements to support scalability and operational excellence.
• Stakeholder engagement and communication: worked closely with local teams to ensure alignment and clarity in processes.
• Problem solving and adaptability: proactively identified challenges and delivered real-time solutions to address market-specific needs.
• Training and leadership: empowered local teams through targeted training and ongoing support during rollout execution.

• Translated complex operational requirements into scalable Salesforce configurations, automation flows and governance policies, ensuring clean and maintainable implementations
• Designed and optimised Flows to eliminate manual steps in key business processes, improving both performance and process compliance
• Managed user roles, permission sets and security settings for a multi-team Salesforce org; ensured data quality and system stability through structured governance practices
• Supported Marketing Cloud integrations and campaign automation workflows, collaborating with business teams on data-driven audience segmentation
• Coordinated release management and deployment activities with development teams, contributing to structured change control processes

Testing adjustments to customer requests for warehouse / logistics software

Windows 10 / 11 Atlassian Tool Chain Agile testing / Kanban

• AI-native B2B SaaS for freelancer sourcing; DACH market.*

• Enterprise partnerships across four industries: structured and closed multi-stakeholder deals with Telefónica (Telco), Emma Matratzen (Retail), Nürnberger Versicherungen and Flatex (Financial Services), Hubert Burda Media and Serviceplan Gruppe (Media).

• Revenue and growth: scaled FRATCH from €0 to €3.8M annual GMV, with ~80% of revenue sourced from founder-led direct outreach and partner relationships.

• Channel partnerships: sold FRATCH as a SaaS solution to recruiting firms (e.g., YER) — built the partner-enabled motion alongside direct enterprise sales.

• Team build: scaled FRATCH from solo founder to a team of 7 across engineering, product design, operations, and supply outreach.

• Proprietary network asset: onboarded 15,000+ freelancers as registered users — the proprietary DACH network powering FRATCH's matching.

• Built and launched FRATCH GPT (fratch.io/gpt): a production conversational AI agent. Architected the full stack — LLM orchestration, embeddings, re-ranking — with hands-on involvement in technical design and execution.

• GTM build: owned the full go-to-market stack — outbound, LinkedIn (organic + paid), content, and sales enablement.