Darusch Schubab - IT Administrator

Q: Where is Darusch based?

Darusch is based in Augsburg, Germany .

Q: What languages does Darusch speak?

Darusch speaks the following languages: German (Native), English (Advanced), Persian (Advanced), Spanish (Elementary) .

Q: How many years of experience does Darusch have?

Darusch has at least 6 years of experience. During this time, Darusch has worked in at least 6 different roles and for 8 different companies . The average length of individual experience is 1 year and 10 months . Note that Darusch may not have shared all experience and actually has more experience.

Q: What is Darusch's latest experience?

Darusch's most recent position is IT Administrator at SANA IT .

Q: What companies has Darusch worked for in recent years?

In recent years, Darusch has worked for SANA IT , Ipsen Pharma , GHM Gesellschaft für Handwerksmessen mbH , Occhio GmbH , and Universitätsklinikum Augsburg .

Q: Which industries is Darusch most experienced in?

Darusch is most experienced in industries like Healthcare , Manufacturing , and Information Technology . Darusch also has some experience in Insurance , Pharmaceutical , and Professional Services .

Q: Which business areas is Darusch most experienced in?

Darusch is most experienced in business areas like Information Technology , Customer Service , and Operations . Darusch also has some experience in Quality Assurance and Logistics .

Q: Which industries has Darusch worked in recently?

Darusch has recently worked in industries like Healthcare , Manufacturing , and Information Technology .

Q: Which business areas has Darusch worked in recently?

Darusch has recently worked in business areas like Information Technology , Customer Service , and Operations .

Recommended expert

Augsburg, Germany

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Experience

May 2025 - Present

1 year 1 month

Ismaning, Germany

IT Administrator

SANA IT

Efficient setup and configuration of devices to ensure a smooth user experience.
Support for over 200 users monthly through targeted troubleshooting in the Helix and OmniTracker ticket systems.
Management of user accounts and access rights in Active Directory for more than 500 employees.
Coordination and execution of device shipments during workplace relocations to minimize downtime.
Use of MECM for automated software distribution and system updates.
Optimization of system performance through regular Windows updates and Windows 11 installations on over 300 devices.
Implementation of Ivanti MDM for mobile devices to improve security and management of iPads and phones.
Efficient management of software distribution via the Software Center, reducing installation time by 25%.
Handling and tracking of incidents and service requests using the OmniTracker and Helix ticket systems.

Nov 2024 - May 2025

7 months

Munich, Germany

Second-level Support Specialist

Ipsen Pharma

Efficient setup and configuration of over 100 laptops and end devices per month to optimize workstations.
Support for over 200 users per month with targeted assistance for technical issues to boost satisfaction.
Handling and resolution of over 95% of tickets in ServiceNow, Helix, and OmniTracker through thorough error analysis and documentation.
Effective hotline support with an average handling time of under 5 minutes per call.
Providing remote support via LogMeIn, accelerating problem resolution by 30%.
Installation and updating of software on over 150 devices monthly to ensure system currency.
Diagnosis and resolution of hardware and software issues with a success rate over 90%.
Assistance with network issues and VPN access to ensure uninterrupted connectivity.
Management of user accounts and access rights in Active Directory for over 500 employees.
Coordination with other IT departments to escalate complex cases for swift problem resolution.
Creation and processing of tickets in ServiceNow, Helix, and OmniTracker for fast incident resolution.
Management of incident, problem, and change management processes to reduce downtime.
Documentation of best practices in ServiceNow to promote knowledge sharing within the team.
Reporting and analysis of support cases to drive continuous service improvement.
Integration of ServiceNow into existing processes to increase efficiency by 20%.

Jun 2024 - Sep 2024

4 months

Munich, Germany

IT Administrator

GHM Gesellschaft für Handwerksmessen mbH

Monitoring and management of networks and servers to ensure system availability and security.
Performing regular backups and restore tests for reliable data protection.
Installing, configuring, and updating software and hardware to optimize system performance.
Managing operating systems and application software for smooth functionality.
Creating and managing user accounts and access rights to ensure data security.
Assisting users with password management and password resets to ensure accessibility.
Analyzing and resolving technical issues in hardware, software, and network areas.
Providing technical support for end users, both remotely and on-site.
Creating and maintaining system documentation, network diagrams, and technical manuals.
Documenting issues and solutions in ticket systems like Helix and OmniTracker for knowledge retention.
Handling support requests via phone, email, or tickets in an efficient, solution-oriented manner.
Classifying and prioritizing requests based on urgency and business impact.
Developing guides and solutions to assist end users with problems.
Supporting the installation and configuration of workstations, computers, and peripherals.
Setting up and configuring networks and connections to ensure optimal connectivity.

Mar 2023 - May 2024

1 year 3 months

Munich, Germany

IT Support Expert

Occhio GmbH

Rapid handling of support requests through efficient call and email management.
Identification and classification of problems for targeted IT challenge resolution.
Provision of solutions for common IT issues to ensure a smooth work environment.
Creation and provision of guides and FAQs for user self-help.
Management of user accounts and access rights according to company policies.
Performing basic diagnostics and troubleshooting of software and hardware errors.
Comprehensive documentation of support requests and solutions for knowledge retention.
Continuous system monitoring for early error detection.
Conducting tests and quality checks to optimize the IT infrastructure.
User training and assistance for effective use of IT resources.
Setup of hardware and software according to company requirements.
Specialization in configuring Apple devices like MacBooks and iPads.
Experience in Mobile Device Management (MDM) and Apple Business Manager (ABM).
Familiarity with Jamf for centralized management of Apple devices.
Proficiency in Microsoft 365 administration and VPN solutions like Tunnelblick.
Installation and maintenance of antivirus programs like ESET to strengthen IT security.
Experience with VMware and Microsoft Remote Desktop in virtualization.
Conducting efficient remote support sessions with TeamViewer Host.
Management of Active Directory (AD) and printer setup with Konica Minolta and HP devices.
Knowledge of Citrix and Linux administration for diverse IT requirements.
Experience in configuring POS and Windows devices from Lenovo and Dell.
Familiarity with Intune for enterprise device management.

Sep 2020 - Feb 2023

2 years 6 months

Augsburg, Germany

IT Administrator

Universitätsklinikum Augsburg

Responsible for 1st & 2nd level support to ensure comprehensive staff assistance.
Installation, configuration, and maintenance of hardware and software for smooth workflow.
Efficient troubleshooting of system issues to minimize downtime.
Conducting regular security reviews to maintain a protected IT environment.
User support and training to increase user competence.
Management and maintenance of corporate networks for optimal performance and stability.
Proactive monitoring to ensure availability and performance of IT systems.
Management of backups and data recovery in emergencies to ensure data security.
Performing software and operating system upgrades and patches to keep systems up to date.
Creation of technical documentation and guides for clear IT instructions.
Using ticket systems like Helix and OmniTracker for efficient handling and prioritization of incidents.
Remote and on-site troubleshooting for fast and lasting IT solutions.
Hardware replacement and installation of devices like printers, scanners, mice, and PCs.
Comprehensive remote user support for problem-solving on PCs, connections, and specialized software.
Daily work with SCCM and Active Directory for effective system administration.
Deployment of notebooks via Intune for optimized device management.
Leading the migration from Windows 7 to Windows 10 for modernization and securing the operating system environment.
Experience with VMware in Virtual Desktop Infrastructure (VDI).
Responsibility for managing and configuring Office 365 platforms.
Basic knowledge of Orbis and adding and setting up printers and scanners in the system environment.

Oct 2019 - Nov 2019

2 months

Munich, Germany

Rollout Technician

MEAG

Successfully led the Windows 10 rollout to optimize the operating system environment.
Efficiently set up sales workstations to boost work productivity.
Effectively organized and managed IT equipment to improve warehouse logistics.
Carefully inventoried technical devices to ensure high stock accuracy.
Assisted with annual inventories to update the warehouse stock.

Jul 2019 - Feb 2020

8 months

Munich, Germany

IT Deployment Administrator

Münchner Rückversicherung

Successfully led Windows 7 to Windows 10 rollouts for seamless system upgrades.
Performed quality assurance through floor walking to optimally meet individual user needs.
Efficiently inventoried hardware during warehouse tasks to better optimize resources.
Conducted comprehensive workstation refreshes and upgrades to increase efficiency.
Carefully backed up data and created backups to protect sensitive information.
Provided hardware and software support for smooth IT operations.

Mar 2019 - Jun 2019

4 months

Frankfurt, Germany

Service Technician

Telekom/Solutions

Established residential internet connections to ensure seamless connectivity.
Used ticket systems to efficiently handle service requests.
Resolved internet outages to guarantee continuous availability.
Processed service orders for switching stations to ensure comprehensive network coverage.
Documented and analyzed completed tasks to continuously improve efficiency.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Healthcare, Information Technology, Manufacturing, Pharmaceutical, Professional Services, and Insurance.

Healthcare

Information Technology

Manufacturing

Pharmaceutical

Professional Services

Insurance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Customer Service, Operations, and Quality Assurance.

Information Technology

Customer Service

Operations

Quality Assurance

Summary

I am determined and disciplined, and I will achieve my goals.

Skills

Quick Comprehension
Strong Service Orientation
Team Player
Reliability
Structured, Solution-Oriented Work Style
Technical Understanding
Ability To Work Independently
Confident And Friendly Interaction With Users
Responsible Approach To Work
Stress Resistance And Keeping An Overview In Stressful Situations
Problem-Solving Skills
Strong Communication Skills
High Customer Focus

Languages

German

Native

English

Advanced

Persian

Advanced

Spanish

Elementary

Certifications & licenses

Microsoft Office 365 Online Course

Statistics

Experience

Total positions 8

Experience in Healthcare 2.5 y

Avg length 9 m

Longest experience 2 y 5 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles IT Administrator, Second-level Support Specialist, IT Support Expert

Main industries Healthcare, Information Technology, Manufacturing

Main business areas Information Technology, Customer Service, Operations

Qualifications

Certifications earned 1

Profile

Created

May 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Darusch based?

Darusch is based in Augsburg, Germany.

What languages does Darusch speak?

Darusch speaks the following languages: German (Native), English (Advanced), Persian (Advanced), Spanish (Elementary).

How many years of experience does Darusch have?

Darusch has at least 6 years of experience. During this time, Darusch has worked in at least 6 different roles and for 8 different companies. The average length of individual experience is 1 year and 10 months. Note that Darusch may not have shared all experience and actually has more experience.

What roles would Darusch be best suited for?

Based on recent experience, Darusch would be well-suited for roles such as: IT Administrator, Second-level Support Specialist, IT Support Expert.

What is Darusch's latest experience?

Darusch's most recent position is IT Administrator at SANA IT.

What companies has Darusch worked for in recent years?

In recent years, Darusch has worked for SANA IT, Ipsen Pharma, GHM Gesellschaft für Handwerksmessen mbH, Occhio GmbH, and Universitätsklinikum Augsburg.

Which industries is Darusch most experienced in?

Darusch is most experienced in industries like Healthcare, Manufacturing, and Information Technology. Darusch also has some experience in Insurance, Pharmaceutical, and Professional Services.

Which business areas is Darusch most experienced in?

Darusch is most experienced in business areas like Information Technology, Customer Service, and Operations. Darusch also has some experience in Quality Assurance and Logistics.

Which industries has Darusch worked in recently?

Darusch has recently worked in industries like Healthcare, Manufacturing, and Information Technology.

Which business areas has Darusch worked in recently?

Darusch has recently worked in business areas like Information Technology, Customer Service, and Operations.

Does Darusch have any certificates?

Darusch has 1 certificate: Microsoft Office 365 Online Course.

What is the availability of Darusch?

Darusch is immediately available full-time for suitable projects.

What is the rate of Darusch?

Darusch's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.