Alagi Mansaray - Senior Project Manager S/4HANA in...

Q: Where is Alagi based?

Alagi is based in Dreieich, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Alagi speak?

Alagi speaks the following languages: German (Advanced), English (Advanced), French (Advanced) .

Q: How many years of experience does Alagi have?

Alagi has at least 7 years of experience. During this time, Alagi has worked in at least 19 different roles and for 18 different companies . The average length of individual experience is 4 months . Note that Alagi may not have shared all experience and actually has more experience.

Q: What is Alagi's latest experience?

Alagi's most recent position is Senior Project Manager S/4HANA in the energy sector at RKU Informations- und Telekommunikationsdienste .

Q: What companies has Alagi worked for in recent years?

In recent years, Alagi has worked for RKU Informations- und Telekommunikationsdienste , BWI , Arvato , Mercedes Benz , and Samson AG .

Q: Which industries is Alagi most experienced in?

Alagi is most experienced in industries like Information Technology , Energy , and Insurance . Alagi also has some experience in Government and Administration , Aerospace and Defense , and Banking and Finance .

Q: Which business areas is Alagi most experienced in?

Alagi is most experienced in business areas like Information Technology , Project Management , and Operations . Alagi also has some experience in Finance , Product Development , and Quality Assurance .

Q: Which industries has Alagi worked in recently?

Alagi has recently worked in industries like Information Technology , Energy , and Aerospace and Defense .

Q: Which business areas has Alagi worked in recently?

Alagi has recently worked in business areas like Information Technology , Project Management , and Operations .

Recommended expert

Dreieich, Germany

Experience

Nov 2024 - Jun 2025

8 months

Senior Project Manager S/4HANA in the energy sector

RKU Informations- und Telekommunikationsdienste

Coordination and oversight of necessary tasks and required resources
Coordination and ensuring information flow across involved teams
Windows 10/11
Time management and project control
Integration of S/4 HANA solutions in collaboration with business units
Microsoft Project
Confluence
Jira
Microsoft Office
Microsoft Planner
Responsible expert for client management environment services and patch management
Coordination of interfaces and integration with existing systems
Enabling and enforcing multi-factor authentication (MFA)
Ensuring data migration and quality during the S/4HANA implementation
Creating a project structure plan
Optimizing the design and implementation of service and client management processes
Azure AD
Project management and risk management
Regular reporting and preparation of decision proposals for decision-makers
Building an additional Linux-based infrastructure for administrative purposes
Advising program management on transformation and migration projects
PowerShell scripting
Expanding, maintaining, and troubleshooting the existing ERP application
Synchronization with on-premises directories (Azure AD Connect)
Conducting design and planning
Procuring, integrating, and deploying MacBooks
Autopilot
Integrating systems into a client management system (Intune), Microsoft Defender, and Azure AD
Implementing single sign-on for mobile devices and PCs
Migrating from Active Directory to MS Intune
Implementing and integrating SAP S/4HANA solutions
Software packaging (MSI)
Mobile device management with MS Intune and MobileIron
Managing servers and services using Ansible
MIM (Microsoft Identity Manager)
Identity management and permission administration
Access management

Apr 2024 - Aug 2025

1 year 5 months

Project Manager & IT Security Architect Logging & Monitoring for QRadar & Splunk, ISO 27001

BWI

Responsible for the seamless integration of systems into the central log management environment, strictly following defined processes and standards.
Point of contact for all questions about QRadar, NXLog, and Splunk products, including providing technical details and solution proposals.
Initiating and coordinating the planned replacement of QRadar hardware appliances to ensure optimal system performance.
Analyzing business processes and requirements
Conducting regular performance and capacity analyses on NXLog, QRadar, and other relevant systems to identify bottlenecks and initiate optimization measures.
Jira
SAFe
Confluence
Expert installation and configuration of QRadar hardware and software appliances according to current operation manuals and best practices.
Responsible for planning, conducting, and documenting Scrum meetings to ensure efficient project execution.
Creating comprehensive technical documentation, analyses, and concepts based on the applicable architecture guidelines and operating manuals.
Preparing for ISO 27001 audit
Automation: Developing and implementing automated processes to increase efficiency and reduce manual tasks.
Troubleshooting: Analyzing and resolving issues in the log management environment.
Training: Transferring knowledge to colleagues and conducting training on the used technologies.
Microsoft Office
Microsoft Planner
Microsoft Project
SOC
Implementing new features and workflows
IT planning: Designing and coordinating all IT-related aspects of the project, such as test plans, security measures, and technical infrastructure.
Interface management: Ensuring smooth collaboration between different project teams and external service providers.
Change management: Planning and implementing organizational changes related to the project.
Managing virtual appliances
Configuring QRadar appliances
Firewall configuration
Planning and implementing security and network infrastructures.

Mar 2024 - Sep 2024

7 months

Service Owner / Service Delivery Manager

Arvato

Designing and overseeing the Microsoft Intune environment to meet agreed service level agreements (SLAs).
Confluence
Proactively identifying and implementing measures for continuous improvement of Intune-based services and increasing security.
Close collaboration with internal and external stakeholders to ensure smooth provisioning and management of devices and applications.
SAFe
Configuring device compliance policies
Defining and implementing security policies and configurations in Microsoft Intune.
Win32
License management for infrastructure services
Monitoring and optimizing the Intune infrastructure to ensure high availability and performance.
Conducting risk assessments for changes to the Intune environment and deriving appropriate actions.
PowerShell scripting
Creating detailed reports for analyzing Intune usage and identifying optimization opportunities.
Regular coordination with customers on the current state of the Intune environment and meeting agreed SLAs.
Escalation management for incidents and initiating actions for quick resolution.
Training and supporting users in using Microsoft Intune.
Integrating and managing Microsoft Entra (Azure AD)
Automating routine tasks in Intune for efficiency gains.
Microsoft Project
Jira
Integrating Intune with other Microsoft 365 services.
Migrating existing MDM solutions to Intune.
Proactive protection: Identifying and quickly fixing security vulnerabilities in our complex IT infrastructure.
Global responsibility: Ensuring all worldwide deployed clients are up to date and secure through efficient patch management.
Creating risk analyses
Autopilot
Quick response: Professional assessment, handling, and documentation of security incidents.
Transparent communication: Creating detailed security reports that provide a comprehensive overview of the security posture.
Direct support: Individual advice and assistance to users with security-related questions and issues.
Software packaging (MSI)
Continuous improvement: Actively shaping our security measures by using state-of-the-art tools and technologies.
Administering firewalls and network structures.
Administering virtual servers.
Microsoft Office
Microsoft Planner
VMWare

Jul 2023 - Mar 2024

9 months

Microsoft Architect & Project Manager (Zero Trust & Conditional Access Policy implementation)

Mercedes Benz

Microsoft Office
Microsoft Planner
Identity and Access Management (IAM)
SAFe
Establishing regular communication with the IAM team
Developing a shared vision and strategy for IAM solutions
Confluence
Collaborating on the implementation of IAM projects
Supporting the IAM team in further development of IAM solutions
Maintaining and managing master data
Integrating Citrix Workspace with Microsoft Entra ID (Azure AD) and configuring single sign-on (SSO) and multi-factor authentication (MFA)
AAD and M365 (Security & Compliance)
Creating project plans and budgets
Coordinating resources and schedules
Leading and motivating project teams
Communicating and coordinating with stakeholders
Developing and implementing change management plans
Managing devices and users in Microsoft Intune
Assigning roles and permissions to users/groups
Implementing security policies and settings
Warehouse and inventory management
Supporting users in using Microsoft Intune
Developing concepts and roadmaps for endpoint management
Advising users and executives on the benefits of mobile work
Budget planning and control
Creating a project plan
Crowdstrike
License management and assignment
Attending technical conferences and workshops
Reading and following current technical literature
Supporting the development and implementation of IT security policies
Enabling and enforcing self-service password reset (SSPR)
Advising executives on IT security topics
Identifying security vulnerabilities in IAM solutions
Recommending measures to address security vulnerabilities
Configuring and customizing modules (e.g., Sales, Customer Service, Finance)
Supporting the implementation of security measures in IAM solutions
Implementing a new identity management solution in Azure
Implementing a new security solution in Azure
Advising executives on the benefits of Azure security features
Testing and documenting changes
MS Exchange administration
Automating user provisioning and deprovisioning
Administering Active Directory
Enabling, managing, and testing firewalls
Managing VMware and virtual appliances
Patch management

Apr 2023 - Oct 2023

7 months

Service and MS Client Manager Matrix42

Samson AG

Project cost calculation and billing
Coordinating, shaping, and supporting the setup of the MS client environment
Administering the Matrix42 environment
Software distribution using assignment groups and configuration groups in Matrix42
Creating, configuring, and troubleshooting Matrix42 workflows
Testing and documenting changes
Designing workflows in Matrix42
Handling interface communication between users and various departments
Time management
Jira
Developing SAP interfaces using SAP ABAP and Python
SAP One Identity Manager (OIM)
Lead expert for services in the client management environment and for patch management in Matrix42
Optimizing the design and implementation of service and client management processes using Matrix42
SAP CO/PS
Creating stakeholder analyses
Stakeholder management
Sentinel One
License management – ordering licenses as required
Documentation and reporting in Matrix42
Regular reporting and preparation of decision proposals for decision-makers
Developing and implementing strategies for service and client management
Responsible for effective patch management in the Matrix42 environment
Conducting design and planning using Matrix42
Managing and optimizing the O365 and MS Azure environment
Microsoft Office
Confluence
Microsoft Planner
Integrating third-party solutions or Microsoft Power Platform
Implementing single sign-on for mobile devices and PCs
Windows Server Active Directory - identifying and resolving issues related to Active Directory services
Ensuring smooth integration of O365 and MS Azure services

Mar 2023 - Nov 2023

9 months

Rollout Manager & Product Owner for Online Services Development Support

IT. Niedersachsen

Developing concepts for new IT applications in the health sector.
Product Owner of the deployment team
Requirements management
Requirements classification
Stakeholder management
Planning and executing releases
Conducting and reviewing tests of developed solutions
Running system demos
Identifying requirements through close collaboration with business units
Assessing requirements for priority and feasibility
Creating a communication plan
Lead expert for services in the client management environment and patch management
Supporting the development process of IT applications
Writing requirement documents based on functional needs
Developing test scenarios and running tests
Identifying and fixing errors and vulnerabilities
Planning and rolling out new online services in the healthcare sector
Ensuring smooth implementation in cooperation with business units
Procuring, setting up, and using MacBooks
Cameral digital invoice processing
Microsoft Office
Microsoft Planner
Microsoft Project
Regular coordination with subject matter experts to gather and refine requirements
Communication with stakeholders for OZG services in the healthcare sector
Collaborating with application vendors
Identifying optimization opportunities in used IT tools
Monitoring and performance analysis with Citrix Director
Performing analyses to improve IT solutions for customer satisfaction
Updating and maintaining backlogs for ongoing projects
Ensuring task priorities align with strategic goals
Regular reporting to project management on progress
Confluence
Actively supporting the development process for planned IT applications
Developing comprehensive test scenarios to ensure application quality
Planning, coordinating, and overseeing the rollout of developed online services
Ensuring smooth launch and user acceptance
Creating automation scripts and configurations to deploy and manage infrastructure and applications
Implementing improvements to increase application efficiency and performance
Continuous coordination and collaboration with business units to ensure IT solutions meet customer needs
Integrating customer-driven improvement suggestions into development
Close collaboration with application vendors to integrate solutions and ensure interoperability
Analyzing log files and using Citrix Director for root cause analysis
Managing MS Exchange Server and testing workflows
Patch management
Jira
HKRweb, HKR-Zentral, F15z/F13z, electronic invoice processing, payment monitoring procedures
Opening firewalls and planning infrastructure.

Nov 2022 - Mar 2023

5 months

Project Manager in the Linux Client Area

DEVK

Aligning and monitoring necessary tasks and required resources
Microsoft Office
Microsoft Planner
Microsoft Project
Coordinating and ensuring information flow between involved teams
Time management
Creating a project plan
Lead expert for services in the client management environment and patch management
Enabling and enforcing multi-factor authentication (MFA)
Optimizing design and implementation of service and client management processes
Project and risk management
Regular updates and preparation of decision papers for stakeholders
Building additional Linux-based infrastructure for administrative purposes
Extending, maintaining, and troubleshooting the existing ERP application
Synchronizing with local directories (Azure AD Connect)
Jira
Confluence
Conducting concept and planning sessions
Procuring, integrating, and using MacBooks
Integrating systems into a client management system (Intune), MS Defender, and Azure AD
Implementing single sign-on for mobile devices and PCs
Migrating Active Directory to MS Intune
Mobile device management with MS Intune and MobileIron
Managing servers and services using Ansible
MIM (Microsoft Identity Manager)
Identity and permission management
Access management

Jun 2022 - Dec 2023

1 year 7 months

Technical Application Manager & Portfolio Manager

RWE

Analyzing and resolving user issues at 3rd level and, when necessary, 2nd level
Supporting, expanding, analyzing, documenting, and maintaining standard and in-house solutions
Coordinating and performing release updates and patch installations
Technical software installations and configurations
Industry 4.0
Citrix Workspace
SAFe
Financial accounting & reporting
Error analysis and troubleshooting of user connections, application launches, print redirection, and performance issues
License management and configuration of license servers
SAP IS-U
Lead expert for services in the client management environment and patch management
Windows Server release development and testing
Conducting comprehensive tests for new server releases
Optimizing design and implementation of service and client management processes
Documentation and reporting
Knowledge in creating IT security concepts
Automation using PowerShell – scripting, updates, and patches
Resource planning
Consulting on audits in BSI and data protection
CDE / BIM (ArchiCAD, AutoDesk, iTWO Civil, Leica Infinity)
IoT
License management of SAP & non-SAP applications
SAP PM
SAP TREX
SAP CO/PS
SAP One Identity Manager (OIM)
Budget planning and control
Developing SAP interfaces using C and JS
BSI security concept design
Knowledge in developing guidelines and policies for IT security
Close collaboration with business units and IT project teams
CrowdStrike
Coordinating cooperation with external and internal service providers
Managing server and service configuration using Ansible
Stakeholder management
ServiceNow ITBM / ITSM / TNI / OMT / ITAM / ITOM / TSM / HAM / SPM
SCCM – packaging and rollout
LeanIX administration of infrastructure and interface management
Microsoft Office
Microsoft Planner
Maintaining portfolios and roadmaps in the project portfolio management system
Implementing new functions & workflows
Maintaining application portfolios
Analyzing processes of the existing portfolio management
Improving IT portfolios
Planning & managing the IT applications portfolio
Uffective portfolio management tool
Java and Linux knowledge for troubleshooting
Migrating department applications (testing, security check, end-to-end)
Confluence
Configuring risk-based sign-in policies
Switching mobile device management from MobileIron to MS Intune
Jira
Training and support for end users
MIM (Microsoft Identity Manager) identity and access management

Jun 2022 - Oct 2022

5 months

Project Coordinator MuleSoft & Portfolio Manager

TÜV

Jira
Confluence
Managing and documenting MuleSoft projects with Azure DevOps
Managing vendors for design and implementation
Requesting effort estimates and quotes from vendors
System administration in a DevOps environment
Creating features/stories/tasks in Azure
Coordinating deployments to the QA system
Controlling committed deliveries in terms of timeline and scope
Creating a project structure plan
Coordinating, designing, and supporting the setup of the MS client environment
Handling interface communication between users and various business units
Aligning requirements of business units/vendors
Developing new migration processes and related IT tools
Maintaining and updating app images in Citrix Workspace
Project and risk management
Designing and running SAFe projects
Customizing the MS Dynamics API
Microsoft Office
Microsoft Planner
Microsoft Project
Ensuring operation of the ERP solution
Planning and conducting status meetings
Supporting the procurement process for requirements
Analyzing & maintaining existing software, interfaces & project portfolios
LeanIX administration of infrastructure & interfaces to various applications & databases
Solution-oriented working
Stakeholder management
S/4HANA support and database maintenance
Preparing and conducting the MuleSoft Project Planning Board
Reporting project status in the internal BS-IT JF
Discussing internal MuleSoft process adjustments/improvements

Apr 2022 - Sep 2022

6 months

Project Lead for DAP & VDI & Aternity Implementation

UNIQA

Testing and documenting changes
Azure AD administration
Microsoft Planner
Microsoft Project
Office 365 administration, troubleshooting, and support
Lead expert for services in the client management environment and patch management
Optimizing design and implementation of service and client management processes
Process automation by creating PowerShell scripts
Maintaining and managing master data
Optimizing existing PowerShell scripts to improve efficiency and performance
Jira
Creating a project plan
Creating, editing, and deleting user accounts with Microsoft Entra
Building and coordinating a technical operations team
Knowledge in creating IT security concepts
Migrating Active Directory to MS Intune
Consulting on audits in BSI and data protection
Knowledge in developing guidelines and policies for IT security
Communication plan, information for project risk assessment, analytical evaluation of stakeholders
Testing in the ERP system (Dynamics AX)
Further development of customer relationship management applications
Microsoft Office
Defining and designing processes
Creating a service level agreement
Preparing reports for management using common presentation techniques
Project planning and management
Requesting and compiling deliverables
Configuring and assembling servers
Database application: Oracle
MS Intune administration and certificate management for Android, iOS, macOS, Windows
Planning tests and POCs
Training and support for end users
Budgeting and resource planning
Intune certificate management and certificate administration
Intune endpoint management in client and MDM areas
Designing and setting up central management for access and certificates on mobile devices via Intune
Developing an MDM concept as part of the bring-your-own-device policy
Switching and migrating mobile device management from MobileIron to MS Intune
Implementing CISCO Duo Zero Trust on mobile devices
Confluence
Financial accounting & reporting (accounts receivable, accounts payable, general ledger)
Assigning roles and rights to users/groups
MIM (Microsoft Identity Manager) providing self-service portals, synchronization, and provisioning

Mar 2022 - Jun 2022

4 months

SAP Enterprise Cloud Services PMO Change Manager

SAP

Collaborating with ServiceNow subject matter experts to align and create training material
Jira
Collaborating with ServiceNow stakeholders to clarify requirements for communication & training material
Incident management, request management, problem management, including virtual machines, servers, storage and databases (ServiceNow)
ITOM: server and device management (ServiceNow)
Network infrastructure management (ServiceNow)
Creating concepts and learning maps for various roles with varying requirements
IoT
Microsoft Office
Microsoft Project
License management: ordering and assigning licenses
Responsible for MS Dynamics 365 FO/SCM
Creating and consolidating content (slides, videos, knowledge bases)
Confluence
SAFe
SAP CO/PS
SAP TREX
SAP Fiori
SAP One Identity Manager (OIM)
SAP interface development using SAP ABAP and C#
Preparing communication material and conducting knowledge transfer sessions for various topics
Monitoring progress and change management effectiveness
Creating presentations
Reporting progress of ServiceNow change management project
Aligning with central change management team for unified change management
Industry 4.0
License management
SAP license landscape (ECC, S/4HANA, cloud products)
SAP license models (on-premise & cloud)
License management tools (ServiceNow)
S/4HANA
ServiceNow administrator / OMT / TNI
SAP Catalog Management Admin
SAP PM
SAP ATLAS Administrator & Change Management
SAP Enterprise Cloud Services
ServiceNow modules CSM & SPM administration, configuration & implementation
Creating communication analyses
Microsoft Planner

Oct 2021 - Jan 2022

4 months

IT consultant in change management

Advising clients on email management and mailing security, as well as O365
Design and implementation of a proprietary software solution (iQ.Suite) for clients
Using the Matrix42 ticket system to classify incidents and service requests
Microsoft Office
Confluence
Microsoft Planner
Developing automation scripts and configurations for provisioning and managing infrastructure and GBS applications using Terraform
Creating a communication plan
Managing server and service configurations using Terraform
IoT
SAP interface development using C# and C
Using Matrix42 asset management: asset inventory and classification
Using Matrix42 Empirum: software distribution, creation and management of configuration and assignment groups, OS configurations, driver management, patch management
Incident management, request management, problem management, including virtual machines, servers, storage & databases (ServiceNow)
Supporting and further developing the SaaS security offering in Microsoft Azure Cloud
Related topics like analysis and migration of Exchange or HCL Domino
Jira
Server administration: Unix
Using GitHub to apply developer scripts
SAP Fiori
SAP IS-U
SAP S/4HANA troubleshooting
SAP PM
SAP TREX
SAP One Identity Manager (OIM)
Close communication with IT regarding developments and customizations in MS Dynamics 365
First level support for issues in ERP systems
Infrastructure and integration of auxiliary services (MDM, endpoint protection, Microsoft Teams)
Training and workshops for clients' technical contacts
Deployment via Kubernetes & HELM
Technical support for sales in the pre-sales phase
Continuous development of the company's know-how and offerings
Organizing and conducting workshops
Database management
Monitoring various servers & VMs
Configuration, management, and MDM of Mobile Iron

Apr 2021 - Mar 2022

1 year

Project Manager IT Security & Modern Workspace COM-SYS & Portfolio Manager

1&1 Versatel

Analyzing and gathering business requirements and managing requirements for IT system redevelopment
Process modeling & portfolio management analysis of IT projects
Citrix Workspace
Performing maintenance, updates, and upgrades of Citrix components
License management and capacity planning of the Citrix environment
Maintaining the portfolio and creating optimization solutions
Implementing portfolio processes and setting up their structure
Rapid7
Microsoft Office
Microsoft Planner
Microsoft Project
Sentinel One
CrowdStrike
Windows Server release development and testing
Managing large IT project portfolios
Using Matrix42 Empirum: software distribution, creation and management of configuration and assignment groups, OS configurations, driver management, patch management
Confluence
Five years of professional experience in information security and data protection
Knowledge of establishing an information security management system
Experience in creating IT security concepts
Organizing project meetings
IoT
Consulting for audits in BSI and data protection
Knowledge in developing guidelines and policies for IT security
Defining user stories, acceptance criteria, and use cases
PowerShell scripting
Communication plan, risk assessment information for the project, analytical stakeholder evaluation
Taking over project management for individual system components
Developing the system and support system architecture, feasibility study, interface description
Jira
Autopilot
SSL certificate management
Supporting IBM QRadar SIEM (software upgrades & maintenance)
Connecting cloud resources via Citrix Cloud
Integration into the IT landscape
Web application deployment via Docker containers using Ansible
Troubleshooting MySQL issues
Implementing use cases
Creating monthly reports in QRadar and Securetrack
Dividing work packages
Win32
Windows 10/11
Implementing tour planning in MS Dynamics 365
Cisco Meraki configuration & Cisco ASA
Solution architecture and creating requirement specifications for system development
Planning and executing quality assurance measures
Splunk administration
Analyzing log files and using Citrix Director for root cause analysis
Implementing and operating SIEM, VA scanners, IDS/IPS, firewalls, antivirus, network sensors, and endpoint security solutions
Analyzing and resolving issues and errors
Advising clients on architecture, policies, lifecycle, migration, and upgrades
Design, consulting, and project management for network security
Creating and managing SIEM use cases and content
Technical expertise in scripting, parsing, and query development
Building SD-WAN networks
Creating stakeholder analyses
Azure AD
WAN prioritization & creating config links
Configuring and commissioning firewalls (Fortinet & Lancom)
MS Teams administration
SAP CO/PS
ServiceNow modules CSM, TNI, ITSM, OMT, ITAM, ITOM, SPM
Solution-oriented consulting in the Microsoft Office environment
Planning and executing an end-to-end implementation
Assisting with administration and management of Microsoft 365 services
Software packaging (MSI)
Managing mobile devices with Microsoft Intune
Managing, configuring, and implementing Cisco DUO two-factor authentication

Jan 2021 - Apr 2021

4 months

Common Data Environment (CDE)/BIM Admin and Technical Operations Management Assistant

DB Netz

Design and development of operational management processes (incident/problem management, user management, requirements management)
Performing user management for DB Netz (creating/modifying/locking user accounts)
Configuring project data spaces according to DB Systel guidelines
Incident management, operational process responsibility for incident management based on ITIL
Industry 4.0
Making adjustments to overarching domain master data
Coordinating, shaping, and supporting the setup of the MS client environment
Confluence
Handling interface communication between users and various departments
Responsible expert for services in the client management environment, as well as patch management
Optimizing the design and implementation of service and client management processes
Documentation and reporting
Managing incident management (recording 1st and 2nd level support cases, analyzing support cases, overseeing 3rd level support)
Microsoft Office
Performing interface monitoring
Conducting error reporting
Analyzing functional requirements for ICT systems
Designing and communicating workarounds for issues
Helping the Scrum team understand and apply agile values and the agile framework
Database management
Jira
MS Teams & SharePoint administration
Operations documentation
Creating project plans
Structuring projects
Microsoft Planner
Identifying project risks
Conducting project closure
Scrum Master & agile project management methods

Aug 2020 - Jan 2021

6 months

SCCM Administrator

European Central Bank

Supporting the rollout of Windows 10 devices
Deploying software to endpoints
Creating and maintaining documentation
Point of contact for over 30 local incident managers
Developing optimization suggestions for operational processes
Monitoring project performance
Image quality control
Jira
Microsoft Office
Confluence
Performance troubleshooting with Citrix Workspace
Bloomberg support: Anywhere (web), Terminal (client)
Imaging laptops and desktops
Hardware and software support
Error analysis and problem solving
Creating architecture documents and sub-concepts in prevention, detection, and response, risk and threat analyses
Installing hardware and software components
Backing up data and creating backups remotely
Recycling unused software
Exchanging graphics cards on desktops
Setting up and dismantling workstations
Provisioning new devices with software and OS
Reading logs
Creating risk analyses
Bilingual scheduling of hardware returns
Team coordination & partial project manager task takeover
Analyzing functional requirements for ICT systems
ServiceNow ticketing tool, project management, case management & change management
Regular participation in Scrum meetings in agile structures
LeanIX administration & configuration of the software database
Upgrading Jira and Confluence instances
Creating system documentation & reporting
Workspace management (Ready Works)
Developing process workflows in scheduling
System administration (SCCM, AD)
Supporting & training employees
Escalation management
Creating and managing SIEM use cases and content
Microsoft Planner
Technical expertise in scripting, parsing, and query development
Threat hunting
Patching switches on workstations
Refurbishing legacy hardware
Creating and restoring backups via USMT
Shortening processes by using PowerShell scripts
Central certificate management and endpoint management via Microsoft Intune
MIM (Microsoft Identity Manager) identity and access management

Dec 2019 - Apr 2020

5 months

Project Manager PMO, Change Management

Ärzte & Apotheker Bank

Creating route plans for a nationwide project
Business process analysis and design
Material provisioning and logistics coordination
SCCM endpoint management
Communication planning, risk assessment information for the project, analytical stakeholder evaluation
Jira administration
Process analysis and development
Project management (Jira and MS Project)
Risk management
Microsoft Planner
Confluence
Administration, configuration, and support of Atlassian tools Confluence and Jira
ServiceNow project planning & change management
Vehicle provisioning
Error logging for software and hardware issues on rolled-out clients
Coordination of various technical providers and human resource providers
Conducting incident audits, also responsible for escalations in case of process issues
Inventory management
Organizing and conducting workshops
Implementation in MS Dynamics 365
Resource planning
Cost estimation & budgeting
Leading a team of 25 technicians
Project plan creation
Project structuring
Microsoft Office
Microsoft Project
Analysis of functional requirements for ICT systems
Identification of project risks
Strategic project lead: minimizing project risks
Conducting project closure
Scrum Master & agile project management methods

Jul 2019 - Mar 2020

9 months

Incident Manager & Administrator

European Central Bank

IT support for hardware and software issues
Bloomberg support: Anywhere (web), Terminal (client)
Point of contact for rollout technicians on hardware and software issues
Microsoft Office
Coordination of rollout technicians
ServiceNow ticketing tool, case management & asset management
SCCM
Resource planning
ITSM: incident management, request management, problem management (ServiceNow)
Consulting on architecture decisions considering ServiceNow standard modules
Consulting and evaluation of functional requirements for the ServiceNow cloud solution
Responsible for the cross-departmental central incident management process
Development of plugins & macros in the Atlassian environment
Jira
Monitoring project performance
Upgrading Jira and Confluence instances
Installation, configuration, integration, optimization, and problem analysis
Microsoft Planner
OneDrive for Business, MS Teams & SharePoint administration, configuration, and management
Coordination, design input, and support in building the MS client environment
Handling interface communication between users and various business units
Subject matter expert for services in the client management environment and patch management
Remote problem resolution
Phone support for subsidiaries
Intune certificate management and administration
User, device, and Apple management
Endpoint management
System and network configuration
Web proxy
Database management
Ticket handling
Analysis and resolution of connection issues with Citrix Workspace
Maintenance of Active Directory infrastructure
Microsoft Exchange

Jan 2019 - Nov 2019

11 months

Project Manager PMO, Change Management

DZ BANK

Material provisioning
Allocation of resources to assigned technicians
Planning workflows (server rollout)
ServiceNow project planning & change management
SCCM
Confluence
Jira
Experience in creating and managing use cases and content
Technical expertise in query development
Organizing and providing vehicles and accommodations
Implementation in MS Dynamics 365
First point of contact for technicians' organizational questions
Resource planning
Taking on the process role of incident manager
Creating a project structure plan
Responsible for the continuous improvement of ITIL processes Incident Management and Request Fulfillment
Microsoft Office
Analysis and development of processes within the project team
Bloomberg support: Anywhere (web), Terminal (client)
MS Teams management & administration
Development of plugins & macros in the Atlassian environment
Cost estimation & budgeting
Team leadership for 25 technicians
Project plan creation
Project structuring
ServiceNow modules CSM, TNI, OMT, ITAM, SPM
Identification of project risks
Conducting project closure
Microsoft Planner
Microsoft Project
ITIL & agile project management methods
Scheduling with end customers and providers
Escalating technical issues to appropriate support levels, escalation management
Configuration of routers and switches

Dec 2018 - Jun 2019

7 months

IT Administrator

Allianz AG

Hardware configuration for the server
Installation and configuration of Windows Server 2016
Implementation of authentication mechanisms such as SSO and MFA
Network setup
Setup of AD, DHCP, DNS, print servers, Addison software, and virtual machines (Hyper-V)
Network drive configuration (scan paths)
ServiceNow ticketing tool
ITOM: server and device management
Automation using PowerShell – writing and updating scripts
CDE / BIM (AutoDesk)
ServiceNow ITSM, ITSAM, TNI, OMT, ITBM
Network infrastructure management (ServiceNow)
Presentations on complex topics and documentation using ServiceNow
Jira
Use of Matrix42 Empirum: software distribution, creation and management of configuration and assignment groups, operating system configurations, driver management, patch management
Fiori apps
Database management
S/4HANA migration
Microsoft Office
Cisco Meraki & Cisco ASA
MuleSoft administration & management
Development of plugins & macros in the Atlassian environment
Installation, configuration, integration, optimization, and problem analysis for complex applications and infrastructures
Server and network infrastructure planning
Coordination of infrastructure setup – creating concepts
Server data migration
Hardware upgrade
Coordination, design support, and assistance in building the MS client environment
Handling interface communication between users and various business units
Azure administration & configuration
Support for major incident management and service desk teams
Creating a project plan
Creating and managing SIEM use cases and content
Technical expertise in scripting, parsing, and query development

Feb 2018 - Dec 2018

11 months

Master Technician, Subproject Lead PMO, Incident Manager

R+V Versicherung

IT support for hardware and software issues
Point of contact for rollout technicians on hardware and software issues
Coordination of rollout technicians
ServiceNow ticketing tool & case management
SCCM
Enabling and enforcing self-service password reset (SSPR) with Microsoft Entra
Organizing project meetings
Jira
Microsoft Project
Microsoft Planner
ITSM: incident management, request management, problem management (ServiceNow)
ITAM: software asset management administrator, developer, user (ServiceNow)
Development of plugins & macros in the Atlassian environment
Development of a backup strategy for Jira & Confluence
Remote problem resolution
Automation using PowerShell – scripting and script updates
Optimizing existing PowerShell scripts to improve efficiency and performance
Phone support for subsidiaries
MS Exchange
Creating conditional access policies with Microsoft Entra
Electronic acceptance of new hardware
Windows Server installation & administration
Backup
Creating stakeholder analyses
Stakeholder management
Web proxy IP change
S/4HANA troubleshooting and migration
Update control
MS Teams project management
Coordinating 2nd and 3rd level issue resolution
Responsibility for incident management and problem management processes within IT
Further development of the incident management process focusing on efficiency, transparency, and end-to-end ownership
Editing permissions for server groups
Server issue handling
Implementing new hardware into the network
Creating user and group rights and managing Active Directory
Hardware ordering
Software distribution
Inventory management
Resource planning
Cost estimation & budgeting
Leading a team of 25 technicians
Project plan creation
ServiceNow project planning
Project structuring
Identification of project risks
Conducting project closure
Solving complex technical issues
Briefing, controlling, and directing the entire rollout team
Confluence
Planning the rollout and field support
Executing follow-up deliveries
Loading and migration
Dismantling old and new devices
Printer configuration
On-site customer briefing
Switch and router configuration
Reporting and documentation
Cable management
Replacement of KVM switches
Joining clients to the domain
Quality control and testing
Escalation management
Scheduling individual special cases
Supporting the overall project manager (internal)

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Energy, Government and Administration, Insurance, Aerospace and Defense, and Banking and Finance.

Information Technology

Energy

Government and Administration

Insurance

Aerospace and Defense

Banking and Finance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Operations, Finance, Product Development, and Quality Assurance.

Information Technology

Project Management

Operations

Finance

Product Development

Quality Assurance

Skills

Project Matching

Stress Tolerance
Analytical And Organizational Skills
Team Player
Personnel Development And Mentoring
Team And People Management
Resilience
Intercultural Competence
Understanding People
Motivation And Perseverance
Problem-solving Skills
Strategic Approach
Quick Comprehension
Structured Way Of Working
Attention To Detail
Assertiveness
Persuasiveness And Enthusiasm
Presentation Techniques
Independence
Decision-making Ability
Determination And Goal Orientation
Self-confidence
Willingness To Learn

It Expertise & Focus – Hardware

Pc/notebook Client
Smartphone
Server
Printer
Monitor
Scanner
Ip Telephony
Android
Apple
Network Hardware
Hardware Firewalls

Software/tools

Service Now Itom
Service Now Csm
Sap
Service Now Tni
Ninjarmm
Service Now Omt
Sap Monitoring
Service Now Itsm
Idguard
Sap Atlas
Ecs
Service Now Ham
Safe Scaled
Sap Pm (Pen-test)
Bim
Leanix
Sap Trex
Service Now Itbm
Soc
Agile Framework
Agile Projektmanagement
Service Now Spm
Service Now Itam
Sap Is-u
Service Now Tsm
Mdm Mobile Iron
Sap Co/ps
Kibana/elasticsearch
Cisco Duo Mobile
Sap Solution Manager
Jira
Confluence
Mule Soft
Sap Cpi
Itil
Smartit
Sap Fiori Launchpad
Uffective Portfolio
Agile Projektmanagement
Sap S/4hana
Cde (Winplan2.0)
Eplass
Sap Sso
Service Now Cmdb
Archivchad
Allplan
Autodesk
Itwocivil
Leica Inifinty
Ms Intune
Microsoft Entra (Azure Ad)
Matrix42
Large-scale Scrum
Active Directory
Microsoft Identity Manager (Mim)
Scrum Master
Project Management
Change Management
Swyx Management
Sccm
Splunk
Hkrweb
Hkr-zentral
Microsoft Teams
Framework Less
Ms Project
Password Safe
Metasploit
Skype For Business
Teamviewer
Tanss
Elasticsearch
Citrix
Citrix Workspace
Crowdstrike
Sentinel One
Apache Webserver
Ivanti
Websphere
Salesforce

Network

Lan/wlan
Tcp/ip
Adsl
Switch
Router
Ethernet
Isdn
Subnetting
Print Server
Vpn
Dns/dhcp

Operating Systems

Linux
Unix
Windows Os
Ios
Macos
Android
Blackberry
Windows Server

Programming Languages

Python
Javascript
C#
C
.Net
Html & Css
Sap Abap

Databases

Mysql
Oracle
Postgresql

Cloud

Aws
Azure
Sharepoint
Onedrive

Languages

German

Advanced

English

Advanced

French

Advanced

Education

Cyber Security

Computer Science

Certifications & licenses

Ccna Implementing And

CompTIA - Security+

CompTIA A+ & Network+

ITIL® Foundation (ITIL4)

Professional Scrum Master

Sap Request Management

Statistics

Experience

Total positions 20

Experience in Information Technology 3.5 y

Avg length 7 m

Longest experience 1 y 6 m

Expertise

Recent roles Senior Project Manager S/4HANA in the energy sector, Project Manager & IT Security Architect Logging & Monitoring for QRadar & Splunk, ISO 27001, Service Owner / Service Delivery Manager

Main industries Information Technology, Energy, Government and Administration

Main business areas Information Technology, Project Management, Operations

Qualifications

Certifications earned 6

Profile

Created

January 2025

Last Update

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Alagi based?

Alagi is based in Dreieich, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Alagi speak?

Alagi speaks the following languages: German (Advanced), English (Advanced), French (Advanced).

How many years of experience does Alagi have?

Alagi has at least 7 years of experience. During this time, Alagi has worked in at least 19 different roles and for 18 different companies. The average length of individual experience is 4 months. Note that Alagi may not have shared all experience and actually has more experience.

What roles would Alagi be best suited for?

Based on recent experience, Alagi would be well-suited for roles such as: Senior Project Manager S/4HANA in the energy sector, Project Manager & IT Security Architect Logging & Monitoring for QRadar & Splunk, ISO 27001, Service Owner / Service Delivery Manager.

What is Alagi's latest experience?

Alagi's most recent position is Senior Project Manager S/4HANA in the energy sector at RKU Informations- und Telekommunikationsdienste.

What companies has Alagi worked for in recent years?

In recent years, Alagi has worked for RKU Informations- und Telekommunikationsdienste, BWI, Arvato, Mercedes Benz, and Samson AG.

Which industries is Alagi most experienced in?

Alagi is most experienced in industries like Information Technology, Energy, and Insurance. Alagi also has some experience in Government and Administration, Aerospace and Defense, and Banking and Finance.

Which business areas is Alagi most experienced in?

Alagi is most experienced in business areas like Information Technology, Project Management, and Operations. Alagi also has some experience in Finance, Product Development, and Quality Assurance.

Which industries has Alagi worked in recently?

Alagi has recently worked in industries like Information Technology, Energy, and Aerospace and Defense.

Which business areas has Alagi worked in recently?

Alagi has recently worked in business areas like Information Technology, Project Management, and Operations.

What is Alagi's education?

Alagi attended education in Cyber Security.

Does Alagi have any certificates?

Alagi has 6 certificates. Among them, these include: Ccna Implementing And, CompTIA - Security+, and CompTIA A+ & Network+.

What is the availability of Alagi?

Alagi is immediately available part-time for suitable projects.

What is the rate of Alagi?

Alagi's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.