Stephan (Phuc) Le Anh-IT Generalist

• Project management for rollout projects
• M365 administration
• Leading and developing the IT team
• Domain and website management
• Supporting all business units and locations in system and IT skill development
• Ensuring reliable IT operations
• Optimizing processes and applications
• Building a solid IT architecture and IT governance
• Coordinating and managing internal and external service providers, including contract negotiations
• Partnering with business units and locations on all IT/infrastructure matters
• Compliance with legal requirements and data security

• Maintenance, rollout, and implementation of new software
• Maintenance of infrastructure such as servers, notebooks, and telephony systems
• M365 tenant setup and Exchange Server migration
• Domain and website management
• Firewall and Active Directory configuration
• Maintaining and optimizing the server environment
• Introducing a new CRM/ERP system (Zoho)

• Project management of hardware rollouts
• Preparing, repairing, dismantling and maintaining monitors, PCs and accessories
• Infrastructure and network setup
• Setting up test environments with VMware
• Documentation via ticketing system
• Warehouse management and administration
• Software packaging and accreditation
• Maintenance and updating of software packages
• Deploying and implementing new software
• Firmware updates and BIOS flashing
• SCCM: software distribution and packaging
• Support for package errors, workstation and performance issues

• Designing and implementing processes according to ITIL v4
• Setting up and designing M365 services (SharePoint, OneDrive, Azure AD, Intune, Endpoint Manager, firewalls)
• Automation with Power Automate
• Administrative support for projects
• Creating and updating project documents
• Designing project communication and storage
• Designing IT security and shadow IT guidelines
• Designing IT compliance management for software
• Creating content for project communication
• Preparing and following up on information meetings
• Project controlling (structuring and tracking project costs)
• Conducting project environment analyses
• Setting up ITSM, CMDB and IT asset management
• Building and managing internal project organization with agile values and principles
• Planning and moderating regular meetings, retrospectives and live demos
• Integrating into corporate structures and reporting

• Administration of networking, storage solutions and computing in the data center or cloud
• Administration of VMware environments in the cloud
• VM provisioning and resource planning (CPU, RAM, SSD)
• Connecting repositories (Git, PuppetLab, Red Hat, etc.)
• Creating, updating and deploying image templates
• Administration with Royal TS4, Remote Desktop, WinSCP, PuTTY (jump server)
• Quality management for patches, updates and releases
• Ticket qualification and processing
• Backup monitoring and recovery solutions
• Automation with UC4
• Building and monitoring schedulers
• Functional testing of VPN tunnels and firewall openings
• Troubleshooting VPNs (Citrix WS)
• Firewall routing
• Monitoring client systems with ZIS system client

• Application support for a real estate company (front and back office)
• Applications: TTS Knowledgeforce, Quick Access, M365, SAP, Proda, ImmoInvoice
• Documentation via ticketing system (ServiceNow, Jira, Omnitracker)
• User management via Active Directory
• Coordinating change and problem processes
• Software packaging and accreditation
• Maintenance and updating of software packages
• Rollout and implementation of new software
• Quality management for patches, updates, and releases
• Ticket qualification and processing
• Project management (Agile, Scrum, Kanban, Waterfall)
• Further development of ITSM and ITIL processes
• VIP support and troubleshooting
• Setup of home office via Citrix WS

• Onsite migration support and user training
• VIP support for Windows and Apple products (Mac, iPhone, iPad)
• M365 hypercare (introduction of O365 products)
• 1st/2nd-level support and troubleshooting
• Quality management for patches, updates, and releases
• Ticket qualification and processing
• Participation in project management control and ITSM/ITIL processes
• User management via AD console
• Mobile device management with Intune, RealmJoin, AnyDesk
• Planning, coordination, and monitoring of rollouts
• Inventory management and administration
• Documentation via ticketing system (HEAT/Ivanti)
• Setup and maintenance of hardware

Tools and Software: HEAT System, M365, Win 10, Active Directory, macros, SCCM, Intune, Endpoint Management, Admin Center, Exchange Admin Center, AnyDesk, Cisco Jabber, SnagIt, VisualBasic, PowerShell, Mac OS X, Lotus Notes, Company Portal Hardware: Dell, Samsung, Logitech, Cherry, Apple, iPhone, iPad, Cisco phones, Plantronics, Jabra + peripherals

• Project management for hardware rollouts
• Set up, repair, dismantle, and maintain monitors, PCs, and accessories
• Building infrastructure and network
• Setting up test environments with VMware
• Documentation via a ticket system
• Warehouse management and administration
• Software packaging and accreditation
• Maintenance and updating of software packages
• Deployment and implementation of new software
• Firmware updates and BIOS flashing
• SCCM: software distribution and packaging
• Support for package errors, workstation, and performance issues

Tools and Software: OTRS system, M365, Windows 10, Fog Project, Acronis, Clonezilla, Exchange Server, Active Directory, SelectLine, Excel macro, Mac OS X, VMware Hardware: Giada, Fujitsu, LG, Samsung, NEC, barebone PC, Panasonic, Logitech + peripherals

• Creation and customization of layout designs
• Plausibility checks
• Gathering and implementing client requirements in an ER model
• Programming modular scripts with FileMaker Pro

• Participated in training on investments, real estate, forex, stocks, pensions, retirement planning, and leadership management