Andreas Eckert-IT Service - Support & Automation

Operating hybrid IT infrastructures (Microsoft & Linux) at 1st/2nd level support

Building and managing a Veeam backup infrastructure

Automating processes with Bash, PowerShell, and Ansible

Managing Docker containers and web servers

Documenting and structuring support processes

• Migrating the internal knowledge platform from Jira to MediaWiki (design, data transfer, user structure)
• Enhancing and modularizing existing Ansible playbooks to automate infrastructure tasks
• Managing and expanding the Linux-based server environment (Fedora, RHEL)
• Planning, operating, and optimizing a Proxmox virtualization environment including Proxmox Backup Server
• Consolidating and strategically expanding existing applications and tools to boost efficiency
• Providing technical consulting for integrating Microsoft services (M365, Exchange, Azure AD) into a heterogeneous Linux environment

• Coordination & management of IT projects in close collaboration with external stakeholders & internal teams
• Regular reporting & communication with decision-makers, including progress & risk analysis
• Advising executives on IT strategies & governance policies, and their implementation into business processes
• Compliance management for GDPR & GoBD, including policy development & audit preparation
• Continuous security assessments & optimizations to adapt to current threat scenarios
• Project management & coordination of IT security measures to secure the IT infrastructure, cloud services & migration to Microsoft Azure
• End-to-end project control of the Microsoft 365 suite, including implementation, security & governance
• Technologies used: Microsoft 365 suite (Exchange Online, SharePoint, OneDrive, Teams, Security & Compliance Center, Purview), Microsoft Azure (cloud migration, Azure Security), Entra ID (Azure Active Directory) governance, user & group policies, Microsoft security tools (Defender for Cloud, Defender for Office 365), compliance frameworks: GDPR, GoBD, security standards: BSI baseline protection, CIS Benchmarks Level 1

• Development & implementation of security strategies in Microsoft 365 to secure the Microsoft Azure cloud infrastructure
• Consulting, consolidation & implementation of endpoints & IT components for a robust & scalable IT environment
• PowerShell scripting for automation & implementation of custom requirements in Microsoft 365 & Windows environments
• Specialized consulting for Exchange Online & SharePoint Online, including migration, administration & optimization
• Compliance management in Microsoft 365 according to GDPR & GoBD, including security policies & audit concepts
• Continuous security assessments & optimizations to adapt to current threat scenarios
• Hardening of Office 365 according to best-practice IT security frameworks (e.g., CIS, BSI baseline protection)
• Design, configuration & management of UniFi networks (Ubiquiti), including wireless controllers & switches to implement stable & scalable network environments
• Technologies used: Microsoft 365 security (Exchange Online, SharePoint Online, OneDrive, Compliance Center, Purview), Microsoft Azure security & cloud services, Entra ID (Azure Active Directory) with conditional access & MFA, PowerShell scripting for automation, security frameworks: CIS Benchmarks, BSI baseline protection, compliance management: GDPR, GoBD, Ubiquiti UniFi network environments (wireless controllers, switches)

• Supporting IT projects with a focus on infrastructure setup and provisioning according to BSI IT baseline protection
• Analysis, planning & implementation of infrastructure requirements for application operations in project-based integrations
• Setup, configuration & operation of web services and application servers, including Apache2, Wildfly, Tomcat and JBoss
• Scripting & automation with Bash to solve custom requirements and support system operations
• Ensuring security-compliant system configurations according to internal IT security guidelines and BSI security modules
• Administration & operation of Linux servers (RHEL & SUSE Linux Enterprise Server) within the system landscape
• Planning & executing migrations from SUSE-based systems to Red Hat Enterprise Linux (RHEL)
• 2nd-level support in the Linux server environment, including ticket handling, error analysis and sustainable problem resolution

• Digital transformation: implementing digital workplace tools (Office 365) to increase efficiency and improve collaboration
• Data migration: preparing and securely migrating data for SharePoint Online and file servers
• SharePoint development: creating and designing SharePoint sites to optimize user experience and information management
• Process management: participating in daily meetings with C-level managers to optimize business processes
• User training: training end users in SharePoint, Microsoft Teams and OneDrive for Business to support technology adoption
• Exchange migration: leading the migration from Exchange on-premises to Exchange Online to modernize the email infrastructure
• Microsoft Bookings consulting: advising on integrating Microsoft Bookings into SharePoint and websites to leverage digital resources
• Microsoft Streams planning: developing concepts for using Microsoft Streams to enhance internal communication
• Administration and support of Cisco Meraki network infrastructures, including setting up access points, switches and firewalls via the cloud dashboard, and implementing security policies and site-to-site connections
• MDM solutions: setting up Microsoft Intune to manage mobile devices to improve data security
• Support: providing first and second level support for quick problem resolution for IT users
• Management of Entra ID (Azure AD), including user/group control, conditional access & MFA for Microsoft 365
• Technologies used: Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive, Bookings, Stream), Exchange on-premises -> Exchange Online migration, SharePoint Online (sites, design, document management), Microsoft Intune (MDM solution), Entra ID (Azure AD) with conditional access & MFA, Cisco Meraki (access points, switches, firewalls, cloud dashboard), first & second level support tools (vendor neutral)

• Analysis, planning & implementation of product suite requirements to optimize IT processes
• Consulting, coordination & consolidation of IT systems & components (IT infrastructure, organization & control)
• Integration & migration of infrastructure components & network services, including Exchange, file & domain migrations
• Creating technical documentation & developing training and presentation materials for knowledge transfer
• Migration & integration of on-premises solutions into Microsoft 365, including strategic execution
• Building intranet & team sites and integrating into Microsoft Teams to create a digital workplace
• 2nd & 3rd level support for Windows & Linux environments, including troubleshooting & error analysis
• Migration from Arcserve to Veeam Backup to improve data protection and recovery processes
• Project control & coordination of IT infrastructure projects in close collaboration with clients
• Technologies used: Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, Compliance Center), Exchange, file servers, domain migrations, intranet & Teams site development, Windows & Linux (2nd & 3rd level support), backup solutions: Arcserve -> Veeam Backup migration, documentation & presentation tools (vendor neutral)

• Planning, design & integration of holistic IT infrastructures to optimize business processes
• Procurement, management & provisioning of IT systems & components for an efficient IT environment
• Installation, maintenance & administration of heterogeneous IT systems & cloud services (on-premises & hybrid environments)
• Creation & maintenance of technical documentation to ensure transparency & traceability
• Integration & administration of collaboration & development platforms as well as cloud services
• Providing in-house support & technical assistance for smooth IT usage
• Hands-on experience in migrations, transitions, and operations of Sophos firewall systems; administration of the Sophos endpoint security solution
• Technologies used: heterogeneous on-premises & hybrid IT systems (Windows & Linux), Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, Compliance Center), collaboration & development platforms (Jira, Confluence, Git), Sophos firewall systems & Sophos Endpoint Security

• Planning & provisioning of server and client systems for a stable and high-performance IT infrastructure
• Consulting & design of network infrastructures, including security and performance optimization
• Installation, configuration & management of Microsoft products & Linux distributions
• Implementation & operation of in-house monitoring solutions for system monitoring
• Data center support & maintenance for a reliable IT environment
• Creation & maintenance of technical documentation for smooth processes & knowledge management
• Management & handling of support requests via the OTRS ticket system
• Coordination & execution of Office 365 migrations, including user management & security settings
• Technologies used: Microsoft server & client products (WSUS, SCCM, DNS, DHCP, Active Directory), Linux distributions (Ubuntu, CentOS), OTRS ticket system, in-house monitoring solutions (Check_MK), Office 365 migrations, data center operations (servers/storage, Dell)