ITIL Foundation
professionals in Switzerland, matched in minutes from over 15,000 CVs with the power of AI.ITIL Foundation holders understand service value, incident and request handling, change control, and the language of IT service management. Find vetted freelancers in Switzerland who can support service desks, IT operations, and service improvement work, fast and with precision.
Meet FRATCH ITIL Foundation in Switzerland
Georgi S.
Last position:
Founder & Executive Advisor | Transformation, Governance & Interim Management at STOEV Enterprises
- Established and lead STOEV Enterprises as an independent management and strategic advisory firm
- Advisory focus on transformation, governance, organizational development, program management and interim management
- Structuring complex situations and developing clear decision-making foundations for management and leadership bodies
- Developing and further enhancing governance, organizational and operating models
- Executive sparring and management advisory on strategic, organizational and operational issues
- Managing and supporting complex transformation, change and implementation initiatives
- Supporting program and portfolio management, prioritization, roadmaps, risks, dependencies and management reporting
- Taking on interim management and leadership responsibilities to stabilize and further develop organizations and initiatives
- Combining a strategic management perspective with a pragmatic, execution-focused approach
- Focus on customer orientation, service excellence and alignment between management, business units, IT, customers and external partners
- Advisory services in IT transformation, IT governance, service & operations management, infrastructure and platform services, as well as sourcing and supplier governance
- Experience in complex, technology-driven and regulated organizations, as well as in the Swiss federal environment
Bettina D.
Last position:
External Marketing Manager for SMEs (Owner) at Bettina Dudek Marketing
External marketing management for SMEs in Switzerland. I bring strategy and execution together so that marketing doesn't end up in a drawer.
Three areas across the customer journey:
- Marketing strategy
- Visibility and customer acquisition
- Customer retention and growth
Focus on the B2B and tech sectors. I've always worked in IT, just from a different perspective each time: as a project manager at an elevator manufacturer, as a Product Owner in the automotive industry, and as a marketer in the data center market. More than ten years, three industries, one constant: translating complex technology so it resonates with the audience.
Think in a structured way. Get things done pragmatically.
Rui A.
Last position:
Business IT Project & Program Manager, Salesforce CRM, Retail market at MET Holding AG
- Defined and launched a major European digital transformation program, leading a six-bidder RFP, overseeing solution blueprint development and co-developing the business case, roadmap and multimillion budget. Secured board approval within five months.
- Built and led a multidisciplinary delivery organization of nearly 50 people at peak, spanning internal teams and three external partners. Defined responsibilities, allocated resources, set priorities and oversaw vendor performance, coordinating 200+ stakeholders.
- Led the two-year delivery of a common Salesforce CRM and digital sales portals across four EU subsidiaries, integrating local systems through MuleSoft Anypoint. Connected to Databricks for reporting, and embedded Databricks-based pricing and credit checks into the sales processes. Applied an Agile, business-first approach to evolving business needs, achieving adoption in France, Italy and Spain and business-validated technical go-live in Germany, within budget.
- Established a sustainable post-program ownership and support model: appointed a Business Analyst as Product Owner and coached him over two years to take full ownership of the solution and the digitalization strategy. Built the functional delivery team, brought one of its Functional Analysts in-house as the business-side Application Manager to oversee functional management and future enhancements, and recruited two Salesforce Admins into Group IT for country-level user support and day-to-day technical operations.
- Enabled further group-wide expansion through a reusable, scalable platform, securing board approval for a rollout to Czechia & Poland. Initiated both rollouts before completing the assignment.
Inga S.
Last position:
Senior PMO + Change Management Lead at ICIG Business Services GmbH
- Support for a carve-in project involving 5 sites worldwide (3 in Germany, 3 in the US) as part of a global M&A project
- SAP S/4HANA
- Introduction of structures and best practices, as well as a consistent project management methodology for a global carve-in program
- Optimization of tracking, monitoring, and communication
- Development of a change and communication concept to engage the carve-in sites
- Implementation management, stakeholder management
- Coaching and support for the project team regarding project management and communication
- Establishment of a sustainable communication cascade and structures to support the transformation
- Advising and supporting the client project lead
Alexander S.
Last position:
Senior ABAP-OO Developer at Die Schweizerische Post AG
"ZLF – Future Billing Solution"
Cross-module S/4HANA
- Technical consulting and development in the area of S/4 Master Data Governance (MDG-BP)
- Various developments in HR-BP integration, order-to-cash, SAP CAR analytics data modeling, interfaces from and to third-party systems. (native HANA, CDS, RAP, Fiori Elements, OData)
Pedro C.
Last position:
Senior Project Manager (previously Cloud Project Manager) at IBM Client Innovation Center (formerly Nordcloud)
- Led a migration team of several squads for a Public Sector client (on-prem to AWS & Azure), incl. lift-and-shift and database modernisation to PostgreSQL.
- Led AWS/Azure discovery & assessment of 80+ applications and 400+ environments, delivering the wave plan.
Yuri G.
Last position:
Senior Security Devops Engineer at Swisscom
- Implementation and maintenance of highly critical IAM solutions for B2B clients (SSO, MFA, SAML/OIDC, Entra ID, PIM/PAM)
- Security administration of Linux systems (CentOS, Red Hat) in Docker and Kubernetes environments
- Migration from Docker Swarm to Kubernetes
- Infrastructure automation with Terraform
- Planning and execution of risk assessments, threat modeling, and compliance reports
- Development and management of B2B applications (Java, REST/SOAP, Angular) and CI/CD pipelines (Python, Ansible, Jenkins, GitLab)
- Leading integration tests and UAT (Cucumber, Selenium, Katalon)
- Implementing monitoring and observability strategies with Grafana, Prometheus, and Splunk
- Integrating SAST tools like Snyk and SonarQube
- Release management and project coordination according to Scrum and SAFe
- Mentoring and technical support of junior team members
Vitaly P.
Last position:
IT Project Manager UCC at Office for Informatics, Canton of Zurich
- Collaboration with and deputizing for the service manager for UCC (product owner)
- Interface management for UCC with other functionalities as part of the digital workplace
- Control of infrastructure tests and rollout, monitoring dependencies with other sub-projects
Jakob F.
Last position:
Core Team Member at Jafa Consulting
- SME for operational processes, contract negotiation and product design for the implementation of a SaaS contact center solution & carrier services
- Definition of several operational processes, organizational setup, ITSM application integrations, creation of contract schedules and advising contract negotiation
- Scrum Master with agile tooling (processes & automation)
- Commercial manager to create business cases and closing the sales process
- Increasing impact, trusted relationship, and key team member within a short time
Bahman T.
Last position:
Business Development Director DACH at Future Processing S.A.
Established Future Processing as a DACH partner by building relationships, leading to significant expansion.
Built strong ties with executives and leveraged those connections to win lucrative new contracts and renewals, resulting in substantial revenue growth.
Won a multi-million euro software project for an international company based in the DACH region, leading to a significant increase in order volume.
Venkata R.
Last position:
Continuous Learning at Personal Time Off
- ZHAW CAS Secure Software Design and Development
- German C1 and Goethe Certificate C1
- ETH CAS Cloud and Mobile Computing at ETH Zurich
- Linux Foundation Linux System Administration LFS307
- Linux Foundation Kubernetes Fundamentals LFS258
- Linux Foundation Kubernetes for Application Developers LFD459
- Linux Foundation Kubernetes Security Fundamentals LFS460
Max M.
Last position:
Qualtrics CXM Solutions Expert at Freelancing
Support with the introduction and implementation of the Qualtrics XM platform in the consulting and service environment for customers, e.g. in the banking sector, focusing on data quality, parameterization, technical coordination, and implementation support
Technical validation of configurations, feedback flows, and reporting setups
Review and assurance of data quality (mapping, mandatory fields, regulatory-relevant fields)
Performance of UAT, functional tests, and data checks in collaboration with the department and IT
Coordination with stakeholders from consulting, service, compliance, IT, and product management
Clarification of technical requirements with the business side and derivation of adaptation requirements in the platform
Creation of documentation, test protocols, and quality-related artifacts
Support in the preparation of internal approvals and rollouts
Successful technical acceptance of the new feedback and reporting functionalities
Increase in data quality in the relevant fields (e.g., feedback classification, assignment to the consulting process)
Stable implementation of the platform in the consulting environment with clear handover to IT and specialist departments
Roland A.
Last position:
Project Manager and Senior Business Analyst at Init Services GmbH
- Project management: Implementation of SAP & EBX integration for master and reference data management and led development of AI supported services for data management and privacy-oriented solutions
- Business analysis: Executed in-depth requirement gathering and data analyzes for MDM implementation, supported service integration using REST APIs to enhance service interoperability, led the requirement gathering, analysis, and implementation of agent-based AI services
- Technologies: SAP BP & FICO & MM, Tibco EBX, n8n, custom AI development in Java, Python, RDBMS, cloud
Kristian Michael H.
Last position:
Director Global IT at JC Newretail AG / Peek & Cloppenburg Group
- Lead 300+ tech professionals across internal and consulting teams
- Transformed IT into a strategic, product-centric consultancy
- As industry first: Initiated ERP migration SAP → Oracle Fusion
- Implemented AI strategy, built the data science competence and initiated AI pilots
- Established IT Strategy Board aligning technology with business vision and objectives
- Implemented a central and standardised IT vendor management process reducing IT costs by 10%
- Outsourced internal ERP management structure into an external service entity
- Implementation of IT security protocols, standards, trainings and systems
Thorsten O.
Last position:
Program / Project / IT Controller (ICT Controller) at Federal Department of Defence, Civil Protection and Sport
Project Management Office: analysis and setup, master plan, standardized project planning (generic work breakdown structure according to HERMES), earned value management, milestone trend analysis.
Finance management at portfolio, program and project level.
Resource management and single point of contact for resource procurement (human resources / operating costs / investments).
Process management.
Implementation of a program management tool for unified program and project management.
Program controlling: finance management, earned value management, milestone trend analysis, consolidation of project budgets, actual costs and forecasts at the program level.
Variance analyses at program level.
Transition from total cost view to commitment credit view (federal administration terminology).
Calculation of available reserves (rolling), forecasts and scenarios.
Monthly, quarterly, half-year and annual reports, preparation of annual planning at program level, special analyses / ad-hoc reports.
Project controlling: support for project managers in project planning, earned value management, milestone trend analysis.
Review of projects for budget compliance, adherence to phases and schedules, deliverables, resource planning and deployment.
Variance analyses at project level, special analyses / ad-hoc reports.
Resource management: resource planning based on program and project plans, review of timesheets.
Supply chain (until April 2022): single point of contact for resource procurement (human resources / operating costs / investments).
Change management: involvement in change management for cost-relevant changes (change requests), tracking of service contract price for contract-related changes, participation in change control boards / decision boards at management level.
Establishment of controlling structures in a new Swiss federal agency (becoming a federal office as of January 1, 2024) since April 2022.
Credit monitoring with validation of actual costs and commitment values.
Resource management: cross-project resource planning (HRP).
Earned value analysis and milestone trend analysis for key ICT projects of the federal government.
Participation in the introduction of the JIRA Tempo module.
Tools & methods: HERMES 5.1 / Agile HERMES, Sciforma 7, JIRA, Confluence, Tempo, Signavio, Microsoft SharePoint, Microsoft Office Prof., Excel-VBA.
Discover over 15,000 top freelancers
ITIL Foundation statistics
Aggregated from the professional profiles of matched freelancers.
Experience
24 years
Position duration
2.3 years
Positions per freelancer
16
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Professional Services
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
100%
Master's degree or higher
75%
Doctorate
5%
Certifications per freelancer
8
Most common languages
German, English, French
Speak two or more languages
97%
Based on our profile pool as of 26 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts holding this certification in Switzerland are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates for ITIL Foundation in Switzerland
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 26 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
ITIL Foundation experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Banking and Finance (55%)
- Professional Services (55%)
- Manufacturing (52%)
- Telecommunication (48%)
- Government and Administration (45%)
- Healthcare (38%)
- Automotive (34%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the certification
What it proves
ITIL Foundation is the entry-level certification for IT service management. It shows that a professional understands the core ideas behind the ITIL service value system and can work with common service management terms, roles, and practices. On profiles, you may also see it as ITIL 4 Foundation or simply ITIL Foundation.
Core knowledge
- service value and how IT work supports business outcomes
- incident, problem, change, and request handling
- service desk communication and escalation paths
- continual improvement and service quality thinking
- basic governance, risk awareness, and partner collaboration
Typical holders
Companies often hire ITIL Foundation freelancers for service desk support, IT operations, process documentation, and service transition work. The certification is common among service managers, support leads, analysts, and consultants who need a shared service language rather than deep technical specialization. In Switzerland, it is especially useful when teams need clear communication across international, multilingual environments.
Why it matters
A freelancer with ITIL Foundation can help bring order to recurring support issues, improve handoffs between teams, and make service processes easier to follow. That matters when you need stable operations, clearer ticket handling, or a better structure for service improvement. The certification does not prove senior leadership by itself, but it does signal a solid grasp of IT service management basics and a practical mindset for working in established IT teams.
Frequently asked questions
Need clarity? These are the questions we hear most often about ITIL Foundation.
ITIL Foundation validates a working understanding of IT service management basics. It shows that a freelancer knows the main ITIL terms, practices, and ideas used to organize support and improve service delivery. It is especially useful when a company wants a common language for incidents, changes, requests, and continual improvement.
In most current job profiles, ITIL Foundation refers to the ITIL 4 Foundation certification. People may still say ITIL Foundation, ITIL 4 Foundation, or simply ITIL, but they usually mean the entry-level PeopleCert exam for modern ITSM concepts. Older references to ITIL v3 can still appear, so it helps to check which version a freelancer holds.
A freelancer with ITIL Foundation is a good fit for service desk work, IT operations, process support, and transition projects. It is useful for people who need to follow established service processes and communicate clearly with users, support teams, and vendors. It is not limited to managers; analysts and coordinators often benefit from it too.
With ITIL Foundation, you should expect strong awareness of incident, problem, change, and request practices, plus an understanding of service value and continual improvement. The person should be able to work with ticket flows, service handovers, and basic process documentation. They should also understand how service quality links to business needs.
The ITIL Foundation exam is designed for people who are new to ITIL or who need a structured refresher. Preparation usually focuses on understanding the vocabulary, the logic of the service value chain, and how the main practices fit together. Someone with real service desk or IT operations experience often finds the material easier to absorb because the concepts map to daily work.
There are no formal prerequisites for ITIL Foundation. It is meant as the starting point for ITIL, so companies often use it to check baseline service management knowledge rather than advanced expertise. That said, practical exposure to IT support or service processes makes the certification more relevant on the job.
ITIL Foundation is part of the PeopleCert certification scheme, so keeping it current depends on the certification rules in force at the time. In practice, professionals usually need to stay aligned with the latest ITIL version and maintain their status through the provider’s renewal or continuing education process. When hiring, it is smart to confirm that the certificate is the current ITIL 4 Foundation version.
ITIL Foundation matters most in projects where service stability, support flow, and clear ownership are important. In Switzerland, it is useful for companies with distributed teams, multilingual stakeholders, or international service operations that need consistent ways of working. It can also help when on-site collaboration in Zurich, Geneva, Basel, or remote work across regions must follow the same service processes.
The average hourly rate for freelancers with ITIL Foundation in Switzerland is 123 €, which corresponds to a daily rate of about 983 € based on an 8-hour working day.
Of the freelancers with ITIL Foundation in Switzerland, 100% hold at least a Bachelor's degree, 75% hold at least a Master's degree, and 5% hold a doctorate.
On average, freelancers with ITIL Foundation in Switzerland have 24 years of professional experience, with a single engagement typically lasting around 2.3 years.
The most common languages among freelancers with ITIL Foundation in Switzerland are German (100%), English (97%), and French (48%).
The most common industries among freelancers with ITIL Foundation in Switzerland are Information Technology (100%), Banking and Finance (55%), and Professional Services (55%).
The most common business areas among freelancers with ITIL Foundation in Switzerland are Information Technology (100%), Project Management (93%), and Operations (66%).
FRATCH ITIL Foundation main locations
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
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Philipp Thomaschewski
FRATCH CEO
