Sebastian (T.) Hefczyk
Overall Project Manager; Turnaround Manager & Coach
Experience
Overall Project Manager; Turnaround Manager & Coach
Statutory Health Insurance Fund
- Taking over the troubled project from the internal project management and successful turnaround of project phase 1 (cutover of approx. 1000 servers (VMs)/standard desktops, specialized desktops)
- Responsible project management for the successful phase 1 transition (planning in the shortest possible time followed by implementation (very successful with low ticket volume))
- Stakeholder management – taking over direct (daily before cutover) communication with the client from the Chief Operation Manager in the format of regular meetings in taskforce mode. Rapid rebuilding of the previously lost trust base and restoration of the client relationship for optimal satisfaction
- Taskforce mode to eliminate all existing issues/showstoppers before cutover
- Scope clarification, setup, and scheduling of phase 2 activities (e.g. silo/admin servers)
- Kick-off of phase 2 / handing the project back to the success line for the internal project management/line to handle the remaining defined topics
- Establishing, preparing, and conducting steering committees with V-1 management to align the guardrails
- Moderation of various regular meetings and operational workshops
- Participation in the lessons learned with the client to address dissatisfaction related to the internal project management (before my start! They are extremely satisfied with my work)
- Tools: Atlassian Suite (Confluence/JIRA), MIRO, Sharepoint; MS Office (PowerPoint, Excel, MS Project)
Technical Project Manager; Turnaround Manager & Coach
International Electronics Manufacturer
- Project management/leadership
- Taking over a troubled project (target country Poland) on a critical path from internal project management
- Scrum approach: sprint planning; sprint review; retrospective
- Supporting the Product Owner in backlog refinement and aligning prioritization and product vision with the business
- Turnaround management and temporary leadership of the project
- Assessing the current status and root cause analysis
- Defining, aligning, and implementing necessary corrective actions for the turnaround with IT and business management (e.g. scope freeze, prioritization against other initiatives, identifying and addressing resource issues, implementing rigorous planning including dependencies)
- Coordinating migration approach and overall project planning with system architects and aligning with the responsible parties of the affected projects
- Supporting the preparation of testing activities with test management, teams, and system architects
- Creating transparency by identifying cross-project dependencies and aligning corrective measures with project managers of other projects and internal agile masters
- Creating transparency and stakeholder management through central, unfiltered reporting
- Establishing and implementing active risk and issue management
- Status meetings with international business and IT at C-level (including the Polish country representative)
- Supporting the turnaround with subsequent handover to another internal project manager to continue regular project work
- Tools: Atlassian Suite (Confluence/JIRA), MIRO, Sharepoint; MS Office (PowerPoint, Excel, MS Project)
Project Management/Initiative Establishment and Leadership & Coaching
German Mobile Network Operator
- Leading the “Device Compatibility Initiative” for the network launch
- Defining the scope of necessary activities related to the network launch
- Breaking down requirements and aligning sprint goals, priorities, and coordination at the C-1 level, preparing board decisions
- Deriving and aligning project deliverables
- Program organization: establishing a central governing framework with defined structures and responsibilities
- Steering committee: setting up, conducting, and moderating steering committee meetings with participation/under the leadership of the board, C-1
- Participating in and contributing to board meetings
- Creating transparency and stakeholder management through central, unfiltered reporting
- Centrally consolidating defined activities to determine or provide mitigations/“action guidelines” where improvements are not (ad hoc) possible
- Defining and establishing project management processes around planning, controlling, and reporting
- Identifying impacts on the process landscape and supporting transfer into the line organization
- Tools: Atlassian Suite (Confluence/JIRA), MIRO, Sharepoint; MS Office (PowerPoint, Excel, MS Project)
Deputy Project Lead/PMO/Subproject Manager "Change Management & Communication"
International Manufacturer/Innovation Leader in IT Infrastructure/Engineering
- Defining and establishing project management processes for planning, controlling, and reporting (single point of contact for project and portfolio management)
- Acting as deputy project manager
- Integrating various suppliers and creating project structures for the workstreams "Celonis Process Analysis", "System Analysis", and "Change & Communication"
- Steering committee with CIO and business leads: gatekeeping, moderation, and postprocessing of board decisions
- Defining goals, scope management, co-designing guardrails/project alignment
- Setting up stable project delivery
- Creating, aligning, and executing change management and communication planning, conducting various communications across the company channels in coordination with the CIO or CIO staff (intranet pages; articles; email communication)
- Tools: Atlassian Suite (Confluence/JIRA), MIRO, Sharepoint; MS Office (PowerPoint, Excel, MS Project); Celonis Process Analysis
Project management, conceptual design, implementation consulting, PM coaching
Leading International Retail Group
- Operational project management
- Leadership development, coaching, and training of lead developers into their new leadership role as subproject managers; modeling project management “training on the job”
- Advisory support for overall project management and project teams
- Setting up project structures, creating ownership through clear responsibilities
- Aligning sprint goals; tracking and velocity based on existing gadgets, burndown chart
- Optimizing the Scrum approach in a hybrid setup
- Sparring partner for internal agile coaches regarding agile methodology, tools, and mindset
- Defining goals, scope management
- Ensuring delivery capability, project delivery over the entire period
- Defining and rolling out risk management
- Co-designing guardrails/project alignment
- Project marketing/communication; creating various “highlight” posts and success messages/articles
- Planning drill-down/roadmap and detailed planning for various workstreams and integrating through active dependency management
- Setting up and conducting task forces to enable project progress
- Consolidated project closure report including lessons learned for use in knowledge management, achieved goals to relieve the internal (new) subproject managers
- Tools: Atlassian Suite (Confluence/JIRA), MIRO, Sharepoint; MS Office (PowerPoint, Excel, MS Project); MS Azure DevOps
Interim Manager
Mid-sized IT consulting firm
- Optimized company structures to enable further growth, including development of a 3-year roadmap
- Strategic realignment: individual and group coaching of executive management
- Defined unique selling points
- Defined and implemented, rolled out new product range
- Aligned and defined action plan "Business Development"
- Coached management on key business development and sales strategy questions
- Initiated customer meetings and provided online support during individual coaching focusing on communication techniques (needs analysis/presentation; objection handling; self-presentation), including meeting minutes and debriefing
- Tools: Atlassian Suite (Confluence/JIRA), MIRO, SharePoint; MS Office (PowerPoint, Excel), HubSpot
- Skills: Interim Management, Business Development, Management Coaching
Scrum Master, Multi-Project Manager, Supplier Management Restructuring in Infrastructure
Global insurance group
- Advised on and implemented project approach reengineering / adapted agile methods to a traditional environment through tailored project setup (Scrum/waterfall)
- Supported the Product Owner in backlog refinement, including requirement prioritization
- Prepared, facilitated, and followed up on Scrum ceremonies (Sprint Planning, Sprint Review, Sprint Retrospectives)
- Managed project scope, schedule, and budget
- Multi-project management of assigned suppliers in various database server projects
- Acted as deputy for internal Senior Project Manager
- Prepared decision papers for program leadership
- Integrated various internal and external teams into a high-performing "One Team"
- Participated in and moderated various operational and management steering committee meetings
- Skills: Certified Scrum Master, Project Management, PRINCE2
- Products: Guidewire, Atlassian Suite (Confluence/JIRA), MIRO, MS Office (PowerPoint, Excel)
Scrum Master / Agile Coach
Large retail chain
- Prepared, facilitated, and followed up on Scrum ceremonies (Sprint Planning, Sprint Review, Sprint Retrospectives)
- Led Scrum of Scrums with other Scrum Masters to improve cross-team agile collaboration (SAFe)
- Identified improvement opportunities for greater agility in close collaboration and coaching with Product Owners and teams
Overall Project Lead
Mid-sized insurance company
Phase 1: Implementation project for a Learning Management System (LMS) with a customer-selected LMS provider: set project direction in alignment with sponsors; ran agile project following Scrum; harmonized scope across education areas; mediated and built team cohesion; project leadership; risk management; designed fitting evaluation approach; prepared steering committee meetings
Phase 2: Turnaround management due to separation from the previous LMS provider: executed negotiation approach; evaluated options and contributed to decision documents for the executive board; managed and led full negotiations in English; achieved the best possible outcome; supported decision making up to the strategic board decision
Phase 3: Evaluation of new tool vendors: overall project leadership; drove decision making on evaluation subject; designed and obtained management approval for a three-stage evaluation process; managed quantitative rating and weighting; ran evaluation workshops with tool vendors; created evaluation tools like a "scoring catalog" with over 200 requirements; managed data collection and analysis phase; prepared necessary management decisions (V-1); conducted delta analysis before contract signing; defined scope for final LMS features; handed over to internal project manager
Skills: Atlassian Confluence, Ubuntu, various Learning Management Systems including open source
Sub-Program Manager Quality
Logistics group
- Led sub-program for two strategic projects focused on "Quality Assurance"
- Planned and controlled program activities for the quality aspect
- SST to external software suppliers
- Reported to overall program management
- Set up and facilitated workshops
Program Management
Insurance company
- Multiprogram management: Leading project teams in client programs (onsite/offshore/nearshore)
- Disciplinary leadership responsibility (> 200 employees)
- Central client contact – head of the steering committee
- Developing concrete solution approaches for existing delivery programs
- Optimizing governance processes in ongoing programs
- Optimizing the global delivery process (offshore/nearshore/onsite)
- Transitioning two client programs (each > 100 employees) from waterfall to agile (Scrum)
- Contributing to strategy development
- Coaching teams and individuals
- Supporting the transition of delivery to new suppliers
Deputy Program Management Office Lead (IT Workstream)
Major banks
- Developed a roadmap to enable accelerated setup of multiple separation projects within the bank’s process and committee structure
- Conducted cross-entity blind-spot analysis together with enterprise architecture across the entire program scope to identify IT-related applications relevant to separation
- Designed the approach, secured management approval, and executed up to the declaration of the application list "freeze" by management decision
- Supported the Application Development cluster in setting up time-critical project initiatives in coordination with enterprise architecture and business units
- Clarified scope for the Production Organization cluster in "ITSM processes for services outsourced to the former parent company"
- Served as point of contact for the project offices of the separation projects; facilitated the weekly cross-program PMO standing meetings
- Acted as the program leadership’s delegate in task forces to address critical issues such as achieving key milestones or ensuring separation of data communication
- Program marketing: wrote articles about the program initiative to separate the IT infrastructure ("Basic Infrastructure")
- Single point of contact for aligning program planning with release management
- Supported the organization, preparation, and follow-up of the weekly status meeting in the IT workstream
- Assisted with financials and took part in alignments with business units and the PMO for the overarching separation program
- Represented the internal PMO lead for programs
- Tools: Clarity, MS Office 2013, SAP, MS Office
Deputy Project Lead Elsterlohn II; Management Consulting
Financial Administration Data Center
- Operational project management
- Preparing, attending, and following up on steering committee meetings, including across authorities
- Implementing a rolling planning approach, including introducing an agile methodology/mindset
- Setting up communication structures with internal and external stakeholders
- Streamlining planning, controlling, and reporting
- Establishing appropriate communication and escalation channels to various authority management teams
- Preparing, attending, and following up on status jour fixes
- Skills: Agile project management, Scrum, large-scale project, KONSENS, risk management, ELSTAM, coaching subproject leads
- Tools: Atlassian Confluence, Atlassian JIRA, Microsoft SharePoint, MS Office
EPIC Owner Wholesale Rollout/Scrum
Leading car manufacturer in southern Germany
- IT coordination of requirements implementation in the global rollout of the new web platform (garage, car configurator, dealer locator for over 50 country organizations)
- Requirements engineering using Scrum approach
- Interface between the business unit and contracted development firms for CMS and SC components
- Tools: MS Office, Confluence, JIRA
Program Management 'Quality'
Leading telecommunications company
- Led a company-wide program to optimize customer processes in the DSL and mobile business segments as well as cross-cutting topics such as quality assurance, customer communication, and change management
- Managed multiple subprojects and workstreams
- Defined scope and structured program content from concept to implementation
- Monitored program activity progress, resolved conflicts, and initiated escalations
- Established and ensured a closed-loop planning, controlling, and reporting cycle
- Overall project manager meetings: preparation, follow-up, and facilitation
- Prepared decision papers on the program’s strategic direction for department heads and executive board
- Coached and supported client subproject leads on PM methods
- Steering committees (executive board, department heads)
- Defined appropriate change management measures and planned the implementation of a defined mindset shift among the workforce
- Tools: MS Office
Project Management (Focus on Project Setup)
Leading insurance company
- Advising the business project director on goal setting and on the PM methodological approach for planning
- Supporting the project structure implementation for the entire project including setting up the work breakdown structure (WBS) and subproject boundaries
- Assessing test approach / test scope
- Reviewing subproject objectives including analyzing internal and external dependencies to ensure the work package planning is clearly separated
- Providing all phase-relevant deliverables of the PIP such as project brief, capacity planning, timeline, and budgeted effort in OPX2 (Planisware)
- Steering committees (board level, division heads): preparing decision papers for business direction decisions up to the implementation draft
- Accompanying the project through the full approval process including risk assessments, project board (determining IT feasibility), PMR
- Building the PMO: providing all relevant templates, integrating project processes to enable a closed loop planning / controlling / reporting cycle
- Handing over the project to the overall project director for continuation in regular project operations
- Business analysis
Program Management Office (PMO), Deputy Project Manager, Business Analyst
Leading insurance group / international branch
- Acting as deputy to the IT program manager during absences
- Designing and running a chain of workshops for the full project planning of the IT program
- Supporting subprojects in daily operations – assisting with acceptance of key documentation (general design, functional specs, detailed design)
- Supporting the IT project manager in preparing steering committee decisions
- Leading the "Master Data Push" task force: cleaning master data differences, following up on defects (HPQC) and change requests (ClearQuest)
- Budget, risk, and project plan controlling (tracking effort, change requests), preparing materials for steering committees, creating posting items in SAP-PS and OPX2
- Reporting: meeting the information needs of various stakeholders across all reporting levels
- Gatekeeping "status meetings": preparing, moderating, and following up on program status meetings
- Internal/external communication for the overall program (intranet, IT newsletter, events)
- Test management / defect management: participating in international daily test status calls to identify and prioritize issues
- Tools: OPX2, SharePoint, ClearQuest, HPQC, SAP CO, SAP FI, SAP-PS, MS Office
Program Management Office (PMO), Interim Project Manager "Rollout & Retirement"
Leading telecommunications company
- Interim project manager for "Rollout & Retirement" as part of the standardization of the call center infrastructure
- Concept & project setup
- Gatekeeping steering boards: preparing, moderating, and following up on project steering committees with top and middle management
- Agenda setting (defining and refining topics / decision needs)
- Initial meetings / building consensus with business and IT management
- Operational program management: intensive support of various projects, handling escalations (budget, timeline)
- Creating project management tools and running workshops (e.g., lessons learned)
- Single point of contact for reporting: meeting information needs of different stakeholders
- Identifying and driving significant change requests after the introduction of the "TOP-S" tool
- Risk monitoring: setting up risk reporting and monitoring for the program
- Gatekeeping "status meetings": preparing, moderating, and following up on program status meetings with IT project managers
- Internal/external communication: establishing and coordinating full program communication; advising on communication strategies
- Program marketing: editing and writing posts in German and English
- Verification / sparring partner for the test approach
- Tools: TOP-S, iQ-Rep, MS Office
PMO Setup, Process Analysis
Leading insurance company
- Introducing a project management tool in the group
- Reviewing the test process for optimization opportunities and quick wins
- Supporting internal management in building the project office (e.g., developing a risk management template)
- Preparing and moderating project meetings
- Contributing to various meetings, test jour fixes, and subproject manager meetings
- Technologies: OPX2, MS PowerPoint, MS Excel, MS Visio
Project Manager Support / Conceptual Consulting / Business Analyst
International bank / premium segment
- Supporting internal management in setting up the multinational project / rollout of standard processes
- Co-managing the project for different locations in Europe & the USA; project organization
- Conceptual support in defining the approach for creating service requirements for processes at each location
- Working on the development of standard processes with IT architecture (current state analysis & target design); coordinating with internal auditors
- Supporting preparation and achieving board-level decisions
- Consulting / coaching on internal / external communication (cross-department)
- Reporting: creating various regular reports from the project team to the steering board
- Advising on the rollout of banking core applications via Citrix infrastructure
- Advising the overall project director on current trends, risks, and quality management; acting as leave cover
- Technologies: Augeo Central, Citrix, MS PowerPoint, MS Excel, MS Project, MS Visio, JIRA
Division reorganization, international multi-project management
Leading mobile communications company
- Supported internal management in setting up and operating a multinational benchmarking large-scale project (end-to-end performance) in the field of mobile broadband technologies (EDGE, UMTS, HSDPA)
- Project management/coordination, tracking & monitoring of project progress across different countries in Europe
- Project office, project organization, e.g. preparing, running, and moderating project meetings; regular status meetings with marketing and operations
- Supporting and coordinating activities related to the introduction of tool-based test automation in the national subprojects
- Conducting analyses of test results with a focus on quality assurance of input/output data to provide insights for senior management
- Advising on internal/external communication; single point of contact for marketing, operations, and the project team
- Creating various regular reports, from technical presentations for the project team to project status reports for top management (CTO reporting)
- Advising the department head on current trends, risks, and implemented measures; representing the department head at meetings
- Technologies: HP IT Governance Center, HP Quality Center, MS PowerPoint, MS Excel, MS Visio, MS Project
Quality assurance; Test management
Bank of a world-leading automotive group
- Test management, test planning, test design for extending existing front-end systems of dealer representations in Europe
- Functional testing, application testing, system testing, integration testing, acceptance testing
- Test organization, e.g., setting up Quality Center (Test Director) to monitor test progress and defect tracking
- Testing, e.g., test case identification, test execution, and support
- Coordinating test activities at various locations in Europe
- Gap analysis/gap clarification in specifications
- Project management support
- Technologies: SQL Navigator, XML Spy, MQ Series, HP Quality Center, MS Project, MS Office
Software testing in a large Java project
Major bank in Frankfurt
- Extensive knowledge of software testing/quality assurance across all test phases
- Applying methodological approaches in a large Java project within a banking context
- Supporting and training staff in methodological working methods and knowledge transfer
- Responsible for thoroughness and mental flexibility in special tasks
- Executing test procedures with a strong goal orientation
Industry Experience
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Experienced in Insurance, Telecommunication, Banking and Finance, Retail, Healthcare, and Manufacturing.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Information Technology, Quality Assurance, Operations, Strategy, and Product Development.
Summary
- More than 23 years, confirmed by numerous written client references (available on request)
- Hands-on cross-industry experience in project work in various roles such as Project Manager, High-Level PMO, Test Manager as well as Interim Manager, Agile Coach, Epic Owner, and Scrum Master in complex, heterogeneous, mostly international and multicultural environments. Focused involvement in new development, greenfield, innovation, digitalization, change, and transformation projects.
- Key assets: comprehensive consulting, conceptual design, coaching/training, and execution in all aspects of effective (agile and/or traditional – Scrum/Kanban/SAFe/Prince2) project management. Expert, operational manager in supporting strategic programs, flagship projects, vendor management, as well as in establishing and leading project management offices (PMOs). Excerpt of core competencies:
- TURNAROUND MANAGEMENT: identification of project/program "misalignments", i.e.: determining health status, identifying necessary corrections, defining and initiating measures, implementing actions, tracking until success
- SERVANT LEADERSHIP: appreciative orchestration
- HOLISTIC EXECUTION: Getting things done! Focus on effectively achieving project goals according to scope without blinders
- ONE TEAM: integrating and harmonizing the individual project players into a functioning, motivated team (program, project) including vendor management and distributed team structures (offshore/nearshore/onsite teams)
- STAKEHOLDER MANAGEMENT: effective expectation management bringing stakeholders together to create stable guardrails for the project, communication tailored to the audience on an equal level
- CHANGE MANAGEMENT & COMMUNICATION: translating change into employees' language and gaining acceptance
- STRUCTURING: creating an optimally sized, i.e. needs-based, project platform for the effective delivery of project goals
- COACHING & TRAINING: sharing long-standing cross-industry best practices from nearly 25 years of professional experience. Shadow management and training on the job in leadership development
- PROGRESS TRACKING & RISK MANAGEMENT: establishing lean project structures and processes as needed to increase transparency and control options (planning-controlling-reporting cycle)
- COMPOSURE: professionalism, integrity, loyalty in extremely challenging project and personnel situations
- AGILE EVANGELIST: introducing or transitioning existing organizational structures to an agile mindset, guiding the mindshift towards agile mindset, tools and practices with the goal of pragmatically increasing collaboration effectiveness
Skills
- Atlassian Confluence
- Atlassian Jira
- Certified Scrum Master
- Clarity
- Various Learning Management Systems
- Guidewire
- Ilias
- Jabber
- Konsens
- Microsoft Sharepoint
- Ms Office
- Ms Office 2013
- Risk Management
- Time4you
- Ibm Ispf
- Ms-dos
- Mvs, Os/390
- Unix
- Windows
- Cobol
- Java
- Javascript
- Jcl
- Pascal
- Pl/sql
- Shell
- Tcl/tk
- Access
- Db2
- Lotus Notes
- Oracle
- Sql
- Cics
- Ims/dc
- Internet, Intranet
- Mms
- Tcp/ip
- Voice
- Windows Networking
- Ms Office (Project, Powerpoint, Excel, Visio, ...)
- Sap-ps
- Sharepoint
- Sqs-test Organisation Platform (Top)
- Sqs-test/ Professional
- Sqs-test For Windows
- Sqs-bit
- Hp Test-director/quality Center
- Hp Winrunner
- Hp It Governance Center
- Pvcs-tracker
- Pvcs Version Manager
- Cvs
- Vss
- Adonis
- Jira
- Confluence
- Clearquest
- Augeo Central
- Opx2
- Testquest
- Top-s
- Iqrep
- Drive2
- Project Management
- Program Management Office (Pmo)
- Project Coordination
- Risk Management
- Coaching/training
- Establishment Of Audience-appropriate Communication Flows
- Management Reporting
- Project Marketing/positioning
- Document Testing
- Requirements Validation
- Process Analysis/evaluation (Spice Second Assessor)
- Functional Testing
- System/integration Testing
- Application Testing
- Acceptance Testing
- Test Methods
- Test Organization
- Test Management
- Program/project Management In Practice - Eye For The Essential - Ability To Distinguish Important From Urgent, Outline Problems Precisely, And Design Best Practice Solution Approaches
- Excellent Manners/strong Management Affinity/diplomatic Finesse - Sensitivity To The Needs Of Different Management Levels
- Strong Social Skills/confident Handling Of People (Multicultural Environments) And Critical Situations/de-escalations/trade-off Situations/"lessons Learned" (Technical/it)/enjoyment Of Coaching And Conducting Training
- Proven Time Management/structured Working Style
- Communicator By Passion In Word And Writing - Mediation/moderation Talent/conference Speaker/project Marketing (Journalistic Know-how, Among Others From A Sabbatical At Bloomberg Tv, London)
- Domain Knowledge: Dresdner Bank, Postbank, Deutsche Bank, Sal. Oppenheim, Bmw Fs, Renault Paris, Ver.di, Gez, T-mobile (Ghs), Telekom Deutschland, 1&1 Telecom, Daimler Benz, Finanzverwaltung Nrw, Db Netz, Axa Group Solutions Germany (Ags), Lvm Versicherung, Lidl Foundation, Axa Group Health Insurance, Software Quality Systems (Sqs), Platow Börsenbrief, Bloomberg Tv
- Elstam Databases
- Focus Areas: Agile Project Management
- Kanban
- Scrum
- Management Experience In Large-scale Project Companies
- Prince 2
- Project Management
- Operating Systems: Ubuntu
Languages
Education
Communication research, with a focus on computational linguistics, sociology and political science
Certifications & licenses
Adonis Certified
Certified Scrum Master
Certified SPICE Assessor
ISTQB
SQS Basic Training in Software Testing
SQS Professionally Certified
SQS Additional Training "Technical Process Consultant"
Certified for SQS-Test/Professional Tool Family
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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