Marcus B.-Senior Transformation and Program Lead
Check rate
Experience
Senior PMO Lead / Transformation Office Consultant
International Family-Owned Company
International Family-Owned Company | Revenue of more than 1 billion EUR | CONFIDENTIAL
- Established and operationalized a company-wide PMO; took over the initial management function during ongoing operations.
- Structured a portfolio of more than 15 strategic transformation initiatives across several countries and functions.
- Designed project intake, decision levels, responsibilities and regular steering meetings; management reporting as well as risk and dependency management.
- Established the PMO environment with Microsoft 365, Planner Premium, Teams, SharePoint and Forms; planned reporting and prepared the structured handover to an internal PMO organization.
Strategic PMO Consultant
1&1
Company-Wide Conversational AI Program
- Strategic consulting and operational support in establishing and scaling a company-wide AI program for customer service and support.
- Defined key performance indicator (KPI) systems, business case analyses, reporting and governance; quality assurance for automated service processes and AI components.
Senior Transformation & PMO Consultant
Berlin Senate Chancellery
Public Administration and EU-Wide ICT Procurement
- Strategic consulting and operational program management to further develop the ICT architecture and central digitalization initiatives of the Berlin administration.
- Structured governance and decision-making processes involving administration, procurement and committees; coordinated central decision-making bodies.
- Designed and provided quality assurance for EU-wide ICT procurement: specifications, criteria catalogs, evaluation models and decision proposals for senior management.
- Provided decision support for digital workplaces, location-independent working, integrated communication and collaboration (Unified Communications and Collaboration, UCC), open source, digital sovereignty and AI-supported services.
Business Analyst & Project Manager Process Management IT Telecommunications Systems
Stadtwerke Bochum
- Led the realignment and positioning of the 'Connect' sector as a company-wide fiber-optic provider
- Monitored the architectural redesign of the systems infrastructure, including optimization of processes and personnel structures
- Designed and implemented a comprehensive modernization strategy for IT and telecommunications systems
- Managed stakeholder relationships to ensure alignment between business objectives and technology implementations
IT Senior Project Manager / PMO & Enterprise Transformation
goetel GmbH
Fiber-Optic and Infrastructure Transformation
- Established a program management office to synchronize transformation projects, milestones and reporting standards.
- Managed architecture and integration for customer relationship management (CRM), enterprise resource planning (ERP), business and operations support systems (BSS/OSS) as well as telecommunications and infrastructure construction management.
- Developed current-state and target architectures, data flows, interface models, implementation plans and decision proposals.
- Conducted in-depth process analysis and optimized responsibilities between business units, IT and operations; translated them into concrete work packages.
PMO & Transformation Lead
Liberty Networks / HelloFiber
Building a Telecommunications Provider
- Built a program management structure and operating model for a new fiber-based telecommunications provider.
- Designed digital sales channels, customer processes, product and data models, as well as CRM/ERP integration and automated service provisioning.
- Structured the market launch plan, roles, permissions, interfaces, and regulatory requirements; coordinated business units, technology teams, suppliers, and partner companies.
Co-Founder & Digital Transformation Consultant
Urban Art Kids
- Led the founding of the non-profit organization "Urban Art Kids e.V." to promote access to art for children
- Developed and implemented an initial set of support activities and programs to achieve the mission objectives
- Oversaw the planning and concept phases for a blockchain-based platform to securely manage, present, and exchange physical and digital artworks created by children
- Initiated the use of Non-Fungible Tokens (NFTs) for rights management and evaluated the introduction of Social Coins to increase community engagement
Stakeholder and Project Manager
Liberty Networks GmbH
- Coordinated and communicated with stakeholders throughout the entire project lifecycle
- Designed and implemented digital sales channels to optimize the customer experience and sales process
- Introduced a program management framework to track project milestones and coordinate team activities
- Established a scalable and secure IT infrastructure as a solid foundation for business operations
- Oversaw the order process from customer initiation through completion
- Coordinated system integration between ERP systems and Liberty Global to improve data exchange and operational efficiency
Business Analyst & Process Management Project Manager
Stadtwerke Bochum „Connect“
Fiber and Infrastructure Transformation
- Transformed a traditional infrastructure division into a modern fiber organization.
- Redesigned IT and telecommunications systems, end-to-end processes, and organizational responsibilities.
- Developed a modernization plan for system integration, automation, and digital workflows in ongoing operations.
IT Senior Project Manager
goetel GmbH
- Responsible for the end-to-end management of complex projects in system architecture, with a particular focus on CRM, ERP, and the TKI construction management platform
- Established a program management office (PMO) to synchronize project milestones with the defined framework conditions
- Coordinated the implementation of the TKI construction management platform to optimize data exchange through integrated system solutions
- Managed the interfaces between CRM and construction processes to ensure smooth data exchange and adapt workflows
- Supported change processes, including effective stakeholder communication and the adaptation of workflows to support the company’s objectives
Project Manager / Enterprise Process Transformation
Tipico Co. Ltd
International Branch Operations
- Independently analyzed the complete operating model and end-to-end transaction processes using BPMN (Business Process Model and Notation), a standard for process modeling.
- Prioritized key risks, process gaps, and compliance requirements; translated them into specific transformation projects.
- Contributed to e-money and digital wallet concepts and defined metrics and reports for settlement, compliance, risk, and partner management.
Digital Transformation and Program Delivery
FUNKE Mediengruppe / Cornelsen Verlag
- Led the introduction of a group-wide e-paper solution and a scalable platform for subscriber and rights management.
- Introduced new editorial, incident management, and implementation processes; connected product management, process design, platform integration, and change management.
Project Manager
Tipico Co. Ltd
- End-to-end process analysis and optimization in retail using BPMN and creation of related documentation
- Initiation and execution of risk analyses in the context of company-wide changes and transitions
- Ensured financial compliance and collaborated with external auditors
- Implemented agile methods to quickly identify and resolve process bottlenecks
- Contributed to the design and implementation of an e-money solution to improve payment processing and increase customer satisfaction
Interim Product Management
Telefónica Germany GmbH & Co. OHG
- Led the consolidation of several fixed-line products to simplify and improve the product portfolio
- Refined the overall product strategy to align with business goals and market requirements
- Implemented measures to increase the operational efficiency of the product line in support of the business strategy
Subproject Manager (Senior Project Management) Operational Launch of Manual Process
Toll Collect
- Developed and coordinated the infrastructure for the efficient operation of the manual process
- Led and developed a high-performing team to promote cohesion and alignment with project goals
- Created and coordinated a practical operational launch concept for effective implementation
- Evaluated and coordinated operational topics to ensure a smooth rollout
- Coordinated the departments involved across the company to optimize collaboration and achieve project goals
Project Manager Media & Publishing
FUNKE MEDIENGRUPPE - FUNKE DIGITAL GmbH
- Introduction of the e-paper format with technical infrastructure optimization to ensure an efficient editorial workflow
- Implementation of new workflows to increase efficiency and quality and focus more strongly on customer orientation
- Oversight of the development and company-wide rollout of a scalable platform for subscriber and rights management using Lean and Agile methods
Subproject Manager
Cornelsen Verlag GmbH
- Implementation of new XML schemas (DITA) to modernize the data architecture and enable content reuse across different platforms
- Comprehensive evaluation, documentation, and consolidation of existing BPMN processes to optimize workflows and increase operational efficiency
Senior Consultant for Program and Project Management
Telefónica • Deutsche Telekom • Tele Columbus • Toll Collect
- Program and project management for mobile communications, mobile virtual network operators, and their technical platforms, roaming, billing, and operational launches.
- Portfolio and service management for partner platforms; establishment of an agile delivery organization and standardized governance processes.
- Tele Columbus Mobile: market launch on time and within budget, technical specifications, business case analyses, and operational launch.
Product Management and International Program Implementation
Vodafone
- Establishment of an independent app development unit and management of international product and platform initiatives.
- Introduction of solutions for device management, software updates, diagnostics, and portals on end devices.
- Responsibility for product strategy, implementation plans, business cases, customer experience, and cross-functional execution; scaling digital services to reach millions of users.
Strategic Technology and Innovation Consulting
DaimlerChrysler / Fleetboard
- Project management for telematics, navigation, and digital mobility solutions, including the trade fair demonstrator „Command Interactive“.
- Technology evaluation, innovation scouting, and business case analyses for mobile commerce, location-based services, and mobility portals; consulting for strategic portfolio management and functions close to the CFO.
Entrepreneurship and digital business development
surver:internetwork • Razorfish • Icon Medialab
- Building digital platforms and new business areas; founding a European streaming pioneer and working on projects for Microsoft, ARD, Deutsche Telekom, Bertelsmann, and other large companies.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication, Media and Entertainment, Information Technology, Automotive, Utilities, and Government and Administration.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Information Technology, Product Development, Strategy, Operations, and Research and Development.
Summary
Yes – especially the opening can be more concise. Infrastructure management, service providers, migrations and information security should also be presented more clearly.
Senior IT project and transformation manager with more than 20 years of experience managing complex infrastructure, integration and platform initiatives. Combines reliable project management, PMO expertise, technical understanding and solid process management in telecommunications, public administration, infrastructure companies and international corporations.
The focus is on overall organizational and operational management: structuring projects into work packages, milestones and dependencies, identifying critical paths, and reliably tracking deadlines, resources and deliverables. Risks, issues and escalations are managed transparently, while technical matters are translated into concise status reports and well-founded decision proposals.
Extensive experience in establishing and operationalizing Project Management Offices (PMO) and governance structures, in traditional and hybrid project management, and in coordinating parallel business and technical projects. This includes managing internal stakeholders, external service providers, manufacturers, suppliers and partner companies, as well as preparing and following up on coordination meetings, approvals and committee decisions.
Jira and Confluence structures are designed, configured, introduced and continuously developed in day-to-day operations. This is complemented by process analysis and process optimization, including BPMN (Business Process Model and Notation), as well as risk, issue, escalation and dependency management.
Familiar with the requirements of NIS2, ISO/IEC 27001, information security management systems (ISMS) and ITIL-oriented change processes. In migration and cutover initiatives, the focus is on dependencies, risks, approvals, responsibilities, communication, operational documentation and reliable fallback options. Technical decisions and approvals are prepared and implemented together with the responsible architecture, security, operations and change managers.
Skills
The Structure Works. I Would Replace “Basic Technical Understanding” With “Broad Technical Understanding” And Add Migration, Cutover, Information Security And Jira Automations.
Project Planning And Management
- Project Plans, Work Packages, Milestones, Dependencies And Critical Paths
- Reliable Tracking Of Deadlines, Resources, Tasks And Deliverables
- Risk, Issue And Escalation Management As Well As Concise Status Reports And Decision Proposals
- Traditional, Agile And Hybrid Management Of Complex It And Transformation Initiatives
Stakeholder And Service Provider Management
- Central Interface Between Internal It, Technical Subprojects, Business Units And External Partners
- Coordination Of Service Providers, Manufacturers And Suppliers
- Coordination Of Scope Of Services, Deliverables, Deadlines, Responsibilities And Decisions
- Preparation, Moderation And Follow-Up Of Project Meetings, Working Groups And Steering Committees
It Infrastructure, Integration And Operations
- Broad Technical Understanding Of Enterprise Architecture, Platforms, Networks And Operating Models
- Experience With System Integration, Telecommunications, Cloud, Digital Workplaces And Microsoft Infrastructures
- Management Of Infrastructure Changes And Migrations During Ongoing Operations
- Cutover Planning With Approvals, Responsibilities, Communication, Documentation And Fallback Options
- Collaboration With Architecture, Security, Operations And Change Managers
Pmo, Governance And Processes
- Establishment And Operationalization Of Project Management Offices (Pmo) And Transformation Offices
- Governance, Decision-Making, Reporting And Escalation Structures
- Process Analysis And Process Optimization With Bpmn (Business Process Model And Notation)
- Structuring Of Onboarding, Collaboration And Work Processes
- Experience With Nis2, Iso/Iec 27001, Information Security Management Systems (Isms) And Itil-Oriented Change Processes
- Eu-Wide Ict Procurement As Well As Specifications, Criteria Catalogs, Evaluation Models And Decision Proposals For Public-Sector Clients
- Ai-Enabled Transformation Through Artificial Intelligence (Ai), Automation And Digital Services
Tools And Collaboration
- Design, Configuration And Implementation Of Jira And Confluence Structures
- Task, Workflow And Decision Tracking As Well As Jira Automations
- Structuring And Maintenance Of Confluence Content, Including Plugins
- Microsoft 365, Planner, Teams And Sharepoint
- Continuous Professional Development In Architecture, Cloud, Ai And Governance
Languages
Education
Studio Zibold
Specialized training in fashion and portrait photography
Training as an IT specialist for electronic data processing · Electronic Data Processing
Technical College for Business and Law
Studies in Business and Law
Certifications & licenses
Further training in enterprise architecture, AI and governance
Statistics
Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Marcus is based in Berlin, Germany and can operate in on-site, hybrid, and remote work models.
Marcus speaks the following languages: German (Native), English (Advanced).
Marcus has at least 31 years of experience. During this time, Marcus has worked in at least 21 different roles and for 19 different companies. The average length of individual experience is 2 years and 6 months. Note that Marcus may not have shared all experience and actually has more experience.
Based on recent experience, Marcus would be well-suited for roles such as: Senior PMO Lead / Transformation Office Consultant, Strategic PMO Consultant, Senior Transformation & PMO Consultant.
Marcus's most recent position is Senior PMO Lead / Transformation Office Consultant at International Family-Owned Company.
In recent years, Marcus has worked for International Family-Owned Company, 1&1, Berlin Senate Chancellery, Stadtwerke Bochum, and goetel GmbH.
Marcus is most experienced in industries like Telecommunication, Media and Entertainment, and Information Technology. Marcus also has some experience in Automotive, Utilities, and Government and Administration.
Marcus is most experienced in business areas like Project Management, Information Technology, and Product Development. Marcus also has some experience in Strategy, Operations, and Research and Development.
Marcus has recently worked in industries like Utilities, Telecommunication, and Government and Administration.
Marcus has recently worked in business areas like Project Management, Information Technology, and Operations.
Marcus attended Studio Zibold for Specialized training in fashion and portrait photography.
Marcus has 1 certificate: Further training in enterprise architecture, AI and governance.
Marcus is immediately available full-time for suitable projects.
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Calculated based on our freelancers’ daily rates as of 18 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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