Hanspeter Jost - Lead Salesforce Consultant DACH
Experience
Lead Salesforce Consultant DACH
DXC Technology
- Recording, validating, and coordinating customer requirements
- Analyzing customers' business processes, and designing and implementing solutions in Salesforce
- Designing and developing Salesforce architectures using Sales and Service Cloud
- Maintaining and expanding my skills to stay current with Salesforce's new features
- Taking an active role in the pre-sales phase and working closely with sales and pre-sales teams
- Building and strengthening the team's expertise in new areas
- Actively helping to define and align my role within DXC's best practices
- MC Growth implementation
- AI Agentforce Agents Builder
- Agent Designer with elements.cloud
- Salesforce org assessments
- Process configuration mining
- Serving as a single point of contact for global SFDC contacts
- Coordinating projects with the EMEA and global headquarters
- Preparing proposals and presales work with Salesforce Account Executives and client partners for global accounts
Senior Salesforce Solution Architect
Schenker Storen AG
- Implementing Salesforce Sales Cloud, Knowledge Base, Service Cloud, Field Service, and Pardot
- Integrating with MS AX 2012 on-premise ERP; performing interface analysis and documentation
- Developing functional and system design specifications for sales and marketing
- Identifying solution options and business process optimizations
- Coordinating with sales and service teams across 30 branches in Switzerland, 1 in Germany, and 1 in France
- Implementing DevOps, planning and coordinating with external partners
- Integrating LMS365, creating training documentation, and documenting lessons learned
- Integrating Q!365 SharePoint AppExchange
- Implementing Einstein Capture
- Integrating the website with Salesforce Pardot
- Integrating Active Directory with Salesforce
- Integrating MS 365 and SharePoint, including Teams
- Following standard development lifecycle processes (DevOps Center integration)
- Performing ETL with Skyvia.com for data transformation between MS SQL systems
- Evaluating MuleSoft and MagicXPI
- Implementing backup strategies
- Implementing change management standards
Senior Business Analyst
EPAM Systems
- Collaborating extensively with external and internal clients
- Consulting with business partners and translating business requirements into functional specifications
- Developing functional and system design specifications for customer orders
- Identifying and assessing solution options for technical and business suitability
- Working closely with developers and end users to ensure technical compatibility and user satisfaction
- Acting as product owner in sprint planning sessions, creating and managing user stories throughout the SDLC
- Documenting deliverables and work results
- Planning and managing schedules
- Following standard development lifecycle processes
- Adhering to quality standards and providing ideas to the QA manager
- Using Confluence, Jira, and Docweb
Technical Business Analyst for Salesforce Marketing Cloud
eo.n
- Performing business analysis with marketing teams
- Planning workflow integration with external marketing shops
- Identifying data synchronization issues between Sales Cloud and Marketing Cloud
- Data modeling
- Process optimization
- Documenting workflows
- Planning and managing schedules
- Following standard development lifecycle processes
- Agile sprint planning
- Using Confluence, Jira, and Docweb
Salesforce Solution Architect
Binfo GmbH
- Providing project advice and support for Salesforce implementations in logistics, energy services, e-commerce, healthcare, and education
- Implementing Sales Cloud, Service Cloud, Marketing Cloud, FilesConnect, Analytics, Pardot, A/B testing, and KPI dashboards and tracking
- Managing data quality with D&B
- Implementing CTI integrations including Cisco Express, B+S Bucher+Sutter CTI, Genesys, and Jira
- Integrating OpenPricer CPQ with Office 365 Outlook Lightning
- Planning, setting up, and testing Marketing Cloud campaigns
- Creating RFPs and proofs of concept
- Administering cloud platforms including Google Workspace, Office 365, AWS, and Google Cloud
- Supporting and administering Salesforce installations
- Performing data migration analysis, designing concepts, and connecting external systems (DB, SQL, MS-Dynamics, SAP) using Data Loader and Skyvia
- Working on infrastructure projects including testing and rolling out managed Cisco switches and Sony laptops
- Handling e-commerce projects with LMS, GoldenPlanet, Shopify, Shopware, OSCommerce, WooCommerce, Gambio, OXID, Presta, Magento, and OpenBizBox
- Implementing browser marketing, SMS marketing, WhatsApp bots, and ManyChat
- Analyzing business processes using BPMN 2.0 and Signavio BPM software
- Running social media marketing campaigns on Instagram and Facebook for Business
- Using digitization tools such as HubSpot, Kick-Tipp, and Encharge.io
- Planning and implementing LinkedIn marketing and webinars
CIT-IT Project Lead IAM
Credit Suisse AG
- Project lead advising and supporting business project leaders, application owners and risk management in defining user rights administration up to GoLive
- Initial implementation of roles, rights and ARQ (Access Requests/Protected Actions) with business-oriented security logic
- Implementation in business systems using OAuth, SAML, LDAP, AD and SSO
- Coordination and requirements engineering with software developers and testers in Bangalore and Pune
- Support with test specifications and execution during rollout and troubleshooting with application owners
- Monitoring and coordination of test cases and software defects via HP Quality Center
- Workshop management with business and application owners
- Defect analysis, measure initiation and code change requirement creation
- KPI reporting
- Coordination and training sessions between business, central IT and operations project leaders in Bangalore and Pune
IT-Consulting CRM Salesforce.com / Google G-Suite for Business
- Development and integration of a new cloud-based CRM solution using Java and Eclipse for Salesforce.com
- Integration with Microsoft Navision, Sage 50, MSSQL and MySQL
- Creation of specifications and mockups
- Implementation coordination
- Testing, GoLive and bug fixing
Industry Experience
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Experienced in Energy, Transportation, Retail, Information Technology, Professional Services, and Manufacturing.
Business Area Experience
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Experienced in Information Technology, Sales, Marketing, Project Management, Quality Assurance, and Product Development.
Summary
Your Requirements, Your Expert
- Strong Salesforce knowledge
- Over 24 years of salesforce.com consulting experience (Sales, Service, Marketing Cloud, Commerce Cloud)
- Development expertise in international projects (near- and offshore)
- Experience in coordination and requirements engineering with international software development teams
- Experience as a Senior Business Analyst in requirements engineering and global project implementation
- Business analysis, business process design, workshops, SDLC development and implementation of strategic and operational Salesforce implementations and change management
- Strong communication skills at all levels: management, stakeholders and business users
My expertise
In-depth technical knowledge and many years of experience in the Salesforce application environment and business.
I would like to highlight DPD (Schweiz) AG as a reference project where I served as Project Lead. There, I replaced MS Dynamics with Salesforce, relying mainly on standard configurations. Interfaces to external systems were developed individually. The second major project is Schenker Storen AG where I was Senior CRM Solution Architect: rollout and Salesforce development, integrated a DevOps process, data quality management, Pardot marketing campaigns, interface development, ETL, Mulesoft/MagicXPI evaluation.
I'm well versed in communicating with customers, departments, stakeholders and board members.
- On a personal level, I have strong problem-solving skills, flexibility, and a structured/analytical work style, as well as high social skills at all levels.
- Combined with a dash of entrepreneurship, I bring an experienced, competent specialist with around 30 years of IT work experience in global business teams.
Skills
Business Analysis And It Consulting Salesforce
- Business Analysis And It Consulting
- Salesforce
Methods
- Hermes
- Itil
- Scrum
- Wiss
- Devops
- Agile
Operating Systems
- Microsoft Windows
- Microsoft Server
- Os400
- Android
- Google Chrome
- Linux
Programming Languages
- Rpg
- Cl
- Cobol
- Html
- Java
- Apex
- Powershell Scripts
- Saql
Db/dc Systems And Cloud Platforms
- Db2/db400
- Sql
- Mysql
- Oracle
- Crystal Reports
- Gcp
- Aws
- S3
- Ec2
- Google Workspace
- G-suite
- Appexchange
Business Roles
- Senior Business Analyst
- Requirement Engineer
- Program Manager
- Project Manager
- Salesforce Consultant
- Salesforce Solution Architect
- Senior Solution Architect
- Salesforce Marketing Expert
- Salesforce Administrator
- Google Expert
- Web Analytics Specialist
- It Consulting
- It Project Management
- Iam, Service Management
- Cloud Computing Expert
- It Organizer
- Senior Business Analyst
Industries
- Finance
- Banking
- Insurance
- Service
- Trading
- Energy
- Logistics
- Education
- Defense Industry
- Manufacturing
Languages
Education
Organizer with federal diploma · Organizer
Degree in Business Administration and Business Informatics · Business Administration and Business Informatics
Certifications & licenses
Certified Admin
MC Admin
MC Email Specialist
Pardot Specialist
SCRUM-Master
TM Forum Certified
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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