PRINCE2 Foundation

• Error analysis and fixes including performance optimization of the in-house developed platform API
• Change and incident management in day-to-day operations
• Responsible for compliance with security and compliance requirements
• Vendor management for software development and maintenance
• Planning and execution of migration of legacy services to a cloud native platform

Role in the project: project staff, implementation team

Used skills: requirements analysis, IT service and application management, IT operations, error analysis and performance optimization, software maintenance and lifecycle management

Project environment: Cloud Native Platform (Kubernetes, Crossplane, AWS, ArgoCD, Grafana)

Project, Strategic Consulting – building the Data Strategy and Data Governance Policy for the German branch, client (private bank Julius Bär, headquarters Zurich), March 2026 – present

• Design and negotiation of the data strategy with key stakeholders, including obtaining board sign-off (strategic consulting) – in this context, regulatory advice on data regulations in the EU and specifically for Germany. The data strategy includes: Data Lifecycle Management: data capture, data storage, data usage, data retention policy, data quality incident management
• Definition of milestones and technical feasibility for implementing TOM for the data strategy, data quality checks, metrics, and a metadata inventory to ensure the bank’s compliance with DORA, BCBS239, and MaRisk requirements.

Core project data change, client: (ING Bank, Frankfurt am Main), March – December 2025

• Concept development and solution design for new end-to-end processes including technical interfaces
• Definition of synchronization logic and data flows between legacy and target systems (decommissioning of legacy systems)
• Analysis and validation of data models
• Stakeholder communication with product owners, feature engineers, UX designers, and operational teams for decision-making
• Analytics and impact assessments, e.g. to assess downstream effects and regulatory requirements
• Documentation and comments on technical and business requirements to support implementation in agile squads

Project digitalization of a user group, client: (ING Bank, Frankfurt am Main), as Interim Product Owner, Jan 2025 – present

• Co-shaping key decisions on data architecture and process logic in the context of historized data and user login functionality
• Development of business solution concepts for migration to the target system, including system integration and data flows
• Support with analytics and impact analyses, especially regarding the ability to provide information to law enforcement authorities
• Active coordination with stakeholders from different squads to support decision-making and ensure regulatory requirements are met
• Creation of test scenarios for operational teams and backend systems in the area of API management using Postman and Bruno.

• Business consulting, interim management, and coaching
• Independent acquisition and delivery of consulting projects in the areas of strategy & innovation, processes, organization, and business transformation

• Design, development, operation, and end-customer support of customized and individual software solutions

• Manage and oversee various software development projects between product management and agile dev teams of external service providers
• Communicate with all stakeholders
• Promote transparency and focus on project topics
• Facilitate alignments between business units and external partners
• Support product managers and product owners in preparing and managing requirements in workshops and tools
• Use short feedback loops to optimize agile collaboration
• Support hybrid and agile collaboration

• Introduction of methods for developing and automated deployment of cloud-native software and machine learning applications in OpenShift clusters
• Development of various programs in Python
• Technologies: Kubernetes, OpenShift, Kustomize, ArgoCD, Tekton, Docker, PodMan, Airflow, IntelliJ, PyCharm, Git, Bitbucket, Jira, Confluence, Python

• Managing TPA Manager and a team of 10 Claims Operation Assistants.

• Designing and implementing processes and workstreams using Guidewire from the ground up with European claims teams across all lines of business.

• Establishing service level agreements (SLAs) and detailed key performance indicators (KPIs) with new business intelligence (BI) reporting, payment and performance analysis.

• Developing, steering and analysing 50+ strategic, operational and IT initiatives, driving digital change and AI automation in payments while meeting DORA, GDPR, ACM and BAIT MaRisk regulatory compliance.

• Increasing customer satisfaction scores by 80%.

• Attracting and mentoring market-leading operational and TPA talent.

• Demonstrating strong stakeholder leadership and swift decisional influence.

• Recognition of national notified bodies
• Preparation of cybersecurity competency reports
• EU Radio Equipment Directive

• Project manager controlling the update to ISO 27001:2022 (certification from ISO 27002:2013 to ISO 27002:2022) including gap analysis, project planning, preparation of internal and external audits, and creation and maintenance of required documentation.
• Coordination of adjusting existing measures and implementing new measures according to the new standard’s requirements, as well as continuous monitoring and adjustment of these measures.
• Regular reporting to management on progress and risks.
• Senior consultant supporting audit reviews with a focus on critical infrastructures (KRITIS), including resolving findings, creating and updating evidence documents, and amending provider contracts.
• Senior consultant reviewing all deliverables and responsibilities of the IT provider according to the existing contract: identification of over 1500 deliverables & obligations (D&O), setup of a D&O tracker (claim register), and joint expert review with service owners for various service descriptions (e.g. IT service management, workplace and print services, application and desktop services, endpoint management, email including archiving, file services, software packaging, certification, distribution).
• Senior consultant adjusting service scopes in existing service descriptions to enable end-to-end service responsibility of the provider, including identification and analysis of use cases, process analysis and optimization (incident, problem, change), as well as recording and documenting all software products in LeanIX and documenting the contract change.
• Focused services: managed software service, application and desktop service, workplace and print services, web server service, container service, M365, SAP/Oscare, output management systems (OMS), telephony and omnichannel management service.
• Project manager steering a benchmark based on the existing IT contract, including coordination of the entire benchmark process between the benchmarker, IT provider and client, review of benchmark results, and preparation and conduct of price negotiations with the IT provider.

• Responsibility for the specialist department
• Effective stakeholder management
• Management and prioritization of the backlog
• Resource and capacity planning
• Risk management
• Cost calculation and budget control
• Compliance with security guidelines and data protection regulations in a high-security environment (Bank regulations)
• Creation and monitoring of project timelines
• Planning and execution of workshops as well as the creation of user manuals
• Development and coordination of architecture maps with service providers and internal IT
• Creation and tracking of milestone plans
• Recording, analysis, and documentation of defects, including retesting until final approval for launch
• Coordination and execution of penetration tests
• Organization and management of User Acceptance Tests (UAT)
• Definition of Go / No-Go criteria for the launch
• Collaboration and organization of multinational teams

• Sub-project manager and business analyst for MiFID II cost transparency
• Creating technical specifications to connect existing applications to a new MiFID II platform
• Modeling new processes in BPMN for business units
• Preparing decision templates for the steering committee

• Datacenter Senior project lead for the preconstruction phase of a Data Center Development project for an Hyperscaler.

• Interim project manager and requirements engineer in various client projects

• Designed and implemented a global lifecycle programme across EMEA, APAC & NA, unifying processes and systems to improve vendor coordination and operational efficiency
• Developed and deployed supporting systems and processes, enhancing traceability and service reliability across logistics operations
• Introduced a standardised Service Test & Validation framework, improving quality assurance and reducing deployment errors