Ute (Bianca) Von Der Grün-Change Leadership Specialist
Check rate
Experience
MSFT Copilot Champion (AI) - DACH
SoftwareONE
- Developing global ACM Copilot services and shaping their evolution on a global scale
- Evangelizing the benefits and capabilities of Copilot to internal and external audiences
- Onboarding, mentoring, and training new ACM colleagues in services and methodologies
- Acting as point of contact for internal Copilot proof of concept adoption and change management
- Leading Copilot adoption strategy, communicating benefits, usage and ethical considerations
- Organizing events and workshops and fostering an interactive community to share updates, findings and best practices
Mentor/Coach for Team Members / Colleagues
SoftwareONE
Mentoring of young team members
Principal Advisor for Transformation & Adoption (Change Management)
SoftwareONE
- Empowering and guiding people in organizations to adapt to continuous (digital) transformation with a systemic view through technological and cultural changes
- Driving successful and measurable user adoption, creating fast and collective understanding by using visualization and innovation methods
- Change management of people and culture and organizational change
- User acceptance and adoption of technical solutions
- Systemic business consulting and coaching
- Guidance for transformation initiatives
- Team building and coaching
- Organizational development
- New work strategies and agile structures
- Innovative solution and service design
Founder | Managing Director (Change Manager | Visual Facilitator | Systemic Business & Resilience Coach)
Picture4CHANGE
- Change management consulting for people, culture and adoption
- Strategic visualization: graphic recording, process mapping, visual meeting facilitation, visual storytelling and change consulting
- Team, leadership and organization development including teambuilding
- CX/CRM strategy consulting covering customer experience, CRM, cloud and SaaS
- User acceptance and adoption for SaaS applications and UX
- Process optimization and design
- Systemic business coaching at organizational, team and individual levels
- Digital transformation and innovation guidance
- Service and sales consulting and training
- Resilience training for stress prevention, coaching and guidance
- Strategy consulting and applied kinesiology
- Personal and team coaching including outdoor coaching and mindfulness training
- Learning strategy and development for adults and youth
- Personality development and potential accompaniment
- Customer journey mapping, design thinking, Scrum and other agile frameworks
Oracle Service Cloud Expert - Regional Lead Europe North
Oracle Corp.
Product responsibility and Ambassador for Oracle Service Cloud (former RightNow Technology CX Suite) in Europe North
Senior Customer Success Manager CX (SaaS | Strategy)
Oracle Corp.
- Ensured alignment of Oracle Cloud solutions with customers’ business goals and KPIs throughout the lifecycle
- Drove adoption, onboarding, utilization, consumption and renewals of Oracle Public Cloud offerings for SaaS
- Presented value proposition, features and functions to audiences from senior executives to technical stakeholders
- Conducted technical onboarding sessions and workshops for customers
- Delivered regular business and operational reviews to senior executives and key stakeholders
- Defined and documented customers' business objectives and success criteria (ROI)
- Partnered with account teams to develop successful account strategies and seamless customer experiences
- Gathered product feedback to inform product management roadmaps
- Supported customers through upgrades and new releases and tracked baseline metrics to demonstrate success
- Provided best practices and industry benchmarking
- Served as single point of contact for the account
Change Manager | Executive Business Consultant | Coach
von der Grün & Colleagues — Integrated Management Consulting Ltd. & Co. KG
- Change management consulting for people, culture and adoption
- Strategic visualization: graphic recording, process mapping, visual meeting facilitation and visual storytelling
- Team, leadership and organization development and teambuilding
- Management coaching
Client Success Manager CX (SaaS | Strategy)
RightNow Technologies (purchased by Oracle)
- Drove change and successful user adoption as part of early cloud business initiatives
- Fostered enduring customer relationships by sharing expertise, experience and enthusiasm
- Advocated customer success as a philosophy across all departments
Account Manager (CRM / Business Apps)
Sensix AG
- Solution selling and consulting of diverse CRM solutions including Microsoft Dynamics, Update Software AG, Salesforce and Siebel
- Managed implementation, migration, expansion, data quality and process optimization projects
Senior Partner- & Ressource Manager
TRIA IT-Consulting
Partner- & Alliance Management, Resource Management, “Body Leasing”, Procurement, Project Staffing, Skillmanagment.
Solution Sales Representative
Dimension Data UKI
- Solution selling and consultancy of contact center and voice recognition solutions from Alcatel, Genesys, Cisco, NICE, Nuance and other vendors
Sales Specialist Financial Services
msg services ag
- Sales specialist for financial services
- Additional responsibility: Evaluation and Integration of an internal CRM Solution
PreSales Consultant CRM & E-Commerce
Oracle Corp.
- CRM process design and optimization for Oracle eBusiness Suite
- Sales, service, marketing, contact center, BI & analytics, social, e-commerce, product configuration and CPQ
Diploma in Banking (banking expert/Bachelor's degree) / Electronic Banking Specialist & Trainer (Instructor)
Commerzbank AG
- Financial Services/Banking Specialist
- Registered Power of Attorney / Lending Power of Attorney
- Electronic Banking Specialist private Banking & SME (responsible for Area South Bavaria - 38 Branches)
- Trainer for apprenticeship students
Bank Clerk / Bank Business Management
VR-Bank Erding eG
After apprenticeship Deputy Branch Manager
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Professional Services, and Banking and Finance.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Human Resources, Strategy, Sales, Information Technology, Customer Service, and Finance.
Summary
Guiding my customers as CX Evangelist and Change Manager on their path of (digital) transformation and with systemic view through Changes (Technological & Cultural).
Driving successful and measurable User Adoption, creating fast and collective understanding by using Visualization & Innovation Methods.
Skills
Roles & Professional Identity
People, Culture & Organizational Change Manager • Digital Transformation Consultant • User Acceptance & Adoption Manager (Acm/Ocm) • Business & Management Consultant • Cx/Crm Expert & Customer Experience Evangelist • Systemic Business & Resilience Coach/Trainer • Visual Facilitator & Visual Change Consultant • Solution Sales & Presales Representative • Client Success Manager • Partner/Channel Manager • Service & Product Design Specialist • Business Process Optimization Expert
Digital Solutions & Technologies
Digital Transformation Projects • Digital Workplace & Future Workplace Strategy • Microsoft 365 (M365) • Copilot M365 (Since Nov 2023) • Cloud Solutions (Saas, Paas, Iaas) • User Experience (Ux) • User Acceptance & Adoption • Ai / Artificial Intelligence Strategy • Nlp (Natural Language Processing) • Augmented Reality (Ar) • Conversational Experience • Chatbots • Robotics • Iot • Bi & Analytics • Workforce Management • Omnichannel & Multichannel Management • Contact Center Solutions • Voip • Ivr • Cti • Web Self-Service • Email Management • Knowledge Management • Social Relationship Management • Marketing Automation • Customer Service Platforms
Change, Innovation & Agile Methods
Organizational Change Management (Ocm) • Agile Change Coaching • Prosci • Scrum • Design Thinking • Idea Framework • Customer Journey Mapping • Experience Mapping • Creative Problem Solving • Co-Creation • Innovation Process Design • Visualization For Change • Visual Storytelling • Visual Process Mapping
Cx/Crm Expertise
Customer Experience (Cx) • Crm (Sales, Service, Marketing) • Marketing Automation • Customer Journey Orchestration • Contact Center Management • Omnichannel Experience • Service Excellence • Customer Success • Analytics & Insights • Knowledge Management • Chatbots & Conversational Ai • Workforce Management • Multichannel Communication • Customer Self-Service • Digital Service Design
Industry Experience
Financial Services & Insurance • Services, Media & Telecommunications • Life Science • Energy & Utilities • Gaming • Higher Education • Public Services & Government • Manufacturing & Automotive Suppliers • Retail (B2b & B2c)
Visualization & Facilitation
Visual Facilitator • Graphic Recording • Visual Process Mapping • Visual Moderator & Meeting Facilitator • Visual Storyteller • Visual Change Consultant • Visual Strategy Mapping
Strengths & Personal Drivers
Connected & Systemic Thinking (Detail-To-Meta-Level) • Fast Comprehension Of Complex Situations • Emotional Intelligence & Empathy • Relationship Building & Networking • Creative, Innovative Problem Solving • High-Quality Teamwork Mindset • Sales Affinity & Consulting Strength • Persuasiveness & Passion • Adaptive Methodology & Interdisciplinary Approach • Intrinsic Motivation & Continuous Learning
Keywords For Search & Matching Change Management • Organizational Development • People & Culture • Digital Transformation • New Work • Future Workplace • M365 • Copilot • Ai Strategy • Ux • Service Design • Customer Experience • Crm • Agile • Prosci • Scrum • Design Thinking • Visual Facilitation • Coaching • Resilience • Leadership Development • Stakeholder Management • Adoption Management • Cloud • Saas • Paas • Iaas • Innovation • Journey Mapping • Omnichannel • Contact Center • Analytics • Automation • Conversational Ai • Nlp • Ar • Iot
Languages
Education
Universität Witten/Herdecke
Master in Change Management (EQR 7) · Change Management · Witten, Germany
Frankfurt School of Finance & Management
Diploma in Banking Business Management (BA) / Bachelor (DQR 6) · Business Administration | Banking | Economics | Law | Specialized Banking Studies · Frankfurt, Germany
IHK Industrie- und Handelskammer München & Oberbayern
Bank Clerk / Qualified Bank Business Management · Banking Industry · Munich, Germany
Certifications & licenses
Corporate Governance & Leadership 4.0
IU - Int. University of Applied Science
INQA Coach (New Quality of Work Initiative)
Federal Ministry of Labour and Social Affairs
OKR Team Facilitator/Practitioner
cidpartners - integrating perspectives
Executive F.i.R.E. Index 3.0 - Certification (Resilience Analysis & Coaching)
Leadership Choices
Systemic Organizational Development according to Trigon & SySt II
Systemic Organizational Development according to Trigon & SySt II
Systemic Organizational Development according to Trigon & SySt I
Trigon Development Consulting
Communication Training: Understanding Others - Resolving Conflicts - Achieving Goals
PERSONARIS Christoph Richter & Susan Jähne GbR
Microsoft Service Adoption Specialist (M365)
Microsoft
Solution-Focused Systemic Structural Constellations (LfSySt)
SySt Institute Munich
PROSCI® Certified Change Practitioner -
Prosci
Agile Change Coach
Agile Change Management Limited & APMG
Professional SCRUM MASTER (PSM I)
Scrum.org
Success through Change - Initiating and Steering Change Processes in Technical Teams
Technical Academy Esslingen - TAE
CHANGE MANAGEMENT | EQR 7 (Master)
Universität Witten/Herdecke
VISUAL FACILITATOR: Graphic Recording | Visual Process Mapping | Visual Meeting Facilitation | Visualization via iPad | Vis. Story Telling | Vis. Change Consultant
bikablo & Kommunikationslotsen
DesignThinking & Innovation | Business Model Generation | Storytelling & Stage Presence | Agility in Action | Rapid Prototyping
Process/Change Management (Change Manager)
COMCAVE.COLLEGE GmbH
Hypno-Systemic Concepts for Individuals & Organizational Units by Dr. med. Gunther Schmidt
Milton Erickson Institute (2017/2018) METAFORUM Summer Camp
Resilience Trainer (SHB)
Steinbeis University Berlin
Resilience Trainer / Resilience Guide (Resilience Trainer)
Resilience Academy
Foundation & Leadership Training/Sales Process Framework Method
Dale Carnegie Training
Professional SCRUM MASTER Training PSMI
Agility in Mind
Crucial Conversations
VitalSmarts
Kinesiology (Huber Kinesiology Salzburg) for Personal Development
SinnZENTRUM Salzburg
Personal Influence & Leadership Training
DDA Consulting International
Learning Coach NLP INLPTA® (nlpaed®)
mindSYSTEMS!
RightNow CX Certification
RightNow
Systemic Business Coach
Leadership Focus GmbH
NLP Practicioner (DVNLP®/INLPTA®)
mindSYSTEMS! INLPTA - International NLP Trainers Association
NLP Coach Practitioner (DVNLP®/INLPTA®)
INLPTA - International NLP Trainers Association
NLP MASTER Practitioner (DVNLP®/INLPTA®)
INLPTA - International NLP Trainers Association
Consultative Selling
upDATE Consulting and Training GmbH
Rhetoric & Presentation - Skilled Moderation - Presentation II - Dealing with Difficult People
Stöger & Partner GmbH
Winning Solution Sales
Infoteam Group
SPIN Sales Training
Huthwaite International
AdA - Trainer of Trainers / "Instructor Aptitude Examination" Trainer Certification
IHK Academy Munich and Upper Bavaria
Prof. R. Boscheck University of St.Gallen - Competitive Analysis & IT-Supported Corporate Strategy Module I & II
University of St.Gallen (HSG)
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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