Axel H.-2nd Level Support / Rollout
Check rate
Experience
2nd Level Support / Rollout
BayernInvest
- General support in the area of software and hardware (Office 365, bank-specific software, migration from Windows 10 to Windows 11)
- Preparing hardware for rollout, inventory of notebooks and docking stations
- Installation and testing according to customer requirements
- Setup and teardown of prepared hardware (notebook, docking station, peripherals)
1st & 2nd Level Support
OMV
- General IT service desk 1st & 2nd level support
- Set up of the workstation (installation of notebooks, workstations, iPads, iPhones) using SCCM and MDM
- Handling hands-on tickets with ServiceNow
- Training of onboarders
- Planning and coordination of the Windows 11 rollout (data backup & migration)
Senior 2nd Level Support
Ipsen Pharma
- Mainly general IT support
- Documentation of incidents
- Rollout and administration of mobile devices (notebooks, iPads, iPhones) using Azure AutoPilot and MS Intune (MDM)
- Handling classic break & fix tasks (new installations, software configuration, replacement of various hardware)
Self-employed IT Consultant
Various small clients
- Setup of workstations and subsequent support
- Installation and setup of PCs, notebooks and mobile devices (iPhone, iPad)
- NAS setup including data backup (Synology)
- Setup and startup of a Windows 2022 server according to customer requirements
- Advice and needs assessment for hardware and software
- Microsoft Intune administration and testing
Microsoft Intune Consultant
RMS Hamburg
- Creation and implementation of a Microsoft Intune project (migration of existing Windows clients into the existing Azure AD environment)
- Preparation of new installations in Microsoft Autopilot (configuration according to customer requirements and subsequent tests)
- Provision of software via Microsoft Business Store
- Packaging of industry-specific software using PowerShell Wrapper and Microsoft Win32 Content Prep Tool
- Import of new devices into Microsoft Intune and Autopilot including creation of department-specific setup profiles
- Monitoring and troubleshooting of the tested installations
- Creation and deployment of app installations for mobile devices (iOS, Android) via store
- Provision of software in the company portal
- Preparation of Autopilot rollout for Windows 11 and Intune client update for existing Windows 10 clients
Senior 2nd Level Support
SES Germany (HD+)
- Final acceptance and setup of the workplace (installation of notebooks, workstations, iPad, iPhones)
- User management in Active Directory
- Software management with Altiris, SCCM and Microsoft Azure
- Hardware management and user support
- Rollout of new hardware (desktop, notebook, server, VMs)
- Analysis and troubleshooting
- Handling of tasks and incidents
Floorwalker
Munich RE
- Training users on Windows 10 and Office 365
- Printer installation and connecting network drives
- Final acceptance and setup of the workplace
Multi Level Support
LHM Services
- User support (1st support)
- Support for Windows 7 LiMux, Windows 10, Office 2007/2016, Office 365
- User management in Active Directory
- Call handling, ticket logging and forwarding to the responsible support groups
2nd Level Support
FITS Finanz Informatik Technologie Service
- User support (2nd level, on site)
- Support for company-specific applications
- Support for Windows 7, Windows 10, Office 2007/2016
- Piloting, testing and release of Windows 10
- User management in Active Directory
- Work on internal projects (test and release management)
- Analysis and resolution of threats
- Planning and coordination of hardware and software rollouts
2nd Level Support
Merck Sharp & Dohme
- User support (2nd level, on site)
- Support for company-specific applications
- Support for Windows XP, Office 2007 and Windows 7 piloting
- Running meetings and documentation
- User management in Active Directory
- Blackberry support (maintenance of BES, user activation)
- Hardware and software rollout
Tradefloor 2nd Level Support
UniCredit Group (HVB)
- User support for hardware and software (1st & 2nd level, on-site)
- Support for bank-specific applications (Bloomberg, Reuters)
- Software rollout (Office 2003, Windows XP)
- User management in Active Directory
2nd Level Support
Messe München GmbH
- User support (1st & 2nd level, on-site)
- Support for trade fair-specific applications (order management system Enfinity Suite)
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Space Exploration, Telecommunication, Pharmaceutical, Banking and Finance, and Professional Services.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Quality Assurance, and Customer Service.
Skills
- It Support (General)
- Rollout
- Experience With Various Itsm Tools (Remedy, Helpline Helpdesk, Snow)
- Symantec Altiris Technology
- Sccm
- Baramundi
- Endpoint / Desktop Central 11 (Packaging)
- Technical Support
- Windows 10
- Windows 11
- Microsoft Intune / Autopilot / Azure Ad / Azure Mdm
Languages
Statistics
Experience
Global experience
Expertise
Profile
Frequently asked questions
Have questions? Find more information here.
Axel is based in Schwindegg, Germany.
Axel speaks the following languages: German (Native), English (Advanced).
Axel has at least 13 years of experience. During this time, Axel has worked in at least 9 different roles and for 12 different companies. The average length of individual experience is 1 year and 1 month. Note that Axel may not have shared all experience and actually has more experience.
Based on recent experience, Axel would be well-suited for roles such as: 2nd Level Support / Rollout, 1st & 2nd Level Support, Senior 2nd Level Support.
Axel's most recent position is 2nd Level Support / Rollout at BayernInvest.
In recent years, Axel has worked for BayernInvest, OMV, Ipsen Pharma, Various small clients, and RMS Hamburg.
Axel is most experienced in industries like Information Technology, Space Exploration, and Telecommunication. Axel also has some experience in Pharmaceutical, Professional Services, and Banking and Finance.
Axel is most experienced in business areas like Information Technology, Project Management, and Quality Assurance. Axel also has some experience in Customer Service.
Axel has recently worked in industries like Space Exploration, Telecommunication, and Information Technology.
Axel has recently worked in business areas like Information Technology.
The availability of Axel needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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