Carolyn Shwash-Senior Business Development Manager

Founded and scaled an AI-powered executive communication and business English coaching platform — serving senior professionals at multinationals across financial services, pharma and technology across EMEA, demonstrating entrepreneurial commercial discipline, AI platform fluency and full business ownership.

Deliver personalised executive coaching programmes combining leadership communication, business English and cross-cultural competence — building long-term trusted advisor relationships with C-suite and senior professional clients.

Certified in Anthropic's AI Fluency Framework — qualified to teach AI adoption to enterprise organisations, integrating Claude and AI-powered tools daily into coaching programme design and commercial workflows.

Created and managed complex enterprise projects through the InSight Digital Experience Platform — including budget and finance reports, staff utilisation, risk register, decision logs and comprehensive implementation plans.

Organised and managed client workshops during kick-off and design phases — ensuring all relevant stakeholders were involved and developing positive, collaborative client relationships across DACH and Nordic enterprise accounts.

Identified opportunities where Iron Mountain Solutions or Professional Services could assist prospective and existing clients — driving pipeline development and expansion within the account portfolio.

Led implementation oversight for enterprise CLM SaaS deployments — reviewing plans for completeness and practical execution, ensuring timely resource planning and driving progress against delivery milestones.

Managed post-implementation customer satisfaction and overall growth — responsible for enterprise customer success, platform adoption and active business development within strategic accounts across EMEA.

Developed SaaS account plans and managed enterprise accounts in Salesforce for both SaaS and on-premise customers across financial services, IT services, telecommunications, military alliance and chemicals.

Consulted enterprises on cloud computing, IT service management, IT operations, automation and mainframe — negotiating RFP, SOW, PO and SLA agreements with Directors, IT Leads and Heads of Procurement.

Proactively resolved and escalated customer issues — delivering successful transactions, projects and satisfied customers across a complex EMEA enterprise portfolio.

Coached implementation of continual-learning AI technology arago HIRO™ through POC to multinational IT corporations — designing and presenting use cases and deployment scenarios to decision-makers to integrate the AI-based automation engine and deep-learning knowledge management engine.

Closed a €1M+ enterprise contract with Deutsche Bank and won Volkswagen and Wipro as strategic net new accounts — collaborating directly with Implementation, Engagement, Change Management and Solution Architecture teams throughout every deal.

Co-founded and built an international B2B business across DACH and Eastern Europe — created a 40-page business plan including competitive analysis, sales projections, marketing plan and P&L, presented to authorities, partners and customers across western and eastern Europe.

Developed and maintained business relationships with DACH customers, partners, resellers and local authorities — managing full P&L, financial reporting, procurement and commercial operations as CFO.