Günther Niederhofer - Senior IT Project Manager | Business Processes | Integration & IT Harmonization | CRM & ERP | Agile PMP
Experience
Advisor ERP & CRM Business Process & System Landscape
IDnow
Managing the harmonization and further development of an international CRM- and ERP-related system landscape across multiple product lines and markets (PMI)
- Analysis, design, and requirements management for harmonized end-to-end business processes and business logic (Customer Base & Lead to Order, Lead-to-Cash, Order-to-Cash, Billing, Accounting, Service)
- Integration of Salesforce with billing and accounting systems (JustOn, DATEV) including data model, interfaces, and billing logic together with implementation partner
- Designing a central IT operating model to improve IT project management and DevOps model between business stakeholders, E2E process owners, and IT.
Tribe Lead – Business & IT Transformation
Telefonica - O2
- Analysis and IT requirements management of end-to-end business processes (Lead to Order, Service Portal/Assurance, Billing) in a highly complex project environment (>10 organizational units, diverse stakeholder structure). Managing streams and IT service provider architectures along the product release cycle in DevOps mode.
- Preparing status reports for senior management and program leadership.
- Agile project management, stakeholder management, and moderating information sessions as part of digital transformation.
Project Manager IT Outsourcing (T&T)
Swarovski Corporate IT
- Managing an SAP/non-SAP application outsourcing project for cost optimization.
- Optimizing IT operating models and contracts considering compliance & service levels in the transition and transformation phase.
Interim COO / Corporate Transformation
Bartenbach GmbH
- Planning, managing, and implementing corporate and process transformation in a complex environment (>30 employees, sales, product management, manufacturing).
- Introducing agile organizational principles, end-to-end process analysis, and digitizing business workflows.
- Responsible for OPEX optimization and supporting change management through company-wide communication measures.
Project Manager S/4HANA Transformation
Munich Airport
- Leading the S/4HANA preliminary project to analyze and plan the transformation roadmap (>10 departments, >30 project participants).
- Developing the transformation vision and project governance, and conducting roadshows to align with management.
- Reporting and communication at C-level and departmental management for decision making.
Head of Corporate Development
Dubai Airports
- Project portfolio management and oversight of transformation programs for process and efficiency optimization across all business units.
- Organization of company-wide information events and change management initiatives (developed an integrated project and change methodology).
- Direct reporting line to senior management / CEO, budget responsibility of EUR 40 million.
Interim Director Customer Excellence & Business Process Management
Du
- Established end-to-end process management with a focus on customer orientation (product to market and adaptation of the service portal).
- Set up a cross-domain PMO governance model and change teams.
Senior Consultant / Process and Organizational Consulting
Detecon International
- Design, analysis and optimization of business processes in large projects for telecom providers, ICT companies, automotive and travel providers.
- Development of target architectures, requirements analyses and communication strategies.
Industry Experience
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Experienced in Telecommunication, Information Technology, Automotive, Transportation, Government and Administration, and Manufacturing.
Business Area Experience
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Experienced in Operations, Product Development, Project Management, Information Technology, Strategy, and Customer Service.
Summary
Experienced consultant and leader with over 20 years of expertise in business and IT transformation, process optimization, and digitization. Proven success in business and process analysis as well as in developing technical and functional architectures in large projects with complex interface structures and diverse stakeholders in international corporations.
After leadership roles in consulting, aviation, and telecommunications, since 2017 Günther has headed his own consulting firm N.BIT Consulting GmbH, advising companies on all technology transformation questions at the intersection of management/line of business and internal as well as external service providers/system integrators.
Günther’s motivation and passion lie in automating, simplifying, and digitizing workflows in organizations and their various business processes, including with AI approaches.
Skills
- Salesforce
- Sap S/4hana
- Jira & Confluence
- Oracle
- Tableau
- Igrafx
- Adonis
- Aris
- Bpmn
- Uml
- Agile Pm
- Scrum
- Kanban
- Sap Activate
- Change Management Maturity Model
- Capability Maturity Model (Cmm)
- Miro Board
Languages
Education
University of Innsbruck
Master in Business Administration · Business Administration · Innsbruck, Austria
University of Glasgow
Exchange Program Transformation & Finance · Transformation & Finance · Glasgow, United Kingdom
Certifications & licenses
ITIL V3
AI for Business Consultants
Lean Six Sigma Green Belt
MSP
PMP
Scrum Master (PSM I)
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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