Silke Daroglou

Developing a digitization strategy Analyzing legacy systems and designing a new IT landscape

• Gathering current work structures and processes
• Identifying optimization opportunities
• Developing a tool landscape that supports business process requirements
• Creating a request for proposal
• Defining epics and user stories
• Process modeling

Technologies/Methods: Confluence, MS Teams, MindManager, PlantUML, Jira

• Extending existing systems with new functionalities
• Business responsibility for implementing GDPR requirements
• Coordinating with BSS and OSS stakeholders
• Reviewing data deletion runs and error analysis
• Implementing legal and regulatory requirements
• Coordinating with external systems
• Functional acceptance of features
• Designing and implementing change requests
• Supporting the launch of new products
• Creating migration requirements and feasibility studies
• Coordinating requirements in waterfall and agile setups
• Working in hybrid structures and coordinating with connected teams
• Technologies/Methods: Waterfall project setup, Scrum, Jira, Webex, MS Teams, MindManager, PlantUML, Confluence, Gard, Siebel, APEX, Oracle databases

• Implementing an online trading platform for telecom products in the business customer area and setting up customer data management
• Business Epic Owner for customer data
• Defining business data structures for contract customers
• Integrating various data pools with customer and address data
• Introducing a party role management to map customer data structures
• Coordinating with BSS and OSS stakeholders and external systems for data storage
• Functional acceptance of features and creating test scenarios
• Creating epics and user stories for the agile team
• Defining processes and data structures
• Technologies/Methods: SAFe, Jira, TMF framework, API architecture, Tardis, AWS, Webex, MS Teams, MindManager, PlantUML, Confluence, Gard

• Transformation from waterfall project organization to SAFE framework in order management
• Responsible business analyst in an agile team
• Integration of agile processes into daily workflow
• Coordination with stakeholders from BSS and OSS
• Process automations within the order chain
• Preparation of product increment planning and development of product backlogs
• Implementation of requirements in agile mode
• Development of test scenarios and test automation
• Technologies/Methods: SAFE, JIRA, Innovator, Siebel, Siebel Tools, SQL Developer, Interface Simulator, Insomnia, Scenario Manager, ADP, Confluence, Slack

• Feasibility study for the introduction of a new product structure in order management
• Assessment of existing processes for adaptability to the new product model
• Derivation of user stories from epics and translation into functional and technical requirements
• Coordination with stakeholders (BSS and OSS) for impact analysis
• Process automation within the order chain
• Effort estimation using function point analysis
• Modeling of processes with Innovator
• Creation of documents for knowledge transfer to the development team
• Quality control of development work through BA tests
• Technologies: HP ALM, Polarion, Innovator, Siebel, Siebel Tools, SQL Developer, Interface Simulator

• Expanded the initial version of an order management system in the telecommunications sector
• Gathered and analyzed requirements in workshops
• Coordinated technical feasibility studies
• Automated processes within the order chain
• Estimated effort using COCOMO and function point analysis
• Created and extended functional models in Rational Rose
• Developed documents for knowledge transfer to the development team
• Performed quality control of development work through BA tests
• Conducted BA tests and supported system testing and CIT
• Provided business and technical support during production rollout
• Assisted the development team on-site in Pune, India
• Technologies: ClearQuest, Rational Rose, Siebel, Siebel Tools, SQL Developer, interface simulator

• Created quick entry screens with follow-up processing
• Aligned business requirements
• Assisted in defining and mapping operational and sales processes
• Developed alternative design proposals to meet business requirements
• Estimated effort using COCOMO
• Configuration, customizing, scripting
• Conducted performance analysis and test support
• Ensured data consistency
• Technologies: Siebel 7.8 Sales, Siebel Tools, SQL Navigator, Toad, Oracle RDBMS

• Migrated a monolingual system to a multilingual one and prepared for EMEA rollout
• Integrated functions during system mergers
• Coordinated and liaised with nearshore partners
• Handled and tracked tickets
• Configured and tested Siebel EIM functionalities
• Ensured data consistency
• Provided first and second level support
• Technologies: Siebel 7.8 ePharma, Siebel Tools, SQL Navigator, Toad, Oracle RDBMS

• Customizing Siebel, workflow management, and support in the CRM system of a large German private bank
• Analyzing and enhancing interfaces based on Siebel EAI
• Implementing data consistency measures and creating PL/SQL routines
• Evaluating and correcting data and load procedures
• Designing and creating new interfaces to the DWH
• Technologies: HP 9000 on HP-UX 20.0, Oracle RDBMS, Siebel, Siebel Tools, SQL Navigator, PL/SQL, SQL*Loader

• Performing integrity checks on data delivery of an interface between the production system and data warehouse using PL/SQL procedures
• Aligning requirements and designing check routines
• Implementing and testing the requirements
• Technologies: HP 9000 on HP-UX 20.0, Oracle RDBMS, Siebel, Siebel Tools, SQL Navigator, PL/SQL, SQL*Loader