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• Goal/Motivation: PAYONE urgently needs a 360° view of its customers. So far, PAYONE has no overall master data strategy. It is not possible to identify customers across all relevant systems.

The organization is to be enabled to identify customers across all relevant systems. Creating the foundation for master data management at PAYONE

• Challenge: Due to acquisitions, the system landscape is very heterogeneous. The company is very dynamic and burdened with many system harmonization and integration projects, so resource bottlenecks and changes in project priorities are again and again almost impossible to handle.

Due to BaFin findings, the project has a central task and role. The first focus is on migrating all customers from the master-data-leading backend systems with their AML/KYC data to Salesforce. This is intended to resolve one of the largest findings and establish the corresponding ODD/EDD processes.

In addition, customer data must be harmonized in Salesforce. Previous migrations led in some cases to duplicate customer records. In the end, only one customer should be maintained in Salesforce and, with the corresponding information from the backend systems, it should also be possible to recognize which products and in which processing systems the customer uses Payone services.

Project: ONE Customer

Budget: €1.5 million

Team: 10/30 employees (full-time/part-time); 4 vendors/providers

Integration: 8 (subsystems/interfaces)

Applications: Salesforce; SAP S4/HANA; custom developments

Tools: MS Office; Jira, Confluence, SharePoint

Methods: Hands-on; Agile (SAFe); Prince2

• Program Manager for a strategically highly relevant compliance project in the enterprise segment (C4)
• Leading 6 workstreams
• Setting up the project organization, establishing communication structures, project and budget planning, risk management
• Reporting to the CIO
• Facilitating steering committee meetings
• Facilitating critical solution processes
• Responsible for adapting the operating model of the IT organizations in Germany, the EU and India, including planning and managing the relocation of affected employees

• Designed and implemented comprehensive business processes, leading cross-functional teams to increase customer satisfaction and reduce costs
• Provided training and ensured benefits realization through end-to-end workflow development
• Contributed to the “Generate Insights from Hidden Knowledge” initiative by developing and deploying AI-driven workflow automation solutions using Large Language Models (LLMs) and low-code/no-code platforms
• Designed multi-agentic workflows integrating OpenAI, LangChain, Haystack, and n8n to automate document review, data extraction, and knowledge summarization processes
• Led the orchestration of AI and automation frameworks to enhance medical and business review processes, ensuring compliance, explainability, and transparency
• Collaborated cross-functionally to translate complex business requirements into AI-enabled automation prototypes aligned with enterprise compliance and data privacy standards
• Applied Power Automate, UiPath, Nintex, and ServiceNow to deliver rapid, scalable, and secure automation solutions within validated operational environments
• Leveraged Lean Six Sigma, Agile/SAFe, and ITIL principles to structure AI development pipelines ensuring measurable impact, auditability, and sustainable governance
• Managed cross-departmental collaboration to standardize workflows, reducing errors and enhancing task management. Established governance frameworks to ensure the sustainability of automation solutions

• Interim project management for the “o9 demand management” software introduction
• Communication: building continuous stakeholder communication
• Project governance: planning and meetings for/with key users, including preparation of inputs from the software development team
• Leadership: leading and motivating key users
• Risk management: identifying potential risks and developing mitigation strategies
• Monitoring and control: tracking project performance, regular review of progress reports, status meetings
• Documentation: maintaining comprehensive project documentation, including training materials
• Running user information meetings
• Running training meetings
• Setting up the user community
• Software test control and documentation (Squash)
• Introducing risk management, bug and issue tracking
• Technical acceptance of the software product

• Process optimization, process design
• Business partnering, target vision
• Teambuilding
• Workflow design
• Budget, MEC
• SAP S4/Hana, Board

• Development of an entry strategy for the claims area of an insurance service provider.
• Analysis and optimization of existing claims processes.
• Definition of management metrics and KPIs to improve performance and efficiency.
• Advising management on market positioning and process digitalization.
• Leading an IT team with 13 employees in a temporary vacancy role.
• Ensuring stable IT operations and managing external IT service providers.
• Leading regulatory projects, especially for the implementation of the DORA regulation.
• Preparation for and support during an IT security audit.
• Change management and conflict moderation in a challenging transformation environment (FI migration).

• Planning the migration approach from the old to the new ZEWIS system
• Configuring the modules (basic module, project recording, assembly billing, etc.)
• Setting up interfaces and data imports
• Coordinating the rollout and aligning with departments
• Supporting the team during the go-live and troubleshooting
• Quality assurance and preparation for acceptance
• Documenting all steps for smooth operations

• Led and executed complex change and transformation projects, focusing on HR transformation and cultural change in public sector organisations (e.g., BAMF, bpb, DAkkS).
• Designed and facilitated change workshops and leadership development programs to drive adoption and successful implementation of change initiatives.
• Collaborated with executives and stakeholders to analyse requirements, define objectives, and develop tailored transformation roadmaps, including communication strategies and performance monitoring.
• Supported business development by identifying and developing new opportunities in digital transformation initiatives.

• Building a central data model to consolidate data from CRM (ATS), online marketing, HR, and finance
• Integration of various data sources (including Sistrix, eTracker, HR Works, finance systems)
• Creation of a unified data basis for reporting and management
• Design and setup of the data structure
• Business analysis and definition of KPIs
• Coordination of data integration and alignment with business departments
• Consolidation and normalization of heterogeneous data sources
• Building an initial prototype in Excel
• Further development and implementation in Microsoft Power BI
• Central, consolidated data basis across multiple business areas
• Transparent management of CRM/ATS, marketing, HR, and finance KPIs
• Establishment of scalable BI reporting based on Power BI

• As-is assessment of the current network infrastructure and its documentation, including on-site inspections
• Independent planning of new distribution and main distribution rooms in the individual district offices (components used, rack layout, connectivity), considering the BSI IT-Grundschutz and InfoSic requirements
• Planning of new copper and fiber optic cabling, including patch panels
• Coordination with building services engineering (TGA) to ensure compliance with relevant on-site requirements
• Development of detailed execution plans and high-level concepts for the rollout of the new infrastructure
• Additional support after the components go live (hypercare phase)
• Regular communication with project management and client stakeholders

• German

More than 20 years of experience leading and managing complex transformation programs and introducing digital platforms in international corporate environments.

Main focus areas are program and project management, governance, enterprise integration, procurement transformation, and coordinating collaboration between business, IT, and implementation partners throughout the full project lifecycle.

Experience with international programs based on SAP, Coupa, and Ivalua - from strategy and design through integration, testing, and cutover to stabilization and handover into operations.

• English

More than 20 years of experience leading complex transformation programs and digital platform implementations in international enterprise environments.

Focus on program and project management, governance, enterprise integration, procurement transformation and the coordination of business, IT and implementation partners throughout the complete project lifecycle.

Extensive experience with international SAP, Coupa and Ivalua programs covering strategy, design, integration, testing, cutover, stabilization and operational transition.

• Bringing in the IT perspective into project documentation (e.g. solution approaches, effort estimates, schedules)
• Translating business requirements into technical specifications for the IT teams involved
• Coordinating IT resources and aligning budget usage with sales IT portfolio management
• Collaborating and supporting solution development together with business units and project managers
• Acting as a sentinel in the project portfolio to avoid information gaps and ensure timely involvement of sales IT
• Setting up and maintaining shared workspaces in Confluence, MS Teams, and Azure DevOps
• Ensuring compliance with established IT project processes (project initiation, solution design, validation)
• Creating and maintaining structured documentation (solution sketches, effort and resource plans, risks, decisions)
• Documenting and providing transparency on roles, budget needs, test management, and resource overview
• Supporting planning, coordination, and control of complex IT initiatives in the sales IT environment (PowerBase, PowerDE, PowerNL, PowerFR)
• Serving as the interface between business and IT: consistent translation of business requirements into technical specifications
• Contributing to budget planning, SAP variance analyses, resource management, and project governance
• Conducting requirements analysis, coordinating change requests, and active participation in PMO processes
• Close, cross-country collaboration with stakeholders within the Power@Sales program

• Manage and oversee various software development projects between product management and agile dev teams of external service providers
• Communicate with all stakeholders
• Promote transparency and focus on project topics
• Facilitate alignments between business units and external partners
• Support product managers and product owners in preparing and managing requirements in workshops and tools
• Use short feedback loops to optimize agile collaboration
• Support hybrid and agile collaboration

• Migration of the existing Brainloop application to a new infrastructure
• Management of project activities and stakeholder communication
• Management of complex relationships with customers, internal departments, IT partners and external contacts
• Planning and managing project finances, including cost estimates and financial control
• Initiating and managing projects with third-party solutions, working with procurement
• Ensuring compliance with project management methods and quality standards
• Supporting portfolio project delivery processes and regular reporting on project status
• Skills and tools used: communication, reporting, presentation, project management, MS Exchange, MS Outlook
• Team size: 15 people