Robert Francia
Interim Project Manager
Experience
Interim Project Manager
IT service company of a regional energy provider
- Delivery of various end-customer projects in server and network infrastructure on time, within quality and budget.
- Project 1: Firewall renewal, replacing an ASA firewall with a Fortinet firewall at an automotive supplier.
- Project 2: Migrating file services from dedicated servers at 5 remote sites to a central managed file service including DHCP, directory, and print services, and decommissioning of the old domain controllers.
- Project 3: Renewal of the network infrastructure at the headquarters and remote sites of a logistics company, and migration of LAN, WLAN, and firewall environments to a managed network service.
- Project 4: Network renewal, upgrading core and access switches at the headquarters of a medical technology company and migration to a managed network service.
- Project 5: Firewall renewal, replacing an ASA firewall with a Fortinet firewall for a city.
- Environment: ASA and Fortinet firewalls, Cisco network components, ITSM Heat/Ivanti, Confluence.
Project Manager
IT service provider for Finanz Informatik
- Increasing the security level through consistent CIS hardening and proof of technical compliance.
- Hardening approximately 7,500 IT assets of various technologies across all stages of an end customer according to CIS benchmark guidelines.
- Defining and aligning the project scope with all relevant stakeholders.
- Building the project organization including governance, processes, and documentation standards.
- Creating and maintaining high-level and detailed plans with MS Project.
- Managing the PMO team consisting of project management and PMO staff.
- Ensuring quality, deadlines, and resource allocation.
- Structuring CIs by technology and mapping to CIS benchmarks.
- Defining and maintaining Qualys profiles and policies.
- Conducting target-to-target comparisons for non-Qualys controls.
- Planning, managing, and quality-assuring Qualys scans before and after hardening.
- Close coordination with business units for planning and implementation of hardening measures.
- Supporting and coordinating required changes in operations.
- Providing quality-assured evidence such as scan reports, deviation documentation, and target-to-target comparisons.
- Building transparent reporting on CIs, technologies, and work packages.
- Regular reporting to committees and C-level management.
- Ensuring acceptance and handover of all project results.
- Establishing and maintaining the risk register including deriving and tracking actions, as well as escalation and decision management.
- Environment: CIS benchmarks / hardening standards, CMDB-based CI structures, Qualys compliance scans, approx. 7,500 IT assets, hardening of server operating systems, middleware, databases, and network components, involvement of approx. 22 departments and >130 project staff, classic and hybrid project management.
- Tools: MS Project, Excel, SharePoint, Microsoft 365, ServiceNow (CMDB, Change, Workflow), MS PowerPoint, ThinkCell.
Security Analyst IT Risk / Project Manager
French major bank
- Ensuring security compliance for IT applications in the context of DORA compliance.
- Designing the end-to-end process to ensure security compliance of IT applications.
- Reviewing and determining IT application risk profiles based on the CIAT criteria (Confidentiality, Integrity, Availability, Traceability).
- Defining the application security baseline by selecting relevant IT security controls for each risk profile.
- Conducting security compliance reviews with IT application owners via interviews or workshops.
- Performing gap analyses to identify risks in case of non-compliance with IT security requirements.
- Validating compliance review results and risk findings with security managers and the CISO.
- Formulating risk mitigation measures and documenting them in the bank's GRC tool.
- Tracking the actions and aligning the evidence.
- Environment: ServiceNow GRC, NIST Cybersecurity Framework, ISO 27001, ISO 27005, DORA.
Project Manager
Municipal energy provider
- Further development, upgrades, and migrations of geographic information systems to save costs.
- Project Lovion Integration: merging the Lovion Netzbau and Lovion Work Management System, including project planning, interface management with business units, and management of software development and data center service providers.
- Project Smallworld GIS Upgrade: upgrading from version 4.3.08 to 5.3.3, including migration management and building the new virtual server infrastructure.
- Project ETRS89 Migration: converting the coordinate system from Gauss-Krüger GK2 to ETRS89.
- Project Alarm Platform: implementing a central alerting platform based on the FE2 solution from Alamos.
- Carrying out eight additional small projects in the geo-information area.
- Environment: Lovion system, GE Smallworld GIS, classic and hybrid project management.
- Tools: Jira, Confluence, Xray, AWS, VMware ESX.
Project Manager, Coach, Sparring Partner
Financial services provider for securities trading
- Upgrading the BMC ITSM suite including the infrastructure platform change to a native cloud (Kubernetes) due to release requirements.
- Ensuring the application's supportability through the upgrade.
- Coaching the internal project manager in creating project proposals and change requests.
- Assisting with project planning (milestones, resources, costs, budget).
- Coaching in project management, risk management, and escalation management.
- Supporting project status reporting to management.
- Environment: native cloud (Kubernetes), BMC ITSM suite, BMC Helix.
Project Manager
Financial services provider for securities trading
- Migrated 450 on-premises application servers to the finance cloud to reduce costs.
- Reviewed technical requirements and cloud compatibility of application servers.
- Aligned commercial, ordering, and provisioning processes with the IT service provider.
- Conducted a proof of concept for processes and technical migration.
- Supported application owners with ordering, technical questions, contract termination, and decommissioning of old equipment.
- Regularly reported savings to management and IT controlling.
- Implemented a Software Asset Management (SAM) tool to address audit findings.
- Planned and managed budget, project schedule, including milestone, resource, and cost plans.
- Coordinated internal staff and external vendors for project execution.
- Participated in contract negotiations with service providers.
- Oversaw the implementation of the Flexera SAM tool for automated inventory.
- Integrated the tool with data sources like SCCM, Active Directory, and CMDB.
- Implemented IT service management processes and created operational manuals as well as security and test plans.
- Operationalized the license/software asset management process by introducing a SAM service.
- Onboarded vendors and prepared commercial contract and license data.
- Performed license reconciliation and tracked actions to close audit findings.
- Environment: Windows/Linux servers, finance cloud, FlexNet Manager Suite (FNMS) Flexera, SAP CUNO, planningIT, native cloud, classic and hybrid project management.
IT Security Project Manager
Insurance Company in Austria
- Planned and implemented IT security projects to mitigate cyber and information risks according to DORA, VAIT, and FMA requirements.
- Project planning, management, and creation of milestone, resource, and cost plans.
- Coordinated external vendors and performed status reporting to management and steering committees.
- Implemented an intrusion prevention system (IPS) and introduced PKI certificate management for Active Directory.
- Implemented a Data Loss Prevention (DLP) system based on Microsoft 365.
- Introduced certificate checks for client-based VPN access and SSL inspection for encrypted internet connections.
- Supported IT compliance audits.
- Introduced a Cloud Access Security Broker (CASB) solution, including RFI, RFP, and proof of concept.
- Created a ransomware incident response playbook and developed a SOC target operating model.
- Modeled the security incident response process and integrated it into the corporate IT incident management process.
- Developed a concept for implementing a cross-company parent CMDB.
- Environment: Clarity PPM, Jira, Confluence, Ariba, RSA Archer, Microsoft Azure, Microsoft 365.
IT Project Manager
IT service provider for financial IT
- Set up and relocated a data center, including decommissioning an existing data center and migrating customer IT systems.
- Served as main contact for the network department and managed the network infrastructure setup in the new data center.
- Coordinated about 20-25 staff for the design, planning, and build-out of the network.
- Led workshops to develop migration concepts for various networks.
- Planned the network deployment in coordination with storage, server systems, and mainframe teams.
- Planned the relocation of firewalls, load balancers, and network management systems.
- Managed external vendors for data center interconnections.
- Implemented IT security measures to address ECB findings in network infrastructure.
- Implemented line encryption on cross-connections between data centers.
- Implemented network segmentation and firewall protection, and secured the stock exchange connection.
- Tracked actions and provided regular status updates to the client.
- Environment: data center network infrastructure, DWDM, Application Centric Infrastructure (ACI), Fortinet/Cisco firewalls, load balancers, LAN, WAN, MAN.
Project Manager / Business Analyst IT Security & Business Continuity / Operating Model
Large French bank
- Implemented a NIST-based cyber security framework in four German entities to achieve maturity level 3.
- Conducted control assessments, including evidence collection and maturity evaluation for over 1,000 controls.
- Developed a business continuity solution for emergency workstations (Business Recovery Seats), including site evaluation and provider onboarding.
- Launched a corporate IT continuity framework and performed business impact analyses.
- Performed application and third-party risk analyses according to BAIT and MaRisk.
- Introduced a Secure Software Development Framework (SSDF) based on NIST.
- Designed a cross-functional IT risk management organization and developed the target operating model (TOM).
- Project lead for the stream operating model, organization, and governance to consolidate IT operations.
- Developed the target organization in coordination with HR and employee representatives.
- Supported the program manager as PMO, including creating business cases and milestone plans.
- Environment: RSA Archer, NIST Maturity Assessment Tool, ISO 27001, ISO 27005, BAIT, MaRisk.
IT Transition Manager
IT service provider for financial IT
- Managed a vendor transition to transfer network and desktop services.
- Served as central point of contact for all transition-related topics.
- Coordinated and aligned all necessary activities for service migration.
- Coordinated resources and monitored contractually agreed support services.
- Environment: global bank WAN, Cisco network components.
Project Manager Cyber Security
German Major Bank
- Project management for expanding the ArcSight SIEM environment and transferring it to Cyber Security operations.
- End-to-end implementation of ArcSight content onboarding projects based on security requirement analyses.
- Leadership of migration projects for ArcSight EMS and Reporting Manager.
- Optimization of the content onboarding process in coordination with the SOC and engineering teams.
- Management of a project to map the onboarding process in the BPM tool TIGGS, including building the CMDB.
- Resolution of audit findings in security event monitoring and vendor governance.
- Planning of the content migration from ArcSight to Splunk.
- Project management for security hardening: evaluation of hardening policies, conducting gap analyses for IT governance, and defining a requirements catalog.
- Coordination of assessment and review workshops with subject matter experts.
- Environment: HP ArcSight Enterprise Manager, TIGGS, MS SharePoint, RSA Archer, Remedy, ServiceNow, Splunk Enterprise, globally distributed virtual teams.
Service Transition Manager
Aviation / Air-Cargo
- Operational transition for a new central air cargo logistics handling system.
- Ensuring the proper transfer to IT operations.
- Single point of contact for the system integration project team regarding service transition.
- Project planning, control, and monitoring of the operational transition in terms of schedule, scope, and budget.
- Coordination of subproject managers in the context of the operational takeover.
- Defining the operational takeover process in collaboration with operations teams.
- Organization and leadership of the operational review boards.
- Environment: replacement of a host-based system with air cargo management software, migration of approximately 50 feeder and receiving systems.
Service Transition Manager / Change Manager
German Major Bank
- Ensuring the proper transfer of software developments into operations as part of a bank integration.
- Definition of the Target Operating Model (TOM) and determination of resource requirements.
- Coordination of service level requirements, OLAs, and SLAs.
- Monitoring of quality gates in the waterfall model and delivery of documentation.
- Advising on the creation of operations manuals, escalation matrices, and incident classifications.
- Planning of knowledge transfer for support levels 1 to 3.
- Responsibility for operational acceptance tests and review of operational readiness.
- Implementation and operation of the SAP high-performance platform Magellan.
- Monitoring changes in the production environment.
- Organization and conduct of Change Advisory Boards (CABs) and approval of change requests.
- Environment: software development in sales/investments, SAP core banking system (UC4, ETL), BMC Remedy.
Project Manager
International Mobile Service Provider
- Establishment of a reporting process for revenue and profit (Revenue, P&L) between a subsidiary and the parent company as part of a corporate integration.
- Coordination of all activities to ensure the departments are integrated on time and within budget.
- Conducting a feasibility study with various options.
- Definition of milestones and responsibilities within the project team.
- Setting up and integrating the reporting structure into existing systems.
- Reporting to project sponsors as well as global sales and finance management.
- Environment: ERP and finance systems, international project environment.
Sabbatical / stay abroad
Private
- Sabbatical and stay abroad.
Project Management / Organization / Coordination
German major bank / Application Integration Windows division
- Provision of application servers for migrating applications as part of a bank integration.
- Single point of contact for the Application Integration Windows group to the integration project.
- Clarification of project requirements for integration services for server applications.
- Coordination of order intake requirements and commissioning processes.
- Resource planning and management to ensure order fulfillment.
- Interface to change and release management.
- Provision of automated applications in test environments for integration testing and production release.
- Environment: Windows 2003 Server, Active Directory 2003, NetInstall 5.7, MSI technology, Peregrine Service Center 6.1.
Outsourcing Project Manager - Transformation Phase
International telecommunications service provider / consumer goods manufacturer
- Global network and telecommunications outsourcing at 600 sites worldwide.
- Implementation of a standardized network environment (WAN, MAN, LAN, WLAN) and IP telephony at two manufacturing sites in Germany as well as in Baltic and Nordic countries.
- Facilitation of workshops to determine technical requirements and develop migration strategies.
- Definition of site requirements regarding power, cabling, and air conditioning.
- Collaboration with solution architects to determine equipment needs.
- Monitoring of hardware and software deliveries and technical concepts.
- Piloting and rollout of new infrastructure solutions.
- Negotiating maintenance windows for migrations in 24x7 manufacturing production environments.
- Leading acceptance tests and documenting the new environment.
- Multi-project management of up to 11 parallel projects.
- Environment: Cisco network and IPT equipment, MS Project.
Release Manager
International IT service provider / German major bank
- Transition of release management processes from the bank to the IT service provider as part of desktop outsourcing.
- Knowledge transfer of processes and methodologies through interviews and shadowing.
- Documentation and optimization of release management processes and interfaces.
- Taking on execution responsibility as Release Manager on behalf of the service provider.
- Coordination with change management processes according to ITIL.
- Environment: Peregrine Service Center 5.1/6.1, Workflow Management Tool ADIS.
Migration Lead (Subproject Manager)
German major bank
- Migration of application servers from an NT 4.0 structure to a Windows 2003 Active Directory structure in the investment banking area.
- Technical and organizational responsibility for about 250 application servers and 80 banking applications at the London site.
- Interface between infrastructure, operations, and product owners.
- Scheduling and status reporting to the overall project management and client.
- Provision of test, pre-live, and production environments via NetInstall 5.7.
- Preparation and support of acceptance tests as well as production support.
- Design and optimization of accompanying processes.
- Environment: Active Directory 2003, Windows 2003 Server, NetInstall 5.7, Peregrine Service Center 5.1/6.1.
Consultant / Analyst
German major bank
- Management consulting to ensure internal and external IT compliance in the area of enterprise content management.
- Creating audit-proof system documentation (operations, security, and emergency plans).
- Reviewing IT baseline security according to BSI for newly implemented content management systems.
- Analyzing and optimizing IT operational processes based on ITIL best practices.
- Modeling business processes of automated document processing in ARIS.
- Planning cross-departmental separation of duties between development and operations.
- Creating training concepts, cost and schedule plans for project implementation.
- Environment: AIX, Windows Server 2003, OS/2, MVS host, ARIS Toolset, BSI baseline security.
Senior Consultant
ECS Bad Homburg GmbH
- Set up and led bid management for the consulting department.
- Qualified customer inquiries and developed solutions with technical specialists.
- Prepared proposals and handled price and contract negotiations.
- Managed resources, including qualification and procurement of external resources.
- Acquired and maintained relationships with suppliers and staffing agencies.
- Responsible for project costing, controlling, invoicing, and management reporting.
- Introduced project management methodologies and tools.
- Provided pre-sales support and business development.
Subproject Manager User Survey / PC Rollout
Unisys Deutschland GmbH
- Managed the site and user survey subproject for a Europe-wide PC standardization project at a chemical company.
- Rolled out 38,000 client PCs across Europe.
- Collected inventory data manually through user interviews (200 PCs/day).
- Built an organizational structure with a team-leader level and led up to 120 employees.
- Planned and conducted training sessions.
- Provided status reports to the overall project management and managed escalations.
- Designed quality assurance measures.
- Environment: Windows XP, Radia software distribution, Bluecurrent rollout tool, MS-Project.
IT Consultant / Management Consultant
Unisys Deutschland GmbH
- Qualified providers for a network outsourcing project in South America, Australia/New Zealand, and Europe.
- Created tender documents (RFI + RFP).
- Conducted the provider qualification process for a global MPLS network.
- Evaluated service provider offers and created a benchmarking matrix.
- Led service and price negotiations with shortlisted providers.
- Prepared decision papers for management.
Subproject Manager
Unisys Deutschland GmbH
- Built the network and server infrastructure for a service center for automated document processing.
- Planned and designed the data center network infrastructure and WAN connection for 11 branch offices.
- Coordinated suppliers and approved implementations (UPS, Cisco components, racks).
- Managed the relocation of about 30 server systems and 50 client workstations.
- Commissioned the environment in cooperation with the client.
- Environment: Windows NT 4.0/2000 Server, Unisys document scanning lines, Cisco routers/switches.
Project Manager
m+s Elektronik AG
- Rolled out and operated securities trading systems for Deutsche Börse across Europe.
- Implemented EUREX, XETRA, and CBOT trading systems.
- Established a help desk for remote monitoring and administration of the systems (5 x 18 hours).
- Led a nine-member international support and rollout team.
- Ensured compliance with SLAs.
- Environment: Windows NT 4.0, Sun Solaris, HP AIX, BMC Patrol.
Industry Experience
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Experienced in Banking and Finance, Information Technology, Telecommunication, Transportation, Food and Beverage, and Professional Services.
Business Area Experience
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Experienced in Project Management, Information Technology, Operations, Quality Assurance, Procurement, and Sales.
Summary
Over 25 years of ICT experience, with many years as an employed Senior Consultant and Project Manager at various IT system and consulting firms. Working freelance since 2007.
Many years of experience leading IT infrastructure, organizational, and security projects. Extensive knowledge in service transformation and transition, solution implementation, standardization, migration, and rollout. Basic expertise in IT governance, risk & compliance, as well as information, IT, and cyber security, and also in business and IT continuity.
Advising and reporting to top-level management, such as CIO, CTO, and CISO.
Extensive experience with complex outsourcing and corporate integration projects, including at international level and abroad.
Leadership experience in projects with more than 130 project staff. Working with globally distributed virtual teams (virtual teaming, nearshoring, and offshoring).
Skills
Leading Projects And Programs In It Infrastructure And Networking
Leading Projects And Programs In Information, It, And Cyber Security
Leading Projects And Programs In Service Transformation And Transition
Leading Projects And Programs In Hardware And Software Rollouts
It Service Management (Itsm)
Information, It, And Cyber Security
It Risk Management
It Governance
Information Security Management System (Isms) Implementation
Information System Auditing
Languages
Education
University of Applied Sciences of the German Federal Post Telecom in Dieburg
Diploma Engineer, Telecommunications · Electrical engineering, specializing in telecommunications · Dieburg, Germany
Certifications & licenses
Certified NIS2 Directive 2.0 Lead Implementer
Certified Information System Auditor
ISO/IEC 27001 Lead Implementer
PECB
CISSP (ISC)2 Certified Information Systems Security Professional
ITIL Expert In IT- Service Management
OCG / APMG
Certified Project Manager (Level C)
GPM / IPMA
COBIT Foundation Certificate
ISACA
Cyber Security Practitioner
ISACA / BSI
ITIL V3 Intermediate Lifecycle Certificates
ITIL V3 and V2 Foundation Certificate in IT Service Management
Splunk Power User 6.3 Certification
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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