Fabian K.-Technical Architect & Field Service Lead
Check rate
Experience
Technical Architect & Field Service Lead
Family-owned German manufacturer of robotic packaging machines, operating worldwide
Migration from Microsoft Dynamics to a Multi-Cloud Salesforce Platform
- Lead of the Field Service stream in a programme replacing Microsoft Dynamics with Salesforce Sales, Service, Marketing and Field Service, including access for external contractors.
- Designed the end-to-end process from opportunity or case via work order and the Field Service mobile app to the service report.
Project Manager & Technical Architect
Global manufacturer
Embedded Chat Proof of Concept and Global Rollout Plan
- Designed the target architecture for Embedded Chat in Sales Cloud, aligned with after-sales service workflows.
- Built the POC with Omni-Channel routing, agent availability and conversation flows; validated it with business and IT in workshops.
- Delivered the evaluation, effort estimates and a rollout plan for 12 locales.
Technical Architect
Major energy provider
SAP IS-U Replacement & Salesforce as Central System of Action
- Primary contact for the bidirectional data exchange between Salesforce and the new billing system; designed and specified new API endpoints.
- Built a reverse proxy (Microsoft YARP) exposing legacy SOAP endpoints as JSON; implemented Shield Platform Encryption with BYOK on AWS.
- Planned the migration of 900,000 customers with contracts and transactional data; steered the external implementation partner and took on part of the project lead in the steering committee.
Technical Architect
Global HVAC & sanitary systems manufacturer
Global CTI and Middleware Enablement
- Assessed Service Cloud Voice, Omni-Channel and Genesys Cloud CX for global readiness; designed a Teams-based phone book (Graph API) and a supervisor and agent cockpit; advised on MuleSoft.
Technical Architect
Major German shipbuilding company
After-Sales Optimisation and Subcontractor Portal
- Ran a make-or-buy evaluation based on license consumption, subcontractor growth and work-order volume.
- Designed and delivered an Experience Cloud POC in which subcontractors receive work orders and manage their own resources, with automated notifications to internal departments and billing.
Project Manager & Architect
German laboratory analytics company
Field Service Rollout
- Led the Field Service rollout from case to work order, service appointment and back office, including the mobile app for technicians.
- Designed the integration architecture to MuleSoft and AMS, re-engineered the event-driven architecture and set up territories with skill-based assignment.
Project Manager & Technical Architect
Regional German utility
DevOps and Governance across Multiple Implementation Partners
- Introduced a standard DevOps process on sfdx-hardis and owned release management across all environments.
- Defined development conventions and quality gates, reviewed pull requests from all vendors and delivered technical-debt analyses with remediation plans.
Technical Architect
Regional German utility
- Energy & Utilities Cloud assessment
- data model
- OmniStudio
- integration patterns to Schleupen.CS and Joules
Project Manager
Pharma / dental company
- Salesforce Maps rollout
- territory design
- change management
- HubSpot and GoToWebinar campaign integration
Technical Architect
Media enterprise
- Callout framework redesign
- B2B community POC for 30,000 customers incl. DocuWare and SEPA mandates
Technical Architect
Mid-size manufacturer
- B2B Commerce
- multilingual invitation flow
- one-click user creation
- optimised login
Technical Architect
Lead marketplace for trades
- Multi-brand lead platform
- geolocation-based craftsman matching
- partner onboarding
- JustOn billing
Consultant & Architect
European e-commerce company
- Service for 100 agents
- Omni-Channel routing
- service KPIs
- Jitterbit
- Web-to-Case and chatbot
Technical Architect
Global enterprise, utilities sector
Enterprise Salesforce Programme: Field Service, Service Cloud, CI/CD
- Architect across 8 project teams and 32 developers; responsible for the output of a 7-person professional services team; reported to the Global Head of IT.
- Designed Field Service processes and interfaces to three legacy systems; set up Copado with PMD and code standards and chaired the Circle of Excellence on platform guidelines.
Co-founder
Blue Apes Consulting GmbH
built a boutique Salesforce consultancy to 11 employees, sold in April 2025
Architect & PM
Salesforce consultancy
- Lead on 6 customer projects
- Sales
- Service
- Field Service
- Experience Cloud
- SAP
- Shopware
- Dell Boomi
Project Manager & Solution Architect
International Catholic media network
- Sales
- Service and NPSP rollout
- data migration
- FundraisingBox integration
- donation receipts
Solution Architect & PM
Field Service ISV partner
- Managed-package technical-debt analysis
- feature and mobile app design
- pre-sales
IT Consultant
Mid-size insurer
- Claims handling on Experience Cloud
- make-or-buy evaluation
- FormAssembly
Consultant & Solution Architect
Private equity / VC firm
- Sales and Service rollout
- funding process
- data model
- DocuSign
IT Consultant
Leading European energy provider
- Service integration to SAP via Dell Boomi
- Salesforce Connect
- Omni-Channel
- led a nearshore team of 8
Trainer
Energy spin-off
- Salesforce training programme for about 100 employees after an acquisition
Founder & Managing Director
FK Solution Design GmbH
independent Salesforce architecture and programme leadership on the client side
Project Manager & Solution Architect
Europe's largest food delivery platform
- Service Cloud in 6 countries
- community for 5,000+ drivers
- Classic to Lightning
- KPI dashboards
Project Manager & Consultant
Global gelatin manufacturer
- First worldwide Manufacturing Cloud rollout
- custom CPQ
- customer portal
- nearshore team
Consultant & Developer
Norwegian renewable energy company
- Energy trading portal on Experience Cloud
- Apex
- Lightning
- REST services
- document generation
Salesforce Consultant & Project Manager
mindsquare AG
client implementations, coordination of nearshore and offshore teams
Working Student, IT Project Management
SAP Web-EDI, eRFQ
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Professional Services, Energy, Utilities, Manufacturing, and Media and Entertainment.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Product Development, Sales, Quality Assurance, and Customer Service.
Summary
Independent Salesforce Enterprise Architect working on the client side, not tied to any vendor or implementation partner. I help manufacturers use Salesforce as the backbone for sales, service and after-sales, and act as the central architecture authority between business, IT and implementation partners.
My focus is after-sales and service, Field Service, customer and partner portals and B2B sales, combined with enterprise integration and DevOps governance. Typical setting: several implementation partners, a complex system landscape or a rollout across many countries. Beyond manufacturing, I have led large programmes in energy & utilities, healthcare and retail.
Speaker at Salesforce community conferences across Europe (London's Calling, Czech Dreamin', 'YourDreamin', French Touch Dreamin') and co-lead of the Salesforce User Group Cologne (details on page 4).
- Field Service Lead in a Dynamics-to-Salesforce switch at a global packaging machinery manufacturer (since 2026): as Technical Architect, I own the Field Service stream within the multi-cloud programme and design the end-to-end service process from opportunity or case to the technician's service report.
- SAP IS-U replacement at a major energy provider (2025–2026): integration lead between Salesforce and the new billing system, steering of the implementation partner, migration planning for 900,000 customers.
- Global enterprise programme (2022–2023): Technical Architect across 8 project teams and 32 developers, introduced Copado CI/CD and code-quality standards.
- First worldwide Manufacturing Cloud rollout (2019–2020) for a global gelatin and collagen manufacturer, including a custom CPQ solution and a customer portal.
Skills
Architecture & Integration
- Target Architecture, Data Models, Make-Or-Buy And License Evaluations
- Api Design (Rest, Soap, Openapi), Mulesoft, Dell Boomi, Jitterbit
- Sap Is-U, Sap R/3 & Business One, Proalpha, Genesys, Microsoft Teams
- Shield Platform Encryption With Byok
Delivery & Governance
- Project Lead And Steering-Committee Work (Psm I, Prince2)
- Coordinating Several Implementation Partners And Nearshore Teams
- Release Management, Ci/Cd, Quality Gates, Code Reviews
- Technical-Debt Assessments And Remediation Plans
Salesforce Clouds
- Field Service Incl. Mobile App, Territories, Skill-Based Scheduling
- Service Cloud: Omni-Channel, Service Cloud Voice, Embedded Chat, Agentforce
- Experience Cloud Portals For Customers, Partners, Subcontractors
- Sales, Energy & Utilities, Manufacturing, B2b Commerce, Npsp
Salesforce Clouds
- Sales, Service, Experience, Field Service, Energy & Utilities, Manufacturing, B2b Commerce, Nonprofit (Npsp), Data Cloud, Marketing Cloud Next, Agentforce
Development
- Apex, Lightning Web Components, Soql, Flows & Screen Flows, Omnistudio (Flexcards, Integration Procedures), Javascript, Html/Css
Integration
- Rest & Soap, Openapi/Swagger, Salesforce Connect, External Services, Mulesoft, Dell Boomi, Jitterbit, Zapier, Microsoft Yarp Reverse Proxy, Bruno, Postman; Cti: Genesys, Mirage
Devops & Quality
- Sfdx, Sfdx-Hardis, Sfdmu, Copado, Gearset, Flosum; Github, Gitlab, Azure Devops, Bitbucket; Pmd, Jest, Prettier, Nebula Logger
Security
- Shield Platform Encryption (Byok, External Key Management On Aws), Sharing & Visibility Design, Identity And Access Management
Appexchange & Tools
- Docusign, Formassembly, Juston, Salesforce Maps, Fundraisingbox, Docuware, Hubspot
Methods
- Scrum, Requirements Engineering, Workshop Moderation, Change Management, Training (Up To 100 Users Per Programme), Jira, Confluence
Industries
- Manufacturing & Shipbuilding
- Energy & Utilities
- Healthcare & Pharma
- Retail & E-Commerce
- Media
- Insurance
- Private Equity
- Non-Profit
- Automotive
Certifications
- Salesforce Architect: Application Architect, System Architect, B2b Solution Architect, Data Architect, Integration Architect, Sharing And Visibility Architect, Identity And Access Management Architect, Development Lifecycle And Deployment Architect
- Salesforce Consultant: Field Service, Service Cloud, Sales Cloud, Experience Cloud, Nonprofit Cloud, Business Analyst, Strategy Designer
- Developer & Admin: Platform Developer I & Ii, Platform App Builder, Administrator, Advanced Administrator
- Ai & Associate: Ai Specialist, Ai Associate, Marketing Associate, Sales Representative, Associate
- Methods & Architecture: Professional Scrum Master I, Prince2 Foundation, Six Sigma Green Belt, Isaqb Cpsa-F
- Integration, Cloud, Devops: Mulesoft Associate, Aws Cloud Practitioner, Gearset Master, Flosum Expert & Professional, Copado Fundamentals I & Ii
- Other: Hubspot Sales, Marketing & Service Software
Languages
Education
University of Koblenz-Landau
M.Sc. · Business Informatics · Mainz, Germany
University of Koblenz-Landau
B.Sc. · Information Management · Mainz, Germany
Certifications & licenses
AI Specialist
Administrator
Associate
B2B Solution Architect
Business Analyst
Copado Fundamentals I & II
Development Lifecycle and Deployment Architect
Experience Cloud
Field Service
Flosum Expert & Professional
Gearset Master
HubSpot Sales, Marketing & Service Software
Identity and Access Management Architect
Integration Architect
Marketing Associate
MuleSoft Associate
Nonprofit Cloud
Sales Cloud
Sales Representative
Service Cloud
Strategy Designer
System Architect
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Fabian is based in Cologne, Germany and can operate in on-site, hybrid, and remote work models.
Fabian speaks the following languages: German (Native), English (Advanced).
Fabian has at least 11 years of experience. During this time, Fabian has worked in at least 18 different roles and for 26 different companies. The average length of individual experience is 5 months. Note that Fabian may not have shared all experience and actually has more experience.
Based on recent experience, Fabian would be well-suited for roles such as: Technical Architect & Field Service Lead, Project Manager & Technical Architect, Technical Architect.
Fabian's most recent position is Technical Architect & Field Service Lead at Family-owned German manufacturer of robotic packaging machines, operating worldwide.
In recent years, Fabian has worked for Family-owned German manufacturer of robotic packaging machines, operating worldwide, Global manufacturer, Major energy provider, Global HVAC & sanitary systems manufacturer, and Major German shipbuilding company.
Fabian is most experienced in industries like Information Technology, Professional Services, and Utilities. Fabian also has some experience in Energy, Manufacturing, and Media and Entertainment.
Fabian is most experienced in business areas like Information Technology, Project Management, and Product Development. Fabian also has some experience in Sales, Quality Assurance, and Customer Service.
Fabian has recently worked in industries like Information Technology, Professional Services, and Utilities.
Fabian has recently worked in business areas like Information Technology, Project Management, and Product Development.
Fabian holds a Master in Business Informatics from University of Koblenz-Landau and a Bachelor in Information Management from University of Koblenz-Landau.
Fabian has 34 certificates. Among them, these include: AI Associate, AI Specialist, and AWS Cloud Practitioner.
Fabian is immediately available full-time for suitable projects.
Daily rate distribution
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Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 31 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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