Alagi Mansaray - Senior S/4HANA Project Manager in the Energy Sector

Q: Where is Alagi based?

Alagi is based in Dreieich, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Alagi speak?

Alagi speaks the following languages: German (Advanced), English (Advanced), French (Advanced) .

Q: How many years of experience does Alagi have?

Alagi has at least 7 years of experience. During this time, Alagi has worked in at least 19 different roles and for 18 different companies . The average length of individual experience is 4 months . Note that Alagi may not have shared all experience and actually has more experience.

Q: What is Alagi's latest experience?

Alagi's most recent position is Senior S/4HANA Project Manager in the Energy Sector at RKU Informations- und Telekommunikationsdienste .

Q: What companies has Alagi worked for in recent years?

In recent years, Alagi has worked for RKU Informations- und Telekommunikationsdienste , BWI , Arvato , Mercedes Benz , and Samson AG .

Q: Which industries is Alagi most experienced in?

Alagi is most experienced in industries like Information Technology , Energy , and Insurance . Alagi also has some experience in Government and Administration , Aerospace and Defense , and Banking and Finance .

Q: Which business areas is Alagi most experienced in?

Alagi is most experienced in business areas like Information Technology , Project Management , and Operations . Alagi also has some experience in Finance , Product Development , and Quality Assurance .

Q: Which industries has Alagi worked in recently?

Alagi has recently worked in industries like Information Technology , Energy , and Aerospace and Defense .

Q: Which business areas has Alagi worked in recently?

Alagi has recently worked in business areas like Information Technology , Project Management , and Operations .

Recommended expert

Dreieich, Germany

Check rate

Experience

Nov 2024 - Jun 2025

8 months

Senior S/4HANA Project Manager in the Energy Sector

RKU Informations- und Telekommunikationsdienste

Coordination and monitoring of required tasks and resources
Coordination and ensuring the flow of information between involved departments
Windows 10/11
Time management and project control
Integration of S/4HANA solutions in collaboration with business units
Microsoft Project
Confluence
Jira
Microsoft Office
Microsoft Planner
Responsible expert for client management environment services and patch management
Coordination of interfaces and integration with existing systems
Enable and enforce multi-factor authentication (MFA)
Ensuring data migration and quality during the S/4HANA implementation
Creation of a project structure plan
Optimization of the design and implementation of service and client management processes
Azure AD
Project management & risk management
Regular updates and drafting of decision documents for decision-makers
Set up of an additional Linux-based infrastructure for administrative purposes
Advising program management on transformation and migration projects
PowerShell scripting
Enhancement, maintenance and troubleshooting of the existing ERP application
Synchronization with on-premises directories (Azure AD Connect)
Conducting concept development and planning
Procurement, integration, and deployment of MacBooks
Autopilot
Integration of systems into a client management system (Intune), Microsoft Defender, and Azure AD
Implementation of single sign-on for mobile devices & PCs
Migration from Active Directory to MS Intune
Implementation and integration of SAP S/4HANA solutions
Software packaging (MSI)
Mobile device management with MS Intune and Mobile Iron
Management of servers and services using Ansible
MIM (Microsoft Identity Manager)
Identity and permission management
Access management

Apr 2024 - Aug 2025

1 year 5 months

Project Manager & IT Security Architect Logging & Monitoring for QRadar & Splunk, ISO 27001

BWI

Responsible for seamless integration of systems into the central log management environment, strictly following defined processes and standards
Point of contact for all questions about QRadar, NXLog, and Splunk products, including providing technical details and solution proposals
Initiating and coordinating the planned exchange of QRadar hardware appliances to ensure optimal system performance
Analysis of business processes and requirements
Conducting regular performance and capacity analyses on NXLog, QRadar, and other relevant systems to identify bottlenecks and initiate optimization measures
Jira
SAFe
Confluence
Expert installation and configuration of QRadar hardware and software appliances according to current operation manuals and best practices
Responsible for planning, conducting, and documenting Scrum meetings to ensure efficient project execution
Creation of comprehensive technical documentation, analyses, and concepts based on applicable architecture guidelines and operation manuals
Preparation for ISO 27001 audit
Automation: development and implementation of automated processes to increase efficiency and reduce manual tasks
Troubleshooting: analysis and resolution of issues in the log management environment
Training: transferring knowledge to colleagues and conducting training on the implemented technologies
Microsoft Office
Microsoft Planner
Microsoft Project
SOC
Implementation of new features & workflows
IT planning: design and coordination of all IT-related aspects of the project, such as test plans, security measures, and technical infrastructure
Interface management: ensuring smooth collaboration between different project teams and external service providers
Change management: planning and executing organizational changes related to the project
Management of virtual appliances
Configuration of QRadar appliances
Firewall configuration
Planning and implementation of security and network infrastructures

Mar 2024 - Sep 2024

7 months

Service Owner / Service Delivery Manager

Arvato

Design and monitoring of the Microsoft Intune environment to meet agreed SLAs
Confluence
Proactive identification and implementation of measures for continuous improvement of Intune-based services and enhanced security
Close collaboration with internal and external stakeholders to ensure smooth deployment and management of devices and applications
SAFe
Configuration of device compliance policies
Definition and implementation of security policies and configurations in Microsoft Intune
Win32
License management for infrastructure services
Monitoring and optimization of Intune infrastructure to ensure high availability and performance
Conducting risk assessments for changes in the Intune environment and implementing appropriate measures
PowerShell scripting
Creation of detailed reports to analyze Intune usage and identify optimization opportunities
Regular coordination with clients on the current status of the Intune environment and meeting agreed SLAs
Escalation management for incidents and initiating measures for rapid resolution
Training and support for users on using Microsoft Intune
Integration and management of Microsoft Entra (Azure AD)
Automation of routine tasks in Intune for increased efficiency
Microsoft Project
Jira
Integration of Intune with other Microsoft 365 services
Migration of existing MDM solutions to Intune
Proactive protection: identification and rapid resolution of security vulnerabilities in our complex IT infrastructure
Global responsibility: ensuring all globally deployed clients are up-to-date and secure through efficient patch management
Creation of risk analyses
Autopilot
Rapid response: professional assessment, handling, and documentation of security incidents
Transparent communication: creation of detailed security reports providing a comprehensive overview of the security posture
Direct support: individual consulting and assistance to users on security-related questions and issues
Software packaging (MSI)
Continuous improvement: actively shaping our security measures through the use of cutting-edge tools and technologies
Administration of firewalls and network structures
Administration of virtual servers
Microsoft Office
Microsoft Planner
VMware

Jul 2023 - Mar 2024

9 months

Microsoft Architect & Project Manager (Zero Trust & Conditional Access Policy Implementation)

Mercedes Benz

Microsoft Office
Microsoft Planner
Identity and Access Management (IAM)
SAFe
Establishing regular communication with the IAM team
Developing a shared vision and strategy for IAM solutions
Confluence
Collaboration on IAM project execution
Supporting the IAM team in advancing IAM solutions
Maintenance and management of master data
Integration of Citrix Workspace with Microsoft Entra ID (Azure AD) and configuration of single sign-on (SSO) and multi-factor authentication (MFA)
AAD and M365 (Security & Compliance)
Creation of project plans and budgets
Coordination of resources and timelines
Leading and motivating project teams
Communication and coordination with stakeholders
Development and implementation of change management plans
Management of devices and users in Microsoft Intune
Assignment of roles and permissions to users/groups
Implementation of security policies and settings
Warehouse and inventory management
Supporting users in the use of Microsoft Intune
Development of concepts and roadmaps for device management
Advising users and managers on the benefits of mobile work
Budget planning and control
Creation of a project plan
CrowdStrike
License management and allocation of licenses
Participation in industry conferences and workshops
Reading and keeping up with current industry literature
Support in the development and implementation of IT security policies
Enabling and enforcing self-service password reset (SSPR)
Advising managers on IT security topics
Identification of security vulnerabilities in IAM solutions
Recommending measures to remediate security vulnerabilities
Configuration and customization of modules (e.g., Sales, Customer Service, Finance)
Jira
Assisting with the implementation of security measures in IAM solutions
Implementation of a new identity management solution in Azure
Implementation of a new security solution in Azure
Advising managers on the benefits of Azure security features
Testing and documenting changes
MS Exchange administration
Automated provisioning/deprovisioning of users
Administration of Active Directory
Enabling, managing, and testing firewalls
Management of VMware and virtual appliances
Patch management

Apr 2023 - Oct 2023

7 months

Service and MS Client Manager Matrix42

Samson AG

Project costing & billing
Coordination, co-design, and support in setting up the MS client environment
Administration of the Matrix 42 environment
Software distribution using assignment groups & configuration groups in Matrix 42
Creation, configuration & troubleshooting of Matrix 42 workflows
Testing and documenting changes
Designing workflows in Matrix 42
Handling interface communication between users and different business units
Time management
Jira
SAP interface development using SAP ABAP and Python
SAP One Identity Manager (OIM)
Responsible expert for services in the client management environment, as well as patch management in Matrix 42
Optimization of the design and implementation of service and client management processes using Matrix 42
SAP CO/PS
Creation of stakeholder analyses
Stakeholder management
Sentinel One
License management: ordering licenses as needed
Documentation and reporting in Matrix 42
Regular updates and preparation of decision documents for decision-makers
Developing and implementing strategies for service and client management
Responsible for effective patch management in the Matrix42 environment
Executing concepts and planning using Matrix 42
Managing and optimizing the O365 and MS Azure environments
Microsoft Office
Confluence
Microsoft Planner
Integration of third-party solutions or Microsoft Power Platform
Introduction of single sign-on for mobile devices & PCs
Windows Server Active Directory - identification and resolution of issues related to Active Directory services
Ensuring smooth integration of O365 and MS Azure services

Mar 2023 - Nov 2023

9 months

Rollout Manager & Product Owner Development Support for Online Services

IT. Niedersachsen

Development of concepts for new IT applications in the healthcare sector.
Product Owner of the deployment team
Requirements management
Requirements classification
Stakeholder management
Release planning and execution
Conducting and evaluating tests of the developed solutions
Conducting system demos
Identifying requirements through close collaboration with business units
Evaluating requirements for priority and feasibility
Creating a communication plan
Lead expert for services in the client management environment and patch management
Supporting the development process for IT applications
Preparing requirement documents based on functional requirements
Developing test scenarios and executing tests
Identifying and fixing bugs and vulnerabilities
Planning and rolling out new online services in the healthcare sector
Ensuring smooth implementation in collaboration with business units
Procurement, integration, and use of MacBooks
Camera-based digital invoice processing
Microsoft Office
Microsoft Planner
Microsoft Project
Regular coordination with subject matter experts to gather and refine requirements
Communication with stakeholders for OZG services in healthcare
Collaboration with specialized solution providers
Identifying optimization potentials in used IT tools
Monitoring and performance analysis with Citrix Director
Conducting analyses to improve IT solutions regarding customer satisfaction
Updating and maintaining backlogs for ongoing projects
Ensuring task priorities align with strategic goals
Regular reporting to project management on progress
Confluence
Actively supporting the development process for planned IT applications
Developing comprehensive test scenarios to ensure application quality
Planning, coordinating, and overseeing the rollout of developed online services
Ensuring smooth implementation and user acceptance
Developing automation scripts and configurations for provisioning and managing infrastructure and applications
Implementing improvements to increase efficiency and performance of applications
Continuous coordination and collaboration with business units to ensure IT solutions meet customer needs
Integrating customer-focused improvement suggestions into development
Close collaboration with specialized solution providers to integrate solutions and ensure interoperability
Analyzing log files and using Citrix Director for root cause analysis
Managing MS Exchange Server and testing workflows
Patch management
Jira
HKRweb, HKR-Zentral, F15z/F13z, electronic invoice processing, payment monitoring procedures
Firewall unblocking and infrastructure planning

Nov 2022 - Mar 2023

5 months

Project Manager in the Linux Client Area

DEVK

Coordination and monitoring of necessary tasks and required resources
Microsoft Office
Microsoft Planner
Microsoft Project
Coordination and ensuring the information flow between involved areas
Time management
Creating a project plan
Lead expert for services in the client management environment and patch management
Activating and enforcing multi-factor authentication (MFA)
Optimizing service and client management process design and implementation
Project management & risk management
Regularly informing and preparing decision proposals for decision makers
Building an additional Linux-based infrastructure for administrative purposes
Expansion, maintenance, and troubleshooting of the existing ERP application
Synchronization with local directories (Azure AD Connect)
Jira
Confluence
Conducting concept and planning phases
Procurement, integration, and use of MacBooks
Integration of systems into a client management system (Intune), MS Defender, and Azure AD
Implementing single sign-on for mobile devices & PCs
Migrating Active Directory to MS Intune
Mobile device management with MS Intune and MobileIron
Managing servers and services using Ansible
MIM (Microsoft Identity Manager)
Identity and access management
Access administration

Jun 2022 - Dec 2023

1 year 7 months

Technical Application Manager & Portfolio Manager

RWE

Analyzing and resolving user issues at 3rd level and, if necessary, at 2nd level
Supporting, extending, analyzing, documenting, and maintaining standard and in-house solutions
Coordinating and executing release updates and patch installations
Technical software installations and configurations
Industry 4.0
Citrix Workspace
SAFe
Financial accounting & reporting
Error analysis and troubleshooting of user connections, application launches, print redirections, and performance issues
License management and configuration of license servers
SAP IS-U
Lead expert for services in the client management environment and patch management
Windows Server release development and testing
Conducting comprehensive tests for new server releases
Optimizing service and client management process design and implementation
Documentation and reporting
Knowledge in creating IT security concepts
Automation using PowerShell – coding, updates, and patches
Resource planning
Consulting on auditing in BSI and data protection
CDE / BIM (AchivCHAD, AutoDesk, iTWO Civil, Leica Infinity)
IoT
License management of SAP & non-SAP applications
SAP PM
SAP TREX
SAP CO/PS
SAP One Identity Manager (OIM)
Budget planning and control
SAP interface development using C and JS
BSI security concept
Knowledge in developing policies and guidelines for IT security
Close collaboration with business units and IT project teams
CrowdStrike
Coordinating collaboration of external and internal service providers
Managing server and service configurations using Ansible
Stakeholder management
ServiceNow ITBM / ITSM / TNI / OMT / ITAM / ITOM / TSM / HAM / SPM
SCCM – packaging and rollout
LeanIX administration of infrastructure and interface management
Microsoft Office
Microsoft Planner
Maintaining portfolio and roadmaps in the project portfolio management system
Implementing new functions & workflows
Maintaining application portfolios
Process analysis of existing portfolio management
Improving IT portfolios
Planning & controlling the IT applications portfolio
Uffective portfolio management tool
Java and Linux knowledge for troubleshooting
Migration of business applications (testing, security review, end-to-end)
Confluence
Configuring risk-based sign-in policies
Switching mobile device management from MobileIron to MS Intune
Jira
Training and support for end users
MIM (Microsoft Identity Manager) identity and access management

Jun 2022 - Oct 2022

5 months

Project Coordinator MuleSoft & Portfolio Manager

TÜV

Jira
Confluence
Managing and documenting MuleSoft projects with Azure DevOps
Managing service providers for concept and implementation
Requesting effort estimates and quotes from service providers
System administration in a DevOps environment
Creating features / stories / tasks in Azure
Coordinating deployments on the QA system
Controlling promised deliverables regarding timeline and scope
Creating a project structure plan
Coordinating, shaping, and supporting the setup of the MS client environment
Handling interface communication between users and various business units
Aligning requirements with business units / service providers
Developing new migration processes and related IT tools
Maintaining and updating app images in Citrix Workspace
Project management & risk management
Designing and implementing SAFe projects
Customizing the MS Dynamics API (interface)
Microsoft Office
Microsoft Planner
Microsoft Project
Ensuring the operation of the ERP solution
Planning and conducting status meetings
Supporting the procurement process for requirements
Analyzing & maintaining existing software, interfaces & project portfolio
LeanIX administration of the infrastructure & interfaces to various applications & databases
Solution-oriented work
Stakeholder management
S/4HANA support and database maintenance
Preparing and conducting the MuleSoft project planning board
Reporting project status in the internal JF of BS-IT
Discussing internal MuleSoft adjustments / improvements to processes

Apr 2022 - Sep 2022

6 months

Project Lead DAP & VDI & Aternity Implementation

UNIQA

Testing and documenting changes
Azure AD administration
Microsoft Planner
Microsoft Project
Office 365 administration, troubleshooting, and support
Lead expert for services in the client management environment and patch management
Optimizing service and client management process design and implementation
Process automation by creating PowerShell scripts
Maintaining and managing master data
Optimizing existing PowerShell scripts to improve efficiency and performance
Jira
Creating a project plan
Creating, editing, and deleting user accounts with Microsoft Entra
Building and coordinating a technical operations team
Knowledge in creating IT security concepts
Migrating Active Directory to MS Intune
Consulting on auditing in BSI and data protection
Knowledge in developing policies and guidelines for IT security
Communication plan, information for project risk assessment, analytical evaluation of stakeholders
Testing in the ERP system (Dynamics AX)
Further development in the area of customer relationship management applications
Microsoft Office
Defining and designing processes
Creating a service level agreement
Creating reports for management using common presentation techniques
Project planning and leadership
Collecting and compiling deliverables
Configuring and assembling servers
Database application: Oracle
MS Intune administration and certificate management for Android, iOS, macOS, Windows
Planning tests and POCs
Training and support for end users
Budgeting and resource planning
Intune certificate management and certificate administration
Intune endpoint management in client and MDM area
Design and setup of a central management for access and certificates on mobile devices via Intune
Developing an MDM concept within the Bring-Your-Own-Device policy
Switching and migrating mobile device management from MobileIron to MS Intune
Implementing CISCO Duo Zero Trust on mobile devices
Confluence
Financial accounting & reporting (accounts receivable, accounts payable, general ledger)
Assigning roles and permissions to users/groups
MIM (Microsoft Identity Manager) providing self-service portals, synchronization, and provisioning

Mar 2022 - Jun 2022

4 months

SAP Enterprise Cloud Services PMO Change Manager

SAP

Collaborating with ServiceNow subject matter experts to align and create training material
Jira
Collaborating with ServiceNow stakeholders to clarify requirements for communication & training material
Incident management, request management, problem management, including virtual machines, servers, storage and databases (ServiceNow)
ITOM: server and device management (ServiceNow)
Network infrastructure management (ServiceNow)
Creating concepts and learning maps for various roles with different requirements
IoT
Microsoft Office
Microsoft Project
License management: ordering and assigning licenses
Responsible for MS Dynamics 365 FO/SCM
Creating and consolidating content (slides, videos, knowledge bases)
Confluence
SAFe
SAP CO/PS
SAP TREX
SAP Fiori
SAP One Identity Manager (OIM)
SAP interface development using SAP ABAP and C#
Preparing communication material and conducting knowledge transfer sessions for various topics
Monitoring progress and change management effectiveness
Developing presentations
Reporting progress of the ServiceNow change management project
Aligning with the central change management team for unified change management
Industry 4.0
License management
SAP license landscape (ECC, S/4HANA, cloud products)
SAP license models (on-premise & cloud)
License management tools (ServiceNow)
S/4HANA
ServiceNow administrator / OMT / TNI
SAP catalog management admin
SAP PM
SAP ATLAS administrator & change management
SAP Enterprise Cloud Services
ServiceNow CSM & SPM module administration, configuration & implementation
Creating communication analyses
Microsoft Planner

Oct 2021 - Jan 2022

4 months

IT Consultant in Change Management

Advising clients on email management and mailing security, as well as Office 365
Designing and implementing an in-house software solution (iQ.Suite) for clients
Using the Matrix42 ticket system, classifying incidents and service requests
Microsoft Office
Confluence
Microsoft Planner
Developing automation scripts and configurations for provisioning and managing infrastructure and GBS applications using Terraform
Creating a communication plan
Managing server and service configurations using Terraform
IoT
SAP interface development using C# and C
Using Matrix42 Asset Management: capturing and classifying assets
Using Matrix42 Empirum: software distribution, creating and managing configuration and assignment groups, operating system configurations, driver management, patch management
Incident management, request management, problem management, including virtual machines, servers, storage & databases (ServiceNow)
Supporting and further developing the SaaS security offering in Microsoft Azure Cloud
Related tasks such as analyzing and migrating Exchange or HCL Domino
Jira
Server administration: Unix
Using GitHub for developer script implementation
SAP Fiori
SAP IS-U
SAP S/4HANA troubleshooting
SAP PM
SAP TREX
SAP One Identity Manager (OIM)
Close communication with IT regarding developments and adjustments in MS Dynamics 365
First-level support for issues in ERP systems
Infrastructures and integration of complementary services (MDM, endpoint protection, Microsoft Teams)
Training and workshops for clients' technical contacts
Deployment via Kubernetes & HELM
Technical support for sales in the pre-sales phase
Continuous development of the company's knowledge and offerings
Organizing and conducting workshops
Database management
Monitoring various servers & VMs
Configuring, managing and MDM of MobileIron

Apr 2021 - Mar 2022

1 year

IT Security & Modern Workspace COM-SYS Project Manager and Portfolio Manager

1&1 Versatel

Analyzing and gathering business requirements and managing requirements for the development of the IT system
Process modeling & analysis of IT project portfolio management
Citrix Workspace
Performing maintenance, updates, and upgrades of Citrix components
License management and capacity planning of the Citrix environment
Maintaining the portfolio and creating optimization solutions
Implementing portfolio processes and their setup
Rapid7
Microsoft Office
Microsoft Planner
Microsoft Project
Sentinel One
CrowdStrike
Windows Server release development and testing
Managing large IT project portfolios
Using Matrix42 Empirum: software distribution, creating and managing configuration and assignment groups, operating system configurations, driver management, patch management
Confluence
Five years of professional experience in information security and data protection
Knowledge of establishing an information security management system
Knowledge in creating IT security concepts
Organizing project meetings
IoT
Consulting on auditing in the BSI and data protection area
Knowledge in developing policies and guidelines for IT security
Defining user stories, acceptance criteria, and use cases
PowerShell scripting
Communication plan, information for risk assessment in the project, analytical stakeholder evaluation
Taking over project management for individual system components
Developing the architecture of the system and support systems, feasibility study, interface description
Jira
Autopilot
SSL certificate management
Managing IBM QRadar SIEM (software upgrades & maintenance)
Connecting cloud resources via Citrix Cloud
Integration into the IT landscape
Web application deployment via Docker container using Ansible
Troubleshooting MySQL incidents
Implementing the use cases
Creating monthly reports in QRadar and Securetrack
Dividing work packages
Win32
Windows 10/11
Implementing route planning in MS Dynamics 365
Cisco Meraki configuration & Cisco ASA
Solution architecture and creating requirement specifications for system development
Planning and executing quality assurance measures
Splunk administration
Analyzing log files and using Citrix Director for root cause analysis
Implementing and operating SIEM, VA scanners, IDS/IPS, firewalls, antivirus, network sensors and endpoint security solutions
Analyzing and resolving incidents and errors
Advising clients on architecture, policies, lifecycle, migration and upgrades
Design, consulting and project management for network security
Creating and managing SIEM use cases and content
Technical expertise in scripting, parsing, and query development
SD-WAN network setup
Creating stakeholder analyses
Azure AD
WAN prioritization & creation of configuration links
Configuring and commissioning firewalls (Fortinet & Lancom)
MS Teams administration
SAP CO/PS
ServiceNow modules CSM, TNI, ITSM, OMT, ITAM, ITOM, SPM
Solution-oriented consulting in the Microsoft Office environment
Planning and executing an end-to-end implementation
Supporting administration and management of Microsoft 365 services
Software packaging (MSI)
Managing mobile devices with Microsoft Intune
Managing, configuring and implementing Cisco DUO two-factor authentication

Jan 2021 - Apr 2021

4 months

Common Data Environment CDE/BIM Admin and Assistant in Technical Operations Management

DB Netz

Designing and improving operations management processes (incident / problem management, user management, requirements management)
Performing user management for DB Netz (creating/changing/locking user accounts)
Configuring project data spaces according to DB Systel guidelines
Incident management, operational process responsibility for incident management based on ITIL
Industry 4.0
Making adjustments to cross-functional master data
Coordinating, designing and supporting the setup of the MS client environment
Confluence
Handling interface communication between users and various departments
Responsible expert for services in the client management environment and patch management
Optimizing the design and implementation of service and client management processes
Documentation and reporting
Performing incident management (recording 1st and 2nd level support cases, analyzing support cases, overseeing 3rd level support)
Microsoft Office
Performing interface monitoring
Performing error reporting
Analyzing functional requirements for ITK systems
Designing and communicating workarounds for issues
Supporting the Scrum team in understanding and applying agile values and the agile framework
Database management
Jira
MS Teams & SharePoint administration
Documenting operations management
Creating project plans
Structuring projects
Microsoft Planner
Identifying project risks
Performing project closure
Scrum Master & agile project management methods

Aug 2020 - Jan 2021

6 months

SCCM Administrator

European Central Bank

Assisting with the rollout of Windows 10 devices
Deploying software to devices
Creating and maintaining documentation
Contact person for over 30 local incident managers
Developing optimization proposals for operational processes
Monitoring project performance
Image quality control
Jira
Microsoft Office
Confluence
Performance troubleshooting with Citrix Workspace
Bloomberg support: Anywhere (web), Terminal (client)
Imaging laptops and desktops
Hardware and software support
Error analysis and problem solving
Creating architecture documents and partial concepts in prevention, detection and response, risk and threat analyses
Installing hardware and software components
Data backup and creating backups remotely
Recycling unused software
Swapping graphics cards in desktops
Setting up and dismantling workstations
Provisioning new devices with software and OS
Extracting logs
Creating risk analyses
Bilingual scheduling of hardware returns
Team coordination & partial takeover of project manager tasks
Analyzing functional requirements for ITK systems
ServiceNow ticketing tool, project management, case management & change management
Regular participation in SCRUM meetings in agile environments
LeanIX administration & software database configuration
Upgrading Jira and Confluence instances
Creating system documentation & reporting
Workspace management (ReadyWorks)
Developing process flows in scheduling
System administration (SCCM, AD)
Supporting & training employees
Escalation management
Creating and managing SIEM use cases and content
Microsoft Planner
Technical expertise in scripting, parsing and query development
Threat Hunting
Patching switches on workstations
Refurbishing legacy hardware
Creating & restoring backups using USMT
Reducing process time by using PowerShell scripts
Central certificate management and endpoint management via Microsoft Intune
MIM (Microsoft Identity Manager) identity and access management

Dec 2019 - Apr 2020

5 months

Project Manager PMO, Change Management

Ärzte & Apotheker Bank

Creating route plans for a nationwide project
Business process analysis and design
Material provisioning and logistics coordination
SCCM endpoint management
Communication plan, information for risk assessment in the project, analytical evaluation of stakeholders
Jira administration
Process analysis and development
Project management (Jira and MS Project)
Risk management
Microsoft Planner
Confluence
Administration, configuration and support of the Atlassian tools Confluence and Jira
ServiceNow project planning & change management
Vehicle provisioning
Error logging for software and hardware issues of deployed clients
Coordination of various technical and human resource providers
Conducting incident audits, also responsible for escalations in process flow problems
Inventory management
Organizing and leading workshops
Implementation in MS Dynamics 365
Resource planning
Cost calculation & budgeting
Team lead for 25 technicians
Project plan creation
Project structuring
Microsoft Office
Microsoft Project
Analysis of technical requirements for ICT systems
Identification of project risks
Strategic project leadership: minimizing project risks
Conducting project closure
Scrum Master & Agile project management methods

Jul 2019 - Mar 2020

9 months

Incident Manager & Administrator

European Central Bank

IT support for hardware and software issues
Bloomberg support: Anywhere (web), Terminal (client)
Point of contact for rollout technicians for hardware/software issues
Microsoft Office
Coordination of rollout technicians
ServiceNow ticketing tool, case management & asset management
SCCM
Resource planning
ITSM: Incident Management, Request Management, Problem Management (ServiceNow)
Advising on architecture decisions considering ServiceNow standard modules
Consulting and evaluation of business requirements for the ServiceNow cloud solution
Responsible for the cross-departmental central incident management process
Developing plugins & macros in the Atlassian environment
Jira
Monitoring project performance
Upgrading Jira and Confluence instances
Installation, configuration, integration, optimization and problem analysis
Microsoft Planner
OneDrive for Business, MS Teams & SharePoint administration, configuration and management
Coordination, design and support in building the MS client environment
Handling interface communication between users and various departments
Expert responsible for services in the client management environment and in patch management
Remote problem resolution
Telephone support for subsidiaries
Intune certificate management and administration
User, device and Apple management
Endpoint management
System and network configuration
Web proxy
Database management
Ticket processing
Analysis and resolution of Citrix Workspace connection issues
Maintaining Active Directory infrastructure
Microsoft Exchange

Jan 2019 - Nov 2019

11 months

Project Manager PMO, Change Management

DZ BANK

Supplying materials
Allocating resources to assigned technicians
Planning workflows (server rollout)
ServiceNow project planning & change management
SCCM
Confluence
Jira
Experience in creating and managing use cases and content
Technical expertise in query development
Organizing/providing vehicles and accommodations
Implementation in MS Dynamics 365
First point of contact for organizational questions from technicians
Resource planning
Taking process roles as Incident Manager
Creating a project structure plan
Responsible for continuous improvement of ITIL processes Incident Management and Request Fulfillment
Microsoft Office
Process analysis and development within the project team
Bloomberg support: Anywhere (web), Terminal (client)
MS Teams management & administration
Developing plugins & macros in the Atlassian environment
Cost calculation & budgeting
Team lead for 25 technicians
Project plan creation
Project structuring
ServiceNow modules CSM, TNI, OMT, ITAM, SPM
Identification of project risks
Conducting project closure
Microsoft Planner
Microsoft Project
ITIL & Agile project management methods
Scheduling with end clients and providers
Forwarding technical issues to appropriate support levels, escalation management
Router and switch configuration

Dec 2018 - Jun 2019

7 months

IT Administrator

Allianz AG

Hardware configuration for servers
Windows Server 2016 installation and configuration
Implementation of authentication mechanisms like SSO and MFA
Network setup
AD, DHCP, DNS, print server, Addison software, virtual machines (Hyper-V) setup
Network drive configuration (scan paths)
ServiceNow ticketing tool
ITOM: server and device management
Automation using PowerShell – scripting and script updates
CDE/BIM (AutoDesk)
ServiceNow ITSM, ITSAM, TNI, OMT, ITBM
Network infrastructure management (ServiceNow)
Presentations on complex topics and documentation using ServiceNow
Jira
Using Matrix42 Empirum: software distribution, creating and managing configuration and assignment groups, OS configurations, driver management, patch management
Fiori apps
Database management
S/4HANA migration
Microsoft Office
Cisco Meraki & Cisco ASA
MuleSoft administration & management
Developing plugins & macros in the Atlassian environment
Installation, configuration, integration, optimization and problem analysis in complex applications and infrastructures
Planning server and network infrastructure
Coordinating infrastructure setup – creating concepts
Server data migration
Hardware upgrades
Coordination, design and support in building the MS client environment
Handling interface communication between users and various departments
Azure administration & configuration
Supporting major incident management and service desk teams
Creating a project plan
Creating and managing SIEM use cases and content
Technical expertise in scripting, parsing and query development

Feb 2018 - Dec 2018

11 months

Master Technician, Sub-project Lead PMO, Incident Manager

R+V Versicherung

IT support for hardware and software issues
Point of contact for rollout technicians for hardware/software issues
Coordination of rollout technicians
ServiceNow ticketing tool & case management
SCCM
Activating and enforcing Self-Service Password Reset (SSPR) with Microsoft Entra
Organizing project meetings
Jira
Microsoft Project
Microsoft Planner
ITSM: Incident Management, Request Management, Problem Management (ServiceNow)
ITAM: Software Asset Management administrator, developer, user (ServiceNow)
Developing plugins & macros in the Atlassian environment
Developing a backup strategy for Jira & Confluence
Remote problem resolution
Automation using PowerShell – scripting and script updates
Optimizing existing PowerShell scripts for efficiency and performance
Telephone support for subsidiaries
MS Exchange
Creating Conditional Access policies with Microsoft Entra
Electronic acceptance of new hardware
Windows Server installation & administration
Backup
Creating stakeholder analyses
Stakeholder management
Web proxy IP changes
S/4HANA troubleshooting and migration
Update control
MS Teams project management
Coordinating 2nd and 3rd level issue resolution
Responsible for incident and problem management processes within IT
Evolving the incident management process with focus on efficiency, transparency and end-to-end ownership
Managing server group permissions
Server problem handling
Integrating new hardware into the network
Creating user and group access and managing Active Directory
Hardware ordering
Software distribution
Inventory management
Resource planning
Cost calculation & budgeting
Team lead for 25 technicians
Project plan creation
ServiceNow project planning
Project structuring
Identification of project risks
Conducting project closure
Solving complex technical issues
Training, controlling and directing the entire rollout team
Confluence
Planning rollout and field support
Carrying out deliveries
Refueling and migration
Dismantling old and new devices
Printer configuration
On-site customer training
Switch and router configuration
Reporting and documentation
Cable management
Replacing KVM switches
Joining clients to the domain
Quality control and testing
Escalation management
Scheduling of special cases
Supporting the overall internal service project lead

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Energy, Government and Administration, Insurance, Aerospace and Defense, and Banking and Finance.

Information Technology

Energy

Government and Administration

Insurance

Aerospace and Defense

Banking and Finance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Operations, Finance, Product Development, and Quality Assurance.

Information Technology

Project Management

Operations

Finance

Product Development

Quality Assurance

Skills

Project Matching

Ability To Work Under Pressure
Analytical And Organizational Skills
Teamwork Skills
Staff Development And Mentoring
Team And Staff Leadership
Resilience
Intercultural Competence
People Skills
Motivation And Perseverance
Problem-solving Skills
Strategic Approach
Quick Comprehension
Structured Working Style
Thoroughness
Assertiveness
Persuasiveness And Enthusiasm
Presentation Techniques
Independence
Decisiveness
Determination And Goal Orientation
Self-confidence
Willingness To Learn

It Knowledge & Hardware Focus

Pc/notebook Client
Smartphone
Server
Printers
Monitors
Scanners
Ip Telephony
Android
Apple
Network Hardware
Hardware Firewalls

Software/tools

Service Now Itom
Service Now Csm
Sap
Service Now Tni
Ninjarmm
Service Now Omt
Sap Monitoring
Service Now Itsm
Idguard
Sap Atlas
Ecs
Service Now Ham
Safe Scaled
Sap Pm (Pen-test)
Bim
Leanix
Sap Trex
Service Now Itbm
Soc
Agile Framework
Agile Project Management
Service Now Spm
Service Now Itam
Sap Is-u
Service Now Tsm
Mdm Mobile Iron
Sap Co/ps
Kibana/elasticsearch
Cisco Duo Mobile
Sap Solution Manager
Jira
Confluence
Mulesoft
Sap Cpi
Itil
Smartit
Sap Fiori Launchpad
Uffective Portfolio
Agile Project Management
Sap S/4hana
Cde (Winplan2.0)
Eplass
Sap Sso
Service Now Cmdb
Archivchad
Allplan
Autodesk
Itwocivil
Leica Infinity
Ms Intune
Microsoft Entra (Azure Ad)
Matrix42
Large-scale Scrum
Active Directory
Microsoft Identity Manager (Mim)
Scrum Master
Project Management
Change Management
Swyx Management
Sccm
Splunk
Hkrweb
Hkr-zentral
Microsoft Teams
Framework Less
Ms Project
Password Safe
Metasploit
Skype For Business
Teamviewer
Tanss
Elasticsearch
Citrix
Citrix Workspace
Crowdstrike
Sentinel One
Apache Webserver
Ivanti
Websphere
Salesforce

Network

Lan/wlan
Tcp/ip
Adsl
Switch
Router
Ethernet
Isdn
Subnetting
Print Server
Vpn
Dns/dhcp

Operating Systems

Linux
Unix
Windows Os
Ios
Macos
Android
Blackberry
Windows Server

Programming Languages

Python
Javascript
C#
C
.Net
Html & Css
Sap Abap

Databases

Mysql
Oracle
Postgresql

Cloud

Aws
Azure
Sharepoint
Onedrive

Languages

German

Advanced

English

Advanced

French

Advanced

Education

Cyber Security

Computer Science

Certifications & licenses

Ccna Implementing And

CompTIA - Security+

CompTIA A+ & Network+

ITIL® Foundation (ITIL4)

Professional Scrum Master

Sap Request Management

Statistics

Experience

Total positions 20

Experience in Information Technology 3.5 y

Avg length 7 m

Longest experience 1 y 6 m

Expertise

Recent roles Senior S/4HANA Project Manager in the Energy Sector, Project Manager & IT Security Architect Logging & Monitoring for QRadar & Splunk, ISO 27001, Service Owner / Service Delivery Manager

Main industries Information Technology, Energy, Government and Administration

Main business areas Information Technology, Project Management, Operations

Qualifications

Certifications earned 6

Profile

Created

January 2025

Last Update

April 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Alagi based?

Alagi is based in Dreieich, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Alagi speak?

Alagi speaks the following languages: German (Advanced), English (Advanced), French (Advanced).

How many years of experience does Alagi have?

Alagi has at least 7 years of experience. During this time, Alagi has worked in at least 19 different roles and for 18 different companies. The average length of individual experience is 4 months. Note that Alagi may not have shared all experience and actually has more experience.

What roles would Alagi be best suited for?

Based on recent experience, Alagi would be well-suited for roles such as: Senior S/4HANA Project Manager in the Energy Sector, Project Manager & IT Security Architect Logging & Monitoring for QRadar & Splunk, ISO 27001, Service Owner / Service Delivery Manager.

What is Alagi's latest experience?

Alagi's most recent position is Senior S/4HANA Project Manager in the Energy Sector at RKU Informations- und Telekommunikationsdienste.

What companies has Alagi worked for in recent years?

In recent years, Alagi has worked for RKU Informations- und Telekommunikationsdienste, BWI, Arvato, Mercedes Benz, and Samson AG.

Which industries is Alagi most experienced in?

Alagi is most experienced in industries like Information Technology, Energy, and Insurance. Alagi also has some experience in Government and Administration, Aerospace and Defense, and Banking and Finance.

Which business areas is Alagi most experienced in?

Alagi is most experienced in business areas like Information Technology, Project Management, and Operations. Alagi also has some experience in Finance, Product Development, and Quality Assurance.

Which industries has Alagi worked in recently?

Alagi has recently worked in industries like Information Technology, Energy, and Aerospace and Defense.

Which business areas has Alagi worked in recently?

Alagi has recently worked in business areas like Information Technology, Project Management, and Operations.

What is Alagi's education?

Alagi attended education in Cyber Security.

Does Alagi have any certificates?

Alagi has 6 certificates. Among them, these include: Ccna Implementing And, CompTIA - Security+, and CompTIA A+ & Network+.

What is the availability of Alagi?

Alagi is immediately available part-time for suitable projects.

What is the rate of Alagi?

Alagi's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.