Michèle Koch - Salesforce Solution Architect

Q: Where is Michèle based?

Michèle is based in Hamburg, Germany and prefers 100% remote projects.

Q: What languages does Michèle speak?

Michèle speaks the following languages: German (Native), English (Native) .

Q: How many years of experience does Michèle have?

Michèle has at least 6 years of experience. During this time, Michèle has worked in at least 8 different roles and for 13 different companies . The average length of individual experience is 1 year and 6 months . Note that Michèle may not have shared all experience and actually has more experience.

Q: What is Michèle's latest experience?

Michèle's most recent position is Salesforce Solution Architect at Stellwerk GmbH .

Q: What companies has Michèle worked for in recent years?

In recent years, Michèle has worked for Stellwerk GmbH , Zwilling J.A. Henckels AG , Grüner Blitz , jobs4refugees , and Volta Trucks .

Q: Which industries is Michèle most experienced in?

Michèle is most experienced in industries like Retail , Information Technology , and Manufacturing . Michèle also has some experience in Government and Administration , Food and Beverage , and Chemical .

Q: Which business areas is Michèle most experienced in?

Michèle is most experienced in business areas like Information Technology , Customer Service , and Sales . Michèle also has some experience in Project Management and Product Development .

Q: Which industries has Michèle worked in recently?

Michèle has recently worked in industries like Retail , Manufacturing , and Information Technology .

Q: Which business areas has Michèle worked in recently?

Michèle has recently worked in business areas like Information Technology , Customer Service , and Sales .

Recommended expert

Hamburg, Germany

Experience

Sep 2023 - Mar 2024

7 months

Salesforce Solution Architect

Stellwerk GmbH

Products: Sales Cloud, Field Service Lightning
Role: I took over the project from the previous partner to save it from failing. I had to re-built the custom architecture to ensure a stable and sustainable system. I built solutions to meet the clients business requirements and introduced Field Service Lightning to schedule Technicians and let them document appointments with the FSL Mobile App.
Methodology: Scrumban, Jira/ Confluence
DevOps: Salesforce Change Sets
Skills: Sales Process Management, Reporting, Field Service, FSL Mobile

Aug 2023 - Present

2 years 8 months

Salesforce Consultant / Architect

Zwilling J.A. Henckels AG

Products: Service Cloud, Commerce Cloud, Marketing Cloud, Amazon Voice
Role: I am responsible for maintaining and enhancing the global customer service infrastructure based on Salesforce Omni Channel.
Methodology: Scrumban, Jira/ Confluence
Skills: Vendor Management, Omni Channel, Chat, Voice, Case Management, Reporting

Jun 2023 - Jul 2024

1 year 2 months

Salesforce Solution Architect

Grüner Blitz

Products: Sales Cloud, Service Cloud, Experience Cloud, Field Service Lightning
Role: I took over the project from the previous partner to save it from failing. I had to re-built the custom architecture to ensure a stable and sustainable system. I built solutions to meet the clients business requirements and introduced Field Service Lightning to schedule Technicians and let them document appointments with the FSL Mobile App.
Methodology: Scrumban, Jira/ Confluence
DevOps: Salesforce Change Sets
Skills: Sales Process Management, Reporting, Field Service, FSL Mobile

Apr 2023 - Dec 2023

9 months

Salesforce Solution Architect

jobs4refugees

Products: Non-Profit Cloud, Experience Cloud
Role: I designed and successfully delivered a public job portal and was responsible for completing maintenance tasks and built smaller solutions based on the business requirements.
Methodology: Scrumban, Jira/ Confluence
DevOps: Salesforce Change Sets

Sep 2022 - Feb 2023

6 months

Lead Solution Architect Salesforce

Volta Trucks

Products: Sales Cloud, CPQ, Service Cloud, Field Service Lightning
Role: As the Lead Solution Architect, I was responsible for designing high quality, scalable and performant solutions inside Salesforce and had to make sure all architectural decisions fit together into a coherent and stable solution.
As the service stream lead and Proxy Product Owner it was also my responsibility to lead workshops and to make sure all requirements are gathered, documented and signed-off by the customer.
As we did not have a Scrum Master assigned to the project, I took a part of that role as well and established scrum ceremonies and ways of working.
Methodology: (Salesforce) Scrum, Jira/ Confluence
DevOps: Git, Scratch Orgs, VS Code
Skills: Salesforce Architecture, Workbench, Data Loader, Proxy Product Owner, Requirements Engineering, Project Management, VS Code/ GitHub, Scrum, Jira/ Confluence

Jul 2022 - Oct 2022

4 months

Salesforce Solution Architect

jobs4refugees

Products: Non-Profit Cloud, Salesforce Experience Cloud
Role: Detach a managed package and rebuilt functionality with as less code as possible to enable j4r to maintain Salesforce themselves without the need of a proper developer.
Methodology: Jira/ Confluence
Skills: Salesforce Architecture, Customer Community, Non-Profit Cloud, Jira/ Confluence

Jun 2022 - Sep 2022

4 months

Salesforce Solution Architect

Zattoo

Products: Salesforce Media Cloud, Industries CPQ
Role: I trained the inhouse Salesforce team on how to administer Media Cloud and set up Industries CPQ.
Skills: Salesforce Architecture, Industries CPQ, Omni Studio, Jira/ Confluence

Dec 2021 - Dec 2022

1 year 1 month

Salesforce Admin

Hazemag

Products: Sales Cloud, CPQ
Role: As a Salesforce Admin I was mainly responsible for maintenance work but delivered smaller features as well. E.g. I created Reports & Dashboards, refactored Flows and built new Apps.
Methodology: Kanban, Jira/ Confluence
DevOps: Copado Light, Change Sets
Skills: Salesforce Architecture, Jira/ Confluence

Aug 2021 - Apr 2022

9 months

Stream Lead Sales

bofrost*

Products: Salesforce Marketing Cloud, Salesforce Service Cloud, Salesforce Sales Cloud, Salesforce Analytics
Role: As a stream lead and Proxy Product Owner it was my responsibility to lead workshops and to make sure all requirements are gathered, documented and signed-off by the customer.
As the deputy project lead and Scrum Master I made sure to solve blockers that kept the team from making progress.
Methodology: (Salesforce) Scrum, Jira/ Confluence
DevOps: Git, Copado
Skills: Salesforce Architecture, Workbench, Data Loader, Proxy Product Owner, Copado, Jira/ Confluence

Feb 2021 - Jul 2021

6 months

Business Analyst, Proxy Product Owner

Grohe

Products: Salesforce Sales Cloud, Salesforce Experience Cloud, Salesforce Consumer Goods Cloud, Loyalty Cloud
Role: As Proxy Product Owner and Business Analyst I led workshops to gather all the requirements and wrote user stories for the project backlog. As the client has not been familiar with Salesforce or IT solutions in general, I would prepare small POC demos for the stakeholders so that they could understand Salesforce capabilities or UI behavior better.
Methodology: (Salesforce) Scrum, Jira/ Confluence
DevOps: Git, Scratch Orgs, VS Code
Skills: Salesforce Architecture, Proxy Product Owner, VS Code, Jira/ Confluence

Mar 2020 - Oct 2020

8 months

Salesforce Solution Architect & Project Lead

Brillux

Products: Salesforce Sales Cloud, Salesforce Field Service, Salesforce Maps
Role: As the Project Lead I had to make sure to deliver a high-quality solution in the given amount of time and budget.
As the Solution Architect I was responsible for designing high quality, scalable and performant solutions inside Salesforce and had to make sure all architectural decisions fit together into a coherent and stable solution.
Methodology: (Salesforce) Scrum, Jira/ Confluence
DevOps: Copado Essentials
Skills: Salesforce Architecture, Copado Essentials, Jira/ Confluence

May 2019 - Dec 2019

8 months

Salesforce Consultant

Beos AG

Products: Salesforce Sales Cloud, Salesforce Maps
Role: As a Salesforce consultant I gathered requirements, wrote User Stories and designed and implemented solutions as well as trained end users.
Methodology: Scrum Light, Jira/ Confluence
DevOps: Change Sets
Skills: Salesforce Architecture, Jira/ Confluence

Mar 2019 - Apr 2019

2 months

Salesforce Consultant

Deutsche Wohnen

Products: Salesforce Service Cloud, Salesforce Experience Cloud, OData
Role: As a Salesforce consultant I gathered requirements, wrote User Stories and designed and implemented solutions as well as functioned as a sparring partner for the inhouse Salesforce Admin.
Methodology: Jira/ Confluence
DevOps: Change Sets
Skills: Salesforce Architecture, Jira/ Confluence

Jan 2019 - Mar 2019

3 months

Salesforce Consultant

FFN Radio Station

Products: Salesforce Sales Cloud
Role: As a Salesforce consultant I gathered requirements, wrote User Stories and designed and implemented solutions as well as trained end users.
Methodology: (Salesforce) Scrum, Jira/ Confluence
DevOps: Change Sets
Skills: Salesforce Architecture, Jira/ Confluence

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Retail, Information Technology, Manufacturing, Government and Administration, Automotive, and Media and Entertainment.

Retail

Information Technology

Manufacturing

Government and Administration

Automotive

Media and Entertainment

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Customer Service, Sales, Project Management, and Product Development.

Information Technology

Customer Service

Sales

Project Management

Product Development

Languages

German

Native

English

Native

Education

University of Applied Science – FH Kiel

Bachelor's degree · Business Administration · Kiel, Germany

Certifications & licenses

Advanced Product Management

Salesforce Certified Administrator (SCA)

Salesforce Certified Business Analyst

Salesforce Certified Field Service Consultant

Salesforce Certified Platform App Builder Certification

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Service Cloud Consultant

Salesforce Certified Sharing and Visibility Architect

Statistics

Experience

Total positions 14

Experience in Retail 2.5 y

Avg length 8 m

Longest experience 2 y 7 m

Expertise

Recent roles Salesforce Solution Architect, Salesforce Consultant / Architect, Lead Solution Architect Salesforce

Main industries Retail, Information Technology, Manufacturing

Main business areas Information Technology, Customer Service, Sales

Qualifications

Highest degree Bachelor

Certifications earned 8

Profile

Created

August 2024

Last Update

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Michèle based?

Michèle is based in Hamburg, Germany and prefers 100% remote projects.

What languages does Michèle speak?

Michèle speaks the following languages: German (Native), English (Native).

How many years of experience does Michèle have?

Michèle has at least 6 years of experience. During this time, Michèle has worked in at least 8 different roles and for 13 different companies. The average length of individual experience is 1 year and 6 months. Note that Michèle may not have shared all experience and actually has more experience.

What roles would Michèle be best suited for?

Based on recent experience, Michèle would be well-suited for roles such as: Salesforce Solution Architect, Salesforce Consultant / Architect, Lead Solution Architect Salesforce.

What is Michèle's latest experience?

Michèle's most recent position is Salesforce Solution Architect at Stellwerk GmbH.

What companies has Michèle worked for in recent years?

In recent years, Michèle has worked for Stellwerk GmbH, Zwilling J.A. Henckels AG, Grüner Blitz, jobs4refugees, and Volta Trucks.

Which industries is Michèle most experienced in?

Michèle is most experienced in industries like Retail, Information Technology, and Manufacturing. Michèle also has some experience in Government and Administration, Food and Beverage, and Chemical.

Which business areas is Michèle most experienced in?

Michèle is most experienced in business areas like Information Technology, Customer Service, and Sales. Michèle also has some experience in Project Management and Product Development.

Which industries has Michèle worked in recently?

Michèle has recently worked in industries like Retail, Manufacturing, and Information Technology.

Which business areas has Michèle worked in recently?

Michèle has recently worked in business areas like Information Technology, Customer Service, and Sales.

What is Michèle's education?

Michèle holds a Bachelor in Business Administration from University of Applied Science – FH Kiel.

Does Michèle have any certificates?

Michèle has 8 certificates. Among them, these include: Advanced Product Management, Salesforce Certified Administrator (SCA), and Salesforce Certified Business Analyst.

What is the availability of Michèle?

Michèle is immediately available part-time for suitable projects.

What is the rate of Michèle?

Michèle's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.