Alexander Alawi - Onsite And VIP Support Administrator

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Available

Munich, Germany

Check rate

Experience

Jul 2025 - Present

1 year 2 months

Ismaning, Germany

On-site

Onsite Support Administrator

Sana Kliniken AG

Processing and coordination of IT tickets (Helix, Omnitracker) incl. VIP support and remote support (Microsoft Teams, RDP, FastViewer)
Onsite support at the main location as well as support for modern conference and meeting room technology (e.g. MeetingBoard 75 Pro)
User and rights management in Active Directory (Active Roles), Azure AD, Exchange and MDM
VDI support and monitoring with Citrix Director and Aruba Networking
Endpoint management and policy administration via Ivanti
Deployment, configuration and lifecycle management of clients (Dell notebooks, iPhones, iPads)
Hardware rollouts for new employees incl. shipping across Germany
Asset and license management as well as organization of site migrations

Feb 2025 - Jun 2025

5 months

Munich, Germany

VIP Support for Management, Lecturer

Robert Bosch GmbH

Setup, configuration and troubleshooting in access management, device management and security-related applications
Use and support of the following company solutions: ServiceNow (ticket processing and orders), SMT (Software Management Tool), Ci-Cat (client installations), Azure AD, OneIDM, MasterRap, CMI Web Configuration, Nexthink Finder (user experience & analysis), Cisco AnyConnect VPN (remote access)
Support and setup of standard Bosch IT tools: Software Center, IT Workplace Toolkit, Microsoft 365, Microsoft Bookings
Working under increased security requirements: multi-factor authentication (MFA), Entrust Security Mail, BitLocker encryption, Credential Manager, secure handling of sensitive data on VIP company devices
Conducting training sessions incl. presentation, technical guidance and migration support for up to 14 employees per session as part of the move from BSH to Bosch IT infrastructure
Independent preparation, imaging, setup and handover of new end devices as part of the hardware rollout

May 2024 - Jan 2025

9 months

Landsberg am Lech, Germany

3rd Level Supporter, Consultant

IT-Verbund Landsberg am Lech

Independent onsite support in municipalities, schools, kindergartens, public works depots and special purpose associations (incl. imaging, rollout and delivery of Dell laptops, error analysis, system maintenance, further development)
Analysis and resolution of complex IT issues in network, server and client environments
User and rights management in Active Directory incl. Exchange mailboxes, role assignments and group policies
Maintenance of technical documentation, creation of serial number lists and hardware/software inventory records
Installation, setup and documentation
municipal software solutions: including Federal Printing Office terminal (local/AKDB outsourcing), S Firm (Sparkasse), authorities mailbox, Vois, Kominfo, COMfortel Set
Creation of practical guides for using and administering specialist applications

Jan 2024 - May 2024

5 months

Neufahrn bei Freising, Germany

IT Support (Municipal IT Infrastructure)

Gemeinde Neufahrn

Administration and monitoring of various networks via Cambium Networks | cnMaestro
Documentation of complex network infrastructures (multiple racks incl. patch panels, switches, bridges, phone systems, UPS systems, etc.) using NetBox
2nd & 3rd level support for all municipal facilities incl. external sites (e.g. schools, fire department, kindergartens, after-school care centers)
Management and control of Placetel phone systems via the Cisco partner portal
User and access management via Active Directory incl. group policies and password management with KeePass
Training and use of municipal specialist software (incl. AKDB: OK.FIS, Tera Objektmanager, Session, KomX, Rainbow, Tau Office, Riwa GIS, ComVibillia) with a focus on user satisfaction and efficiency

Mar 2023 - Jun 2023

4 months

Garching, Germany

Network Rollout

Max Planck Institute for Plasma Physics (IPP)

Advanced 2nd level support for operating systems, applications, network technologies, cloud services, databases
Planning and execution of a network migration from PC, phone, printer etc. to DHCP (automatic IP assignment)
Splicing and laying of fiber optic cables
Inventory and documentation of all IT hardware devices (notebooks, PCs, monitors, Apple devices, Igel PCs, switches etc.)
Support for operating systems: AppleOS, Windows XP-10, Linux Ubuntu, Igel OS, company mobile phones (iPhone iOS, Android)

Sep 2020 - Dec 2022

2 years 4 months

Augsburg, Germany

IT Team Lead for External Service Providers

University Hospital

Leading and coordinating a team of five: managing external IT service providers and students, as well as software and hardware support.
Remote and on-site support: PCs, laptops, MS Azure, SharePoint, printer issues, smartphone devices (Android, iPhone)
Planning and carrying out IT projects, such as introducing new systems, software implementations, or infrastructure upgrades.
Printer bank management and administration of printer databases, MS Access, Cherry card readers, various printer types (Kyocera, Brother, lab, HP, wristband/child and adult)
Confident handling of hardware and software rollouts (Windows 7 - 10, updates, workstation hardware swaps), M365, Orbis

Mar 2019 - Mar 2020

1 year 1 month

Munich, Germany

Windows 10 Implementation and Migration

Munich Re Insurance

User support during the system change from Windows 7 to 10, including individual adjustments
Hardware inventory to ensure accurate stock management and efficient warehouse administration
Replacement and modernization of complete workstations for a modern IT environment
Carrying out data backups and backups to protect sensitive information
Hardware and software support to ensure IT functionality and support business operations

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Healthcare, Information Technology, Government and Administration, Insurance, Manufacturing, and Education.

Healthcare

Information Technology

Government and Administration

Insurance

Manufacturing

Education

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Customer Service, Project Management, and Operations.

Information Technology

Customer Service

Project Management

Operations

Summary

I work in onsite and VIP IT support with hands-on experience across healthcare, industry, public administration, research and insurance. I handle ticket coordination, remote and onsite support.

I am used to supporting modern workplaces end to end, from VDI, MDM and conference room technology to hardware rollouts, asset documentation and migrations. I also bring experience in network support, troubleshooting and documentation, and I have led external support teams and trained users during infrastructure changes. What I value most is reliable support, clear communication and practical solutions that keep daily operations running.

Skills

Problem-Solving Skills, Flexibility, Effective Communication With End Users In Person And Digitally
Analytical Thinking And Structured Problem Solving
Project Responsibility With Prioritization & Self-Organization
Team Spirit And Clear Communication
Conflict Handling And Critical Thinking

Languages

German

Native

English

Intermediate

Certifications & licenses

Microsoft Office 365 Online Course

Microsoft SharePoint Online Course

Statistics

Experience

Total positions 7

Experience in Healthcare 3.5 y

Avg length 10 m

Longest experience 2 y 3 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Onsite Support Administrator, VIP Support for Management, Lecturer, 3rd Level Supporter, Consultant

Main industries Healthcare, Information Technology, Government and Administration

Main business areas Information Technology, Customer Service, Project Management

Qualifications

Certifications earned 2

Profile

Created

August 2026

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Frequently asked questions

Have questions? Find more information here.

Alexander is based in Munich, Germany and can operate in on-site, hybrid, and remote work models.

Alexander speaks the following languages: German (Native), English (Intermediate).

Alexander has at least 6 years of experience. During this time, Alexander has worked in at least 7 different roles and for 7 different companies. The average length of individual experience is 1 year and 10 months. Note that Alexander may not have shared all experience and actually has more experience.

Based on recent experience, Alexander would be well-suited for roles such as: Onsite Support Administrator, VIP Support for Management, Lecturer, 3rd Level Supporter, Consultant.

Alexander's most recent position is Onsite Support Administrator at Sana Kliniken AG.

In recent years, Alexander has worked for Sana Kliniken AG, Robert Bosch GmbH, IT-Verbund Landsberg am Lech, Gemeinde Neufahrn, and Max Planck Institute for Plasma Physics (IPP).

Alexander is most experienced in industries like Healthcare, Information Technology, and Government and Administration. Alexander also has some experience in Insurance, Education, and Manufacturing.

Alexander is most experienced in business areas like Information Technology, Customer Service, and Project Management. Alexander also has some experience in Operations.

Alexander has recently worked in industries like Healthcare, Government and Administration, and Education.

Alexander has recently worked in business areas like Information Technology, Customer Service, and Project Management.

Alexander has 2 certificates. These include: Microsoft Office 365 Online Course and Microsoft SharePoint Online Course.

Alexander is immediately available full-time for suitable projects.

Daily Rate Distribution

0 2 4 6 8

<€800 €800-1200 €1600+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1000

750

500

250

Daily rate avg. 846 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

1000

750

500

250

Median rate 820 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.