Achim (Peter) Klein-Portfolio Manager, Consultant, Leadership Coach
Check rate
Experience
Portfolio Manager, Consultant, Leadership Coach
Abbvie Deutschland GmbH &Co. KG
- Managing and optimizing a portfolio of about 100 projects (launches, in-field solutions, data & analytics, digital solutions, digital products)
- Optimizing the existing project standard (playbook) and aligning with the European and global organization (USA)
- Coaching project managers on setup, planning, cooperation with the business, GDPR, GxP, data security and launches
- Preparing projects for works council information and project closure communication
- Optimizing resource management (tracking, allocation, prioritization)
- Taking over individual project leads (off-/transboarding, event management, checking WhatsApp approval on business smartphone)
- Supporting the hiring of external project managers
- Optimizing meeting structure, project controlling (KPIs), change and demand management
- Optimizing risk, issue, dependency and quality management and supporting internal audits (GxP)
- Optimizing the portfolio management tool (Smartsheet) at national, European and global levels
- Designing and implementing a business value complexity scoring
- Establishing a strategic PMO with a sister department and optimizing cross-functional teams
- Reporting, communication and escalation at management level
- Leadership coaching for several future leaders (short-term assignment)
- Developing the concepts "PPM as a Service" and "Internal Customer Approach"
- Developing and reviewing an "AI Data Governance" concept, including roles and processes
- Selecting and onboarding the successor
Project Manager, Scrum Master, Transition Manager
Münchner Rückversicherungs Gesellschaft AG (Munich Re USA)
- Managing a provider change (migration from Infosphere to Informatica IICS, SaaS) including agile transition
- Setting up a hybrid project organization (about 25 staff, different providers) and introducing the agile approach in Azure DevOps
- Optimizing resource management and agile role profiles (Scrum Master, Product Owner, Project Manager)
- Strengthening agile structures (planning, sprints, tasks, retrospectives, daily scrums, bug sessions, demos, impediment sessions)
- Managing providers/vendors in India and the USA including escalation and claim/penalty management
- Optimizing meeting structure, project controlling (burn-down, velocity), as well as risk, issue and dependency management
- Reporting, communication and escalation at senior management level (US CIO)
Program Manager
EnBW AG
- Setting up a hybrid program organization including PMO (several subprojects, 60 staff) and approach model
- Introducing a cross-functional organizational structure ("Wingman principle")
- Optimizing resource management (tracking, prioritization)
- Strengthening agile role profiles (Chief Product Owner, Product Owner, Agile Coach) and structures (Spotify approach) with Azure DevOps
- Improving the capability map and roadmap structures including IT architecture
- Optimizing meeting structure, project controlling and vendor management
- Optimizing compliance, risk and dependency management
- Aligning with associated projects (platform decommissioning, in-house development)
- Reporting, communication and escalation at management level
Global Transition Manager, Project Manager
Münchner Rückversicherungs Gesellschaft AG (Munich Re/MEAG)
- Planning, managing and implementing the transition and transformation of workplace services (service desk, onsite support, printing, SCCM, encryption, chatbot) globally (USA, APAC, EMEA)
- Managing the replacement of an infrastructure provider and introducing a new provider with communication, escalation and change
- Implementing the approach model (planning, knowledge transfer, shadowing, hypercare, stabilization, cut-over, go-live) based on ServiceNow
- Organizing global knowledge transfer sessions and daily coordination with EMEA, Americas and APAC management
- Developing global user communication and works council communication
- Planning and implementing the rollout of smart meeting rooms (MTR, Logitech, MS Teams) in EMEA
- Managing providers (Ricoh, Datavision) and selecting local partners
- Reviewing proposals and accepting devices
- Managing architectural preparatory work and preparing user communication
Interim Manager
Compass Group Deutschland GmbH / Compass Group PLC
- Designing and building a program/portfolio/project organization including PMO setup
- Developing and introducing an approach model with stages and initiating the organizational change process
- Developing and introducing an IT project management framework including processes and tools
- Coaching project managers and supporting operational issues
- Interim strategic project leadership for the implementation of workforce management (491 sites, 5000 staff): scoping, requirements management, project planning, business case, governance structure, hiring preparation
Principal Consultant
ALDI Süd (ALDI International Services GmbH & Co. oHG)
- Design and rollout of international IT vendor governance for managed strategic, strategic and non-strategic partners
- Development of an IT vendor governance framework (processes, standards, policies, guidelines, roles)
- Design of a governance-oriented role concept including RACI
- Optimization of the vendor lifecycle and preparation of governance-relevant policies
- Implementation of performance criteria (KPIs, CSFs) and rollout in Europe and the USA
- Support in the training concept and alignment with senior management
Program Manager
EnBW AG (EnBW-Trading)
- Stabilization of a market and price data system in energy trading (EnBW Trading) with team optimization (15 employees)
- Management of the hiring process for project staff
- Definition of scope and subprojects (Data Backbone, Data Lake, Data Connector, Live Curves, Connector and data quality management)
- Adaptation to an agile approach of the program structure and setup of customer journeys, technical domains, DevOps organization
- Management of MVP development for Live Curves on AWS and Azure DevOps using Python and modeling
- Introduction of agile roles (coach, product owner), daily scrums, sprints and refinements
- Project controlling, budget planning and approvals by the steering committee
- Management of the European procurement process for a SaaS solution according to SektVO, service structure and contract structure
- Compliance check for AWS, optimization of vendor management in IT trading
- Preparation for ISO 27001 audit for KRITIS-relevant suppliers and reporting at steering level
Program Manager
DB PFK AG (Deutsche Bank Privat und Firmenkunden AG)
- Coordination of the migration of DB PFK AG's decentralized infrastructure after the Postbank merger
- Setting up the project plan and onboarding resources
- Coordination with Deutsche Bank (Frankfurt, London) and conducting workshops
- BAIT compliance review (information security, IT governance, disaster recovery)
- Alignment with related projects (Windows 10, access management, central infrastructure)
- Interim technical solutions (TRP process) for printers and clients
- Preparation for the introduction of One Virtual Desktop on Office 365, Windows 10
- Project controlling, identification of convergence potentials and reporting
Project Manager (Global Workstream Lead)
Fresenius SE / Fresenius Netcare GmbH
- Leading compliance, works council and data security topics in the global Office 365 rollout (50,000 users, 70 countries, 200 sites)
- Developing policies for cloud use, information retention & archiving, information classification and coordinating with legal counsels
- Aligning with the GDPR framework, pre-screening, DPIA assessment, gap analysis, privacy employee notice
- Designing and conducting L&C assessments for 70 countries and creating an enablement checklist
- Designing and delivering L&C trainings in 20 languages
- Developing litigation hold processes and migrating from Lotus Notes to Office 365
- Project planning, reporting and committee communication
- Task force lead for cyber security in China and eDiscovery, reporting to the Senior VP Compliance
Interim Vendor Manager
Deutsche Bank AG
- Vendor management for the governance/compliance project Living Wills (Dodd-Frank, BRRD, SAG)
- Project setup, scope definition, effort estimation, project organization and communication processes
- Development of the communication and negotiation process and assessment based on VRM/MA risk criteria
- Optimization of the vendor risk management process and coaching of the project manager
- Collaboration with global law firms to develop living wills amendments and FAQs
- Escalation management at managing director level and sign-off process
- Optimization of the procurement strategy (aggregation, sourcing optimization, third party management)
Deputy Program Manager, Project Manager
DB Systel GmbH / DB Schenker Rail AG
- Supported and represented program management during the rollout of collaboration tools in the Logistics@DBSR Infrastructure program
- Coordinated 4 subprojects (network, rollout, email, local work environment) with 18 team members
- Tracked milestones, coordinated PMO activities, and documented for CMO, TMO, and FMO
- Managed onboarding/offboarding of employees and mentored bachelor's students
- Established requirements, change, and claim management, as well as quality management
- Built a printer taskforce to optimize SLAs and resolve incidents
- Managed stakeholders and gave presentations at the CIO level
- Rolled out the DB Communicator collaboration tool, piloted in Glattbrugg, and developed use cases
Escalation Manager
UDG GmbH / Procato GmbH
- Established a project governance model (risk, change, communication, stakeholder management)
- Optimized Scrum planning (epics, stories, sprints) in Jira/Confluence
- Led team workshops and revalidated use cases, requirements specifications, and business cases
- Developed a traceability matrix to track completion levels
- Set up claim and contract management according to EVB-IT
- Adjusted resource planning
Interim Project Manager
AXA Group / Axa Technology Services Germany GmbH
- Designed and implemented a transition and engagement model for service offshoring to Axa Technology Services India
- Managed an international team (Germany, Belgium, India)
- Planned milestones and developed a project organization model
- Managed hiring processes and relocation plans for employees in Germany and Belgium
- Designed knowledge transfer and service transition (parallel run)
- Supported business case development, risk management, and works council communications
Interim Project Manager
Getronics Premium IT-Service GmbH / Studienkreis GmbH
- Planned, designed, and rolled out a Windows 8 thin client at 580 locations
- Built a 10-person project team and planned milestones
- Designed the thin client (Dell Windows 8 image and patch), network, and backend architecture
- Developed an operations and service concept (SLA, OLA, VOS) and handled escalation management
- Coordinated with Cisco, Dell, and GUWATEC
- Managed claim and change processes and performed project costing
- Managed stakeholders and program marketing
Management Consultant
Hahnair GmbH
- Advised on the design and setup of IT service management (ITIL)
- Reorganized the IT department and developed a strategic roadmap
- Established and optimized project management structures, conducted training, and developed manuals
- Mapped the structures in Jira and Confluence
Interim Project Manager
Wüstenrot & Württembergische AG / Bausparbank AG
- Implementation of a Balanced Scorecard in the IT environment and optimization of a product cost report for IT services
- Managed projects I and II with 6 team members, milestone planning and organizational model
- Tool customization in Clarity and Open Workbench
- Project I: KPI set, BSC map, management interviews, high-level and detailed concept for data management (SAP)
- Project II: interview series, detailed analysis and action plan for product cost report
- Supported procurement process optimization and KPI development
Project Manager
DB Systel GmbH
- Designed and implemented a video conferencing solution as a standard product in the service portal
- Led a 35-person interdisciplinary team for platform, network and operations integration
- Product bundling, pricing and billing concept
- Service life cycle management (SLA, OLA, VOS, concierge service)
- End-to-end orderability and claim management
- Project costing and quality gates
- Communication with steering committee and stakeholders
Overall Project Manager, Program Manager
DB Systel GmbH / DB Schenker Rail AG
- Rolled out video conferencing solutions at 17 locations in 10 countries as part of an insourcing strategy
- Coordinated four subprojects with 15 team members and milestone planning
- Project costing, rollout, operations concept and end-to-end testing
- Task force management and escalation processes
- Provider and vendor management (Vodafone, Cisco, DBKT, T-Systems)
- Claim management and business case validation
- Communication and training concepts
Project Manager
DB Systel GmbH / DB Logistics AG
- Rolled out web conferencing as a desktop feature in the rail group
- Built the team and coordinated with internal service units
- Requirements management, milestone planning and vendor management
- Risk management, change and escalation management
- IT security audit (protection needs, residual risk declaration, Federal Data Protection Act)
- Committee communications and board presentations
Project Manager
DB Systel GmbH / DB Fuhrpark Service GmbH
- Rolled out WAN, MS Vista Desktop, network printers and smartphones at DB Fuhrpark Service
- Coordinated a 3-person rollout team and milestone planning
- Developed printer and smartphone concepts
- Service desk instructions and escalation management
- Claim and change management
- Program controlling and stakeholder communication
Project Manager
DB Systel GmbH / DB Schenker Rail AG
- Rollout of Windows 7 desktop services as part of a global insourcing strategy
- Team coordination, milestone planning and implementation of the workspace model
- Insourcing approach, due diligence and transition
- Vendor management (DBKT, Lenovo) and risk management
Interim Project Manager, Management Consultant
Atos Origin GmbH / Atos India / eplus
- Program management for the IT Stabilization & Improvement taskforce at e-plus (outsourcing, offshoring, change management)
- Team building, recruitment and coaching (4 staff)
- Implementation of risk management (Ishikawa, FMEA) and vendor/relationship management
- Optimization of IT governance and service management concepts (SLAs, OLAs, KPIs)
- Reporting at executive level
Project Manager
New Identity AG (heute UDG) / Deutsche Telekom AG
- Project management for the "Contextual Communication Engine" (social media) using Scrum
- Team building (15 staff), resource management and finalizing requirements
- Creation of requirements specification, test concept and stakeholder management
- Introduction of Scrum roles, sprints and daily scrums
- Reporting at board level
Project Manager
DB Systel GmbH / DB Netz AG
- Special rollout of DAViT desktops for route management
- Coordination of the rollout team and milestone planning
- Incident and problem management, stakeholder management
- Preparation of an internal service agreement and risk management
- Formation of a taskforce and replanning for changes
Deputy Program Manager, Consultant, PMO
DB Systel GmbH
- Program management and PMO function in the BKU21 program (60,000 Windows Vista clients)
- Multi-project management and deputy role
- Program controlling, KPI system, reporting and risk management
- Formation of taskforces, change and claim management
Consultant
Bayer Business Services GmbH
Product Management Specialist
Lufthansa Systems Infratec GmbH
Consultant
Bayer Business Services GmbH
Service Manager with Budget Responsibility
T-Systems Enterprise Services GmbH / DPAG-DP IT Solutions GmbH
Quality Manager
T-Systems Enterprise Services GmbH / DPAG-DP IT Solutions GmbH
Transition Manager, Project Manager
gedas Deutschland GmbH / Peguform GmbH
Service Delivery Manager, Service Level Manager, Change Manager
gedas Deutschland GmbH / Audi AG
Consultant, Shift Manager
Deutsche Bank / IBM Global Services
Project Manager (Billing Environment)
T-Systems International GmbH / T-Mobile
Self-employed Consultant
Senior Account Manager, Project Manager
Materna GmbH & Co KG
Business Development Manager Europe, Key Account Manager, Project Manager DACH, UK
IIR Deutschland GmbH - ESI International Inc.
Sales Manager, Project Manager
Primark GmbH WEFA / WEFA Inc.
Internal Organization, Sales
Creditreform Mannheim
Industry Experience
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Experienced in Information Technology, Banking and Finance, Retail, Transportation, Insurance, and Fashion.
Business Area Experience
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Experienced in Project Management, Information Technology, Sales, Operations, Procurement, and Strategy.
Skills
It Governance, It Strategy Management, Compliance, Risk Management:
- Developing Strategic It Governance Models And It Organizational Models Based On Cmmi, Cobit, Itil, Pmi
- Designing And Implementing Compliance Issues (Brrd, Dodd-frank, Gdpr, Csl, Cloud Act, Gdpr, Iso 27001, Kritis, Bait, Marisk)
- Developing Risk Management Models Based On Cmmi, Cobit, Itil
- Developing Project Governance Models And Project Management Manuals
- Developing Strategic It Product And Portfolio Management
- Creating Business Cases (Tco, Roi)
- Developing Cost And Pricing Structures
It Project Management:
- "Trouble Shooting", Project Crisis Management, Change Management
- Multi-project And Program Portfolio Management, Setup, Project Planning
- Project Team Building, Team Leadership, Coordination, Management Of Intercultural, Interdisciplinary Teams At National And International Level
- Conflict Management
- Project-related Controlling, Development And Management Of It Metrics Systems And Balanced Scorecards, Definition Of Project-related Kpis, Csfs
- Project Control, Especially Budget Responsibility, Invoice Review
- Risk And Time Management, Progress Tracking
- Quality Management, Qm Check Of Projects
- Development Of Project Processes, Project Organizations And Raci Diagrams
- Setup Of Pmo, Smo (Design, Process Definition And Implementation, Personnel Search)
- Project Maturity Level Check, Development Of Project Maturity Models
- Conception Of Project Management Handbooks
- Design And Implementation Of Agile Projects (Scrum) And Integration With Traditional Standards (Pmi, Gpm)
- Building And Managing Agile Structures (Safe)
It-service Management:
- Strategic Service Management (Setup, Conception)
- Development Of Product And Service Catalogs, Service Models
- Definition And Implementation Of Itil Processes, Coordination Of Process Steps Incident, Problem, Change, Configuration, Availability, Capacity Management
- Setting Up Local Support And Helpdesk Structures, Team Setup (2nd, 3rd Level, 24/7/365) And Development Of Operating Concepts
- Setting Up Information Management Processes For Uhds
- Sla/ola/upc Design And Support On An International Level
- Contract Management (License, Service, Software, Subcontractor Contracts)
- Operations Manual Design
Contract, Vendor, Sourcing Management:
- Setting Up Vendor Management, Vendor Risk Management (Incl. Sla Management, Replacement)
- Outsourcing, Insourcing, Approach Model Design And Implementation
- Developing Sourcing Strategies (Incl. Third Party Management, Onboarding, Offboarding, Vendor Optimization, Vendor Risk Management)
- Claim Management, Post-signature Management
- Msa, Sla, Ola, Upc Design And Optimization (Contractual Framework)
Interim Management (It, Non-it):
- "Trouble Shooting", Crisis Management, Change And Organizational Management
- Taking Over Management Functions On A Temporary Basis For Staff Changes Or Interim Situations ("Vacancy")
- Building Branches, Business Units, Departments For Companies Or Public Organizations
- Taking Over Management Functions For Clients In Various Industries
- Team Building, Recruiting Team Members, Training Successors
- Setting Up Change Management (It Operations, It Service Management)
- Controlling And Budget Responsibility
- Experience In Communication, Presentation At The X0 Level
Change Management (Transition, Transformation):
- Adapting, Transitioning And Transforming Organizational Structures Based On Changed Strategic Conditions (Outsourcing, Insourcing, Vertical Integration, M&a, Private Equity, Department Mergers, Business Unit Changes)
- Harmonizing It Structures (E.g., Unified Communication, Data Center Consolidation, Shared Services)
- Developing Strategic Roadmaps (Offshoring, Outsourcing, Insourcing, "Make Or Buy", Release Management)
- Change Management At The Organizational Level (It And Business Side)
- Managing Interface Issues (Business-it, Line-project)
- Developing And Implementing Communication Concepts Including Works Councils (Consultation And Approval Requirements)
Strategic Business Development/sales, Product Portfolio Management:
- Classic Management Consulting: Strategy, Market, Competition, Internationalization
- Strategic, Possibly Cross-industry Setup Of Corporate, Sales And Market Structures
- Development Of Sales-related Metrics Systems
- Developing Strategic Kam And Partnering Models
- Building Sales Organizations, Processes And Concepts
- Designing, Implementing, Optimizing And Adapting Product Portfolios (Service Model Setup, Bundling, Upselling, Cross-selling, Bcg Matrix, Abc Analysis, Swot Etc.)
- Developing Cost And Pricing Models And Aligning Them With It Service Structures
- It Controlling, Designing And Creating Bscs (Kpis, Csfs), Also Itil-based
- Designing And Validating Business Cases
Training, Coaching (It, Non-it):
- Leadership Training In (It) Strategy And Governance, Business Development, Negotiation Techniques, Provider And Vendor Management
- Project Management: Certifying About 15–30 Project Managers Per Year
- Training And Coaching In Organizational Development (It, Non-it)
- Coaching Employees And Leaders To Improve Their Own Performance
Products, Tools:
- O 365
- Ms Project
- Ms Sharepoint
- Jira
- Confluence
- Sap R3
- Clarity
- Workbench
- Ariba
- Aws Services
- Azure Devops
Standards, Methods:
- Pmi, Pmbok – Project Management Standard
- V-model (97, Xt)
- Itil
- Cmmi
- Bsi Standards
- Cobit
- Iso
- Scrum
Personal Strengths:
- Thinking And Acting Strategically ("Big Picture," Strategic Risk Awareness)
- Networking, Integrative, Process-oriented Thinking And Acting ("End2end")
- Keeping A Cool Head In Critical Situations, "Troubleshooter," Decisive, Goal-, Solution- And Feasibility-oriented
- Leadership And Team Orientation, Intercultural Competence
Special:
- Developing My Own Consulting Concept "Total Strategy Management"
Languages
Education
George Washington University, PMI-Institute
Post-graduate management program · Management · Washington, United States
University of Mannheim
Law degree, state examination · Law · Mannheim, Germany
Certifications & licenses
Certified AI Manager
IHK Frankfurt
CMMI – basic course
COBIT: COBIT 4.0 – Practitioner
Project Management: certification as part of the GWU management program; PMI standard
Scrum Master - Product Owner – basic training
Service Management: ITIL Foundation
Various GxP trainings and ISO 27X trainings
Statistics
Experience
Expertise
Qualifications
Profile
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