Thorsten Heintke - Managing Partner

Q: Where is Thorsten based?

Thorsten is based in Cologne, Germany .

Q: What languages does Thorsten speak?

Thorsten speaks the following languages: German (Native), English (Advanced), Catalan (Elementary), Spanish (Elementary), French (Elementary), Italian (Elementary) .

Q: How many years of experience does Thorsten have?

Thorsten has at least 43 years of experience. During this time, Thorsten has worked in at least 30 different roles and for 27 different companies . The average length of individual experience is 1 year and 1 month . Note that Thorsten may not have shared all experience and actually has more experience.

Q: What is Thorsten's latest experience?

Thorsten's most recent position is Program Manager at Telecommunications Industry .

Q: What companies has Thorsten worked for in recent years?

In recent years, Thorsten has worked for Telecommunications Industry , Vodafone Germany , Senec GmbH , REWE Systems GmbH , and Palmer Hargreaves GmbH .

Q: Which industries is Thorsten most experienced in?

Thorsten is most experienced in industries like Telecommunication , Professional Services , and Information Technology . Thorsten also has some experience in Utilities , Energy , and Transportation .

Q: Which business areas is Thorsten most experienced in?

Thorsten is most experienced in business areas like Project Management , Information Technology , and Product Development . Thorsten also has some experience in Human Resources , Strategy , and Operations .

Q: Which industries has Thorsten worked in recently?

Thorsten has recently worked in industries like Professional Services , Telecommunication , and Energy .

Q: Which business areas has Thorsten worked in recently?

Thorsten has recently worked in business areas like Product Development , Human Resources , and Strategy .

Recommended expert

Cologne, Germany

Check rate

Experience

Jan 2025 - Dec 2025

1 year

Program Manager

Telecommunications Industry

Program Manager for a strategically highly relevant compliance project in the enterprise segment (C4)
Leading 6 workstreams
Setting up the project organization, establishing communication structures, project and budget planning, risk management
Reporting to the CIO
Facilitating steering committee meetings
Facilitating critical solution processes
Responsible for adapting the operating model of the IT organizations in Germany, the EU and India, including planning and managing the relocation of affected employees

Jan 2024 - Dec 2024

1 year

Düsseldorf, Germany

Workstream Lead File Transfer & Scheduling

Vodafone Germany

Workstream Lead for file transfer & scheduling in a cloud migration program
Managing the central bottleneck function in a mission-critical project
Communication at all levels
Intercultural collaboration with offshore teams
All project goals were met, penalties avoided
The team exceeded expectations
Collaboration with all interface areas improved greatly during the project
Huge recognition from top management in both Germany and India

Jan 2023 - Dec 2023

1 year

Leipzig, Germany

Lead Agile Coach

Senec GmbH

Coaching of leaders (L-1)
Coaching of 5 IT ops teams
Training and coaching of product owners
Developing a scaled agile IT organization
Challenge: Extreme delivery pressure on the IT ops teams after multiple major incidents at end customers with corresponding media attention
Result: High commitment from team members, delivery capability greatly improved, better feedback from business partners

Jan 2022 - Dec 2022

1 year

Agile Coach

REWE Systems GmbH

Coaching of two product teams
Coaching of leaders
Agile leadership trainings
Scaled Scrum environment based on SAFe (Scaled Agile Framework)
Creating awareness in senior management for the change
Aligning about 80 internal and external Scrum Masters & agile coaches
Mentoring several junior agile coaches
Mentoring and coaching a foreign GmbH managing director

Jan 2021 - Dec 2021

1 year

Moderator, Trainer, Coach

Palmer Hargreaves GmbH

Facilitating multi-day C-level offsites
Coaching C-level executives
Agile leadership trainings
Lead coach of the agile transformation
OKR workshops for the leadership team
Developing a vision & strategy with the managing director / senior management
Developing an agile organization (structure & business processes)
On-the-job agile training for over 200 employees in the flowedoo Breakfast Club format

Jan 2021 - Dec 2021

1 year

Consultant

Stadtwerke Düsseldorf

Development of an agile process model for IT projects
Review of business processes
Sparring partner to the internal project manager for an SAP cloud migration project (EU tender)

Jan 2021 - Dec 2021

1 year

Agile Coach

Telefonica Deutschland

Coaching of five teams on agility (agile mindset and agile methods)
Process analysis
Further development of the agile organization based on LeSS

Jan 2019 - Dec 2019

1 year

Program Developer for Basic Agile Master and Experienced Agile Master

INeKO Institut der Universität zu Köln

Development of the Basic Agile Master and Experienced Agile Master programs commissioned by the INeKO Institute
Academic lead: Prof. E. Stephan

Jan 2017 - Dec 2017

1 year

Oldenburg, Germany

Agile Coach

EWE AG

Agile coach for the eMobility project
Support of a team as Scrum Master
Mentoring and coaching multiple Scrum Masters as well as Product Owners and Domain Product Owners
Coaching of leaders
Stakeholder management
Business process development (with various third parties)
Integration of two corporate cultures (startup and group)
Collaboration in distributed teams and with external service providers

Jan 2017 - Dec 2017

1 year

Cologne, Germany

Agile Coach

Unitymedia GmbH

Agile coach for the beta Office (agile transformation)
Agile coach for the SmartHome project
Agile coach for the White Spots project
Design and conduct workshops with management in digital transformation
Process optimization using value stream mapping
Development of agile metrics
Stakeholder management in the context of the agile transformation
Modeling cross-departmental business processes with different approaches (integrating agile and traditional)

Jan 2016 - Dec 2016

1 year

Düsseldorf, Germany

Agile Coach

MediaCom

Agile Assessment
Conducting an initial retrospective
Conducting Kanban training
Executive coaching

Jan 2016 - Dec 2016

1 year

Cologne, Germany

Scrum Master / Agile Coach

Yello Strom GmbH

Scrum Master for a Scrum team (“M-Team”)
Agile coaching of all participants in collaboration with multiple Agile coaches
Stakeholder management for Yello and the EnBW Group
Building a scaled Agile organizational structure (squads, tribes, guilds)
Modeling and optimizing business processes (especially integration with the parent company)
Transitioning from the traditional organizational structure to a flexible structure for Yello Strom GmbH, taking into account the parent company's constraints

Mar 2015 - Present

11 years 3 months

Managing Partner

flowedoo GmbH / flowedoo SLU

Building and developing the agile consulting firm based on “Humanistic Management”
Developing innovative business models and consulting products
Training programs on Agile, OKR, and Flight Levels
Consulting revenue of €2M per year
Recruiting, developing, and managing a team of 20 employees
Bootstrapping an agile consulting firm
Realigning the business during the COVID-19 pandemic
Creating alignment in the team

Jan 2015 - Dec 2016

2 years

Leinfelden-Echterdingen, Germany

Agile Coach

Robert Bosch / Bosch Power Tools

Personal coaching of several Agile pros (Scrum Masters) as part of the Agile Working @ BOSCH program, based on SAFe (Scaled Agile Framework)
Planning and facilitating workshops with the HR leadership team
Coaching the HR leadership team

Jan 2015 - Dec 2015

1 year

Scrum Coach

OTTO Group

Coaching the team in an agile mindset, agile principles, XP practices, and requirements engineering
Coaching the Scrum Master and Product Owner in their Scrum roles during the preparation phase and the first sprints
Further developing a B2B dealer portal
Promoting acceptance of new roles, cross-role thinking among team members, and team building
Result: The team made significant progress; coaching continues on demand and in targeted sessions

Jan 2015 - Dec 2015

1 year

Project Manager / Scrum Master / Agile Coach

Vaillant Group

Project manager as interface between the matrix and the Scrum/Kanban teams
Stakeholder management internationally
Agile coaching of all involved, especially during the preparation phase and ongoing
Recruiting a Scrum team
Scrum Master for a Scrum team
Further development of SAP software
Business analysis / requirements management
Challenges: Replacement of middle management shortly after project start; shift away from the original agile approach, increasing command & control and micromanagement

Jan 2015 - Dec 2015

1 year

Interim Manager (Global Mobility Manager)

Yanfeng Automotive Interiors

Design and definition of standards for global mobility services and documentation
Device portfolio definition
Definition of subscription types – telephony and data
Vendor strategy and vendor selection
Rate plan structure definitions
Mobile inventory mechanism / database global spend tracking
Continuous improvement for services portfolio and cost
End user education to optimize spend and behavior
Keep up with mobile technology development and trends and refine best fit for the business - blueprint of global IT infrastructure landscape
Build mobility solutions along standards for highest integration, compatibility with other technologies, compatibility with applications and manageability
Drive and support the implementation of services for scalability, agility and performance experience
Follow ITIL methodology during service design, build, implementation and operations

Jan 2014 - Dec 2014

1 year

Scrum Coach / Scrum Master

ERGO Direkt

Agile transformation of the entire IT / ICT
Member of the ERGO Direkt Agile Transition Team as Senior Agile Coach
Contributed to building a scaled agile organizational structure based on SAFe (Scaled Agile Framework)
Helped shape an agile portfolio management process
Supported cross-team release planning events
Coaching & mentoring of Scrum Masters, Product Owners, and team leaders (including CoP ScrumMaster, CoP Product Owner, CoP Leadership)
Coaching teams on joint deliveries and running cross-team Scrum events
Coaching teams on agile principles, XP practices, and requirements management
Leading a team as Scrum Master
Inspirer in the sense of Lean Thinking, Systems Thinking, Modern Ways of Working
Challenges: system-oriented team boundaries; legacy systems (mainframe); lack of test framework and automation

Jan 2014 - Dec 2014

1 year

Release Manager

ITERGO

Release manager for target platforms: fat client, terminal server, App-V, VDI
Project ENEO (Windows 7 rollout)
Optimized workflow by introducing a Kanban system
Coordinated highly manual processes involving several hundred people
Result: significant improvement in efficiency and transparency through the Kanban method; more harmonious collaboration

Jan 2013 - Dec 2013

1 year

Project Manager / Team Lead / Kanban Coach

Vodafone Group Services GmbH

Project management / team leadership of the WIAM program (Workforce Identity & Access Management)
Full responsibility for ongoing operations and the implementation of all changes to the global IDM system
Management and coaching of the software vendor (Vodafone India)
Stakeholder management: moderating weekly video calls (>20 people across all continents)
Created a Kanban concept and conducted Kaizen workshops
Implemented improvements for the demand process, requirements management, and development and testing processes
Developed metrics for measuring success
Result: alignment of stakeholder expectations; introduction of Kanban including an electronic tool; quality improvements through training measures

Jan 2012 - Dec 2012

1 year

Munich, Germany

Scrum Coach / Scrum Master

City of Munich

Strategic management consulting and coaching at department head level
Introduction of Scrum in the LiMux project
Process optimizations (demand management, requirements management, development, testing and deployment process)
Introduction of XP practices and metrics for delivery capability
Development of a custom Scrum implementation concept
Result: Better employee motivation; resolution of social conflicts; high-performance work methods through coaching and clear team reporting

Jan 2012 - Dec 2012

1 year

Scrum Coach / Scrum Master

Vodafone D2 GmbH

Consulting for Infosys Ltd. Germany on the delivery of multiple eCommerce releases
Optimization of requirements management as well as development and testing processes
Responsibility for all software deliveries to the test and production environments regarding quality, schedules and process compliance
Management of the entire acceptance process including documentation (operational concepts, user manuals)
Leading several task forces on critical issues during the project

Jan 2011 - Dec 2011

1 year

IT Project Manager Enterprise Excellence

Vodafone D2 GmbH

Responsible for implementing software for customer segment and priority-based case management for enterprise customers
Responsible for implementing software for mass activation of SIM cards for enterprise customers
Close coordination with IT operations and Vodafone data center teams

Jan 2011 - Dec 2011

1 year

Scrum Coach / Scrum Master

Vodafone D2 GmbH

Consulting for Infosys Ltd. Germany on the transition of the eCommerce platform from CGI to Infosys
Coaching the Infosys team on Scrum, customer processes and company culture, as well as intercultural integration
Optimization of requirements management as well as development and testing processes
Business analysis of online shop features
Result: Constructive and efficient collaboration of all parties through comprehensive networking and coaching

Jan 2010 - Dec 2010

1 year

IT Project Manager Task Force Lead

Vodafone D2 GmbH

Setting up the new main department "Internet Solutions (TZ)"
Defining and agreeing on a target operating model for TZ
Coordinating the migration of existing IT systems to TZ
Aligning interfaces and SLAs with the affected Vodafone departments
Planning the migration of existing staff into the new main department

Jan 2010 - Dec 2010

1 year

IT Project Manager iPhone 4 Rollout

Vodafone D2 GmbH

Responsible for developing and rolling out a web-based software solution for 120 Apple and Apple reseller shops within 6 weeks
Close coordination with IT operations and Vodafone data center

Jan 2008 - Dec 2009

2 years

IT Project Manager, IT Program Manager, Release Manager, Escalation Manager, Vendor Manager

Vodafone D2 GmbH

Multiple parallel top eCommerce projects in consumer, enterprise, and affiliate areas (Vodafone Online Shop and My Vodafone)
Led a team of 17 technical department staff
Served as liaison to the 5 Scrum development teams of the system integrator
Budget responsibility for the entire technical department
Responsible for business analysis, requirements management, deployment, integration, testing, acceptance, and operations
Selection, procurement, and integration of an additional search engine (Exorbyte MatchMaker)
Managed an audit of the entire ATG/Oracle eCommerce platform
Conducted due diligence for potential suppliers

Jan 2007 - Dec 2007

1 year

IT Project Manager, Escalation Manager, Vendor Manager

Vodafone D2 GmbH

Online shop replatforming based on ATG/Oracle Commerce
Built a completely new infrastructure (about 80 Solaris, Linux, and Windows servers) in the Vodafone data center
Led a team of 17 technical department employees
Redesigned content distribution processes
Introduced Scrum and coached the technical team and management
Successfully conveyed the vision and need for change
Result: All project goals achieved; technical department reputation significantly improved

Jan 2007 - Dec 2007

1 year

Process Designer, Project Manager, Release Manager

Vodafone D2 GmbH

Set up the entire release and configuration management for ePOS (POS software for Vodafone shops and partners)
Independently developed the operations concept
Introduced requirements, release, and configuration management processes
Implemented a risk-based portfolio matrix as a management control tool
Served as single point of contact to vendor HP and the Vodafone data center

Jan 2006 - Dec 2006

1 year

IT Operations Project Manager

Vodafone D2 GmbH

Introduced VKM (Enterprise CRM) for Vodafone's SME and corporate sales division
Independently developed the operations concept
Responsible for coordinating and implementing all operations processes (Service Transition / Service Operation)
Responsible for deployment, integration, testing, acceptance, and production rollout of all changes

Jan 2005 - Dec 2005

1 year

Project Manager IT Operations

Vodafone D2 GmbH

Introduction of BSP (Business Service Portal) for the Vodafone sales department
Support for the business case and budget approval
Independent development of the operational concept
Responsible for coordinating and implementing all operational processes
Responsible for deployment, integration, testing, acceptance, and go-live

Jan 2004 - Dec 2004

1 year

Project Manager IT Operations

Vodafone D2 GmbH

Implementation of an EAI platform based on TIBCO Rendezvous
Support for the business case and budget approval
Independent development of the operational concept
Responsible for coordinating and implementing all operational processes
Responsible for deployment, integration, testing, acceptance, and go-live

Jan 2003 - Dec 2003

1 year

Project Manager IT Operations

Vodafone D2 GmbH

Introduction of a campaign management system for the Vodafone telemarketing department
Independent development of the operational concept
Responsible for coordinating and implementing all operational processes
Responsible for deployment, integration, testing, acceptance, and go-live

May 2001 - Oct 2011

10 years 6 months

Düsseldorf, Germany

Senior Project Manager IT

Vodafone D2 GmbH

May 2001 - Dec 2002

1 year 8 months

Project Manager

Vodafone D2 GmbH

Preparation of the business case and budget approval
Analysis and introduction of an IT order management system (based on BMC Remedy Action Request System)
Stakeholder management, business analysis, and solution design
Vendor management, acceptance, rollout, and end-user training

Nov 2000 - Apr 2001

6 months

Cologne, Germany

Head of Sales

GUS Computerdienstleistungen GmbH

Jan 1999 - Oct 2000

1 year 10 months

Owner

TH Consulting

Feb 1990 - Dec 1998

8 years 11 months

Owner

Agentur für Informationstransfer

Jan 1988 - Jan 1990

2 years 1 month

Wuppertal, Germany

Head of IT

Heintke GmbH & Co.

Jun 1985 - Dec 1987

2 years 7 months

Wuppertal, Germany

Project Manager Business Process Reengineering

Heintke GmbH & Co.

Project management of business process reengineering for a transport & logistics company

Aug 1983 - Jun 1985

1 year 11 months

Kempen, Germany

Apprenticeship as an office clerk

Schönmackers Umweltdienste GmbH

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Telecommunication, Professional Services, Information Technology, Utilities, Energy, and Transportation.

Telecommunication

Professional Services

Information Technology

Utilities

Energy

Transportation

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Project Management, Information Technology, Product Development, Human Resources, Strategy, and Operations.

Project Management

Information Technology

Product Development

Human Resources

Strategy

Operations

Summary

Focus areas: IT-Projects, Lean / Agile & Business Coaching, Training, Leadership Coaching, Digital Transformations, Organizational development, Intercultural team development, Business process development
Trainer
Moderator
Coach
Mentor
Innovator
Inspirator
Entrepreneur for > 30 years
Appraiser
Experience and network contacts in the sectors
Transportation and logistics
Telecommunications
Energy
Insurances
Trade
Industry / Production
Public administration

Skills

Scrum, Less, Safe (Scaled Agile Framework)
Microsoft Office Suite
Common Itsm It Service Management Systems Such As Bmc Remedy
Jira, Confluence, Miro, Trello, Slack
Content Management Systems (Cms)
Sap
Salesforce
Experienced User Of Ai Tools Such As Chat Gpt, Claude, Perplexity
All It Applications Found In Corporate Groups

Languages

German

Native

English

Advanced

Catalan

Elementary

Spanish

Elementary

French

Elementary

...and 1 more

Education

Sep 1987 - Dec 1990

Verwaltungs- und Wirtschaftsakademie der Technischen Akademie Wuppertal

IT Business Administrator (VWA) · Wuppertal, Germany

Sep 1985 - Apr 1987

Fachhochschule Bochum

Business Administration · Bochum, Germany

Aug 1983 - Jun 1985

Schönmackers Umweltdienste GmbH

Office Clerk · Office Clerk · Kempen, Germany

...and 1 more

Certifications & licenses

Lean Management

Mari Furukawa-Caspary

Ireb Requirements Engineering – Foundation Level (CPRE-FL)

SAP SuccessFactors Certification

ServiceNow Certification as a Certified Implementation Specialist (CIS)

Vsm Value Stream Mapping

Team Kanban Practitioner

Okr Practitioner

Flight Levels Flow Design

Safe Practice Consultant

Specification By Example From User Stories To Acceptance Tests

Certified Less Practitioner

Accredited Kanban Practitioner (Lku)

Itil V3 Foundation Examination

Enterprise Architect and UML

Scrum Master Advanced

Prince2 Foundation Examination

Project Management Professional Pmp ®

Statistics

Experience

Total positions 41

Experience in Telecommunication 16.5 y

Avg length 1 y 9 m

Longest experience 11 y 2 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Program Manager, Workstream Lead File Transfer & Scheduling, Lead Agile Coach

Main industries Telecommunication, Professional Services, Information Technology

Main business areas Project Management, Information Technology, Product Development

Qualifications

Certifications earned 17

Profile

Created

January 2026

Last Update

May 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Thorsten based?

Thorsten is based in Cologne, Germany.

What languages does Thorsten speak?

Thorsten speaks the following languages: German (Native), English (Advanced), Catalan (Elementary), Spanish (Elementary), French (Elementary), Italian (Elementary).

How many years of experience does Thorsten have?

Thorsten has at least 43 years of experience. During this time, Thorsten has worked in at least 30 different roles and for 27 different companies. The average length of individual experience is 1 year and 1 month. Note that Thorsten may not have shared all experience and actually has more experience.

What roles would Thorsten be best suited for?

Based on recent experience, Thorsten would be well-suited for roles such as: Program Manager, Workstream Lead File Transfer & Scheduling, Lead Agile Coach.

What is Thorsten's latest experience?

Thorsten's most recent position is Program Manager at Telecommunications Industry.

What companies has Thorsten worked for in recent years?

In recent years, Thorsten has worked for Telecommunications Industry, Vodafone Germany, Senec GmbH, REWE Systems GmbH, and Palmer Hargreaves GmbH.

Which industries is Thorsten most experienced in?

Thorsten is most experienced in industries like Telecommunication, Professional Services, and Information Technology. Thorsten also has some experience in Utilities, Energy, and Transportation.

Which business areas is Thorsten most experienced in?

Thorsten is most experienced in business areas like Project Management, Information Technology, and Product Development. Thorsten also has some experience in Human Resources, Strategy, and Operations.

Which industries has Thorsten worked in recently?

Thorsten has recently worked in industries like Professional Services, Telecommunication, and Energy.

Which business areas has Thorsten worked in recently?

Thorsten has recently worked in business areas like Product Development, Human Resources, and Strategy.

What is Thorsten's education?

Thorsten attended Verwaltungs- und Wirtschaftsakademie der Technischen Akademie Wuppertal.

Does Thorsten have any certificates?

Thorsten has 17 certificates. Among them, these include: Lean Management, Ireb Requirements Engineering – Foundation Level (CPRE-FL), and SAP SuccessFactors Certification.

What is the availability of Thorsten?

Thorsten will be available full-time from May 2026.

What is the rate of Thorsten?

Thorsten's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.