Inga S.-Senior Project, Program, PMO + Change Management Lead

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Experience
Senior PMO + Change Management Lead
ICIG Business Services GmbH
- Support for a carve-in project involving 5 sites worldwide (3 in Germany, 3 in the US) as part of a global M&A project
- SAP S/4HANA
- Introduction of structures and best practices, as well as a consistent project management methodology for a global carve-in program
- Optimization of tracking, monitoring, and communication
- Development of a change and communication concept to engage the carve-in sites
- Implementation management, stakeholder management
- Coaching and support for the project team regarding project management and communication
- Establishment of a sustainable communication cascade and structures to support the transformation
- Advising and supporting the client project lead
Senior Change Manager
CBS Consulting GmbH
- Support for an SAP S/4HANA implementation for the end customer Elring Klinger, with a focus on organization and communication
- Provision of best practices in change management and organizational development
- Development of a change management strategy and plan for the design phase
- Analysis of organizational readiness, definition of the sponsor cascade, and communication planning
- Stakeholder management: strategy and planning (C-level, regions, and others)
- Coaching the project team on all matters related to change management and communication
Senior Change Manager
DOMO Chemicals
- Support for an SAP S/4HANA implementation for logistics and production
- Stakeholder analysis and stakeholder management
- Change strategy, planning, and roadmap
- Training concept and communication plan
- Management of dependencies (project vs. parallel initiatives)
- Advising and supporting the project team on all matters related to change management
Senior Change + PMO Manager
BASF
- Implementation of a global data integration platform at 5 major R&D sites worldwide (Germany, APAC, AMERICAS)
- Project setup (governance, processes, reporting, roles, organization, planning, risk management)
- Reporting to management
- Responsible for planning and managing the rollouts
- Leadership of the global PMO team and local rollout teams
- Stakeholder and risk management at all management levels (including C-level)
- Creation of the communication plan and management of project communication
- Responsible for training and communication for all sites
- Responsible for project marketing and global communication: intranet, newsletter, local promotional activities
- Creation of a change management concept
- Conducting stakeholder and impact analyses for the project (identification of changes)
- Coaching and advising the client on all matters related to project management and change management
- Creation of a support concept (governance, processes, roles + responsibilities)
- Creation of a training concept and management of training for all rollouts
- Introduction of change management best practices, training of local change and rollout managers
- Management of dependencies with other projects / programs; interface communication
Senior Change Manager
DEKRA
- Global Salesforce implementation
- As-is and gap analysis
- Development of an engagement concept to support the Salesforce implementation
- Definition and development of the change network (sponsor cascade) and the stakeholder management concept
- Establishment of a global / local change management community
- Development of standard best practices as part of a “Change Management Toolkit”
- Training and development of the local change management community (methods)
- Responsible for the global communication campaign
- Stakeholder management from C-level to B-level to support the implementation
- Conducting workshops to define the change concept and stakeholder engagement
- Definition and establishment of collaboration structures and processes within the team
- Guidance and coaching of junior change managers
- Planning, reporting, risk and scope management
Change + Communication Lead
ARLANXEO
- SAP S/4HANA implementation as part of a global carve-out
- Change, impact and stakeholder analysis
- Development and implementation of the change strategy
- Establishment and continuous management of the change network
- Derivation of the communication concept and communication plan in coordination with program management
- Development of communication content and texts for various target groups, coordination and implementation of communication measures
- Cascading content through the change network to ensure engagement
- Conducting workshops and meetings with change network participants
- Coaching stream leads on all change management and communication matters
- Implementation of change processes and cascading them across the organization
- Maintaining documentation and ensuring content availability
- Planning, reporting, risk management, scope management
Senior Project Manager
Novartis Pharma AG
- Various acquisitions and divestments in the areas of M&A, IT, process and compliance management
- Development of a playbook for an international spin-off (scope: 25,000 employees worldwide) covering governance, processes, standards, compliance and communication
- Definition of a change network for stakeholder communication
- Rollout, training and stakeholder engagement (via the change network)
- Communication and stakeholder management
Senior PMO + Project Manager
Sanofi Aventis AG (SBS)
- Sanofi SBS PMO Digital Transformation, introduction of global project management standards
- Management of a project to introduce a methodology standard (toolkit) for implementing project management best practices across the company
- Support for the client in developing change management standards, tools and practices
- Support in establishing transformation program management governance adapted to the client's specific needs
- Stakeholder management and communication
Senior Project Manager
Novartis Pharma AG
- M&A transition & transformation (IT), executive reporting, processes and compliance
- Establishment, development and implementation of executive reporting (C-level management and Executive Board)
- Development of reporting architecture, standards, KPIs and metrics
- Development and implementation of a global training program for M&A IT (strategy, organization, global rollout, monitoring, reporting, management and continuous improvement)
- Stakeholder management at operational and executive levels
- Communication of M&A-related processes and best practices across the organization
- Support for Internal Audit and management of follow-up activities (CAPA)
- Support in ensuring compliance (data security, GxP and others)
- Support in establishing structures and processes for program governance
Sabbatical
Sabbatical
- Further education, travel and personal projects
Change Management Coordinator
Lufthansa Passage AG
- Built and coordinated change management and communications for a global CRM implementation project (replacing legacy systems)
- Set up project structures (planning, budget, risk management, reporting) for the Change + Communications workstream (approx. 30 project staff and 2,000 stakeholders worldwide)
- Developed the organization, concept, business case, and design documents
- Responsible for communications and training (including planning and implementing communication measures)
- Responsible for implementing change management measures in cooperation with the business units (Sales & Customer Feedback Management)
- Ensured compliance with internal and external requirements (works council, others)
- Stakeholder management
- Supported and advised the project team on all change management-related matters
PMO + Change Manager
Novartis Pharma AG
- Change, communications, and PMO management for an international compliance and process harmonization project for Global Commercial IT
- Supported the Program Manager in establishing governance and risk management
- Managed all PMO-related activities, including executive management reporting
- Responsible for transition management and communications (in coordination with 6 regions and 4 Solution Centers)
- Stakeholder management (needs analysis, mapping, ongoing interaction)
- Contributed to the development and rollout of a new training and document management solution
- Implemented best practices and a continuous improvement process
Communication Stream Lead
Syngenta Crop Protection AG
- Change management and communications for a global process consolidation project
- Managed communications across 5 regions for 6 workstreams (approx. 60 project staff globally; approx. 2,400 stakeholders worldwide)
- Established and implemented project structures, organization, and governance
- Led the international communications team, developed and implemented the communications plan
- Expanded and migrated a global stakeholder management database
- Collaborated across programs to minimize risks, create synergies, and transfer knowledge (i.e. use of relevant tools and databases)
Senior Programme Manager
RWE AG
- Turnaround management for a global infrastructure outsourcing program
- Built and led the PMO
- Reviewed and optimized existing governance structures, organization, and processes
- Risk management: implemented new processes and reinforced existing ones
- Optimized processes and closed process gaps
- Developed and optimized quality management measures and acceptance processes (ensuring compliance and closing compliance gaps)
- Stakeholder management and communications
Senior Programme Manager
Novartis Pharma AG
- Led an international cost optimization project in the area of mobile phone usage for Novartis Global Sourcing, IT
- Established and implemented project structures, organization, and processes
- Prepared the business case and implemented financial reporting
- Developed and managed the project plan for piloting and rollout
- Responsible for quality, costs, achievement of objectives, and budget
- Ensured compliance (legal, data privacy), quality management, and acceptance
- Coordinated implementation and rollout in 14 countries
- Built a platform for knowledge transfer and the exchange of best practices
- Developed the target organization (project to line), transition management
- Stakeholder management and communications
Senior PMO + Programme Manager
Vodafone
- Set up and implemented a PMO, including the program organization and processes (planning, reporting, risk management, vendor management) for a strategic innovation project (IP TV)
- Set up and implemented PMO structures (governance, organization, tools, processes)
- Developed and managed a master plan for 12 workstreams, monitoring dependencies and risks
- Change management and communication (including executive reporting)
- Coaching workstream leads
- Quality and risk management, internal compliance
- Support and coordination of end-to-end process testing and friendly user testing
Senior Programme Manager
Novartis Pharma AG
- Set up, implemented and led a PMO, including management of a strategic provider (mobile network operator and service provider) as part of a global outsourcing initiative. This included 5 major programs in the areas of IT, infrastructure and mobile communications
- Planning, coordination and monitoring of the global rollout (76 countries in scope)
- Country-level transition and transformation (taking over contracts, implementing global processes) to introduce a global ´Assetless Managed Mobility Service´
- Transition and transformation of Data Services (transfer of server management to the outsourcing partner, takeover of Blackberry, OBMG and HSMD services)
- HR, knowledge transfer, takeover of contracts with third-party providers
- Risk management for the entire program
- Management of the outsourcing partner
- Leading intercultural teams, coordination of sub-projects
- Ensuring achievement of targets in line with the business case
- Ensuring program compliance (legal, regulatory, IT)
- Leading the PMO, especially designing, setting up and implementing the organization and processes
- Project planning, reporting, risk and issue management
- Monitoring status, progress, target achievement and dependencies
- Change and stakeholder management, communication
- Coaching and advising workstream leads
- Developing the target organization (project to line) as well as transition management and handover
Senior Change Manager
Bombardier Transportation AG
- Global SAP implementation (prototyping), working in the Change Management Center of Excellence
- Coordination, management and oversight of global change management activities
- Stakeholder management (analysis and evaluation, coaching and management)
- Management of the international communications team (planning, implementation)
- Training: needs analysis, planning, coordination
- Development of standardized methods and tools
- Analysis of the organization and role profiles, coordination of training and HR topics
- Advising and coaching IT project management
- Planning, monitoring and tracking of sub-projects and results
Project + Rollout Manager
Deutsche Telekom AG (formerly T-Online AG)
- Rollout and multi-project management for the IT department (CBS BOT: Customer Billing & Services: Backoffice Technology). Responsible for the development, delivery and go-live of various software and infrastructure projects
- Definition of IT and architecture requirements
- Planning of departmental resources (development, configuration, architecture design, technical provision of hardware/licenses, deployment, go-live, commissioning/maintenance)
- Coordination of the areas involved
- Coordination of training and support structures
- Ensuring compliance (especially SOX)
- Risk and task force management: system optimization and stabilization in live operations
- Set up and coordinated a task force core team
- Definition of communication and escalation paths, roles and responsibilities
- Monitoring, error tracking, timely escalation, prioritized error resolution
- Risk and issue management as well as reporting
- Overall management of the organizational and operational units involved
Project Manager, Project Management Coach
T-Systems
- Coaching project managers and setting up project structures for service realignment (SLA)
- Development of the project organization, project structure and methodology
- Setting up project documentation (concept, project plan, quality plan, roles/responsibilities)
- Coaching the project manager on all project management-related matters
Project Manager
Bayer AG
- Support in implementing a Software Asset Management project (license management) for Bayer IT Services
- Development of the target organization for the introduction of Software Asset Management
- Design of role assignments and skill profiles
- Design of interfaces to the target process architecture
- Communication planning
Project, Quality + Test Manager, Partner Coordinator
T-Mobile AG
- Quality + test management (SAP development: Rating & Billing). National and international multi-project management. National: Implementation of new releases and change requests in the SAP IS-T Billing process chain. International: Implementation of a global enterprise employee portal
- Management and coordination of various QM and test projects (DE, CZ, AU, NL, UK)
- Coordination and alignment of activities between business departments, internal software development, third-party providers/suppliers, external software vendors, and international branches
- Development and implementation of QM guidelines and quality gates
- Adaptation of existing QM processes, strategies, and guidelines to SOX requirements
Project Manager
Deutsche Bahn AG
- Work in the in-house consulting department, focusing on optimizing sales processes and sales costs
- Analysis of sales channels and channel mix
- Analysis of the sales IT architecture (based on cost, system, and functionality requirements)
- Evaluation of alternative architecture models
- Development of a cost model and preparation of recommendations for cost optimization
Consultant
Deutsche Telekom (formerly T-Online AG)
- Conducted a market and potential analysis to identify new sales scenarios (Customer Care Services for third-party providers)
- Market analysis and trend research
- Development of business cases and business model scenarios
- Analysis and assessment of economic viability
- Analysis and evaluation of sales interfaces
Consultant
Various SMEs (including DeLaRue, BIRCO, PPA)
- Management and delivery of workshops on CRM strategy and implementation
- CRM strategy and planning
- CRM software selection and architecture
- Change management requirements
Project Manager
Adidas-Salomon
- Managed a global IT architecture consolidation project. Objective: development of a “blueprint” (data, infrastructure, application architecture)
- Designed an architecture model (“blueprint”) for processes, data, applications, and infrastructure
- Developed a value-chain-oriented business process model
- Designed and implemented a standard data model
- Designed guidelines for selecting strategic applications and infrastructure
Head of CRM
CFI Consulting GmbH
- Established and managed the SAP CRM consulting division
- Conducted needs and market analyses
- Developed strategies and market offerings
- Built resources (external and internal) and strategic partnerships
Project Lead
Heidelberger Druckmaschinen
- Established and developed global direct marketing for the Heidelberg Group as part of a global CRM project
- Introduced direct marketing worldwide for the Heidelberg Group
- Designed and implemented a direct marketing strategy
- Coordinated the development of direct marketing activities worldwide (including the Far East)
- Change management, internal project marketing, and project communication
- Defined processes, systems, and interfaces
- Designed and implemented an intranet portal for knowledge management
- Established a competence center for direct marketing and employee training worldwide
Process and Change Management Consultant
Accenture
- Process + change management for international IT implementations
- Change management: designed and implemented a global communication and change program
- Responsible for communication planning and execution (stakeholder analysis, media analysis, message development, scheduling, media design)
- Developed change management service offerings for SAP projects for an internal profit center (development, marketing, documentation, sales support)
- Customer support + user help desk (Deutsche Telekom, Hoechst/Celanese): established a customer help desk for the migration of billing systems
- Designed and implemented the organization and SLAs
- Organizational and staff development (training concepts, employee selection, training)
- Rollout management (Deutsche Telekom): coordinated the nationwide rollout (migration preparation, branch reorganization, risk and issue management, troubleshooting)
- Process analysis and modeling for the contract manufacturing division (Clariant, Basel)
- Current-state analysis and process documentation for contract manufacturing (MasterBatch)
- Contact person + coach for the division manager
- GAP analysis of the existing SAP prototype
Customer and Escalation Management
SAP AG
- Supported the establishment of R/3 Services
- Escalation management for critical SAP projects: analyzed the customer situation
- Developed and implemented an action plan
- Coordinated all areas involved
- Contact person (single point of contact) for customer management
- Risk and issue management, troubleshooting
- Information management and service marketing for SAP R/3 Services & Support: planned, organized, and conducted the first R/3 service congress worldwide in Germany, May 1995
- Developed marketing materials for R/3 Services
- Designed, managed, and implemented a training program for 500 service employees
- Customer satisfaction and survey management for SAP R/3 Services & Support: designed and conducted customer satisfaction surveys in Germany and the USA
- Analyzed results and prepared management summaries
- Designed an action plan to optimize services
- Supported the design and implementation of R/3 service offerings
- Relocation management: infrastructure and space planning, assignment and resource planning
- Developed a voice-menu-controlled telephone interface
Executive Management Assistant
Freudenberg Haushaltsprodukte
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Pharmaceutical, Professional Services, Chemical, Manufacturing, Telecommunication, and Information Technology.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Information Technology, Marketing, Human Resources, Operations, and Customer Service.
Summary
Many years of experience in program and project management, PMO setup and leadership, as well as change management and communication, with almost 30 years of professional experience. I have led and supported complex transformation processes across a wide range of industries and with varying levels of complexity, both nationally and globally. I offer strong leadership skills, but I am also a good team player, and my goal is to create value for companies
Languages
Education
Business Administration
University degree as a qualified translator, English and French · Translation
Certifications & licenses
Corporate Responsibility Manager
P3O (Project, Program and Portfolio Management)
Nlp Practitioner
Sox Compliance
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Inga is based in Engelberg, Switzerland and can operate in on-site, hybrid, and remote work models.
Inga speaks the following languages: German (Native), English (Advanced), French (Intermediate), Spanish (Elementary).
Inga has at least 29 years of experience. During this time, Inga has worked in at least 22 different roles and for 27 different companies. The average length of individual experience is 1 year and 11 months. Note that Inga may not have shared all experience and actually has more experience.
Based on recent experience, Inga would be well-suited for roles such as: Senior PMO + Change Management Lead, Senior Change Manager, Senior Change + PMO Manager.
Inga's most recent position is Senior PMO + Change Management Lead at ICIG Business Services GmbH.
In recent years, Inga has worked for ICIG Business Services GmbH, CBS Consulting GmbH, DOMO Chemicals, and BASF.
Inga is most experienced in industries like Pharmaceutical, Professional Services, and Chemical. Inga also has some experience in Manufacturing, Telecommunication, and Information Technology.
Inga is most experienced in business areas like Project Management, Information Technology, and Marketing. Inga also has some experience in Human Resources, Operations, and Customer Service.
Inga has recently worked in industries like Chemical, Professional Services, and Automotive.
Inga has recently worked in business areas like Project Management, Information Technology, and Logistics.
Inga attended education in Business Administration.
Inga has 7 certificates. Among them, these include: Corporate Responsibility Manager, Scrum Master, P3O (Project, and Program and Portfolio Management).
Inga is immediately available full-time for suitable projects.
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Calculated based on our freelancers’ daily rates as of 14 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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