Henok M.-M.Sc. Industrial Engineer | Technical Trainings & Enablement | Interim Project & Product Manager

Check rate
Experience
Electrician Specialist for Predefined Work (Dt: EFfT)
WBS Trainings
- Fundamentals of electronics measurement, electropneumatic circuits & protective measures according to DIN-VDE
- Installation, wiring and commissioning of PLC-controlled Systems
Freelance Digital Learning Expert
Workaway International Program
- Introduced a digital learning platform using automated Slack workflows across four departments. Used Claude AI to create science learning content and introduced agile rollout sprints for project-based work at an education-focused NGO in the Philippines.
- Achieved a 95% acceptance rate and increased participant performance by 40% through iterative, data-driven improvement cycles.
- Analyzed program data: inconsistent curriculum data was structured using SQL queries and merged in Excel with SDG indicators and faculty data. Based on the harmonized data set, developed a Power BI dashboard providing transparency on SDG coverage across all programs through an actual-versus-target comparison.
Expert Product Manager/ Technical Trainer
Hanwha Qcells
- Established a practical training center for solar installers and delivered 250+ technical training sessions, enabling external partner companies to implement projects independently and in compliance with standards.
- Identified error patterns through data-driven analysis (SQL) of 10,000 recurring support records in the solar sector. Linked ticket IDs and training plans using Excel VLOOKUP and validated the success of the measures before and after implementation. Prepared the results and clear ROI in interactive Power BI dashboards for management. The resulting effective onboarding reduced installation errors by 45% and overall customer support volume by 20%.
- Led the introduction of a new learning management software (LMS)/EdTech platform for Qcells' Europe-wide installer network, increasing user activity by 130%.
Working Student - Project Management
AbbVie
- Supported the global rollout of a digital training platform for medical professionals. Also maintained the product backlog and created the monthly company newsletter for more than 5,000 employees.
- Consolidated technical KPIs from various European locations into a unified standard and reported them to decision-makers.
- Created KPI dashboards and weekly management reports, preparing operational data as concise decision-making foundations for leadership.
Internship - Business Development & Digital Marketing
HS3 Group CanPharma
- Created user manuals and surveys and analyzed more than 200 items of user feedback for the market launch of a CME-accredited medical training platform in the highly regulated pharmaceutical environment.
- Conducted data analyses and business analyses and published the Europe-wide newsletter to inform strategic partners about new business initiatives at the fast-growing start-up.
- Conducted business case analyses and managed partner communication via HubSpot at the high-growth start-up.
Internship - Project Management & Process Optimization
Lufthansa Technik
- Identified critical billing gaps in the central enterprise system using lean process optimization methods and uncovered annual savings potential of approximately €100,000.
- Optimized IT-supported working time recording, increasing scheduling efficiency by 15% for repair services for an international B2B customer in aircraft maintenance.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Education, Energy, Pharmaceutical, and Aerospace and Defense.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Business Intelligence, Project Management, Information Technology, Product Development, Operations, and Marketing.
Summary
I help organizations turn (digital) Tech-products and operational data into practical results. My experience spans highly regulated industries like energy supply, pharmaceuticals & aviation maintenance combining product management, learning platforms, process optimization and business analysis.
I established a solar installer training center and delivered more than 250 technical sessions, reducing solar installation errors by 45% and support volume by 20% through effective project- & training management. I have also introduced LMS and digital learning solutions, built Power BI dashboards, analyzed data with SQL and Excel, and used agile, data-driven improvements to increase participant performance. I additionally bring hands-on knowledge of PLC-controlled systems, electronics, electropneumatics and DIN-VDE protective measures.
Skills
- Microsoft Office (Expert)
- Sap Erp (Experienced)
- Matlab (Advanced)
- Tableau (Advanced)
- Digital Transformation
- Chemical & Electrical Engineering
- Ai Strategy & Adoption
- Data Management & Governance
- Data-Driven Decision-Making
- Process Optimization (Lean Management)
- Product & Project Management
- Product Lifecycle Management
- Stakeholder & C-Level Communication
- Technical Training & Enablement
- Cross-Functional Collaboration
- Power Bi & Dashboarding
- Sql & Data Harmonization
- Prompt Engineering
- Ihk-Certified Trainer (Aevo)
- Trained Electrical Specialist (Efft)
- Atlassian Jira
- Azure Devops
- Trello
- Asana
- Hubspot
- Lucidchart
- Moodle
- Talentlms
- Workday
- Plc Siemens Logo!
- Advanced Excel & Powerpoint
- Latex
- Slack
Languages
Education
Tecnológico de Monterrey
Postgraduate Exchange Semester · Business Management · Mexico · 1,7
Technische Universität Kaiserslautern
Master of Science · Industrial Engineering · Kaiserslautern, Germany · 1,7
Technische Universität Kaiserslautern
Bachelor of Science · Industrial Engineering · Kaiserslautern, Germany
Certifications & licenses
Electrician Specialist For Predefined Work (EFfT)
Wbs Trainings
Chamber Of Industry & Commerce
SAP ERP
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Henok is based in Frankfurt am Main, Germany and can operate in on-site, hybrid, and remote work models.
Henok speaks the following languages: German (Native), English (Native), Tigrinya (Native), Spanish (Advanced).
Henok has at least 5 years of experience. During this time, Henok has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 1 year and 10 months. Note that Henok may not have shared all experience and actually has more experience.
Based on recent experience, Henok would be well-suited for roles such as: Electrician Specialist for Predefined Work (Dt: EFfT), Freelance Digital Learning Expert, Expert Product Manager/ Technical Trainer.
Henok's most recent position is Electrician Specialist for Predefined Work (Dt: EFfT) at WBS Trainings.
In recent years, Henok has worked for WBS Trainings, Workaway International Program, Hanwha Qcells, and AbbVie.
Henok is most experienced in industries like Education, Energy, and Pharmaceutical. Henok also has some experience in Aerospace and Defense.
Henok is most experienced in business areas like Business Intelligence, Project Management, and Information Technology. Henok also has some experience in Product Development, Operations, and Marketing.
Henok holds a Master in Business Management from Tecnológico de Monterrey, a Master in Industrial Engineering from Technische Universität Kaiserslautern and a Bachelor in Industrial Engineering from Technische Universität Kaiserslautern.
Henok has 3 certificates. These include: Electrician Specialist For Predefined Work (EFfT), IHK-Certified Trainer (AEVO), and SAP ERP.
Henok is immediately available full-time for suitable projects.
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Calculated based on our freelancers’ daily rates as of 25 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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