Jan F.-Senior IT Project Manager & Business Epic Owner

Overall business responsibility for a program-wide initiative to create a central, authoritative data foundation for business customer master data (contacts and locations) within an IT service management transformation program.

• Managed the Epic portfolio from exploration through launch; prioritization and quarterly planning in a SAFe environment
• Aligned business units, architecture, and IT delivery around a shared vision and clear rules for data ownership (Data Governance)
• Prepared and secured scope and key decisions with program leadership, including deliberate descoping
• Managed risks, dependencies, and escalations; reported to program leadership and the PMO
• Developed the 2027 roadmap as a basis for budget and portfolio planning

Result: a clear MVP scope, key decisions made, and a 2027 roadmap. The program continued after handover without any loss of knowledge.

• Responsible for implementing and launching a group-wide transformation program in partner management using Salesforce as the central infrastructure.

• Defined business requirements for partner management, focusing on roles and permissions, and developed a comprehensive roles and permissions concept.

• Organized and facilitated agile workshops (feature blueprinting) with stakeholders, business analysts, and architects to capture and align requirements.

• Planned, coordinated, and approved all relevant requirements for the successful rollout of partner management within the Salesforce platform.

• Prioritized epics, features, user stories, and acceptance criteria to ensure alignment with the strategic objectives of the transformation program.

• Ensured the acceptance of all necessary tests within the Salesforce infrastructure before product release.

• Collaborated extensively with international vendors and partners in agile software development, applying Scrum and Kanban principles for continuous improvement.

CRM & Customer Platform Transformation (Telco, B2B / Enterprise)

• End-to-end responsibility as Business Epic Owner for CRM and Customer Master Data components (Salesforce-based) in a complex system landscape
• Managed backlog, roadmap, prioritization, and dependencies at Epic and Feature level; risk, issue, and dependency management
• Managed the full lifecycle of assigned components, from design and specification through testing and acceptance to go-live
• Active stakeholder management across business, IT, external partners, and steering boards, including escalation management
• Developed business cases and governance and reporting structures; designed a role- and permission-based access model
• Managed work items in Jira & Confluence, including traceability from requirement to acceptance

Impact: Reduced delivery friction and accelerated implementation through clear prioritization and structured platform management.

• Defined and refined business requirements and aligned them across stakeholders and development teams for a centralized consent management solution.

• Created and refined user stories and acceptance criteria with business units to capture customer needs precisely.

• Integrated defined requirements into product planning processes, involving demand interfaces, development units, system architecture, and service teams, focusing on agent and customer frontend (web portals, mobile applications, self-care process).

• Led and conducted analysis and development workshops, including final documentation approval to ensure complete requirement capture.

• Reviewed a specialized test catalog to ensure solution quality and functionality.

• Initiated and supported various acceptance tests to verify solution compliance with defined requirements.

• Conducted workshops with development teams to continuously improve solution quality and performance.

• Planned and executed business-readiness tests across the business area to ensure readiness for commercial deployment.

• Provided comprehensive coordination from requirement definition to solution release.

Consent Management Platform, Telco (B2B / Enterprise)

• Structured the gathering and management of requirements for a regulatory platform solution in a complex system landscape
• Derived use cases, scenarios, and system contexts; translated customer needs into business requirements
• Ensured end-to-end traceability and specification quality; managed requirements from creation through acceptance
• Supported testing, acceptance, and rollout coordination; ensured business quality

Impact: Created an auditable, stable platform foundation through consistent and complete requirements.

• Planned long-term business telecommunications solutions for SMEs worldwide, focusing on business development and increasing online visibility.

• Identified and defined key investment areas in business telecommunications for SMEs to allocate resources and drive global growth.

• Acted as single point of contact for Siemens AG global account teams to ensure seamless integration of communication infrastructure via SIP trunking to Microsoft Office Communication Server 2007, enhancing online business visibility.

• Created foundational documents and design templates on strategic topics such as global SMB market development, real-time communication in virtual IT environments, and VoIP for SMEs.

• Defined new business orientations for product portfolios to adapt to market changes and customer needs, maximizing growth opportunities.

• Developed innovative marketing strategies and concepts to boost online visibility and product reach in the business world.

• Led global IT and telecommunications solutions in the SME segment; led international project teams and global accounts

• Developed reference architectures and identified investment and innovation potential

Impact: Successfully delivered complex technical projects in international setups.