Josef Laumen - Entrepreneurial leader with a strong...

Q: Where is Josef based?

Josef is based in Eching, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Josef speak?

Josef speaks the following languages: German (Native), English (Advanced), French (Advanced) .

Q: How many years of experience does Josef have?

Josef has at least 29 years of experience. During this time, Josef has worked in at least 11 different roles and for 8 different companies . The average length of individual experience is 3 years and 7 months . Note that Josef may not have shared all experience and actually has more experience.

Q: What is Josef's latest experience?

Josef's most recent position is Senior Business Process Consultant, Customer Service at Telefónica Deutschland .

Q: What companies has Josef worked for in recent years?

In recent years, Josef has worked for Telefónica Deutschland , Sky Deutschland , and Self-employed Entrepreneur .

Q: Which industries is Josef most experienced in?

Josef is most experienced in industries like Telecommunication , Media and Entertainment , and Education . Josef also has some experience in Information Technology and Professional Services .

Q: Which business areas is Josef most experienced in?

Josef is most experienced in business areas like Product Development , Project Management , and Information Technology . Josef also has some experience in Research and Development , Strategy , and Customer Service .

Q: Which industries has Josef worked in recently?

Josef has recently worked in industries like Media and Entertainment and Telecommunication .

Q: Which business areas has Josef worked in recently?

Josef has recently worked in business areas like Project Management , Information Technology , and Customer Service .

Recommended expert

Eching, Germany

Experience

Nov 2022 - Sep 2025

2 years 11 months

Munich, Germany

Hybrid

Senior Business Process Consultant, Customer Service

Telefónica Deutschland

Leading the Technical Stream: weekly coordination with business and technical units and coordination of deliveries from three external partners
Integration of the new product into all O2 sales and service frontends: cross-functional coordination with product management, finance, controlling, legal and data protection, and technical implementation management
Definition, coordination and spot-check execution of product acceptance tests and business readiness testing of front- and backends
Stream Lead Customer Service in the transformation project of O2's technical TV platform: defining a new customer service concept, aligning incident management processes and SLAs, planning budget, capacity, training and business readiness tests, coordinating and conducting tests, and creating training and information materials
Designing, implementing and leading a six-month post-launch hypercare phase with all involved areas of Telefónica Digital and O2
Single point of contact for all value-added services and third-party services: representing CSS interests in VAS development projects, coordinating the collection and consolidation of CSS business requirements, and creating training and information materials for the CSS knowledge base
Representative of the Customer Service & Sales division in strategic blueprinting: central clarification of customer service concerns and definition of target processes at division and department head level
Process and tool owner for CSS feasibility studies: continuous improvement of the CSS Quality Gate process, further development of the CSS Feasibility Tools by managing an external startup, and integration of quality checks for marketing campaigns and promotions

Apr 2019 - Aug 2022

3 years 5 months

Unterföhring, Germany

Hybrid

Program and Project Lead GDPR; Interim Manager Data Governance

Sky Deutschland

End-to-end responsibility for implementing a data deletion concept for customer and employee data in compliance with GDPR at a private German media company with an annual budget of approx. €3M
Scope and requirements management, process and solution design as well as structuring of the overall program, identifying work packages, defining individual projects, and roadmap and budget management
Designing and implementing a reporting structure for the overarching program to corporate management, initiating and executing various individual projects, and creating specifications for CRM, billing and customer service systems
Solution design in collaboration with internal system owners, IT architects and external suppliers based on cost-benefit aspects, support during hearings by regulatory authorities, and ongoing budget and resource planning and controlling
Interim Head of Data Governance since January 2022: building and leading the Data Governance team with onboarding and training of four employees, defining objectives in coordination with the VP, point of contact for local and group functions, and budget planning for 2023

Apr 2017 - Mar 2019

2 years

Landshut, Germany

Hybrid

Startup Entrepreneur

Founded and built a startup: business planning, international business development, team building, onboarding and mentoring
Organized and conducted business presentations and training events
Achieved annual revenue of approx. €350K
Established monthly training sessions to standardize processes across multiple locations
Designed, implemented and launched an online training platform
Handed over the startup to a partner

Apr 2016 - Mar 2017

1 year

Cologne, Germany

Hybrid

Delivery Lead B2B and Project Manager Convergence Portfolio

Unitymedia

Responsible for the IT project portfolio of the Business division at a leading German cable operator with approx. €14M development budget and managing ten external project managers
Project management for the introduction of a convergence portfolio (fixed network, internet, mobile): project planning, coordination of all involved business areas, project controlling and reporting
Planning a B2B roadmap with an assessed NPV of approx. €130M, allocating resources and initiating implementation, as well as setting up multi-project management
Building trust-based partnerships as the interface between Global Delivery (IT) and the business
Executing the first phase of the convergence project in just four months from concept through technical implementation to market launch and preparing further phases

Mar 2016 - Present

10 years 1 month

Hybrid

Self-employed Entrepreneur

Apr 2011 - Mar 2016

5 years

Munich, Germany

On-site

Head of Products & Services

Telefónica Germany GmbH & Co. OHG

Managed up to 52 internal and about 60 external staff as deputy to the Head of IT Planning & Transformation
Responsible for company-wide IT demand management, portfolio and multi-project management, requirements management, business analysis and acceptance testing for about 500 projects with an annual budget of around €100M
Introduced agile methods (Scrum) and piloting procedures (Lean Startup) in the product and system development process
Strategic project portfolio planning through decision templates to identify technical and resource risks early on
Implemented a company-wide prioritization process for operational IT projects
Reduced time-to-market for market-relevant projects by 50% while maintaining the same budget
Saved several hundred thousand euros in development costs per year through pilot phases
Planned the IT roadmap for the Telefónica/E-Plus merger activities and initiated implementation

Sep 2008 - Mar 2011

2 years 7 months

Munich, Germany

On-site

Head of Technical Product Management Internet Access

Telefónica Germany GmbH & Co. OHG

Established and line-managed a seven-person team in the consumer Mobile Internet area and, from November 2009, also in fixed network/DSL
Served as technical program lead for the rapid launch of a smartphone portfolio (iPhone) under time-to-market, volatile requirements, and confidentiality constraints
Technically implemented a proposition for mobile internet usage with a new time-based billing model, a consolidated tariff portfolio, and defined internal SLAs
Identified as a top talent for the third leadership level in the European talent management program

Jan 2006 - Aug 2008

2 years 8 months

Munich, Germany

On-site

Senior Technical Product Manager Mobile Internet

Telefónica Germany GmbH & Co. OHG

Designed and introduced in-life management to improve customer experience in Mobile Internet
Defined product and service quality, established SLAs and quality management including KPI and complaint management, incident handling, and usability testing

Feb 2004 - Dec 2005

1 year 11 months

Munich, Germany

On-site

Senior Manager Innovation, Mobile Communications

Infineon Technologies AG

Provided technical leadership to 18 employees in communication innovation and patent management
Managed the program for standardization activities and represented company interests in international committees
Contributed to the development of the global standardization strategy in 3GPP, OMA, ARIB, and IETF, as well as the patent generation strategy
Coordinated technical concept development and patent generation for UMTS, MMS, IMS, and USIM
Supported marketing and software development in interpreting international standards

May 2000 - Jan 2004

3 years 9 months

Salzgitter, Germany

On-site

Head of Standardization Multimedia Services & Applications

Siemens AG

Established and line-managed a four-person team in Mobile Phones for innovation and patent management, as well as coordinating standardization activities
Developed and implemented the standardization strategy for mobile service enablers in 3GPP and OMA and derived the patent generation strategy
Served as Chairman of the MMS group and Rapporteur for the MMS specification in 3GPP
Supported marketing and software development in interpreting international standards

Sep 1997 - Apr 2000

2 years 8 months

Salzgitter, Germany

On-site

Standardization Expert

Siemens AG

Generating ideas, developing technical concepts and drafting patents
Representing company interests in international bodies such as ETSI and 3GPP

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Telecommunication, Media and Entertainment, Education, Information Technology, and Professional Services.

Telecommunication

Media and Entertainment

Education

Information Technology

Professional Services

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Product Development, Project Management, Information Technology, Research and Development, Customer Service, and Strategy.

Product Development

Project Management

Information Technology

Research and Development

Customer Service

Strategy

Summary

Entrepreneurial leader with a strong results orientation and execution strength in the IT environment:

Many years of professional experience in program & project management – responsible and structured; plans carefully and realistically; removes obstacles; presents and negotiates confidently at management level; delivers even under the toughest conditions.
Proven success in project portfolio and multi-project management – brings requesters and delivery units together; customer-focused; understands needs and possibilities; guides solution finding in the balance of cost, benefit and risk.
Many years of experience in both functional and disciplinary leadership – leads and makes decisions; plans budget and staff; promotes the growth of his team as well as collaboration within the team and across other departments; initiates and drives change continuously.
Track record in building and improving standardized project execution methods – acts entrepreneurially; experienced in implementing innovative work methods like agility (Scrum) and piloting (Lean Startup).
Requirements management – strong analytical and conceptual skills; simplifies complexity to the essentials; takes initiative; thinks holistically; involves all relevant business areas; a trusted partner.
Honest; pragmatic; reliable; independent; loyal.

Languages

German

Native

English

Advanced

French

Advanced

Education

Sep 1996 - Apr 1997

École Nationale Supérieure de Télécommunications, Toulouse

Impact of Non-Linear Amplifiers on OFDM Systems · Toulouse, France

Oct 1991 - May 1997

Rheinisch-Westfälische Technische Hochschule, Aachen

Diploma Engineer · Electrical Communications Engineering · Aachen, Germany

Aug 1981 - Jun 1990

Kreisgymnasium, Heinsberg

High School Diploma · Heinsberg, Germany

Certifications & licenses

Agile Best Practices

Managing Director Coaching

Leadership Development Programme

Leading High Performing Teams

Universitas Telefónica

Leading Self

Universitas Telefónica

Lean-6-Sigma Yellow Belt

Professional Management Programme

Professional Scrum Master I

Self-management for company & employee leadership: 18-month training plus 12 days of individual coaching

Statistics

Experience

Total positions 11

Experience in Telecommunication 22.5 y

Avg length 3 y 4 m

Longest experience 10 y

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Senior Business Process Consultant, Customer Service, Program and Project Lead GDPR; Interim Manager Data Governance, Startup Entrepreneur

Main industries Telecommunication, Media and Entertainment, Education

Main business areas Product Development, Project Management, Information Technology

Qualifications

Highest degree Bachelor

Certifications earned 9

Profile

Created

January 2026

Last Update

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Josef based?

Josef is based in Eching, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Josef speak?

Josef speaks the following languages: German (Native), English (Advanced), French (Advanced).

How many years of experience does Josef have?

Josef has at least 29 years of experience. During this time, Josef has worked in at least 11 different roles and for 8 different companies. The average length of individual experience is 3 years and 7 months. Note that Josef may not have shared all experience and actually has more experience.

What roles would Josef be best suited for?

Based on recent experience, Josef would be well-suited for roles such as: Senior Business Process Consultant, Customer Service, Program and Project Lead GDPR; Interim Manager Data Governance, Startup Entrepreneur.

What is Josef's latest experience?

Josef's most recent position is Senior Business Process Consultant, Customer Service at Telefónica Deutschland.

What companies has Josef worked for in recent years?

In recent years, Josef has worked for Telefónica Deutschland, Sky Deutschland, and Self-employed Entrepreneur.

Which industries is Josef most experienced in?

Josef is most experienced in industries like Telecommunication, Media and Entertainment, and Education. Josef also has some experience in Information Technology and Professional Services.

Which business areas is Josef most experienced in?

Josef is most experienced in business areas like Product Development, Project Management, and Information Technology. Josef also has some experience in Research and Development, Strategy, and Customer Service.

Which industries has Josef worked in recently?

Josef has recently worked in industries like Media and Entertainment and Telecommunication.

Which business areas has Josef worked in recently?

Josef has recently worked in business areas like Project Management, Information Technology, and Customer Service.

What is Josef's education?

Josef holds a Bachelor in Electrical Communications Engineering from Rheinisch-Westfälische Technische Hochschule, Aachen.

Does Josef have any certificates?

Josef has 9 certificates. Among them, these include: Agile Best Practices, Managing Director Coaching, and Leadership Development Programme.

What is the availability of Josef?

Josef is immediately available full-time for suitable projects.

What is the rate of Josef?

Josef's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.