PRINCE2 Foundation

• Acting as sparring partner for facility and cluster managers on team coordination, prioritization, and customer communication

• Developing key metrics and deriving actions

• Comparing sites and transferring best-practice processes

• Coordinating a cross-site energy performance management program aimed at sustainable savings in electricity, water, and heating energy consumption

• Sustainable stabilization of operational team performance and increased customer satisfaction, measured by a reduction in fault reports and escalations

• More focused management of suppliers and subcontractors with high transparency in scheduling and delivery fulfillment

• Identifying buildings with the highest energy consumption per net area and deriving cross-site measures

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

• Vacancy cover during extensive personnel changes and ongoing professionalization and digitization initiatives
• Leadership and stabilization of the marketing team and improvements of marketing organization, processes and infrastructure
• Development of team roles, working methods and internal collaboration
• Establishment of digital marketing structures, CRM and marketing operations initiatives
• Introduction of AI-driven workflows for content and knowledge management
• Sharpening of positioning in the business units OEM and Aesthetics
• Management of strategic projects such as Microsoft Dynamics Customer Insights implementation and international brand protection projects
• Team stabilization despite extensive personnel changes
• More efficient marketing processes and reduced operational complexity
• Foundation laid for further digitization and growth initiatives

• Interim project management for the “o9 demand management” software introduction
• Communication: building continuous stakeholder communication
• Project governance: planning and meetings for/with key users, including preparation of inputs from the software development team
• Leadership: leading and motivating key users
• Risk management: identifying potential risks and developing mitigation strategies
• Monitoring and control: tracking project performance, regular review of progress reports, status meetings
• Documentation: maintaining comprehensive project documentation, including training materials
• Running user information meetings
• Running training meetings
• Setting up the user community
• Software test control and documentation (Squash)
• Introducing risk management, bug and issue tracking
• Technical acceptance of the software product

• As-is assessment of the current network infrastructure and its documentation, including on-site inspections
• Independent planning of new distribution and main distribution rooms in the individual district offices (components used, rack layout, connectivity), considering the BSI IT-Grundschutz and InfoSic requirements
• Planning of new copper and fiber optic cabling, including patch panels
• Coordination with building services engineering (TGA) to ensure compliance with relevant on-site requirements
• Development of detailed execution plans and high-level concepts for the rollout of the new infrastructure
• Additional support after the components go live (hypercare phase)
• Regular communication with project management and client stakeholders

• Strategic consulting for the initiation and management of complex, multidisciplinary projects
• Stakeholder management (project scheduling, requirements management, budget management, risk management) incl. cross-functional communication with implementation partners
• Carrying out analyses and recommendations with the technical team and discussing them at C-level

• Program governance support: assisted in maintaining planning and resource utilization, ensuring alignment with scope, quality, and timeline constraints
• Meeting and communication strategy: facilitated organization of steering committees, working groups, and all-hands meetings; prepared materials, created meeting minutes, and coordinated logistics
• Project reporting and coordination: collaborated with project managers on comprehensive project deliverable reports and ensured effective communication across all levels
• Deliverables oversight: monitored and controlled project deliverables to meet program requirements
• Change initiative coordination: supported assessment of change impacts on the integrated program management plan
• Project management certifications: trained in Prince2, IPMA, certified Scrum Master, and Product Owner
• Problem-solving: proactively identified and resolved issues efficiently
• Analytical and organizational skills: exhibited strong analytical abilities and exceptional organizational skills in structured and unstructured environments

• German

More than 20 years of experience leading and managing complex transformation programs and introducing digital platforms in international corporate environments.

Main focus areas are program and project management, governance, enterprise integration, procurement transformation, and coordinating collaboration between business, IT, and implementation partners throughout the full project lifecycle.

Experience with international programs based on SAP, Coupa, and Ivalua - from strategy and design through integration, testing, and cutover to stabilization and handover into operations.

• English

More than 20 years of experience leading complex transformation programs and digital platform implementations in international enterprise environments.

Focus on program and project management, governance, enterprise integration, procurement transformation and the coordination of business, IT and implementation partners throughout the complete project lifecycle.

Extensive experience with international SAP, Coupa and Ivalua programs covering strategy, design, integration, testing, cutover, stabilization and operational transition.

• Delivered both strategic guidance and hands-on operational support to early-stage start-ups focusing on building, implementing, and scaling business processes in operations, product development, e-commerce and management.
• Partnered directly with founders to design and execute customized, best-practice solutions, ensuring the optimization and automation of business processes to drive sustainable growth.
• Led end-to-end execution of process optimization and organizational development projects, combining strategic oversight with day-to-day involvement to establish efficient, scalable structures in fast-paced environments.

End Customer: Openry GmbH

E-commerce platform to globally commercialize high-quality Italian artistic productions. Several European shops are already operational and Asian markets soon coming up. My role as Agile Project Manager is to lead the complete team on both the customer and technical side (offshore) including strong strategic consulting, in a continuous delivery approach. As project in a small enterprise, the budget management aspects are particularly challenging, in a quest to deliver the maximum business value with minimal overheads. Technologies: Magento 2, M2E Pro, Linux, Apache, MySql, PHP (LAMP), Stripe

• Responsible project manager for complex international infrastructure projects
• Coordinator and decision-maker for IT architects in network infrastructure and software with over 100,000 users
• End-to-end project management
• Launch and implementation of initiatives
• Project management of international infrastructure projects with C-level reporting
• Leading and coordinating IT architects
• Technical project management for merger and cloud transformation
• Delivery of international software and hardware rollouts
• Implementation of IT security projects and compliance
• Work with key technologies (e.g. 5G/6G standard)
• Support of complex defense and aerospace projects (e.g. Ariane 6, Eurodrone)
• Building the healthcare and life sciences business unit
• Creating and leading internal employee trainings

• Developed organization, task descriptions, processes and systems of the controlling system to improve activities.
• Harmonized ERP software within the group across IT procurement, plan data, controlling and reporting.
• Designed the basis for an agile and modern IT control system.
• Set up budget plans and supported master data and planning.
• Monitored and validated projects in the PM tool Sciforma, covering OPEX and CAPEX in line with legal requirements and group rules.
• Performed PMO assistance activities including meeting minutes, presentations and reports.
• Tools: SAP FI/CO, SAP MM, SAP PPM, PM-Tool Sciforma, MS Office 365.

• Overall responsibility for the quality of module KH
• Technical leadership and coordination of a module lead team
• Analysis of design models and alignment of technical requirements
• Preparation of risk analyses and presentations, and presenting them to decision-makers
• Test management, development, coordination and approval of current test cases and their prioritization for test events
• Test planning for different test phases
• Coordination of test phases with other departments to ensure relevant aspects of business operations
• Prioritization of handling existing bugs/tickets
• Tracking and validation of the quality of problem management
• Consistency checks, planning, prioritization and sorting of tickets
• Preparation and coordination of required test data
• Tracking ALM (QC) processes and their implementation at module level
• Collaboration with interface partners for bug fixes
• Ensuring effective communication within the team and with interface partners
• Coordination of tasks when processing tickets in ML KH
• Tracking, assignment and clarification of bug-fix scheduling
• Close collaboration and management of suppliers (at module level), the development department, and external partners
• Planning, development, execution and evaluation of functional tests
• Conducting functional end-to-end tests
• Weekly reports on current test and defect status to management committees
• Planning and executing performance and load tests to ensure that SOA applications meet expected performance and scalability requirements
• Developing test strategies and test plans for SOA-based applications
• Defining test objectives and criteria to ensure services meet requirements
• Integration of test automation

• Responsible for cutover planning and go-live management of multiple parallel IT releases in the e-commerce environment
• Creating and maintaining cutover plans, runbooks and rollback scenarios, plus audit-ready documentation of all cutover activities
• Defining and managing go/no-go decisions, escalation paths and resource availability in the cutover window
• Coordinating technical and business workstreams, managing external service providers and ensuring data consistency
• Managing and reviewing trial cutovers, structured handover to the hypercare phase
• Cutover reporting and communication before, during and after go-live at decision-maker and C-level
• Result: All releases delivered on schedule, cutover processes sustainably established and handed over