Reinhard G.-IT Infrastructure / User Management
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Experience
IT Infrastructure / User Management
UMF – Universitäts Medizin Frankfurt
- User account management and creation in Active Directory
- Group management and updates in Active Directory
- Permissions management on file servers
- Exchange/Outlook support
- VPN setup
- System and product support: Windows 10, Windows 11, Office 2019, Office 365, Active Directory, TeamViewer, RSA VPN, Microsoft Teams, RSA Security Console, Deep Discovery Mail Inspector, ServiceNow, Macmon
IT Infrastructure / Client Management
Vacuumschmelze
- User account management and creation in Active Directory
- Group management and updates in Active Directory
- Client management in Active Directory using Lansweeper and PowerShell
- Update management with WSUS, Ivanti EPM, and CMDB
- Administration of Cisco Meraki devices
- System and product support: Windows 10, Windows 11, Office 2019, Office 365, Cisco Secure Endpoint, Active Directory, TeamViewer, Cisco VPN, Microsoft Teams, Dell Latitude/OptiPlex, Ricoh printers, Apple iPhone 11–14
Helpdesk / Onsite Support
Mewa
- User account management and creation in Active Directory
- Group management and updates in Active Directory
- Management and updates of distribution groups in Exchange Server
- 1st–2nd Level Support
- Remote and onsite user support
- Software installations (packaged and client-side)
- Setting up and dismantling workstations
- Asset management and warehouse coordination
- Smartphone management and support
- Ticket dispatching and prioritization
- System and product support: Windows 10, Office 2019/365, Active Directory, Bomgar, F5 VPN, Exchange Admin Center, Azure Cloud, MDM, MobileIron, AMI asset management, Microsoft Teams, HP EliteBook, ProBook, Ricoh printers, Apple iPhone 11–13
Win 10 Migration / 2nd Level Support
Bauhaus Baumärkte
- Coordinating technicians during device replacements
- Installing PC images via PXE
- Switching users to Pulse Secure VPN
- Creating user accounts and permissions
- Troubleshooting Windows and software issues using Classic Desk
- System and product support: Windows 10, Ivanti DSM, NetSupport Manager, Active Directory, Lotus Notes, Pulse Secure, Microsoft Teams, Classic Desk, Dell OptiPlex 7010–7080
Rollout / Onsite Support
SK hynix Deutschland GmbH
- Training users during the transition from Windows 7 to Windows 10
- Copying software and providing support during device replacements
- Installing laptop images
- 2nd Level Support for Windows, software, and hardware based on tickets
- Personalizing laptops using user data
- Rolling out Dell hardware on Lenovo devices, including data backup and software installation
- Creating RSA tokens using Trustcenter and administering them via RSA Security Console
- Hardware inventory in the asset management tool
- VPN permissions management and hard drive erasure in accordance with German standards
- Security virus scans
- Cisco PBX system administration and device setup, as well as Cisco Conference System
- System and product support: MS Office, Outlook, Lotus Notes, Windows 7, Active Directory, SAP, CardBrowser, RSA Control Center, KillDisk, Trustcenter, Lenovo L560/L570/X260/M900/M910, Dell OptiPlex/Latitude
Project GM / OPEL
Adam Opel AG
- Troubleshooting Windows, software, and hardware issues based on tickets
- Installing images and personalizing new hardware using user data
- Diagnosing faulty hardware and communicating with suppliers
- Setting up mobile phones according to company standards
- Providing video streaming support during meetings
- Inventory management for the IT stockroom and covering for purchasing
- System and product support: MS Office, Total Commander, Windows XP/7, Equitrac, Active Directory, SCCM, MABS, PADS, HP EliteBook, Elitedesk
Project GM / OPEL
Adam Opel AG
- Troubleshooting Windows and software issues, as well as Internet Explorer
- Contacting product owners about software issues
- Restoring files in the network environment
- Dispatching incorrectly assigned tickets
- Software distribution via LAN DESK Management Suite 9.5 and manual remote installations
- Server accounting and capacity management
- Assigning file permissions and creating directories on file servers
- System and product support: Active Directory, LAN DESK Management Suite, Kaspersky
Project Avaja/Tenovis
Avaja/ Tenovis
- Troubleshooting Windows and software issues, as well as Internet Explorer
- Contacting product owners about software issues
- Restoring files in the network environment
- Dispatching incorrectly assigned tickets
- Software distribution via LAN DESK Management Suite and manual remote installations
- Server accounting and capacity management
- Assigning file permissions and creating directories on file servers
- Assigning permission groups in Active Directory (local, global)
- Creating user accounts, including home shares and permissions
- SLA reporting and Jour Fix meetings to optimize processes and software
- Handling DFS links and printer/file access issues
- Assigning local admin rights after reviewing requests
- Using the HPSM Ticket Center for reporting
- System and product support: MS Office, Lotus Notes, Total Commander, LAN DESK, VMPlayer, Windows XP, McAfee, Symantec, Adobe, Java, Active Directory, HP ITSM Service Manager, NetApp, Tivoli Backup Manager
PC Rollout
Deka Bank
- Installing images and preconfiguring desktops
- Planning and replacing PCs
- Installing and configuring external peripherals
- Backing up data and user profiles
- Distributing software packages
- Setting up, installing, and cabling new devices
- Training users
- System and product support: Dell, Matrix42, MS Office, Outlook, Acronis Image
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Manufacturing, Healthcare, Information Technology, Automotive, and Retail.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology and Customer Service.
Summary
I have over 15 years of experience in IT infrastructure and user management, handling everything from account and group administration in Active Directory to detailed VPN setups and asset management. I’ve supported environments in healthcare, education, and industry by troubleshooting, managing updates, and ensuring smooth software and hardware rollouts. I work hands-on with tools like Microsoft Teams, Windows, Office suites, and various security consoles, always focusing on reliable and secure system operations while adapting quickly to new challenges.
Skills
Hardware: Ibm, Compaq/Hp, Dell, Intel, Desktops, Notebooks, Scsi, Printer, Isdn, Router, Switch, Modem, Server, Juniper, Firewall, Acs Console Server, Lenovo, Ricoh
Communication / Networks: Lan/Wan, Fast Ethernet, Standard Ethernet, 3com, Cisco, Linksys, Netgear, Router, Protocol (Ftp, Http, Ipx/Spx, Isdn, Tcp/Ip)
Operating Systems: Windows Xp, Windows 2000, Vista, Windows 7, Linux, Windows 8, Windows 10, Windows 11
Other Solutions / Areas Of Focus: Strong Hardware Knowledge Of Pcs, Notebooks, Laser Printers, Peripherals, And Smartphones; First, Second, And Third-Level Support; Troubleshooting Windows And Software Issues; Installation And Administration Of Common Microsoft Operating Systems And Applications; Mail Clients (Microsoft Outlook, Notes); Office Applications (Office 2016, 2019, 365); Remote Software (Lan Desk, Vnc, Vpn, Teamviewer, Win Rc); Configuration, Assembly, And Commissioning Of Computer Systems; Software Distribution Via Ldsm, Matrix42, Tivoli, Sccm, Ivanti; Working With Ad (Users, Dfs, Groups, Permissions, Etc.); Backup & Restore; Fileshare Administration; Bitlocker; Symantec Endpoint Protection; Apple Iphone (Mdm Management, Mobileiron); Vpn (Rsa Token, Cisco Anyconnect, F5, Pulse Secure, Checkpoint)
Project Roles: 1st–3rd Level Support, Rollout, Laptop Replacement, Backup & Restore, File Management, Prioritization And Coordination
Methods / Tools: Macmon, Rsa Security Console, Deep Discovery Mail Inspector, Service Now, Epm, Cmdb, Otrs, Microsoft Teams, Bomgar, Exchange Admin Center, Ivanti Dsm, Classic Desk, Microsoft Teams, Netsupport Manager, Pulse Secure, Checkpoint, Change Management, Service Center, Html, Vb, Linux/Unix, Vi Editor, Ftp Server, Rdp, Vmware Workstation, Active Directory, Pushportal (Assignment Software), Sccm, Kaspersky Endpoint Security, Lan Desk Management Suite 9.5, Mcafee Epo Server, Cisco Anyconnect, Azure Cloud, Entra Id, Mobileiron, Lansweeper, Cisco Ise, Cisco Meraki, Powershell
Languages
Education
EDS Global Field Service GmbH
3-year training as an IT Specialist/System Integration · IT Specialist/System Integration
Certifications & licenses
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Reinhard is based in Raunheim, Germany and can operate in on-site, hybrid, and remote work models.
Reinhard speaks the following languages: German (Native), English (Advanced).
Reinhard has at least 19 years of experience. During this time, Reinhard has worked in at least 8 different roles and for 8 different companies. The average length of individual experience is 2 years and 1 month. Note that Reinhard may not have shared all experience and actually has more experience.
Based on recent experience, Reinhard would be well-suited for roles such as: IT Infrastructure / User Management, IT Infrastructure / Client Management, Helpdesk / Onsite Support.
Reinhard's most recent position is IT Infrastructure / User Management at UMF – Universitäts Medizin Frankfurt.
In recent years, Reinhard has worked for UMF – Universitäts Medizin Frankfurt, Vacuumschmelze, and Mewa.
Reinhard is most experienced in industries like Manufacturing, Healthcare, and Automotive. Reinhard also has some experience in Information Technology, Retail, and Banking and Finance.
Reinhard is most experienced in business areas like Information Technology, Customer Service, and Procurement.
Reinhard has recently worked in industries like Healthcare, Manufacturing, and Information Technology.
Reinhard has recently worked in business areas like Information Technology and Customer Service.
Reinhard attended EDS Global Field Service GmbH for IT Specialist/System Integration.
Reinhard has 1 certificate: ITIL Certificate.
Reinhard is immediately available full-time for suitable projects.
Daily rate distribution
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Average rates for similar positions
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The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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