Markus Kraft - IT Administration and Support Specialist

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Jena, Germany

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Experience

Jan 2022 - Dec 2025

4 years

Administration / Support

Hessische Zentrale für Datenverarbeitung

Operation and development support (Linux, Tomcat)
Web release builds with Jenkins and deployment
Monitoring and operation planning
Support for Online Access Act (OZG)
Data queries and corrections in Oracle SQL via CloudBeaver and Rundeck
Keycloak administration
Regression testing and documentation in Jira
Development of complex address database with MS Access/VBA
Creation of documentation and guides in XWiki

Jan 2022 - Dec 2022

1 year

Support / Administration / System-Integration

Framesoft AG

SLA telephone and email support for development inquiries
Ticket and issue creation in Jira, documentation in Confluence
Docker installation and configuration on Fedora Linux
Zabbix and Icinga2 deployment in Docker containers
Various administrative tasks in Linux, Windows and VMware ESXi vSphere

Jan 2014 - Dec 2014

1 year

Eschborn, Germany

On-site

OnSite Support

Vodafone DE

On-site and floor support
Hardware support for client/server environments
UMTS/LTE and VPN support

Jan 2012 - Dec 2014

3 years

Eschborn, Germany

On-site

Windows Rollout

Vodafone DE

Scheduling of device migrations (≈16 500 assets)
Team leading and project assistance
On-site and remote migrations, device imaging
First- and second-level support (three-day support)
Coordination of replacement for incompatible devices
Responsible for disposal of old hardware

Jan 2012 - Dec 2012

1 year

Frankfurt am Main, Germany

Windows Rollout

Nintendo

Notebook and workstation replacement
Rollout coordination in Frankfurt am Main
Second-level support
Imaging and exchange of ≈1 800 assets

Jan 2011 - Jun 2025

14 years 6 months

IT-Kraftwerk Moßbach

Project planning, administration, support, system integration and troubleshooting
Installation and configuration of Windows Server (all versions), including terminal servers
Support of pharmacy technology and software (Prokas, Steribase, etc.)
Assumption of managerial functions, coordination of external staff, offers, procurement, accounting, customer acquisition
Project management for Deutscher Mieterbund and affiliated tenant associations
Hardware replacement, operation, maintenance and consolidation of server systems in data centers
Migration of Windows Servers from 2008/2011 to 2016/2019
Second- and third-level support
Server virtualization installation/configuration
Asterisk Elastix, FreePBX and 3CX PBX systems, SIP trunk organization and number porting
Sophos UTM 9 firewall installation/configuration (network, wireless, web protection, etc.)
ESXi hypervisor setup, storage, HA documentation on-site and in data center
P2V and virtualization platform conversions to VMware ESXi 5.x/6.x, management via vCenter/vSphere
Creation of IT system documentation, user training, manuals and how-to guides

Jan 2011 - Dec 2012

2 years

Ludwigshafen, Germany

GPSIII Rollout

BASF

Notebook and workstation replacement with data migration
Application, UMTS and VPN configuration
User training and handover
Migration of ≈28 134 assets

Jan 2009 - Dec 2011

3 years

Germany

Thin Client Rollout

BARMER-GEK Hessen

Responsible for postal code region 35–65
Thin client provisioning and replacement in ≈900 locations
System registration of new devices and deletion of old ones
Function testing, user training and single-location acceptance
Final acceptance by branch manager

Jan 2005 - Dec 2009

5 years

1st and 2nd Level Support / Network / Rollout Support

Application, printer, network and PC user support
Cat cabling with patch bay and network sockets
Installation, configuration and maintenance of workstations, Windows Server and NAS servers
Hardware support for T-Systems and Siemens Travel Service
Terminal server and VMware support

Jan 2004 - Dec 2004

1 year

Frankfurt, Germany

1st and 2nd Level Support / Server Installation / Move

Select-Immobilien

Patch bay and network socket installation
Server rack and workstation setup and relocation
SUSE Linux server installation and configuration (domain)
Client integration with Windows XP Pro
User support for 19 clients via remote and on-site service

Jan 2003 - Dec 2004

2 years

Kronberg, Germany

Rollout

Gilette

Notebook and workstation replacement
Second-level field service support
Distribution coordination and imaging via Tivoli

Jan 2003 - Dec 2003

1 year

Frankfurt, Germany

On-site

1st and 2nd Level Support / Fieldservice

Deutsche Bank & Commerzbank

Remote and on-site support for ≈300 clients on trading floor
Ticketing and analysis via Remedy
Rollout team lead, workstation provisioning and domain integration
Client/server problem support

Jan 2002 - Dec 2002

1 year

Hanau, Germany

On-site

1st and 2nd Level Support / Fieldservice

OMG (Umicore)

Remote and on-site user support
Ticketing via OctoHelp in Lotus Notes
Workstation maintenance and hardware replacement

Jan 1999 - Dec 2001

3 years

Frankfurt, Germany

On-site

1st and 2nd Level Support / Fieldservice

Dresdner Bank & Dresdner Kleinwort Wasserstein & DIT

Year 2000 workstation updates, hardware pool management
User support for 250 clients via remote and on-site service on trading floor
Network printer administration and backups via ArcServe and ExecView
Various rollouts

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Government and Administration, Banking and Finance, Telecommunication, Insurance, and Chemical.

Information Technology

Government and Administration

Banking and Finance

Telecommunication

Insurance

Chemical

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Operations, Project Management, Customer Service, and Quality Assurance.

Information Technology

Operations

Project Management

Customer Service

Quality Assurance

Skills

Hardware: Notebooks, Workstations, Thin Clients, Servers (Hp Proliant), Nas (Synology, Qnap), Printers, Scanners, Smartphones, Routers, Switches, Sophos Utm, Yealink.
Communication / Networks: Lan, Wan, Umts, Lte, Vpn, Isdn, Adsl/Vdsl2, Sip, Voip
Operating Systems: Windows 10/11, Windows Server 2016/19, Linux Opensuse, Fedora, Vmware Esxi, Proxmox
Methods / Tools: All Ms Office Versions, Ms Access, Openoffice, Cloudbeaver, Rundeck, Backupexec, Nakivo Backup, Netjapan, Adobe Acrobat, Teamviewer, Anydesk, Vmware, Putty, Winscp, Zabbix, Icinga2, Grafana, Other Standard Admin Tools. 3cx, Vcenter, Vcenter Converter, Vsphere, Virtualization, 5nine Manager, Eset Antivirus, Sophos Central Intercept X, Governikus, Beabrak, Docker, Jira, Confluence, Keycloak, Jenkins, Sql, Cloudbeaver, Xwiki, Migration, Etc.

Languages

German

Native

English

Elementary

Education

System integration / network technician

Statistics

Experience

Total positions 14

Experience in Information Technology 19.5 y

Avg length 2 y 11 m

Longest experience 14 y 5 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Administration / Support, Support / Administration / System-Integration, OnSite Support

Main industries Information Technology, Government and Administration, Banking and Finance

Main business areas Information Technology, Operations, Project Management

Profile

Created

July 2025

Last Update

August 2026

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Frequently asked questions

Have questions? Find more information here.

Markus is based in Jena, Germany and can operate in on-site, hybrid, and remote work models.

Markus speaks the following languages: German (Native), English (Elementary).

Markus has at least 27 years of experience. During this time, Markus has worked in at least 10 different roles and for 12 different companies. The average length of individual experience is 2 years and 11 months. Note that Markus may not have shared all experience and actually has more experience.

Based on recent experience, Markus would be well-suited for roles such as: Administration / Support, Support / Administration / System-Integration, OnSite Support.

Markus's most recent position is Administration / Support at Hessische Zentrale für Datenverarbeitung.

In recent years, Markus has worked for Hessische Zentrale für Datenverarbeitung, Framesoft AG, and IT-Kraftwerk Moßbach.

Markus is most experienced in industries like Information Technology, Government and Administration, and Banking and Finance. Markus also has some experience in Telecommunication, Insurance, and Chemical.

Markus is most experienced in business areas like Information Technology, Operations, and Project Management. Markus also has some experience in Customer Service and Quality Assurance.

Markus has recently worked in industries like Information Technology and Government and Administration.

Markus has recently worked in business areas like Information Technology, Operations, and Project Management.

Markus attended education in System integration / network technician.

Markus is immediately available full-time for suitable projects.

Daily Rate Distribution

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<€800 €800-880 €880-960 €960-1040 €1040+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

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Daily rate avg. 845 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

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Median rate 800 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.