Oliver (Kurt) Schulz-Project Lead

As a graduate engineer and business economist, I combine technical expertise, entrepreneurial initiative and an IT background with over 30 years of experience in optimizing business processes. As a former head of sales and marketing, I initiated cross-departmental collaboration at both strategic and operational levels.

From digital ERP and CRM systems to efficient order-to-cash processes and the agile development of CRM organizations: as an interim manager or consultant, I optimize your customer relationship management and thus your revenue growth. I implement sustainable, efficient processes, promote a customer-oriented mindset within the team and create genuine customer proximity. In doing so, I make a significant contribution to the success of your products and services.

• Transformation & Digitization: Whether SAP, Salesforce, contact center or AI software – I know the CRM market. I support you from selection to successful implementation in an agile process that leverages skills at all levels of your organization.
• Customer Service & Customer Care: Has customer satisfaction dropped? Is your service hotline hard to reach? Do customer inquiries not follow the right path, or are processes and KPIs not working? I ensure efficient and optimized service processes, motivated employees and that your customers become “kings” again.
• Process Management & Business Process Analysis: Lean and efficient processes are the key to business success. I conduct and guide systematic analyses as the basis for your software deployments or planned organizational changes.