Harsh Vardhan (Vardhan) Agrawal-System and Process Integrator 2
Check rate
Experience
System and Process Integrator 2
Audi AG
Spearheaded the development and deployment of a Generative AI solution tailored for the automotive industry focusing on improving customer experience through AI-driven innovations.
Conducted in-depth market research to understand unique challenges and opportunities within the automotive sector by analyzing industry trends, customer pain points, and competitive offerings to inform the product strategy.
Formulated a strategic vision for the Generative AI solution targeting personalized customer experiences, aligned product vision with the company’s long-term goals and automotive market demands.
Enhanced customer satisfaction by introducing personalized AI-driven features, achieving a 15% increase in customer engagement and loyalty.
Attended and represented Audi AG on a group-wide level in workshops for AI strategy for customer experience.
Leveraged knowledge of recurrent neural networks and transformer architecture.
Utilized GPT-3 generative AI frameworks.
Employed TensorFlow and PyTorch for machine learning.
Used Tableau from Salesforce for data analysis and visualization.
Served as solution manager for the Business Architecture team.
Collaborated with business stakeholders within Audi OEM to gather requirements for CRM strategy including marketing department, CRM heads across countries, VW group brands and CARIAD SE.
Represented Audi AG in CRM strategy workshops held in different countries.
Discussed CRM strategy with head of CRM and Data based on workshop outcomes.
Conducted business analysis on gathered market data to improve customer experience.
Planned and launched marketing campaigns such as welcome mailing, license renewal reminders, Audi Progress Circle and Black Friday campaigns.
Managed project budget.
Acted as solution manager for the ONE.CRM team at CARIAD SE on loan from Audi AG.
Collaborated with business owners of VW group brands to develop a central solution.
Represented CARIAD SE in CRM strategy workshops in Spain, France and Italy.
Discussed CRM strategy with head of CRM at CARIAD SE based on workshop outcomes.
Conducted business analysis on market and brand data to improve customer experience.
Planned and delivered campaign capabilities from template to brands such as welcome mailing for Audi AG, SEAT and SKODA.
Managed project budget together with head of CRM.
Applications Consultant Lead
Capgemini GmbH
Proxy Product Manager for the Lead Management agile release train at NSC Audi AG: gathered and discussed requirements for the Salesforce CRM template with the client Product Manager; created features for PI planning; defined customer, business and technical processes; developed a Sales Cloud solution template for rollout to multiple VW group markets and brands; worked extensively with Sales Cloud and Experience Cloud; collaborated with multinational, multidisciplinary teams and stakeholders; conducted end user training.
Proxy Product Owner and Salesforce Consultant for Siemens Flender: created user story requirements with the client Product Owner; wrote solution designs and handed them over to the development team; conducted end-user training.
Senior Business Analyst for the Service Cloud project of VW Wholesale: gathered business requirements around Service Cloud from Product Owner and Manager; implemented omnichannel chat functionality within one month; collaborated with multidisciplinary teams and stakeholders; defined integration strategies aligned with business goals.
Salesforce Consultant
Cognizant GmbH
- Salesforce Consultant and onshore lead for a Sales and Service Cloud project at Abbott with an offshore team of 20 from India.
- Migrated the customer from Salesforce Classic to Salesforce Lightning.
- Collaborated with business stakeholders to gather requirements and define integration strategies aligned with business goals.
- Wrote solution designs for user stories and coordinated development with the offshore team to deliver high-quality results.
- Designed and developed custom features, workflows and automated processes in Salesforce.
- Gathered and assessed business requirements and transformed them into standard and customized Salesforce solutions.
- Led workshops and training for end users to maximize Salesforce usage.
Associate
Cognizant India Pvt. Ltd
- Implemented Veeva CRM built on Salesforce for Takeda APAC.
- Led workshops and training for end users across APAC to maximize usage.
- Gathered and evaluated business requirements and translated them into standardized and customized Salesforce solutions.
- Designed and developed user-defined functions using process builders, flows and Apex.
- Worked comprehensively with Veeva CRM.
Software Engineer
Accenture India Pvt. Ltd
CRM Project Manager on a greenfield Veeva CRM project for Radius Health built on Salesforce CRM: gathered requirements from onshore leads; worked on user stories; customized using process builders, flows and Apex; implemented the solution.
Offshore Salesforce Developer for Nissan: gathered requirements from onshore leads to work on user stories; performed low code and no code customizations with workflows and process builders; worked with Sales Cloud; customized with Apex.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Automotive, Pharmaceutical, Information Technology, Manufacturing, and Healthcare.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Marketing, Product Development, Customer Service, and Sales.
Summary
Experienced product and solution manager with in-depth knowledge of business process analysis and requirement gathering. Have worked with SAFe and Agile frameworks. Led and worked with multicultural and multinational teams. Strong problem-solving skills and team player mentality. Worked with JIRA, and Confluence tools. Well-versed with Microsoft applications. I have a total of 10 years of work experience, out of which, 3 years are within the pharma industry and 7 years are within the automotive domain.
Skills
- Veeva Crm
- Salesforce Architecture
- Architecture Best Practices
- Data Modelling
- Data Cloud, Ai And Einstein
- Co Pilot Prompt Engineering
- Python
- Nlp And Generative Ai
- Building Reports And Dashboards
- Integration Best Practices
Languages
Education
TU Darmstadt
M.Sc · AI & ML · Darmstadt, Germany
West Bengal University of Technology
B.Tech · IT · Durgapur, India
Certifications & licenses
Advanced Administrator
Veeva Admin certified (expired)
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Harsh Vardhan is based in Offenbach am Main, Germany and can operate in on-site, hybrid, and remote work models.
Harsh Vardhan speaks the following languages: English (Native), German (Advanced).
Harsh Vardhan has at least 10 years of experience. During this time, Harsh Vardhan has worked in at least 5 different roles and for 5 different companies. The average length of individual experience is 2 years and 1 month. Note that Harsh Vardhan may not have shared all experience and actually has more experience.
Based on recent experience, Harsh Vardhan would be well-suited for roles such as: System and Process Integrator 2, Applications Consultant Lead, Salesforce Consultant.
Harsh Vardhan's most recent position is System and Process Integrator 2 at Audi AG.
In recent years, Harsh Vardhan has worked for Audi AG and Capgemini GmbH.
Harsh Vardhan is most experienced in industries like Automotive, Pharmaceutical, and Information Technology. Harsh Vardhan also has some experience in Manufacturing and Healthcare.
Harsh Vardhan is most experienced in business areas like Information Technology, Project Management, and Marketing. Harsh Vardhan also has some experience in Product Development, Customer Service, and Sales.
Harsh Vardhan has recently worked in industries like Automotive, Information Technology, and Manufacturing.
Harsh Vardhan has recently worked in business areas like Information Technology, Marketing, and Project Management.
Harsh Vardhan holds a Master in AI & ML from TU Darmstadt and a Bachelor in IT from West Bengal University of Technology.
Harsh Vardhan has 5 certificates. Among them, these include: Advanced Administrator, Marketing Cloud Email Specialist, and Sales Cloud Consultant.
The availability of Harsh Vardhan needs to be confirmed.
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Calculated based on our freelancers’ daily rates as of 6 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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