Alagi Mansaray - Senior Project Manager S4HANA in the energy sector

Q: Where is Alagi based?

Alagi is based in Dreieich, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Alagi speak?

Alagi speaks the following languages: German (Advanced), English (Advanced), French (Advanced) .

Q: How many years of experience does Alagi have?

Alagi has at least 7 years of experience. During this time, Alagi has worked in at least 19 different roles and for 18 different companies . The average length of individual experience is 4 months . Note that Alagi may not have shared all experience and actually has more experience.

Q: What is Alagi's latest experience?

Alagi's most recent position is Senior Project Manager S4HANA in the energy sector at RKU Informations- und Telekommunikationsdienste .

Q: What companies has Alagi worked for in recent years?

In recent years, Alagi has worked for RKU Informations- und Telekommunikationsdienste , BWI , Arvato , Mercedes Benz , and Samson AG .

Q: Which industries is Alagi most experienced in?

Alagi is most experienced in industries like Information Technology , Energy , and Insurance . Alagi also has some experience in Government and Administration , Aerospace and Defense , and Banking and Finance .

Q: Which business areas is Alagi most experienced in?

Alagi is most experienced in business areas like Information Technology , Project Management , and Operations . Alagi also has some experience in Finance , Product Development , and Quality Assurance .

Q: Which industries has Alagi worked in recently?

Alagi has recently worked in industries like Information Technology , Energy , and Aerospace and Defense .

Q: Which business areas has Alagi worked in recently?

Alagi has recently worked in business areas like Information Technology , Project Management , and Operations .

Recommended expert

Dreieich, Germany

Experience

Nov 2024 - Jun 2025

8 months

Senior Project Manager S4HANA in the energy sector

RKU Informations- und Telekommunikationsdienste

Coordination and monitoring of necessary tasks and required resources
Coordination and ensuring the information flow between involved departments
Windows 10/11
Time management and project control
Integration of S/4 HANA solutions in collaboration with business units
Microsoft Project
Confluence
Jira
Microsoft Office
Microsoft Planner
Lead expert for the services of the client management environment, as well as in patch management
Coordination of interfaces and integration with existing systems
Enabling and enforcing multi-factor authentication (MFA)
Ensuring data migration and quality as part of the S/4HANA rollout
Creation of a work breakdown structure
Optimization of the design and implementation of service and client management processes
Azure AD
Project management & risk management
Regular updates and preparation of decision templates for stakeholders
Building an additional Linux-based infrastructure for administrative purposes
Advising program management on transformation and migration projects
PowerShell scripting
Extension, maintenance and troubleshooting of the existing ERP application
Synchronization with on-premises directories (Azure AD Connect)
Conducting design and planning
Procurement, integration and deployment of MacBooks
Autopilot
Integrating systems into a client manager system (Intune) as well as into MS Defender and Azure AD
Implementing single sign-on for mobile devices & PCs
Migrating Active Directory to MS Intune
Implementing and integrating SAP S/4HANA solutions
Software packaging (MSI)
Mobile device management with MS Intune and Mobile Iron
Managing servers and services using Ansible
MIM (Microsoft Identity Manager)
Identity management and permissions administration
Access management

Apr 2024 - Aug 2025

1 year 5 months

Project Manager & IT Security Architect Logging & Monitoring for QRadar & Splunk, ISO 27001

BWI

Responsible for seamless integration of systems into the central log management environment, strictly following defined processes and standards
Point of contact for all questions regarding QRadar, NXLog and Splunk products, including providing technical details and solution proposals
Initiating and coordinating the planned replacement of QRadar hardware appliances to ensure optimal system performance
Analysis of business processes and requirements
Conducting regular performance and capacity analyses on NXLog, QRadar and other relevant systems to identify bottlenecks and implement optimization measures
Jira
SAFe
Confluence
Expert installation and configuration of QRadar hardware and software appliances according to current operation manuals and best practices
Responsible for planning, conducting and documenting Scrum meetings to ensure efficient project execution
Creating comprehensive technical documentation, analyses and concepts based on the applicable architecture guidelines and operation manuals
Preparation for ISO 27001 audit
Automation: developing and implementing automated processes to increase efficiency and reduce manual tasks
Troubleshooting: analyzing and resolving issues in the log management environment
Training: transferring knowledge to colleagues and conducting trainings on the deployed technologies
Microsoft Office
Microsoft Planner
Microsoft Project
SOC
Implementing new features & workflows
IT planning: designing and coordinating all IT-related aspects of the project, such as test plans, security measures and technical infrastructure
Interface management: ensuring smooth collaboration between different project teams and external service providers
Change management: planning and executing organizational changes related to the project
Management of virtual appliances
Configuration of QRadar appliances
Firewall configuration
Planning and implementing security and network infrastructures

Mar 2024 - Sep 2024

7 months

Service Owner / Service Delivery Manager

Arvato

Designing and monitoring the Microsoft Intune environment to ensure the agreed service level agreements (SLAs)
Confluence
Proactively identifying and implementing measures for continuous improvement of Intune-based services and increased security
Close collaboration with internal and external stakeholders to ensure smooth deployment and management of devices and applications
SAFe
Configuration of device compliance policies
Defining and enforcing security policies and configurations in Microsoft Intune
Win32
License management for infrastructure services
Monitoring and optimizing the Intune infrastructure to ensure high availability and performance
Conducting risk assessments for changes to the Intune environment and deriving appropriate measures
PowerShell scripting
Creating detailed reports to analyze Intune usage and identify optimization opportunities
Regular alignment with clients on the current state of the Intune environment and meeting the agreed SLAs
Escalation management for incidents and initiating measures for quick resolution
Training and supporting users in the use of Microsoft Intune
Integrating and managing Microsoft Entra (Azure AD)
Automating routine tasks in Intune to increase efficiency
Microsoft Project
Jira
Integrating Intune into other Microsoft 365 services
Migrating existing MDM solutions to Intune
Proactive protection: identifying and quickly fixing security vulnerabilities in our complex IT infrastructure
Global responsibility: ensuring all clients worldwide are up to date and secure through efficient patch management
Conducting risk analyses
Autopilot
Quick response: professional assessment, handling and documentation of security incidents
Transparent communication: creating detailed security reports that provide a comprehensive overview of the security situation
Direct support: individual consultation and assistance to users with security-related questions and issues
Software packaging (MSI)
Continuous improvement: actively shaping our security measures through the use of state-of-the-art tools and technologies
Administration of firewalls and network structures
Administration of virtual servers
Microsoft Office
Microsoft Planner
VMware

Jul 2023 - Mar 2024

9 months

Microsoft Architect & Project Manager (Zero Trust & Conditional Access Policy rollout)

Mercedes Benz

Microsoft Office
Microsoft Planner
Identity and Access Management (IAM)
SAFe
Establishing regular exchange with the IAM team
Developing a shared vision and strategy for IAM solutions
Confluence
Collaboration on the implementation of IAM projects
Supporting the IAM team in the further development of IAM solutions
Maintaining and managing master data
Integrating Citrix Workspace with Microsoft Entra ID (Azure AD) and configuring single sign-on (SSO) and multi-factor authentication (MFA)
AAD and M365 (Security & Compliance)
Creating project plans and budgets
Coordinating resources and schedules
Leading and motivating project teams
Communicating and aligning with stakeholders
Developing and implementing change management plans
Managing devices and users in Microsoft Intune
Assigning roles and permissions to users/groups
Implementing security policies and settings
Warehouse and inventory management
Supporting users in the use of Microsoft Intune
Developing concepts and roadmaps for endpoint management
Advising users and executives on the benefits of mobile working
Budget planning and control
Creating a project plan
CrowdStrike
License management and assignment of licenses
Participating in industry conferences and workshops
Reading and following current professional literature
Assisting in the development and implementation of IT security policies
Enabling and enforcing self-service password reset (SSPR)
Advising executives on IT security topics
Identifying security gaps in IAM solutions
Recommending measures to address security gaps
Configuring and customizing modules (e.g., Sales, Customer Service, Finance)
Jira
Supporting the implementation of security measures in IAM solutions
Implementing a new identity management solution in Azure
Implementing a new security solution in Azure
Advising executives on the benefits of Azure security features
Testing and documenting changes
MS Exchange administration
Automatic provisioning/deprovisioning of users
Administration of Active Directory
Enabling, managing and testing firewalls
Managing VMware and virtual appliances
Patch management

Apr 2023 - Oct 2023

7 months

Service and MS Client Manager Matrix42

Samson AG

Project costing & billing
Coordination, design input and support in building the MS client environment
Administration of the Matrix42 environment
Software deployment using assignment groups & configuration groups in Matrix42
Creating, configuring & troubleshooting Matrix42 workflows
Testing and documenting changes
Designing workflows in Matrix42
Handling interface communication between users and various business units
Time management
Jira
SAP interface development using SAP ABAP and Python
SAP One Identity Manager (OIM)
Lead expert for services in the client management environment, as well as in Matrix42 patch management
Optimizing the design and implementation of service and client management processes using Matrix42
SAP CO/PS
Conducting stakeholder analyses
Stakeholder management
SentinelOne
License management: ordering licenses as needed
Documentation and reporting in Matrix42
Regular updates and preparation of decision templates for stakeholders
Developing and implementing strategies for service and client management
Responsible for effective patch management in the Matrix42 environment
Conducting design and planning using Matrix42
Managing and optimizing the O365 and MS Azure environment
Microsoft Office
Confluence
Microsoft Planner
Integration of third-party solutions or Microsoft Power Platform
Implementing single sign-on for mobile devices & PCs
Windows Server Active Directory – identifying and resolving issues related to Active Directory services
Ensuring smooth integration of O365 and MS Azure services

Mar 2023 - Nov 2023

9 months

Rollout Manager & Product Owner Development Support for Online Services

IT. Niedersachsen

Drafting concepts for new IT applications in the health sector.
Product Owner of the deployment team.
Requirements management.
Requirements classification.
Stakeholder management.
Release planning and execution.
Conducting and evaluating tests of developed solutions.
Conducting system demos.
Identifying requirements through close collaboration with business units.
Evaluating requirements based on priority and feasibility.
Creating a communication plan.
Responsible expert for services in the client management environment and patch management.
Support of the development process for IT applications.
Creating requirements documentation based on functional requirements.
Developing test scenarios and conducting tests.
Identifying and fixing errors and vulnerabilities.
Planning and executing the rollout of new online services in the health sector.
Ensuring a smooth launch in collaboration with business units.
Procurement, integration, and use of MacBooks.
Digital invoice processing by camera.
Microsoft Office.
Microsoft Planner.
Microsoft Project.
Regular coordination with subject matter experts to gather and refine requirements.
Communication with stakeholders for OZG services in the health sector.
Collaboration with industry solution providers.
Identifying optimization potentials in the IT tools used.
Monitoring and performance analysis with Citrix Director.
Conducting analyses to improve IT solutions for customer satisfaction.
Updating and maintaining backlogs for ongoing projects.
Ensuring that task priorities align with strategic goals.
Regular reporting to project management on progress.
Confluence.
Actively supporting the development process for planned IT applications.
Developing comprehensive test scenarios to ensure application quality.
Planning, coordinating, and overseeing the rollout of developed online services.
Ensuring a smooth launch and user acceptance.
Developing automation scripts and configurations for infrastructure and application deployment and management.
Implementing improvements to increase application efficiency and performance.
Continuous coordination and collaboration with business units to ensure IT solutions meet customer needs.
Integrating customer-focused improvement suggestions into development.
Close collaboration with industry solution providers for solution integration and interoperability.
Analyzing log files and using Citrix Director for root cause analysis.
MS Exchange Server administration and workflow testing.
Patch management.
Jira.
HKRweb, HKR-Zentral, F15z/F13z, electronic invoice processing, payment monitoring procedures.
Firewall activation and infrastructure planning.

Nov 2022 - Mar 2023

5 months

Project Manager in the Linux Client Area

DEVK

Coordinating and overseeing necessary tasks and resources.
Microsoft Office.
Microsoft Planner.
Microsoft Project.
Coordination and ensuring information flow among involved areas.
Time management.
Creating a project plan.
Responsible expert for services in the client management environment and patch management.
Enabling and enforcing multi-factor authentication (MFA).
Optimization in designing and implementing service and client management processes.
Project management and risk management.
Regular updates and preparing decision papers for stakeholders.
Setting up an additional Linux-based infrastructure for administrative purposes.
Expanding, maintaining, and troubleshooting the existing ERP application.
Synchronization with on-premises directories (Azure AD Connect).
Jira.
Confluence.
Conceptualization and planning.
Procurement, integration, and use of MacBooks.
Integrating systems into a client manager system (Intune), MS Defender, and Azure AD.
Single sign-on implementation for mobile devices and PCs.
Migration from Active Directory to MS Intune.
Mobile device management with MS Intune and MobileIron.
Managing servers and services using Ansible.
MIM (Microsoft Identity Manager).
Identity and permission management.
Access management.

Jun 2022 - Dec 2023

1 year 7 months

Technical Application Manager & Portfolio Manager

RWE

Analyzing and resolving user issues at the 3rd level and, if needed, at the 2nd level.
Supporting, expanding, analyzing, documenting, and maintaining standard and in-house solutions.
Coordinating and executing release updates and patch installations.
Technical software installations and configurations.
Industry 4.0.
Citrix Workspace.
SAFe.
Financial accounting and reporting.
Troubleshooting user connections, application startups, print redirections, and performance issues.
License management and license server configuration.
SAP IS-U.
Responsible expert for services in the client management environment and patch management.
Windows Server release development and testing.
Conducting comprehensive tests for new server releases.
Optimization in designing and implementing service and client management processes.
Documentation and reporting.
Knowledge in creating IT security concepts.
Automation using PowerShell – coding, updates, and patches.
Resource planning.
Consulting for audits in BSI and data protection.
CDE / BIM (ArchitCHAD, AutoDesk, iTWO Civil, Leica Infinity).
IoT.
License management for SAP and non-SAP applications.
SAP PM.
SAP TREX.
SAP CO/PS.
SAP One Identity Manager (OIM).
Budget planning and control.
SAP interface development using C and JS.
BSI security concept.
Knowledge in developing IT security guidelines and policies.
Close collaboration with business units and IT project teams.
CrowdStrike.
Coordinating collaboration with external and internal service providers.
Managing server and service configurations using Ansible.
Stakeholder management.
ServiceNow ITBM / ITSM / TNI / OMT / ITAM / ITOM / TSM / HAM / SPM.
SCCM – packaging and rollout.
LeanIX administration of infrastructure and interface management.
Microsoft Office.
Microsoft Planner.
Maintaining the portfolio and roadmaps in the project portfolio management system.
Implementing new features and workflows.
Maintaining application portfolios.
Process analysis of existing portfolio management.
Improving IT portfolios.
Planning and controlling the IT applications portfolio.
Uffective portfolio management tool.
Java and Linux knowledge for troubleshooting.
Migrating business applications (testing, security checks, end-to-end).
Confluence.
Configuring risk-based sign-in policies.
Migrating mobile device management from MobileIron to MS Intune.
Jira.
Training and support for end users.
MIM (Microsoft Identity Manager) for identity and access management.

Jun 2022 - Oct 2022

5 months

Project Coordinator MuleSoft & Portfolio Manager

TÜV

Jira.
Confluence.
Managing and documenting the MuleSoft project with Azure DevOps.
Managing service providers for design and implementation.
Requesting effort estimates and quotes from service providers.
System administration in a DevOps environment.
Creating features, stories, and tasks in Azure.
Coordinating deployments on the QA system.
Controlling agreed deliveries regarding timeline and scope.
Creating a work breakdown structure.
Coordinating, designing, and supporting the setup of the MS client environment.
Handling interface communication between users and various business units.
Aligning requirements with business units and service providers.
Developing new migration processes and related IT tools.
Maintaining and updating app images in Citrix Workspace.
Project management and risk management.
Designing and executing SAFe projects.
Customizing the MS Dynamics API interface.
Microsoft Office.
Microsoft Planner.
Microsoft Project.
Ensuring ERP solution operation.
Planning and conducting status meetings.
Supporting the procurement process for requirements.
Analyzing and maintaining existing software, interfaces, and project portfolios.
LeanIX administration of infrastructure and interfaces to various applications and databases.
Solution-oriented work.
Stakeholder management.
S/4HANA support and database maintenance.
Preparing and conducting the MuleSoft project planning board.
Reporting project status in the internal JF of BS-IT.
Discussing internal MuleSoft adjustments and process improvements.

Apr 2022 - Sep 2022

6 months

Project Lead DAP & VDI & Aternity Implementation

UNIQA

Testing and documenting changes.
Azure AD administration.
Microsoft Planner.
Microsoft Project.
Office 365 administration, troubleshooting, and support.
Responsible expert for services in the client management environment and patch management.
Optimization in designing and implementing service and client management processes.
Process automation using PowerShell scripts.
Maintaining and managing master data.
Optimizing existing PowerShell scripts to improve efficiency and performance.
Jira.
Creating a project plan.
Creating, editing, and deleting user accounts with Microsoft Entra.
Building and coordinating a technical operations team.
Knowledge in creating IT security concepts.
Migration from Active Directory to MS Intune.
Consulting for audits in BSI and data protection.
Knowledge in developing IT security guidelines and policies.
Communication plan, information for risk assessment in the project, analytical stakeholder evaluation.
Testing in the ERP system (Dynamics AX).
Further development in customer relationship management applications.
Microsoft Office.
Defining and designing processes.
Creating a service level agreement.
Creating reports for management using common presentation techniques.
Project planning and leadership.
Gathering and compiling results.
Server configuration and assembly.
Database application: Oracle.
MS Intune administration and certificate management for Android, iOS, macOS, Windows.
Planning tests and POCs.
Training and support for end users.
Budgeting and resource planning.
Intune certificate management and certificate handling.
Intune endpoint management in client and MDM domain.
Designing and setting up central access and certificate management for mobile devices via Intune.
Developing an MDM concept as part of a bring-your-own-device policy.
Migration of mobile device management from MobileIron to MS Intune.
Implementing CISCO Duo Zero Trust on mobile devices.
Confluence.
Financial accounting and reporting (accounts receivable, accounts payable, general ledger).
Assigning roles and permissions to users/groups.
MIM (Microsoft Identity Manager) - providing self-service portals, synchronization, and provisioning.

Mar 2022 - Jun 2022

4 months

SAP Enterprise Cloud Services PMO Change Manager

SAP

Collaborating with ServiceNow subject matter experts to align and create training material
Jira
Collaborating with ServiceNow stakeholders to clarify on requirements for communication & training material
Incident management, request management, problem management, including virtual machines, servers, storage and databases (ServiceNow)
ITOM: Server and device management (ServiceNow)
Network infrastructure management (ServiceNow)
Creating concepts and learning maps for various roles with varying requirements
IOT
Microsoft Office
Microsoft Project
License Management ordering and assigning licenses
Responsible for MS Dynamics 365 FO/SCM
Creating and consolidating content (slides, videos, knowledge bases)
Confluence
SAFe
SAP CO/PS
SAP TREX
SAP Fiori
SAP One Identity Manager (OIM)
SAP interface development using SAP ABAP and C#
Preparing communication material and conducting knowledge transfer session for various topics
Monitoring progress and change management effectiveness
Preparing presentations
Reporting progress of ServiceNow change management project
Aligning with central change management team for unified change management
Industry 4.0
License Management
SAP license landscape (ECC, S/4HANA, cloud products)
SAP license models (On-Premise & Cloud)
License management tools (ServiceNow)
S4/Hana
ServiceNow Administrator / OMT / TNI
SAP Catalog Management Admin
SAP PM
SAP ATLAS Administrator & Change Management
SAP-Enterprise Cloud Services
ServiceNow Module CSM & SPM administration, configuration & implementation
Creating communication analyses
Microsoft Planner

Oct 2021 - Jan 2022

4 months

IT Consultant in Change Management

Advising clients in the areas of email management and mailing security, as well as O365
Designing and implementing an in-house software solution (iQ.Suite) for clients
Using Matrix42 ticket system. Classifying incidents and service requests.
Microsoft Office
Confluence
Microsoft Planner
Developing automation scripts and configurations for provisioning and managing infrastructure and GBS applications using Terraform
Creating a communication plan
Managing server and service configurations using Terraform
IOT
SAP interface development using C# and C
Using Matrix42 asset management. Asset inventory and classification.
Using Matrix42 Empirum: software distribution, creating and managing configuration and assignment groups, operating system configurations, driver management, patch management
Incident Management, Request Management, Problem Management, including virtual machines, servers, storage & databases (ServiceNow)
Supporting and further developing the SaaS security offering in Microsoft Azure Cloud
Related topics such as analysis and migration of Exchange or HCL Domino
Jira
Server administration: Unix
Using GitHub to apply developer scripts
SAP Fiori
SAP IS-U
SAP S/4HANA Troubleshooting
SAP PM
SAP TREX
SAP One Identity Manager (OIM)
Close communication with IT regarding developments and adjustments in MS Dynamics 365
First level support for issues in ERP systems
Infrastructures and integration of supporting services (MDM, endpoint protection, Microsoft Teams)
Training and workshops for clients' technical contacts
Deployment via Kubernetes & HELM
Technical support for sales in the pre-sales phase
Continuous development of the company's know-how and offerings
Organizing and conducting workshops
Database management
Monitoring various servers and VMs
Configuring, managing and MDM of MobileIron

Apr 2021 - Mar 2022

1 year

Project Manager IT Security & Modern Workspace COM-SYS & Portfolio Manager

1&1 Versatel

Analysing and gathering business requirements and managing requirements for the redevelopment of the IT system
Process modeling & analysis of IT project portfolio management
Citrix Workspace
Performing maintenance, updates and upgrades of Citrix components
License management and capacity planning of the Citrix environment
Maintaining the portfolio and creating optimization solutions
Implementing and structuring portfolio processes
Rapid7
Microsoft Office
Microsoft Planner
Microsoft Project
Sentinel One
Crowdstrike
Windows Server release development and testing
Managing large IT project portfolios
Using Matrix42 Empirum: software distribution, creating and managing configuration and assignment groups, operating system configurations, driver management, patch management
Confluence
Five years of professional experience in information security and data protection
Knowledge in setting up an information security management system
Knowledge in creating IT security concepts
Organizing project meetings
IOT
Advising on auditing in BSI and data protection
Knowledge in developing guidelines and regulations for IT security
Defining user stories, acceptance criteria and use cases
PowerShell scripting
Communication plan, information for project risk assessment, analytical evaluation of stakeholders
Taking over project management for individual system components
Developing the architecture of the system and support systems, feasibility study, interface description
Jira
Autopilot
SSL certificate management
Managing IBM QRadar SIEM (software upgrades & maintenance)
Connecting cloud resources via Citrix Cloud
Integration into the IT landscape
Web Application Deployment via Docker Container using Ansible
Troubleshooting MySQL issues
Implementing the use cases
Creating monthly reports in QRadar and SecureTrack
Dividing work packages
Win32
Windows 10/11
Implementing routing plans in MS Dynamics 365
Cisco Meraki configuration & Cisco ASA
Solution architecture and creating requirement specifications for system development
Planning and executing quality assurance measures
Splunk Administration
Analyzing log files and using Citrix Director for root cause analysis
Implementing and operating SIEM, VA scanners, IDS/IPS, firewalls, antivirus, network sensors and endpoint security solutions
Analyzing and resolving issues and errors
Advising clients on architecture, policies, lifecycle, migration and upgrades
Design, consulting and project management of network security
Creating and managing SIEM use cases and content
Technical expertise in scripting, parsing and query development
SD-WAN network setup
Creating stakeholder analyses
Azure AD
WAN prioritization & creation of config links
Configuring and commissioning firewalls (Fortinet & Lancom)
MS Teams administration
SAP CO/PS
ServiceNow modules CSM, TNI, ITSM, OMT, ITAM, ITOM, SPM
Solution-oriented consulting in the Microsoft Office environment
Planning and executing an end-to-end implementation
Supporting administration and management of Microsoft 365 services
Software packaging (MSI)
Managing mobile devices with Microsoft Intune
Managing, configuring and implementing Cisco DUO two-factor authentication

Jan 2021 - Apr 2021

4 months

Common Data Environment CDE/BIM Admin and Assistant to Operational Management

DB Netz

Designing and further developing operational management processes (incident/problem management, user management, requirement management)
Performing user management for DB Netz (creating/changing/locking user accounts)
Configuring project data rooms according to DB Systel guidelines
Incident management, operational process responsibility for incident management based on ITIL
Industry 4.0
Making adjustments to cross-functional master data
Coordinating, shaping and supporting the setup of the MS client environment
Confluence
Handling interface communication between users and various departments
Lead expert for services in the client management environment and patch management
Optimizing the design and implementation of service and client management processes
Documentation and reporting
Conducting incident management (recording 1st and 2nd level support cases, analyzing support cases, monitoring 3rd level support)
Microsoft Office
Carrying out interface monitoring
Conducting error reporting
Analyzing functional requirements for ICT systems
Designing and communicating workarounds for issues
Helping the Scrum team understand and apply agile values and the agile framework
Database management
Jira
MS Teams & SharePoint administration
Documenting operational management
Creating project plans
Structuring projects
Microsoft Planner
Identifying project risks
Conducting project closure
Scrum Master & agile project management methods

Aug 2020 - Jan 2021

6 months

SCCM Administrator

European Central Bank

Supporting the rollout of Windows 10 devices
Distributing software to devices
Creating and maintaining documentation
Point of contact for more than 30 local Incident Managers
Developing optimization proposals for operational processes
Monitoring project performance
Quality control of images
Jira
Microsoft Office
Confluence
Performance troubleshooting with Citrix Workspace
Bloomberg support: Anywhere (web), Terminal (client)
Imaging laptops and desktops
Hardware and software support
Error analysis and problem solving
Creating architecture documents and partial concepts in the areas of prevention, detection and response, risk and threat analyses
Installing hardware and software components
Data backup and creating backups remotely
Recycling obsolete software
Replacing graphics cards on desktops
Setting up and dismantling workstations
Provisioning new devices with software & OS
Extracting logs
Creating risk analyses
Bilingual scheduling of hardware returns
Team coordination & partial takeover of project manager tasks
Analyzing technical requirements for ICT systems
ServiceNow ticketing tool, project management, case management & change management
Regular participation in Scrum meetings in agile structures
LeanIX administration & configuration of the software database
Upgrading Jira and Confluence instances
Creating system documentation & reporting
Workspace management (Ready Works)
Developing process flows in scheduling
System administration (SCCM, AD)
Supporting & training employees
Escalation management
Creating and managing SIEM use cases and content
Microsoft Planner
Technical expertise in scripting, parsing and query development
Threat Hunting
Patching switches at workstations
Refurbishing legacy hardware
Creating and restoring backups via USMT
Shortening processes by using PowerShell scripts
Central certificate management and endpoint management via Microsoft Intune
MIM (Microsoft Identity Manager) identity and access management

Dec 2019 - Apr 2020

5 months

Project Manager PMO, Change Management

Ärzte & Apotheker Bank

Drafting route plans for a nationwide project
Business process analysis and design
Material supply and logistics coordination
SCCM endpoint management
Communication plan, information for project risk assessment, analytical evaluation of stakeholders
Jira administration
Analysis and development of processes
Project management (Jira and MS Project)
Risk management
Microsoft Planner
Confluence
Administration, configuration, and support of Atlassian tools Confluence and Jira
ServiceNow project planning & change management
Vehicle provisioning
Error logging for software and hardware issues on deployed clients
Coordination of various technical and human resource providers
Conducting incident audits, also responsible for escalations in case of process issues
Asset inventory
Organizing and leading workshops
Implementation in MS Dynamics 365
Resource planning
Cost estimation & budgeting
Team lead for 25 technicians
Project plan creation
Project structuring
Microsoft Office
Microsoft Project
Analysis of business requirements for IT and communications systems
Identification of project risks
Strategic project lead: minimizing project risks
Project closure activities
Scrum Master & agile project management methods

Jul 2019 - Mar 2020

9 months

Incident Manager & Administrator

European Central Bank

IT support for hardware and software issues
Bloomberg support: Anywhere (web), Terminal (client)
Point of contact for rollout technicians for hardware and software issues
Microsoft Office
Rollout technician coordination
ServiceNow ticketing tool, case management & asset management
SCCM
Resource planning
ITSM: incident management, request management, problem management (ServiceNow)
Advising on architecture decisions considering ServiceNow standard modules
Consulting and evaluation of functional requirements for the ServiceNow cloud solution
Responsible for the cross-departmental central incident management process
Development of plugins & macros in the Atlassian environment
Jira
Monitoring project performance
Upgrading Jira and Confluence instances
Installation, configuration, integration, optimization, and problem analysis
Microsoft Planner
OneDrive for Business, MS Teams & SharePoint administration, configuration, and management
Coordination, design, and support in building the MS client environment
Managing interface communication between users and various business units
Lead expert for services in the client management environment and patch management
Remote problem resolution
Phone support for subsidiaries
Intune certificate management and administration
User, device, and Apple management
Endpoint management
System and network configuration
Web proxy
Database management
Ticket handling
Analysis and resolution of Citrix Workspace connection issues
Maintaining Active Directory infrastructure
Microsoft Exchange

Jan 2019 - Nov 2019

11 months

Project Manager PMO, Change Management

DZ BANK

Material provisioning
Allocating resources to assigned technicians
Planning workflows (server rollout)
ServiceNow project planning & change management
SCCM
Confluence
Jira
Experience in creating and managing application cases and content
Technical expertise in query development
Organizing/provisioning vehicles and accommodations
Implementation in MS Dynamics 365
First point of contact for technicians' organizational questions
Resource planning
Taking on process roles as incident manager
Creating a project structure plan
Responsible for continuous improvement of ITIL processes incident management and request fulfillment
Microsoft Office
Analyzing and developing processes within the project team
Bloomberg support: Anywhere (web), Terminal (client)
MS Teams management & administration
Development of plugins & macros in the Atlassian environment
Cost estimation & budgeting
Team lead for 25 technicians
Project plan creation
Project structuring
ServiceNow modules CSM, TNI, OMT, ITAM, SPM
Identification of project risks
Project closure activities
Microsoft Planner
Microsoft Project
ITIL & agile project management methods
Scheduling with end customers and providers
Routing technical issues to appropriate support levels, escalation management
Router and switch configuration

Dec 2018 - Jun 2019

7 months

IT Administrator

Allianz AG

Hardware configuration for servers
Windows Server 2016 installation and configuration
Implementing authentication mechanisms like SSO and MFA
Network setup
AD, DHCP, DNS, print server, Addison software, virtual machines (Hyper-V) setup
Network drive configuration (scan paths)
ServiceNow ticketing tool
ITOM: Server and device management
Automation with PowerShell – scripting and script updates
CDE/BIM (AutoDesk)
ServiceNow ITSM, ITSAM, TNI, OMT, ITBM
Network infrastructure management (ServiceNow)
Presentations on complex topics and documentation using ServiceNow
Jira
Using Matrix42 Empirum: software distribution, creating and managing configuration and assignment groups, OS configurations, driver management, patch management.
Fiori apps
Database management
S/4HANA migration
Microsoft Office
Cisco Meraki & Cisco ASA
MuleSoft administration & management
Development of plugins & macros in the Atlassian environment
Installation, configuration, integration, optimization, and problem analysis in complex applications and infrastructures
Planning server and network infrastructure
Coordination of infrastructure setup - creating concepts
Server data migration
Hardware upgrades
Coordination, design, and support for building the MS client environment
Managing interface communication between users and various business units
Azure administration & configuration
Supporting major incident management and service desk teams
Creating a project plan
Creating and managing SIEM use cases and content
Technical expertise in scripting, parsing, and query development

Feb 2018 - Dec 2018

11 months

Master Technician, PMO Sub-Project Lead, Incident Manager

R+V Versicherung

IT support for hardware and software issues
Point of contact for rollout technicians for hardware and software issues
Rollout technician coordination
ServiceNow ticketing tool & case management
SCCM
Enabling and enforcing self-service password reset (SSPR) with Microsoft Entra
Organizing project meetings
Jira
Microsoft Project
Microsoft Planner
ITSM: incident management, request management, problem management (ServiceNow)
ITAM: software asset management administrator, developer, user (ServiceNow)
Development of plugins & macros in the Atlassian environment
Developing a backup strategy for Jira & Confluence
Remote problem resolution
Automation with PowerShell – scripting and script updates
Optimizing existing PowerShell scripts to improve efficiency and performance.
Phone support for subsidiaries
MS Exchange
Creating conditional access policies with Microsoft Entra
Electronic acceptance of new hardware
Windows Server installation & administration
Backup
Creating stakeholder analyses
Stakeholder management
Web proxy IP change
S/4HANA troubleshooting and migration
Update control
MS Teams project management
Coordinating 2nd and 3rd level incident resolution
Responsible for incident management and problem management processes within IT
Enhancing the incident management process focusing on efficiency, transparency, and end-to-end accountability
Permission editing for server groups
Server problem handling
Implementing new hardware into the network
Creating user and group rights and managing Active Directory
Hardware ordering
Software distribution
Asset inventory
Resource planning
Cost estimation & budgeting
Team lead for 25 technicians
Project plan creation
ServiceNow project planning
Project structuring
Identification of project risks
Project closure activities
Solving complex technical issues
Briefing, controlling, and managing the entire rollout team
Confluence
Planning rollout and field support
Executing follow-up deliveries
Imaging and migration
Decommissioning old and new devices
Printer configuration
On-site customer training
Switch and router configuration
Reporting and documentation
Cable management
Replacing KVM switches
Joining clients to the domain
Quality control and testing
Escalation management
Scheduling individual special cases
Supporting the overall project manager for internal services

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Energy, Government and Administration, Insurance, Aerospace and Defense, and Banking and Finance.

Information Technology

Energy

Government and Administration

Insurance

Aerospace and Defense

Banking and Finance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Operations, Finance, Product Development, and Quality Assurance.

Information Technology

Project Management

Operations

Finance

Product Development

Quality Assurance

Skills

Project Matching

Ability To Handle Pressure
Analytical And Organizational Skills
Teamwork
Personnel Development And Mentoring
Team And Staff Leadership
Resilience
Intercultural Competence
People Skills
Motivation And Perseverance
Problem Solving Skills
Strategic Approach
Fast Comprehension
Structured Way Of Working
Thoroughness
Assertiveness
Persuasiveness And Enthusiasm
Presentation Techniques
Independence
Decision-making Ability
Determination And Goal Orientation
Self-confidence
Willingness To Learn

It Expertise & Focus – Hardware

Pc/notebook Client
Smartphone
Server
Printer
Monitor
Scanner
Ip Telephony
Android
Apple
Network Hardware
Hardware Firewalls

Software/tools

Service Now Itom
Service Now Csm
Sap
Service Now Tni
Ninjarmm
Service Now Omt
Sap Monitoring
Service Now Itsm
Idguard
Sap Atlas
Ecs
Service Now Ham
Safe Scaled
Sap Pm (Pen-test)
Bim
Leanix
Sap Trex
Service Now Itbm
Soc
Agile Framework
Agile Project Management
Service Now Spm
Service Now Itam
Sap Is-u
Service Now Tsm
Mdm Mobile Iron
Sap Co/ps
Kibana/elasticsearch
Cisco Duo Mobile
Sap Solution Manager
Jira
Confluence
Mule Soft
Sap Cpi
Itil
Smartit
Sap Fiori Launchpad
Uffective Portfolio
Agile Project Management
Sap S/4hana
Cde (Winplan2.0)
Eplass
Sap Sso
Service Now Cmdb
Archivchad
Allplan
Autodesk
Itwocivil
Leica Inifinty
Ms Intune
Microsoft Entra (Azure Ad)
Matrix42
Large-scale Scrum
Active Directory
Microsoft Identity Manager (Mim)
Scrum Master
Project Management
Change Management
Swyx Management
Sccm
Splunk
Hkrweb
Hkr-zentral
Microsoft Teams
Framework Less
Ms Project
Password Safe
Metasploit
Skype For Business
Teamviewer
Tanss
Elasticsearch
Citrix
Citrix Workspace
Crowdstrike
Sentinel One
Apache Webserver
Ivanti
Websphere
Salesforce

Network

Lan/wlan
Tcp/ip
Adsl
Switch
Router
Ethernet
Isdn
Subnetting
Print Server
Vpn
Dns/dhcp

Operating Systems

Linux
Unix
Windows Os
Ios
Macos
Android
Blackberry
Windows Server

Programming Languages

Python
Javascript
C#
C
.Net
Html & Css
Sap Abap

Databases

Mysql
Oracle
Postgresql

Cloud

Aws
Azure
Sharepoint
Onedrive

Languages

German

Advanced

English

Advanced

French

Advanced

Education

Cyber Security

Computer Science

Certifications & licenses

Ccna Implementing And

CompTIA - Security+

CompTIA A+ & Network+

ITIL® Foundation (ITIL4)

Professional Scrum Master

SAP Request Management

Statistics

Experience

Total positions 20

Experience in Information Technology 3.5 y

Avg length 7 m

Longest experience 1 y 6 m

Expertise

Recent roles Senior Project Manager S4HANA in the energy sector, Project Manager & IT Security Architect Logging & Monitoring for QRadar & Splunk, ISO 27001, Service Owner / Service Delivery Manager

Main industries Information Technology, Energy, Government and Administration

Main business areas Information Technology, Project Management, Operations

Qualifications

Certifications earned 6

Profile

Created

January 2025

Last Update

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Alagi based?

Alagi is based in Dreieich, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Alagi speak?

Alagi speaks the following languages: German (Advanced), English (Advanced), French (Advanced).

How many years of experience does Alagi have?

Alagi has at least 7 years of experience. During this time, Alagi has worked in at least 19 different roles and for 18 different companies. The average length of individual experience is 4 months. Note that Alagi may not have shared all experience and actually has more experience.

What roles would Alagi be best suited for?

Based on recent experience, Alagi would be well-suited for roles such as: Senior Project Manager S4HANA in the energy sector, Project Manager & IT Security Architect Logging & Monitoring for QRadar & Splunk, ISO 27001, Service Owner / Service Delivery Manager.

What is Alagi's latest experience?

Alagi's most recent position is Senior Project Manager S4HANA in the energy sector at RKU Informations- und Telekommunikationsdienste.

What companies has Alagi worked for in recent years?

In recent years, Alagi has worked for RKU Informations- und Telekommunikationsdienste, BWI, Arvato, Mercedes Benz, and Samson AG.

Which industries is Alagi most experienced in?

Alagi is most experienced in industries like Information Technology, Energy, and Insurance. Alagi also has some experience in Government and Administration, Aerospace and Defense, and Banking and Finance.

Which business areas is Alagi most experienced in?

Alagi is most experienced in business areas like Information Technology, Project Management, and Operations. Alagi also has some experience in Finance, Product Development, and Quality Assurance.

Which industries has Alagi worked in recently?

Alagi has recently worked in industries like Information Technology, Energy, and Aerospace and Defense.

Which business areas has Alagi worked in recently?

Alagi has recently worked in business areas like Information Technology, Project Management, and Operations.

What is Alagi's education?

Alagi attended education in Cyber Security.

Does Alagi have any certificates?

Alagi has 6 certificates. Among them, these include: Ccna Implementing And, CompTIA - Security+, and CompTIA A+ & Network+.

What is the availability of Alagi?

Alagi is immediately available part-time for suitable projects.

What is the rate of Alagi?

Alagi's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.