Chris (M.) Z-Senior Consultant for Structure & Decision-Making – Facilitating and Steering Complex Business & IT Transformations
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Experience
IT Product Manager
Leading German banking service provider
- Technical design and further development of product-related requirements, product logic, and decision-making frameworks
- Structuring, prioritizing, and maintaining requirements, epics, user stories, and acceptance criteria
- Aligning scope, implementation options, and functional dependencies with business, IT, and other stakeholders
- Managing product-related enhancements from requirement clarification to implementation and acceptance
- Ensuring transparent decision-making bases for prioritization, roadmaps, and product lifecycle management
I structured the product development technically, translated requirements into actionable product logic, and led the coordination between business, IT, and stakeholders. This created greater clarity around scope, priorities, and next development steps.
Epic Owner / Business Analyst
Leading mobile communications company
- Capturing, analyzing, and structuring functional requirements from various stakeholder groups
- Converting complex requirements into epics, user stories, acceptance criteria, and decision-making foundations
- Managing interfaces between business, IT, engineering, operations, and other delivery units
- Clarifying functional dependencies, conflicting goals, and priorities to prepare for reliable implementation decisions
- Supporting implementation through refinements, alignments, technical reviews, and structured tracking of open issues
I made complex requirements tangible, reduced ambiguities, and supported the delivery teams with clear, prioritized, and testable requirements. This significantly improved alignment, decision-making, and delivery capability.
Business Analyst / Product Owner / Project Manager
Traditional fashion company
- Analyzing and structuring product-related data, assortment logics, and functional requirements in a CRM/marketing context
- Aligning product information, data structures, and process logics with marketing, design, business units, and IT
- Supporting migration, adoption, and functional quality assurance of product-related information
- Translating functional requirements into actionable concepts, user stories, process descriptions, and decision-making bases
- Managing alignments between product/marketing requirements, system logic, and operational usage
I helped structure product data, assortment logics, and marketing requirements, transforming them into reliable process and system requirements. This laid the foundation for consistent product information, clean handovers, and improved operational usability.
Project Manager
Leading cable network operator
- Managing the functional and operational implementation of a hardware swap with multiple involved departments
- Aligning requirements and dependencies between engineering, operations, sales, logistics, service, and IT
- Structuring processes around provisioning, storage locations, swap logic, rollout, and operational handover
- Translating functional requirements into prioritized backlogs, user stories, and concrete implementation steps
- Facilitating alignments and resolving open issues
I structured the project hands-on, made operational dependencies visible, and stabilized collaboration between engineering, sales, operations, and IT. The combination of agile product work and physical process chains was particularly important.
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Banking and Finance, Telecommunication, Fashion, and Retail.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Product Development, Project Management, Logistics, Operations, and Marketing.
Summary
- 18+ years in business/IT transformations, including 5+ years in the banking/finance sector
- Experience in product development, requirements structuring, and interim management
- Confidently navigating the interface between business, IT, regulation, and organization
- Creating structure, role clarity, and ownership in (established and newly formed) teams through agile and hybrid approaches
- Facilitating steering, decision-making, and alignment formats at management level
- Quick onboarding into complex functional, technical & organizational contexts
- Focus on clarity, prioritization, decision-making, and sustainable implementation
- Strong communication skills with a view of people and the organization as a whole system
Skills
Project/Product Management/Product Owner In Finance, Insurance, And Regulatory Environments
Stakeholder, Interface, And Dependency Management Across It, Business Domains, Regulation, Architecture, And Management
Regulatory Implementation Projects, Disclosure, Information, And Documentation Requirements, Gdpr, Mifid/Esma Requirements, And Bafin-Related Regulations
Backlog, Prioritization, And Delivery Management Of Cross-Functional Teams
Establishing Alignment, Governance, Decision-Making, And Escalation Formats In Complex Program Structures
Business Analysis And Requirements Structuring Of Complex Interface Processes
Structuring Complex Requirements – From Business Analysis Through Epics, User Stories, And Acceptance Criteria To Acceptance Testing And Defect Handling
Agile Coaching Through Designing/Facilitating Workshops And Decision Formats
Stabilizing Newly Formed Or Loosely Aligned Product Teams Through Role Clarification, Transparent Decision Logic, And Agile Work Methods
Product, Requirements & Business Analysis (Traditional, Agile, Hybrid); Methods: Business Analysis, Requirements Analysis, Backlog Management & Refinement, User Story Mapping, Epics/User Stories, Acceptance Criteria, Roadmapping, Prioritization; Tools: Jira, Confluence, Leanix, Bpmn, Matomo
Agile Delivery & Product Team Management; Methods: Scrum, Kanban, Safe Fundamentals, Hybrid Approaches, Agile Events, Role Clarification, Ownership, Risk And Dependency Management, Delivery Coordination Via Metrics Like Velocity And Lead Time; Tools: Jira, Confluence, Ms Project, Clarity Ppm
Test Management, Quality Assurance & Acceptance; Methods: Defining Quality/Acceptance Criteria, Planning, Coordinating And Executing System To Acceptance Tests, Defect Management, Functional Acceptance; Tools: Jira Test Management/Defects, Confluence, Hp Alm
Stakeholder, Governance & Decision Formats; Methods: Design/Facilitation Of Workshops, Steering And Decision Formats, Stakeholder & Vendor Alignment To Resolve Goal Conflicts And Responsibilities; Tools: Miro, Mural, Ms Teams, Sharepoint, Office 365
Ai-Supported Work Methods; Methods: Using Genai To Structure Complex Requirements, Identify And Assess Use Cases, Create Concepts And Auditable Documentation; Tools: Chatgpt/Claude Enterprise, Ms Copilot (Applied In The Project Context)
Languages
Education
University of Applied Sciences for Economics and Management
Diploma in Business Administration (FH) · Frankfurt, Germany
Aston Business School
Master of Business Administration · Business Administration · United Kingdom
Avans Hogeschool
Bachelor of Business Administration · Business Administration · Netherlands
Certifications & licenses
Accredited Agile Coach (non-IT focus)
Professional Scrum Master (PSM)
Professional Scrum Product Owner (PSPO)
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