Ciro Manno - Enterprise Consultant

Q: Where is Ciro based?

Ciro is based in Paderborn, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Ciro speak?

Ciro speaks the following languages: Italian (Native), German (Advanced), English (Advanced), Spanish (Advanced), Portuguese (Elementary), Russian (Elementary) .

Q: How many years of experience does Ciro have?

Ciro has at least 19 years of experience. During this time, Ciro has worked in at least 4 different roles and for 4 different companies . The average length of individual experience is 5 years and 10 months . Note that Ciro may not have shared all experience and actually has more experience.

Q: What is Ciro's latest experience?

Ciro's most recent position is Enterprise Consultant at Freelancing .

Q: What companies has Ciro worked for in recent years?

In recent years, Ciro has worked for Freelancing , Rakuten Symphony , and Ericsson GmbH .

Q: Which industries is Ciro most experienced in?

Ciro is most experienced in industries like Telecommunication and Information Technology .

Q: Which business areas is Ciro most experienced in?

Ciro is most experienced in business areas like Project Management , Information Technology , and Quality Assurance . Ciro also has some experience in Operations and Product Development .

Q: Which industries has Ciro worked in recently?

Ciro has recently worked in industries like Telecommunication and Information Technology .

Q: Which business areas has Ciro worked in recently?

Ciro has recently worked in business areas like Project Management , Information Technology , and Operations .

Recommended expert

Paderborn, Germany

Experience

Oct 2023 - Present

2 years 6 months

Paderborn, Germany

Remote

Enterprise Consultant

Freelancing

Independent consulting engagements supporting technology organizations on governance, system integration, and delivery structure.  Supported technology organizations in strengthening governance, system integration planning, and delivery structure.  Reviewed BSS/OSS modernization and data migration programs, validating effort estimates and identifying delivery risks.  Introduced simple reporting and tracking tools to improve coordination across distributed teams.  Advised on integration planning and governance, helping teams improve delivery structure and stakeholder alignment.

Oct 2022 - Apr 2023

7 months

Düsseldorf, Germany

Hybrid

Senior Program Manager

Rakuten Symphony

 Led delivery of the BSS platform supporting the launch of new mobile services, coordinating engineering, operations, and external partners.  Worked with Product, Engineering, and Operations teams to align technical workstreams with key business milestones.  Improved release governance and deployment coordination, reducing operational errors and improving delivery reliability.  Introduced simple reporting and tracking tools to improve coordination across distributed teams.  Responsible for programs up to €6M and international teams of more than 100 staff across seven locations, ensuring technical readiness for service launch.

Jun 2016 - Sep 2022

6 years 4 months

Düsseldorf, Germany

Hybrid

Program Director

Ericsson GmbH

Programs up to €20M | 100+ staff | 7 locations  Led large OSS/BSS transformation programs across multiple countries, coordinating engineering teams and customer stakeholders during platform modernization.  Program lead for the UK ESN MVNO initiative, delivering billing and operational systems to full operational acceptance.  Directed BSS deployments across six countries, integrating CRM, billing, and provisioning systems to support new service launches.  Introduced KPI-based reporting and governance, improving delivery predictability and strengthening management oversight.  Led recovery reviews of underperforming programs, restoring cost control and stabilizing delivery performance.  Worked with sales and account leadership on scope definition, delivery planning, and technical input for major tenders.

Apr 2006 - May 2016

10 years 2 months

Paderborn, Germany

Hybrid

Program Manager / Delivery Manager

Optiva Deutschland GmbH

 Led platform transformation and system integration programs across Europe, Latin America, and the Middle East for major telecom operators.  Delivered convergent billing and rating system transformations supporting the introduction of new digital services.  Delivered large-scale system replacements supporting more than 10 million subscribers, improving processing performance by 20% and data accuracy by 15%.  Introduced structured QA processes and governance, reducing defect rates by 30% and improving UAT productivity by 40%.  Managed complex data migration programs involving more than 10 million records with full validation and no critical incidents.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Telecommunication and Information Technology.

Telecommunication

Information Technology

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Project Management, Information Technology, Quality Assurance, Operations, and Product Development.

Project Management

Information Technology

Quality Assurance

Operations

Product Development

Summary

I am an experienced enterprise consultant with a proven track record in IT, telecommunications, and technology-driven industries. I excel in delivering complex, multi-country projects that align technology with business objectives, improve operational efficiency, and drive customer satisfaction. My background includes successful management of BSS/OSS, CRM, and digital programs using Agile and SAFe methods. Throughout my career, I have led large-scale initiatives, optimized cost and delivery, and implemented effective governance and integration strategies. I focus on transforming business objectives into actionable solutions by leveraging international experience and mentoring high-performing teams.

Skills

Leadership & People Mgmt.
Leading Cross-functional Teams
Mentoring & Coaching
Stakeholder Management
Program & Project Delivery (Agile, Safe, Waterfall)
Portfolio, Change & Transformation Management
Sla & Performance Management
Customer & Business Focus
Effective Communicator Across Cultures And Hierarchies
Strategic Thinker With Strong Business Analysis Skills
Enterprise Transformation & Process Optimization
System Integration & Data Migration
Tmf Frameworks: Sid, Etom, Tam
Bss & Oss, Crm, Erp
5g, 4g, Volte, Iot
Devsecops, Ci/cd, Cloud, Web Services
Virtual & Private Networks
Tools: Jira, Confluence, Ms Project, Ms Office, Ms Sharepoint, Github, Devops, Chatgpt, Copilot, Google Suite, React

Languages

Italian

Native

German

Advanced

English

Advanced

Spanish

Advanced

Portuguese

Elementary

...and 1 more

Education

University of Naples "Federico II"

Master of Science · Electronics Engineering · Italy · 3.8/4.0

Certifications & licenses

Certified SAFe 6 Agilist

Scaled Agile · Germany

AWS Certified Cloud Practitioner

AWS · Germany

Certified ScrumMaster®

Scrum Alliance® · Germany

Project Management Professional (PMP)Ⓡ

PMI Project Management Institute

Statistics

Experience

Total positions 4

Experience in Telecommunication 19.5 y

Avg length 4 y 10 m

Longest experience 10 y 1 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Enterprise Consultant, Senior Program Manager, Program Director

Main industries Telecommunication, Information Technology

Main business areas Project Management, Information Technology, Quality Assurance

Qualifications

Highest degree Master

Certifications earned 4

Profile

Created

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Ciro based?

Ciro is based in Paderborn, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Ciro speak?

Ciro speaks the following languages: Italian (Native), German (Advanced), English (Advanced), Spanish (Advanced), Portuguese (Elementary), Russian (Elementary).

How many years of experience does Ciro have?

Ciro has at least 19 years of experience. During this time, Ciro has worked in at least 4 different roles and for 4 different companies. The average length of individual experience is 5 years and 10 months. Note that Ciro may not have shared all experience and actually has more experience.

What roles would Ciro be best suited for?

Based on recent experience, Ciro would be well-suited for roles such as: Enterprise Consultant, Senior Program Manager, Program Director.

What is Ciro's latest experience?

Ciro's most recent position is Enterprise Consultant at Freelancing.

What companies has Ciro worked for in recent years?

In recent years, Ciro has worked for Freelancing, Rakuten Symphony, and Ericsson GmbH.

Which industries is Ciro most experienced in?

Ciro is most experienced in industries like Telecommunication and Information Technology.

Which business areas is Ciro most experienced in?

Ciro is most experienced in business areas like Project Management, Information Technology, and Quality Assurance. Ciro also has some experience in Operations and Product Development.

Which industries has Ciro worked in recently?

Ciro has recently worked in industries like Telecommunication and Information Technology.

Which business areas has Ciro worked in recently?

Ciro has recently worked in business areas like Project Management, Information Technology, and Operations.

What is Ciro's education?

Ciro holds a Master in Electronics Engineering from University of Naples "Federico II".

Does Ciro have any certificates?

Ciro has 4 certificates. Among them, these include: Certified SAFe 6 Agilist, AWS Certified Cloud Practitioner, and Certified ScrumMaster®.

What is the availability of Ciro?

Ciro will be available full-time from March 2026.

What is the rate of Ciro?

Ciro's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.