Jürgen Kasch - IT Service Management Consultant, 20 Years

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Friedberg, Germany

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Experience

Oct 2025 - Present

1 year 2 months

Hybrid

Interim Management / Company Succession – Process Analysis & Stakeholder Management

As part of preparing and providing operational support for a company succession:

Company analysis: Analysis of the overall economic, organizational and structural situation (current status, strengths/weaknesses, potential risks)
Process analysis: Recording and documentation of all relevant business processes (BPMN, UML) in the areas of management, finance, purchasing, sales and operations
Process optimization: Identification of weaknesses and inefficiencies, development and operational implementation of improvement measures
Stakeholder management: Identification and analysis of all relevant internal and external stakeholders; structured communication and coordination with former and future owners, shareholders and employees
Change management: Supporting employees and management throughout the handover process; building acceptance and trust among all parties involved
Governance & documentation: Preparation and handover of structured operating manuals, process documentation and an organizational manual for the new business owner
Risk & weakness analysis: Assessment of operational and strategic risks in the handover process and development of recommendations for action
Operational support: Interim assumption of management responsibilities; ensuring business continuity during the transition phase

Mar 2025 - Jul 2025

5 months

Cloud- & IT-Service Management with Azure & ServiceNow (freelance)

IT Services / Cloud / Service Management

Operationalization of the Azure cloud strategy and harmonization with ServiceNow ITSM
Conducting maturity analyses in application operations and deriving transformation measures
Management of infrastructure providers and hybrid service organizations
Tool rollout and governance documentation in ServiceNow
Agile support for introducing lean ITIL-agile workflows
Tools & methods: Azure, ServiceNow, ITIL v4, Agile (Scrum/Kanban), Jira, Confluence

Aug 2024 - Feb 2025

7 months

Program Management / Strategic IT Process Optimization & Service Consulting

Public Sector / IT Services

Strategic consulting for a public-sector IT service provider on reorganizing service delivery structures
Analysis, review and optimization of existing ITIL processes (Incident, Change, Problem, Asset, Service Request)
Establishment of a service-oriented operating model (SOM), including target processes, RACI matrices and governance structures
Development and introduction of a standardized service catalog
Support for the transition to a new ticketing and monitoring system (ServiceNow/OpenText)
Introduction of quality gates in service processes
Coaching internal team and department managers in implementing agile methods (Scrum, Kanban)
Management of an interdisciplinary expert team (Service Management, IT Security, Data Protection)
Tools & methods: ServiceNow, OpenText, Jira, Confluence, MS Teams, BPMN 2.0, UML, MS Visio, ITIL v3/v4, ARIS

Mar 2023 - Jul 2024

1 year 5 months

Interim Management / Executive Management

Consumer Goods / Production + Retail

As part of a business succession / in cooperation with the former and future business owners
Analysis of the economic situation
Process analysis of all business areas (IT / Management / Accounting/ Purchasing/ Sales/ Production)
Process documentation for all business areas (BPMN, UML)
Process optimization
Operational implementation or modification of processes and structures
Redefinition or expansion of the business area
Operational support in the new business operation
Consulting on alternatives for operating the business

Mar 2022 - Dec 2022

10 months

Incident & Process Manager

Public Sector

As Incident Manager, responsible for reviewing and further developing the incident process as well as monitoring and optimizing day-to-day operations
Management of the contribution of the support teams involved in the incident management process (1st Line, 2nd Line…)
Escalation point for the employees involved
Coordination of incident resolution
Management of major incidents (including defining and coordinating resolution teams, integrating AIs and HALs into the resolution process, obtaining special approvals and permissions as part of rapid resolution and recovery)
Monitoring process effectiveness and deriving suggestions for continual improvement
Deciding on extensions to incident resolution times
Creation and further development of the incident management process
Responsibility for selecting and integrating required tools
Management reporting
Analysis of the remaining implemented ITSM processes and optimization of these processes (BPMN, UML)
Suggestions for general optimization in IT operations as well as customer communication and acceptance
Tools: Helpline, Atlassian Confluence and Jira

Apr 2021 - Feb 2022

11 months

Service Delivery Manager - Big Data Analytics Platform (BDAP)

Finance / Insurance / Information Technology

As Service Delivery Manager, identify customer needs and oversee the delivery of BDAP services
The BDAP program (Big Data & Analytics Platform) is a company-wide analytics infrastructure mainly based on Azure components. This system provides data & analytics / AI-related technologies deployed and distributed globally in Azure, solutions for data discovery, dashboarding and reporting, as well as advanced statistics, machine learning and artificial intelligence
Monitor and analyze processes and ensure high-quality customer service
Continuously improve, train and monitor processes in a Scrum environment
Analyze and document requirements, record and analyze target/current states, and subsequently design and create detailed concepts and possible courses of action
In cooperation with internal and external customers, create requirements specifications (e.g. user stories), as well as an expanded and prioritized requirements catalog, including the related problem and solution analysis; subsequently assist in describing and creating test cases
Teamwork, monitoring the daily activities of the various delivery teams, maintaining an overview of BDAP service levels and metrics, and direct communication with customers
Escalation level for customers and internal delivery teams, contact person for management and reporting to management
Reporting, organizational tasks, chairing meetings
The team is divided into 2nd level support for the Azure infrastructure and programming teams (Germany and various locations in Asia), with agile project management using Scrum / sprints, DevOps and CI/CD
Leadership skills to motivate team members
Transition activities during the changeover to a new provider
Project language: English
Tools: Teams, Service Now, Azure monitoring tools, Lean IX, Servity

Dec 2020 - Apr 2021

5 months

Data Center Planner with FNT Command

Finance / Information Technology

Analysis of target and current infrastructure
Data center planning and documentation with FNT Command
Design of the data center infrastructure (approx. 10 000 servers)
Advising on project planning for the data center relocation
Coordination with service providers and relocation teams

May 2020 - Nov 2020

7 months

CMDB Manager / CMDB Expert

Public Sector / Administration, Information Technology

As Service Management CMDB Administrator, responsible for developing and maintaining a continuously complete, consistent and compliant Configuration Management Database (CMDB) in ITSM
Reviewing existing processes and governance, developing new processes and establishing / transferring them into live operations, including training and support for data collection, data maintenance, ensuring data quality and escalation procedures; representing processes using ARIS and Visio
Defining standards for the CMDB, reviewing and creating the data model
Data checks in iET Enterprise Workcenter and DCON IT-SPS Servity, SQL databases, ServiceNow, BMC Remedy, MS Active Directory, data collection through Discovery, SNMP, CMS
Managing and identifying configuration items
Reviewing and maintaining the completeness of CMDB data and developing measures to validate and ensure data accuracy throughout the CMDB
Conducting audits and resolving data integrity issues
Creating and managing knowledge articles for the CMDB
Designing and generating ad hoc reports for CMDB data as required, and status reports for management
Implementing methods for collecting metrics to understand and measure the efficiency of current CM processes
Ongoing operations and all documentation in parallel in German and English

Nov 2018 - Apr 2020

1 year 6 months

Project Lead / Project Management Device Replacement Rollout

Automotive Industry, Information Technology

Defining and updating the project plan
Coordinating with various locations worldwide and preparing the rollout
Coordinating and commissioning internal and external service providers worldwide
Tracking the project plan and managing escalations where necessary
Testing and quality checks
Reporting

Feb 2017 - Mar 2018

1 year 2 months

Project Manager + Processes + Data Protection Support

Consulting Company, Services

Data center migration project: physical relocation of an in-house data center to an external data center
Coordinating the individual teams
Creating, updating and monitoring the project plan
Clarifying and coordinating with internal and external interfaces
Recording and documenting existing processes (BPMN, UML)
Optimizing IT operations processes
Advising on, designing and documenting the new processes (interim processes for the migration and regular operations afterwards)
Process and tool training: evaluating the administration system at the new provider, creating training materials, conducting live training and supporting employees in using the system
Creating training materials for FNT Command and the new processes, training and providing ongoing support to employees
Providing specialist support in data protection
Supporting specialist departments, audit and projects, conducting research
Assisting in assessments of processing activities involving personal data
Coordinating with the data protection officer
Maintaining documentation
Advising and providing support in the area of FNT Command, administering the CMDB (FNT Command), advising on processes and standards for FNT and the CMDB, creating and changing CIs in the CMDB, training employees in using the CMDB, creating status reports on CIs/CMDB

Nov 2016 - Mar 2018

1 year 5 months

Support / Service Delivery Manager + Process Analysis / Coordination, Incident Manager, Change Manager

Finance, Information Technology

Project management, coordination of subprojects + reporting
Detailed design of existing processes, process analysis + improvements in the areas of Incident Management / Change Management / Problem Management
Management and monitoring of ongoing activities in Incident, Change, Problem and Order Management
Monitoring and reporting on contract fulfillment and performance
Developing concepts, preparing decision papers, supporting acceptance processes, obtaining approvals
Customer Communication + Service Level Monitoring
Interface to Customer Service Delivery Managers, the operations team + external providers
Preparation for and main contact for the customer in the weekly CAB / Change Advisory Board
Service Level Management and SLA management
Regular customer communication, preparation and execution of Service Review Meetings
Coordination of change requests for existing services
Change management: reviewing the change request, creating plans, coordinating with technicians/external parties regarding implementation date, technical requirements, resources, risk assessment, fallback scenario
Monitoring and coordination during implementation
Handover/acceptance with the client after checking the complete documentation, updating and closing the related tickets
Daily Calls with the operations team for Incident and Problem Management
Process coordination with the customer for the transition of new services: Regular coordination meetings for the development, revision and review of the service and operations manuals

Oct 2016 - Dec 2016

3 months

Change Manager

Energy Industry

Qualification, coordination and planning of Changes
Monitoring progress and providing support as part of the Changes
Communication with international customers
Cross-functional coordination and interface between internal and external Delivery units
Support in planning and managing (Emergency-) Change Advisory Boards (CAB) nationally and internationally

Sep 2014 - Oct 2016

2 years 2 months

On-site

Service Delivery Manager / Support + Process Analysis / Coordination, Asset Manager, Incident Manager, Change Manager, Team Lead

Automotive Industry, Information Technology

Project management, coordination of subprojects + reporting
Detailed design of existing processes, process analysis + improvements in the areas of Incident Management / Change Management / Problem Management
Management and monitoring of ongoing activities in Incident, Change, Problem and Order Management
Monitoring and reporting on contract fulfillment and performance
Management of activities such as Order Management, Escalation Management, Reporting Management, Invoicing
Planning + execution of workshops, developing concepts, preparing decision papers, supporting acceptance processes, obtaining approvals
Process and tool training: contract training, Incident/Change/Problem/Asset Management processes, HP Service Manager tool, FNT Command
Preparation of training materials (Powerpoint or films), live training on site at the branches as well as via WebEx
Coordination with the central Service Desk and establishment of the internal Service Desk
Customer Communication + Service Level Monitoring
Interface to Shared Service Center Managers, Customer Service Delivery Managers, the operations team + external providers
Team Lead Onsite (various locations), responsibility for the operations team and conducting daily status calls with the operations team and external provider
Main contact for the customer in the weekly CAB / Change Advisory Board
Service Level Management and SLA management
Regular customer communication, preparation and execution of Service Review Meetings
Coordination of change requests for existing services
Change management: reviewing the change request, plans, resource coordination, risk assessment, fallback scenario, monitoring, handover/acceptance
Asset Management / Lifecycle Management: creation, review and maintenance of CIs in the CMDB
Daily Calls with the operations team for Incident and Problem Management
Process coordination with the customer for the transition of new services
Transition of the data center to the new service provider
Establishment of an additional service team, coordination across all ITIL processes
Preparation of the service and operations manuals
Onboarding and training of new employees

Sep 2013 - Mar 2014

7 months

Service Level Manager (SLM) / Lifecycle Management

Railway, Logistics

Interface between Customer / Delivery Manager and the platform and application operations managers
Responsibility for implementing the agreements in the OLA
Preparation of OLAs and service reports, commissioning services from the providing units
Preparation of provisioning orders via the customer tool
Preparation of volume planning and the technical forecast
Reconciliation/adjustment of the SLA and preparation of the service specification
Initiating approval of the OLA (service specification) and commissioning service delivery
Activating provisioned application environments
Monitoring agreed services in the OLA
Supporting incident resolution and initiating control measures
Preparation, review and distribution of the standard Customer Service Report
Evaluation and analysis of application-specific effort as part of application controlling
Management of application management within the Service Level Management process
Optimization of service delivery and support for the further development of the ICT service catalog
Support in capturing customer requirements
Professional foundations: ITIL processes, SLM process and tools, application architectures

Mar 2009 - Sep 2013

4 years 7 months

Munich, Germany

IT Project Coordinator - Change / Release Management

Automotive Industry

Responsibility as the central partner for providing standard IT components in test, integration and production environments
Support for projects of the IT division and sales companies
Independent preparation and execution of training for internal employees as well as support during ongoing operations
Implementation, communication and monitoring of provisioning processes nationally and internationally
Main contact for international users in Support (English/German)
Preparation of the training concept and training materials, preparation of the test system, scheduling and room coordination
Conducting training on site in Munich as well as via video conference for locations in USA, China, Japan, Brazil, South Africa
Monitoring and management of requested provisioning and guaranteeing agreed delivery times using tools
Process consulting, analysis, optimization and coordination
Review of CIs in the CMDB, ensuring data integrity
Software testing: design of test objects, description of test procedures and documentation of results as part of a migration

Jul 2008 - Sep 2008

3 months

IT Order Management

Banks, IT Services, Information Technology

Coordination of IT orders with internal departments / external service providers
Reporting
Order entry in SAP
Customer communication

Apr 2008 - Jun 2008

3 months

Software Development Project Assistant

Automotive Industry, Software Company

Project assistance / deputy Project Manager with a technical background in Automotive Software Development
Maintaining project plans
Personnel support: recruiting interns, supervising diploma students
Project communication: minutes, presentations
Budget management: controlling, requirements specifications

Nov 2007 - Dec 2007

2 months

Process Documentation in ARIS

Automotive Industry

Process documentation in ARIS
Transfer of the existing rudimentary process documentation from Alphabet planningIT to ARIS
Review, update and redefinition of processes (BPMN, UML) in cooperation with Process Owners

Aug 2007 - Oct 2007

3 months

Requirements and Process Analysis

Media

Preparation for the introduction of new software for the internal Helpdesk
Process analysis within the company
Process development and optimization (Incident, Problem and Change Management)
Process documentation / UML
Requirements analysis for the software manufacturer
Integration of the collected data and preparation of the requirements specification

May 2007 - Aug 2007

4 months

Project Management Office / Support

Automotive Industry

Support in the Project Management Office (PMO)
Management and coordination of internal IT Service Providers
Project management assistance for process documentation, presentations, memos and reports (Excel, Access, Powerpoint)
Preparation of requirements specifications and service contracts
Design and implementation of reporting tools (Excel, Business Objects/Crystal Reports)
Support for project and regular communication (IT Service Management)
Preparation of monthly reporting and meetings with specialist departments/service providers
Analysis of existing procedures and implementation of ITIL processes
Monitoring of subprojects, support for subproject managers and independent management of subprojects
Process coaching and setup of standardized IT reporting, including SLA and cost breakdowns

Jun 2006 - Jan 2007

8 months

WAN Monitoring 1st Level (Provider)

Telecommunications

Active WAN network monitoring for the provider’s customers (PMA Netcool/OMNIbus, Nagios, SiteScope, HP OpenView Network Node Manager)
Port configuration of switches and checking routers and switches
Evaluation of router logs and status messages
Identifying and resolving problems with routers, switches, DNS, DHCP, FTP and HTTP
Initial troubleshooting and forwarding to 2nd level via ticketing system (eTTS)
Ticket monitoring and communication with customer contacts
Creating network diagrams using MS Visio
Monitoring network expansion for major customers using MS-Project

Oct 2005 - Feb 2006

5 months

UHD - ServiceLine / Assistant and Support Staff

Banking, Financial Services

First point of contact for support requests by phone or email
Supporting users with troubleshooting
Coordinating incident resolution with internal and external departments
Troubleshooting for C/S platforms based on W2K, XP, network and applications (in-house developments and off-the-shelf software)
Technical services: printer assignments, data restoration
Translating documentation and manuals into English
Environment: TCP/IP, Windows 2000, Windows XP, Microsoft Cluster, Veritas Volume Management

Mar 2004 - Sep 2005

1 year 7 months

Network Administrator and Subproject Management

Printing Company

External full-service IT and contact person for all IT questions
1st/2nd/3rd Level Support
Independent design and optimization of the network (W9x / NT / W2K / XP)
Setup and administration of a LAN (setting up servers/workstations, hubs, switches, printers)
Planning, organization and monitoring
Monitoring the implementation of security patches and updates
Maintenance controlling for all IT hardware and software
Employee training and support

Mar 2004 - Apr 2004

2 months

Web Design

Grocery Retail

Setting up the website for a specialist shop/retail business
Concept development (content and design)
Technical implementation (programming and search engine optimization)
Website marketing: registration with search engines/catalogs, linking

Jan 2004 - Present

22 years 11 months

IT Support / Network Administrator

Agency

External full-service IT: network support (desktops/notebooks Win7, printers, hubs, switches, WLAN)
1st/2nd/3rd Level Support
Operation of clients (Win7) and infrastructure servers (W2K3 / AD)
Configuration and maintenance of the firewall and operation of backup & restore (script development)
License management and network planning & development
Installation of all hardware and software (servers + workstations)
Maintenance and monitoring of security (virus scanners, access protection)
Setup and maintenance of the database (resource management)
Employee training and support of the telephone system
Local programming (scripts + report creation) and documentation

Jan 2004 - Present

22 years 11 months

IT Support

Service company (medical technology)

Network support

Dec 2003 - Present

23 years

IT Support

Environmental technology

External full-service IT
Network support, operation of clients + servers (RH Linux network)
Firewall updates, configuration and maintenance
Documentation

Mar 2001 - Mar 2003

2 years 1 month

IT Support

Financial broker

External full-service IT
Network support (W9x / NT / Notebooks W2K)
Software installations, updates and printer maintenance
RAS and security (antivirus / access control)

Jan 2001 - Present

25 years 11 months

External Network Administrator

Textile wholesale and retail

External full-service IT
Independent design and optimization of the network
Network support (desktop/notebooks Win7, printers, hubs, switches, WLAN)
Updates and maintenance of the Datev system
RAS, training and support for employees
Security (antivirus / access control)

Jan 2000 - Dec 2002

3 years

External Network Administrator

Vehicle manufacturing

External full-service IT
Independent design and optimization of the network and business processes
Coordination with other branches and Datev
1st/2nd/3rd level support + employee training
Setup and expansion of the network, including RAS
Setup of a mail system
Network support (W9x / NT / Notebooks W2k / printers / hubs & switches)
Updates and maintenance of the Datev system
Setup and maintenance of the website
Security (antivirus / access control)

Sep 1996 - Mar 2003

6 years 7 months

Network Administrator / Sub-Project Management and Project Management

Agency (services, retail group, media, publishing)

LAN/WAN administration (WAN/LAN network management, RAS, servers)
Coordination of IT for the German branch with headquarters in the USA
1st/2nd/3rd level support for other European branches
Software development, selection and purchasing
Administration of the LAN network based on Win NT /2k and Novell 5.1 (RAID systems)
Operation and customization of backup & restore, script development
Documentation, IT purchasing, license management
Administration of the Exchange server
Planning and development of the network (installation of hardware and software for servers + workstations)
Maintenance and monitoring of security (virus scanners, access protection)
Development, support and maintenance of customer database
User support, training and support for the telephone system
Local programming (scripts + report creation)
Project management / sub-project management: migration / roll-out, W9x migration, local invoice programming
Development and maintenance of a homepage and a small local document management system
Personnel responsibility
Sub-project management for the integration of a new network following the company acquisition
Communication mainly in English

Aug 1995 - Jun 1996

11 months

System/Network Administrator

Food wholesale and retail

Solely responsible network administrator
Independent implementation of general requirements from management
Software selection, purchasing and installation
Administration of the LAN network based on Win and Novell
Operation and customization of backup & restore, script development
Installation and maintenance of printers
Planning and development of the network (hardware and software for servers + workstations)
Maintenance and monitoring of security (virus scanners, access protection)
1st/2nd/3rd level support + training

Jan 1995 - Dec 1995

1 year

IT Clerk

Advertising agency

Data export from local AS-400
Programming of various local analyses and statistics (sales / items / suppliers) in Excel and Crystal Reports

Jan 1989 - Mar 1993

4 years 3 months

System/Network Administrator / Programming, Network Administration, Support

IT accessories wholesale and retail

Software development: in-house development of a network-capable merchandise management system in C ++ with interfaces (e.g. accounting)
Software selection, purchasing and installation
Administration of the LAN network based on Win and Novell
Operation and customization of backup & restore, script development
IT purchasing, license management
Planning and development of the network and documentation
Installation of all hardware and software (servers + workstations)
1st/2nd/3rd level support + training

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Retail, Professional Services, Information Technology, Healthcare, Automotive, and Media and Entertainment.

Retail

Professional Services

Information Technology

Healthcare

Automotive

Media and Entertainment

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Procurement, Operations, Business Intelligence, and Strategy.

Information Technology

Project Management

Procurement

Operations

Business Intelligence

Strategy

Summary

Field of activity: primarily (partial) project management and coordination, network support, network management, Helpdesk Lead (over 20 years of experience in these areas, also with various ticket systems)

Main focus: IT service control / IT management, processes, incident, problem, change and release management. Since 2009, in addition to smaller ongoing projects (system/network management), mainly active in change/release management or as Service Level Manager, IT Team Lead or Service Delivery Manager, Incident, Change or Asset Manager, or as process specialist / Transition Manager, data protection – basically more focused on management/processes/team leadership and no longer so deeply involved in technical details – as well as interim management and support with company succession – process analysis & stakeholder management

self-employed, with own GmbH since 2002, no employee leasing

Skills

Operating Systems

Windows
Windows 1.0 – Win10
Cp/M
Eurix

Languages (Programming Languages)

Basic
Ebus-Generator-C
Html
C++
Ms Visual-Basic
Sql
Xml
Atlas

Databases

Ms-Access
Mysql
Dbase
Ms-Sql-Server
Informix
Foxpro

Dc/Networks

Ipx
Lan
Novell
Novell Netware
3270
Dhcp
Http
Hub
Internet
Wan
Intranet
Pop3
Smtp
Dns
Novell Netware 3.X
Win95
Ftp
Firewall
Imap
Isdn
Router
Spx
Novell Netware 5.X
Cisco Router
Dsl
Novell Netware 2.X
Win Nt
Hbci
Mapi
Netbeui
Netbios
Novell Netware 4.X
Switches
Wins
Samba
Winsock
Checkpointfirewall

Tools

Ms Internet Explorer
Ms Office
Crystal Reports
Ms Backoffice
Active Directory
Pc Anywhere
Itil
Ms Exchange
Ms Exchange 5.5
Ca Arcserve
Corel Draw
Datev
Netscape Navigator
Remedy
Ms Projekt
Ms Visio
Ms Sql
Roll-Out
Aris
Apache
Lotus Notes
Staroffice
Citrix Metaframe
Data Warehouse
Ms Exchange 2000
Ms Exchange 2003
Cti
Exceed
Ms Sharepoint Portal Server
Ms Internet Information Server
Netinstall
Documentum
Ms Office 95/97
Ms Sharepoint Server
Peregrine Service Center
Telnet
Fnt Command
Ucmdb
Servicenow
Bmc Remedy

Hardware

Pc
Compaq
Hp
Raid
Scanner
Streamer
Modem
Printer
Siemens

Releases

Audit Management

SAP

Sap R/3
Sap-Cats
Sap-Cs
Sap-Sd

Tools, Methods

Nfs
Uml
Doors

Bus, Communication

Ethernet
Tcp/Ip
Wlan
Scsi

Functions

Project Management

Softskills

Independent Work
Willingness To Perform
Conscientiousness
Customer Orientation
Networking
Organizational Skills
Teaching Ability
Independent Working Style
Verbal Communication Skills
Teamwork
Reliable
Personal Organization
Time Management

Additional Skills

Alphabet Planningit
Cmdb
Project Management
Win7
Zope Cms
Company-Owned Application For Provisioning Process
Windows 2008
Bmc Itsm Suite
Bmc Itsm Suite (Bmc Atrium Sso)
C600
Etts
Aris Business Publisher
Avb Modeling
Asset Management
Comprehension
Bizagi
Change Management
Printer (>10, Advanced)
Fnt Command
Leadership Skills
Hp Asset Manager
Hp Openview Network Node Manager
Hp Service Center
Incident Management
Intercultural Competence
Communication Skills
Ms Office 2003 Impact / Webimpact (Ticket System)
Ms Terminalserver
Dell Blackberry
Ms Exchange 2013
Nagios
Netcool / Omnibus
Opentext Document Management System
Organizational Skills
Pma
Precision Tools
Independent Working Style
Servicenow
Sharepoint
Sitescope
Teamwork
Team Leadership
Transition Management
Vw Service Center
Negotiation Skills
Determination

Industries

Automotive Industry
Railways
Banks
Consulting Companies
Services
It Services
Retail
Energy Industry
Vehicle And Rail Construction
Financial Services
Wholesale
Retail Group
Information Technology
Logistics
Media
Medical Technology
Software Company
Telecommunications
Publishing
Insurance
Advertising Agency

Activities

Administration
Selection
Consulting
Documentation
Document Management
It Application
It Support
It Management
Purchasing
Leadership
Help Desk
Hotline
Implementation
Installation
Integration
It Service Management
Configuration
Design
Customer Training
Migration
Network Administration
Network Analysis
Organization
Outsourcing
Presales
Project Management
Project Planning
Release Management
Training
Service
Support
System Administration
Technical Support
Technical Documentation
Sub-Project Management
Training
Troubleshooting
Web Design

Languages

German

Native

English

Advanced

Education

Jul 1991 - Jul 1993

IT Training Center

IT Business Administrator · Computer Science

Jan 1990 - Jun 1991

Vocational School

Business Administrator

Oct 1987 - Jun 1989

University of Applied Sciences

Studies without degree · Business Administration

...and 1 more

Certifications & licenses

Sustainability In The Digital Age: Energy-E cient Software Development

Sustainability In The Digital Age: Environmental Impacts Of AI Systems

Understanding And Avoiding AI Biases

Profitable AI

Internet Security

McAfee Technical Professional System Security

McAfee Technical Professional Network Security

McAfee Technical Professional Data Protection

Statistics

Experience

Total positions 34

Experience in Retail 31 y

Avg length 3 y 11 m

Longest experience 25 y 10 m

Global experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Interim Management / Company Succession – Process Analysis & Stakeholder Management, Cloud- & IT-Service Management with Azure & ServiceNow (freelance), Program Management / Strategic IT Process Optimization & Service Consulting

Main industries Retail, Professional Services, Information Technology

Main business areas Information Technology, Project Management, Procurement

Qualifications

Certifications earned 11

Member since

September 2025

Last update

October 2026

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Frequently asked questions

Have questions? Find more information here.

Jürgen is based in Friedberg, Germany and can operate in on-site, hybrid, and remote work models.

Jürgen speaks the following languages: German (Native), English (Advanced).

Jürgen has at least 36 years of experience. During this time, Jürgen has worked in at least 31 different roles and for 30 different companies. The average length of individual experience is 1 year and 1 month. Note that Jürgen may not have shared all experience and actually has more experience.

Based on recent experience, Jürgen would be well-suited for roles such as: Interim Management / Company Succession – Process Analysis & Stakeholder Management, Cloud- & IT-Service Management with Azure & ServiceNow (freelance), Program Management / Strategic IT Process Optimization & Service Consulting.

Jürgen's most recent position is Interim Management / Company Succession – Process Analysis & Stakeholder Management.

In recent years, Jürgen has worked for IT Services / Cloud / Service Management, Public Sector / IT Services, Consumer Goods / Production + Retail, Public Sector, and Finance / Insurance / Information Technology.

Jürgen is most experienced in industries like Retail, Professional Services, and Information Technology. Jürgen also has some experience in Healthcare, Automotive, and Media and Entertainment.

Jürgen is most experienced in business areas like Information Technology, Project Management, and Procurement. Jürgen also has some experience in Operations, Business Intelligence, and Strategy.

Jürgen has recently worked in industries like Retail, Professional Services, and Information Technology.

Jürgen has recently worked in business areas like Information Technology, Operations, and Strategy.

Jürgen attended IT Training Center for Computer Science.

Jürgen has 11 certificates. Among them, these include: Sustainability In The Digital Age: Energy-E cient Software Development, Sustainability In The Digital Age: Environmental Impacts Of AI Systems, and Understanding And Avoiding AI Biases.

Jürgen is immediately available full-time for suitable projects.

Daily rate distribution

0% 25% 50% 75% 100%

<€800 €800-960 €960-1120 €1120-1280 €1280+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1000

750

500

250

Daily rate avg. 965 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

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250

Median rate 980 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 6 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

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