Julian Hillebrand-Senior IT Project Manager & Program Manager | 12+ years | AI, Cloud, Data, Rollout, Transformation
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Experience
IT Project Manager AI product for automating knowledge-intensive processes
Leading provider of large-scale catering & food services
Project: Concept and implementation of an AI product for four business use cases
Project management of an AI project at a leading provider of large-scale catering and food services, where a production-ready AI product for four use cases was implemented together with an external development partner: automated briefings from CRM and document data, voice-based capture and structuring of reports, detection and merging of duplicates in master data, and data-based market analysis. A central focus was a privacy-compliant architecture that passed the internal IT security review and enabled productive use.
- Translating business requirements into clearly defined AI use cases with a clear product scope and clear value proposition
- Selecting and evaluating models and architecture options for text extraction, speech-to-text and context enrichment from business systems, including LLM integration, function calling and retrieval
- Designing and enforcing an architecture with European hosting, data minimization and masking of personal data as a prerequisite for approval
- Managing the interfaces between business, IT, IT security and the external development partner under restrictive data access conditions
- Coordinating with CIO and executive management on data access, risk assessment and approval decisions
- Preparing the transition into productive use
IT Program Manager data platform for the education system of Baden-Württemberg
CONET ISB GmbH / Ministry of Education Baden-Württemberg (IBBW)
Project: Building a data platform for education data in Baden-Württemberg
Responsibility for overall program management of a large transformation and IT project in the public sector to develop and introduce a modern data platform for the education system of Baden-Württemberg, with a high seven-figure budget. The multi-project program included many parallel subprojects with different business and technical focuses that had to be coordinated, controlled and brought together into one integrated overall solution.
- Overall management of a complex transformation and software program with many teams and subprojects running in parallel, in close cooperation with public clients and business units
- Building and leading robust program, governance and decision-making structures to ensure focused, on-time and quality-assured delivery
- Responsibility for overall reporting, escalation management, decision preparation and status communication up to management and steering committee level
- Steering and moderating complex business and technical alignment processes, workshops and conflict resolution across project boundaries to ensure an integrated overall solution
- Budget tracking, resource management, and management of risks, dependencies and critical decisions across the overall program
- Close coordination with internal and external stakeholders for the strategic and operational steering of the project
- Ensuring compliance with data protection and regulatory requirements in all project phases
IT/Software Program Manager AI / Agentic Engineering Framework
HD Digital Solutions GmbH / centurio.dev
Project: Building, productizing and introducing an AI platform for engineering use cases
Responsibility for the expansion of a cloud- and code-based AI operating system for engineering use cases with the goal of further developing the solution technologically, turning it into concrete customer applications, and introducing it as a productizable platform at several companies. The focus was on the structured further development of the solution approach, translating customer requirements into actionable AI/product requirements, and supporting pilots and introductions at large IT service providers and a global private equity company (CVC).
- Steering the further development of a cloud- and code-based AI solution for engineering, development and productivity-related use cases
- Building and structuring pilot projects to validate business requirements, technical feasibility and concrete customer use scenarios
- Aligning, consolidating and translating customer requirements into actionable product, feature and rollout requirements
- Supporting productization with a focus on scalability, customer value, standardizable use cases and structured introduction into existing working and system landscapes
- Close collaboration with customers, development, product owners and other stakeholders to prioritize requirements and steer implementation
- Preparing and supporting the rollout at several large IT service providers and in an international private equity environment
IT/Software Program Manager XR / VR training platform Life Sciences / Pharma
realworld one GmbH & Co KG
Project: Development and implementation of immersive VR training solutions for the life science and pharma industry
Responsibility for the overall program management of an international multi-project software development program to deliver virtual training environments in a highly regulated industry (customers e.g. Merck, Amgen, Bayer) with budgets of up to seven figures. The goal is to deliver secure, scalable XR solutions for leading pharma and medtech companies while meeting strict quality, compliance and data protection requirements.
- Overall responsibility for planning, controlling and delivery of several parallel custom software and product development projects in the life science environment
- Ensuring budget, timeline and quality targets in an agile, regulated software development process with clear release and quality gates
- Interface management between engineering, UX/UI, QA, IT security, compliance and customer project teams, including clear responsibilities and cross-functional alignment
- Managing external service providers and development partners, including vendor, contract and escalation management to ensure on-time release delivery
- Close coordination with international customers for requirements analysis, sprint/release progress tracking, decision preparation and acceptance of deliverables
- Introducing efficient reporting and control structures for project transparency and governance (KPIs, status, risks, escalations)
- Moderating complex alignment processes between internal and external stakeholders and supporting conflict and escalation management
IT Program Manager transformation program customer-referral program
1&1 Telecommunications SE
Project: Strategic realignment and scaling of the 1&1 customer-referral program
Leading an IT program to further develop and optimize the 1&1 customer-referral program with the goal of significantly increasing reach and conversion rates. Responsible for developing the target picture, market analysis, competitive benchmarking, as well as planning and steering implementation measures up to the rollout planning of a new rewards portal.
- Developing a holistic target picture and action plan to sustainably increase reach, efficiency and conversion rates, including IT roadmap (epics/features), release approach and dependency management
- Building a scalable program and system structure with a focus on integration capability (API/interface concept), user experience and cross-channel communication, including consistent data and consent logic
- Designing and steering a pilot with an incentive platform, including business case, process model, integration scope, test/acceptance criteria and decision basis for the rollout
- Coordination with internal departments (marketing, IT, product management) for prioritization, resource planning and technical implementation across multiple teams (frontend/backend, CRM, data/BI, QA)
- Defining relevant KPIs, building reporting structures and introducing continuous performance tracking including event/funnel logic and regular review cycles
- Managing external partners, service providers and system vendors within an overarching governance model (SLA, release coordination, interface responsibility)
- Ensuring a consistent communication and system logic across the full customer journey, including error/fallback processes, monitoring and handover to operations/hypercare
IT Program Manager App-based eSIM Mobile Product
Drillisch Online GmbH / WEB.DE & GMX (GMX FreePhone)
Project: Development & launch of a disruptive mobile product
Led a strategically highly important IT program for the development and launch of an innovative, app-based mobile product. The program included several parallel workstreams (product/tariff logic, app & backend, integration into telco core systems) and placed high demands on coordinating cross-functional teams and resources.
- Overall responsibility for managing a strategically important large-scale IT project with several parallel project streams and cross-functional dependencies
- Responsibility for program governance, end-to-end delivery control, release/cutover planning, and alignment of key dependencies with CRM/CPQ, billing/charging, provisioning, identity/IAM, payment, analytics, and customer care
- Ensuring cross-functional collaboration and managing all involved project teams and stakeholders to identify and remove obstacles early
- Design and implementation of end-to-end customer journeys to maximize customer satisfaction and increase market appeal
- Planning and execution of extensive end-to-end tests as well as hypercare phases to ensure a smooth product rollout
- Management of risks, issues, escalations, and decision needs in a highly critical project environment with regular reporting to C-level stakeholders
IT Program Manager eSIM Rollout
1&1 Telecommunications SE
Project: Development & launch of new eSIM features
Responsible for leading a business-critical program for the development and rollout of end-to-end eSIM technology. The program required steering and coordination of many parallel projects as well as the integration of all workstreams and processes to ensure a smooth and on-time delivery.
- Management of a complex program with multiple parallel projects across IT development, cloud integration, testing, marketing, and customer operations
- Ensuring smooth collaboration and integration of all involved teams and stakeholders to achieve a common goal and deliver on time
- Development and optimization of digital customer journeys to improve the user experience and increase conversion
- Responsibility for integrating eSIM features into existing IT systems and platforms, including cloud and SaaS environments
- Planning, monitoring, and controlling a complex roadmap as well as project prioritization to ensure successful program execution
- Risk and issue management in a highly critical environment with regular status reports and escalations directly to senior management (C-level)
- Implementation of effective governance and reporting structures to ensure transparency and decision-making across the entire program
IT Program Manager GNSS Network Rollout
Swift Navigation Inc. / Deutsche Telekom / Deutsche Funktur
- Rollout of modern GNSS location technologies through IoT and cloud integration to improve service quality, data availability, and location accuracy in 14 European markets
- Led a multinational technology program for the introduction of location solutions with direct connection to existing B2B service platforms and network-side infrastructure
- Coordination of cross-functional teams as well as management of international technology partners and external service providers for technical implementation and integration
- Building and managing scalable governance structures to control the rollout and integration of cloud and IoT components into existing IT and system landscapes
- Management of technical integrations and interface connections to existing systems and operational processes in a group-wide context
- Ensuring operational stability during the rollout through active risk and escalation management
- Close coordination with internal departments, technical stakeholders, and external partners to align with strategic target visions and market needs
- C-level reporting to support transparent control and operational and strategic decision-making during the European rollout
IT Program Manager Global Windows 10 Rollout
Lanxess AG
- Led a global rollout to introduce Windows 10, modern cloud technologies, and group-wide business systems (including CRM) in 33 countries — including production sites with critical operational requirements
- Efficient management of international service providers, especially teams in India, to support the implementation of technical requirements and remote support
- Development and execution of detailed rollout plans for industrial sites, including ensuring system availability, data migration, and integration of existing applications
- Management of transformation requirements in the context of acquisitions, while taking ongoing carve-out and outsourcing processes into account
- Standardization of rollout processes with focus on technical analysis, interface integration (e.g. CRM/ERP systems), feedback loops, and timeline control
- Development of a comprehensive change management plan for introducing the new system landscape — including communication strategy, training measures, and user activation
- Close collaboration with international site leads, business units, and external partners to align strategic milestones and operational execution
- Introduction of modern security standards, cloud and CRM integrations to create a future-proof and scalable system architecture
Head of Solution Delivery / Project Management
COCUS AG
Project: Building and leading the project management team of an international IT service provider
Built up, scaled, and led a project management team, both professionally and disciplinarily, to manage a customer portfolio with numerous parallel IT and software projects in the seven- to eight-figure budget range. As department head, I was responsible for project and delivery governance (methods, standards, reporting), resource and capacity planning, and overall control of scope, budget, timelines, risks, and quality — with the clear goal of reliably delivering the contractually agreed results.
- Team leadership & portfolio management: Led a team of 15 project managers responsible for multiple simultaneous customer programs in automotive, telecommunications, logistics, and energy; established clear roles, escalation paths, and decision-making formats (steering, delivery reviews, risk boards)
- Delivery in an IT service provider context: End-to-end responsibility from scoping/transition through implementation to acceptance, hypercare, and handover to operations; managed change requests, prioritized backlogs, and ensured delivery capability across several streams (dev, test, infrastructure, operations)
- Example Porsche AG – Cloud data infrastructure: Program/project management of a cloud-based data infrastructure project, including building a scalable cloud architecture (platform/foundations, security by design, operating model) and aligning key dependencies with enterprise IT, data protection, and security
- Additional customer projects (selection): Vodafone (telco/IT projects in the product and platform environment), METRO AG (enterprise IT/integration and digitalization initiatives), Haeger & Schmidt Logistics (digital logistics/planning solutions), and ZF (industrial/connectivity programs, e.g. 5G/campus network context)
- Software/SaaS programs & transition projects: Development and implementation of modern software and SaaS solutions with responsibility for design, development, testing, and go-live; special focus on transition and modernization projects in IT infrastructure (legacy replacement, standardization, platform/tooling modernization)
- Modernization & cloud migration: Consulting and execution control for cloud migrations (target architecture, migration waves, cutover planning), introduction of scalable SaaS solutions, and integration into existing system landscapes; translating trends such as Industry 4.0, IoT, and digital ecosystems into concrete execution roadmaps
- Customer & stakeholder management (up to C-level): Central point of contact at program/portfolio level with responsibility for goal clarification, prioritization, and decision-making; management of expectation setting, status/steering communication, and escalations, as well as commercial control across scope of services, change requests, acceptances, and critical project phases
IT Program Manager for Market Entry in the SEA Region
TUI AG
Project: Development and launch of a travel booking platform in the SEA region
Responsibility for leading an internationally focused program with high strategic importance, which included the development and launch of a travel booking platform for expansion into the SEA region. This complex project was a key part of TUI's digital transformation strategy and required coordination of globally distributed teams and resources.
- Led an international team and managed an Indian service provider with more than 100 employees across different time zones and cultures
- Developed a cloud-based booking platform using state-of-the-art technologies, including SaaS and machine learning
- Managed product development and integration into existing IT systems, including adaptation to local and regulatory requirements in the target markets
- Planned and monitored an 8-digit program budget as well as detailed schedules for a complex global project
- Worked closely with C-level stakeholders and regional leaders to ensure strategic goals and market entry strategies
- Coordinated teams across multiple disciplines, including software development, infrastructure, testing, marketing, and customer support
- Implemented modern governance and reporting structures for effective decision-making and on-time delivery
Industry Experience
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Experienced in Information Technology, Telecommunication, Automotive, Energy, Transportation, and Tourism.
Business Area Experience
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Experienced in Information Technology, Project Management, Operations, Product Development, Strategy, and Marketing.
Summary
Experienced IT project and program manager with more than 12 years of experience leading large international projects and teams, as well as deep expertise in software delivery, rollouts, IT transformations, and the introduction of innovative solutions.
I support companies in filling critical delivery and leadership roles, as well as in successfully delivering IT, software, and infrastructure projects, especially in demanding transformation and change situations.
Skills
Experienced It Project And Program Manager With More Than 12 Years Of Experience Leading Large International Projects And Teams. Specialized In Implementing Complex Ai And Genai Solutions, It, Software And Infrastructure Solutions, Software Delivery, Digital Product Development, International Rollouts And It Transformations, As Well As The Introduction Of New Products, Platforms And Services.
Focus Areas And Key Skills
Senior It Project Management And Software Program/Project Management: Leading Extensive And Complex It Projects And Programs, As Well As Managing Programs With Eight-Figure Budgets And Up To 100 Employees
Ai & Automation: Leading Ai Programs And Products From Use Case Definition Through Model And Architecture Selection To Production Launch; Building An Ai Platform For Engineering Use Cases And An Ai Product Including Privacy-Compliant Architecture, Eu Hosting And A Passed It Security Review
International Rollouts & Go-Lives: Launching New Digital Products For Up To Several Million Customers And Coordinating Global Rollouts In 33 Countries For More Than 14,000 Employees
Stakeholder, Governance & Escalation Management: Working Up To C-Level And Executive Management, Structured Communication, Decision Preparation, Negotiation, And Professional Conflict And Escalation Management In Complex Transformation Projects
Digitalization Projects: Analysis, Prioritization And Further Development Of Product Backlogs, Including Assessment Of Feasibility And Added Value
Cloud & Data: Expertise In Modern Technologies And Infrastructures, Especially Cloud Solutions (Saas, Paas, Iaas), Data-Driven Processes, And The Introduction, Integration And Scaling Of Innovative Ai Solutions Into Existing It And Process Landscapes
Outsourcing And Vendor Management: Leading It Outsourcing Projects And Managing Service Providers In International Settings
Budget Management: Managing Multi-Million Budgets And Allocating Resources Efficiently
Agile Development: Agile Development Methods (Scrum, Safe) And Promoting Fast, Flexible Product Development
Team Leadership And People Management: Proven Leadership Skills With Responsibility For Teams Even In Critical Project Situations
Industry Knowledge
Telecommunications, Pharma / Life Science, Chemicals, Public Administration, Automotive, Retail, Travel / Tourism, Logistics, Insurance, Energy
Technologies
(Gen)Ai / Artificial Intelligence, Digital Transformation, Cloud, App, Devops, Data Analysis / Big Data, Internet Of Things (Iot)
Tools
Ai Tools (Chatgpt, Gemini, Claude Code, Openclaw), Jira / Confluence, Ms Project (Time And Resource Planning), Ms Office, Ms Teams, Miro, Github
Languages
Education
Cologne Business School
Cologne Business School
Bachelor of Arts · International Business - Marketing Management · Cologne, Germany
Statistics
Experience
Expertise
Qualifications
Profile
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