Falko M.-Senior Product & Delivery Lead

• Functional requirements management for DIVID, the Umweltbundesamt platform for administering the single-use plastics fund. Focus: eligible parties, subordinate eligible parties, and benefit reports.
• Consolidation and analysis of specifications, Jira, Confluence, functional concepts, and UX designs. Independent structuring and separation of requirements, as well as identification of contradictions, gaps, and dependencies.
• Creation and quality assurance of implementable user stories with clear, testable acceptance criteria. Preparation of decision options and coordination with business departments, development, UX, and QA through team refinement.
• Conducting manual and technically supported accessibility tests. Coordinating findings with QA and the Product Owner for further planning and implementation.
• Result: more consistent requirements, clearly separated processes and stories, and transparent open decisions. Separation of assumptions from confirmed requirements; better basis for implementation, refinements, and QA test cases.

Tools used: Jira, Confluence

• Advised various companies on establishing accessible software development: audits according to WCAG and BITV, awareness building, and integration of review criteria into agile processes.
• Supported UX and development teams, integrated automated accessibility checks into CI/CD, and incorporated screen reader and user feedback into roadmaps and sprints.
• Tested websites, software, and PDFs for accessibility according to the required checklist (BITV, WCAG)
• In addition: accessible game development, workshops (on-site and remote).

• Managed the Windows 11/Microsoft 365 rollout across around 4,000 bank workstations at DekaBank, including scheduling, planning, and stakeholder management.
• Planned and coordinated demanding business units such as trading and fund management, and coordinated with service providers and specialist departments with different priorities.
• Conducted stakeholder interviews, involved various user groups, and worked with test plans; revised and presented the inherited rollout plan as the basis for the implementation decision.
• Managed roadmaps, priorities, and status reports for digital office communications with a focus on Microsoft Teams; created a clear, implementable, and more transparent process as well as more binding collaboration.

Tools used: Windows 11, Microsoft 365

• Delivery management for the agile testing roles of Dashboard Deutschland at the Federal Statistical Office.
• Analyzed requirements and selected and interviewed suitable testers; managed one test manager and one tester.
• Monitored work progress and regularly coordinated quality assurance with the implementation team, team leadership and development partners.
• Improved the testers’ understanding of agile methods through coaching.

Tools used: Jira

• Delivery responsibility for a test manager and a tester on the analysis platform of the Financial Intelligence Unit of the German Customs Service for processing complex financial transaction data.
• Staffed the implementation team with suitable testers with programming experience and willingness to obtain SÜ2 clearance, and quickly provided the assigned roles with the necessary domain knowledge.
• Managed staffing, rotation, knowledge transfer and areas of focus; regularly aligned milestones and resource availability.

• Delivery responsibility for 30 testers, four test managers or test coordinators, and six test automation engineers for the 2021 Census at the Federal Statistical Office.
• Managed recruiting, selection, staffing, onboarding, qualification, ramp-up/-down, and budget control in close coordination with the client, HR, and Sogeti and Capgemini management.
• Designed a bootcamp on automation, security checks, and certifications; initiated BITV training and conducted Jira training.
• Strengthened collaboration, visibility, and transparency through regular communication formats and supported the ability to work from home during the pandemic.

Tools used: Jira

• Delivery responsibility for four test automation engineers in the portal development of the Federal Employment Agency.
• Staffed and provided professional onboarding for the implementation team and managed rotation, knowledge transfer, areas of focus, and resource availability.
• More consistent processes and greater transparency of project quality.

• Led the test team for the federal portal and BundID and planned and managed the test strategy, test processes, and reporting structures.
• Coordinated with ITZBund, AKDB, and stakeholders from other consulting firms; prepared regular test reports for the Federal Ministry of the Interior.
• Coordinated end-to-end, accessibility, automated, load, performance, and accessibility testing; documented work in HP ALM and used JAWS, Robot Framework, and JMeter.
• Supported the requirements management team of another service provider in creating verifiable acceptance criteria.

Tools used: JAWS, Robot Framework, JMeter, HP ALM

• Established the quality management structure, created the QM manual, and defined quality metrics for VVZ, NVZ, NAS, and SIAM in an environment with ten onsite and 24 offshore employees.
• Coached a junior test manager, supported releases from a quality assurance perspective, and reported to the engagement and project managers.
• Coordinated requirements and procedures in workshops and onsite meetings with the customer-side quality and test managers.
• Transparently documented quality expectations and tracked development-related actions, among other things, using tools such as a traceability matrix; improved knowledge transfer, team communication, and customer relations.

Tools used: Confluence

• Junior Producer for the mobile live game Royal Revolt 2 and interface between development and publishing.
• Managed feature roadmaps, live events, updates, and patches, as well as sprint planning and goal tracking.
• Coordinated with the publisher, company management, and community; coordinated marketing, QA, external service providers, and assigned budgets.
• Conducted quality checks and A/B tests and introduced metric hooks - for more binding processes and greater transparency regarding quality.

• Project management for an interdisciplinary team of 21 employees during the reboot of a multiplayer IP; responsibility for the workflows and synchronization of game design, UI/UX and code.
• Moderation of sprint planning, sprint reviews, team planning and daily meetings, as well as maintenance of team backlogs and progress tracking in Jira.
• Planning of efforts, dependencies, resources, technologies, software licenses and budget frameworks; integration of marketing, trade fair and event dates into the release roadmap.
• Close coordination with QA, Recruiting, Engine Team and Technical Director; on-time alpha launch.

Tools used: Jira

• Establishment and management of a team of eleven development and publishing testers for the European and US product variants of Warface in Frankfurt and Istanbul, working with the publishers Tencent, Trion Worlds and Microsoft Game Studios.
• Definition and iterative improvement of agile QA processes, including Quality Gates, mandatory test cases, detailed test plans and weekly reports to company management.
• Direct involvement of QA in feature development and documentation, coordination with multiple studios, and support for external publishing organizations in tracking, reproducing and forwarding bugs.
• Establishment of a QA blueprint for further GaaS projects; improved collaboration with the sister team in Kyiv, earlier error prevention and reliable time and resource planning.

Tools used: Jira

• Functionality/smoke testing in single-player mode
• Functionality/smoke testing in multiplayer mode
• Single- & multiplayer gameplay capturing
• Bug reporting using the bug-tracking tool "DevTrack"