Hire proven ITIL Foundation professionals in Switzerland, matched in minutes from over 15,000 CVs with the power of AI.
ITIL Foundation holders understand service value, incident and request handling, change control, and the language of IT service management. Find vetted freelancers in Switzerland who can support service desks, IT operations, and service improvement work, fast and with precision.
About the certification
What it proves
ITIL Foundation is the entry-level certification for IT service management. It shows that a professional understands the core ideas behind the ITIL service value system and can work with common service management terms, roles, and practices. On profiles, you may also see it as ITIL 4 Foundation or simply ITIL Foundation.
Core knowledge
- service value and how IT work supports business outcomes
- incident, problem, change, and request handling
- service desk communication and escalation paths
- continual improvement and service quality thinking
- basic governance, risk awareness, and partner collaboration
Typical holders
Companies often hire ITIL Foundation freelancers for service desk support, IT operations, process documentation, and service transition work. The certification is common among service managers, support leads, analysts, and consultants who need a shared service language rather than deep technical specialization. In Switzerland, it is especially useful when teams need clear communication across international, multilingual environments.
Why it matters
A freelancer with ITIL Foundation can help bring order to recurring support issues, improve handoffs between teams, and make service processes easier to follow. That matters when you need stable operations, clearer ticket handling, or a better structure for service improvement. The certification does not prove senior leadership by itself, but it does signal a solid grasp of IT service management basics and a practical mindset for working in established IT teams.
Meet FRATCH ITIL Foundation
Geoffrey Grigor
Lead Researcher
Last position:
Lead Researcher at York St John Business School
- Independently designed, conducted, and evaluated a research project examining dynamic management capabilities (DMCs) in the implementation of HR practices at different management levels (top, middle, and frontline management).
- Focus on the strategic role of frontline management in implementing effective HRM measures.
- Self-initiated project with academic collaboration from York St John University, Robert Kennedy College, and the University of Cambridge.
Stefan Ullerich
Workstream Lead Solution Delivery / IT Operations Manager SAP S4/HANA Private Cloud Edition - RISE
Last position:
Workstream Lead Solution Delivery / IT Operations Manager SAP S4/HANA Private Cloud Edition - RISE at Munich Re
- Lead Solution Delivery workstream
- Serve as IT Operations Manager ad interim
- Define, implement, and continuously optimize the Target Operating Model
- Design and implement incident and problem management processes
- Develop, maintain, and execute business continuity and disaster recovery plans, including DR testing
- Ensure system availability, performance, scalability, and compliance with SLAs
- Liaise between business stakeholders, SAP Basis teams, managed service providers, and cloud vendors
- Oversee incident, change, and problem management processes per ITIL best practices
- Lead service reviews and vendor performance evaluations
- Coordinate patching, upgrades, and enhancement cycles with SAP AG and application operations teams
- Monitor system health, performance, and security using SAP for Me
- Collaborate with IT security, infrastructure, and network teams to ensure system integrity
- Create, track, and manage project-related firewall requests
- Develop, coordinate, and deliver cutover activities for targeted system lines
Alexander Scholl
Senior SAP Technical Consultant
Last position:
Senior ABAP-OO Developer at Die Schweizerische Post AG
"ZLF – Future Billing Solution"
Cross-module S/4HANA
- Technical consulting and development in the area of S/4 Master Data Governance (MDG-BP)
- Various developments in HR-BP integration, order-to-cash, SAP CAR analytics data modeling, interfaces from and to third-party systems. (native HANA, CDS, RAP, Fiori Elements, OData)
Bettina Dudek
Marketing Manager
Last position:
Marketing Manager at NorthC Schweiz AG
- Strategic Marketing
- Responsible for defining and presenting the overall go-to-market strategy to management and stakeholders
- Leading and optimizing comprehensive marketing campaigns, including concept, execution, and performance tracking
- Monitoring and adjusting marketing activities to maximize efficiency and ROI
- Overall responsibility for planning, allocating, and controlling the marketing budget
- Working closely with the global marketing team (NL & DE)
- Extended responsibility for digital marketing, including the strategic development of digital marketing initiatives with SEO principles to improve visibility and findability
- Responsible for the full management and ongoing optimization of the website, including SEO measures to increase organic traffic and improve rankings
- Monitoring and strategic alignment of Google Ads, Bing Ads, and LinkedIn Lead Generation Ads
- Development and implementation of innovative landing page concepts and Pardot flows to support campaigns, designed according to the latest SEO standards to optimize conversion rates
- Creating and presenting a comprehensive social media editorial plan
- Leading brand marketing and lead generation, including the strategic positioning of the NorthC brand in the ICT, Finance and HealthCare, public sector & administration, and HPC/AI segments
- Running campaigns to increase awareness and brand presence
- Developing and implementing an employer branding strategy that strengthened the company profile as an attractive employer, increased employee retention, and contributed to successful recruiting as well as strong employee growth
- Developing and leading lead generation initiatives and campaigns
- Managing strategic sponsorship partnerships to strengthen the brand and generate leads
- Overall management of event marketing projects: strategic planning, coordination, and execution of offline and online events
- Responsible for the online and offline implementation of the NorthC brand at datacenter locations
- Planning and execution of the local content strategy
- Creating content such as white papers, or managing external assignments
- Uploading content into a content management system (CMS)
- Data-driven performance analysis and optimization of measures
- Continuous optimization of content and web presence
Thorsten Offermann
Program / Project / IT Controller (ICT Controller)
Last position:
Program / Project / IT Controller (ICT Controller) at Federal Department of Defence, Civil Protection and Sport
Project Management Office: analysis and setup, master plan, standardized project planning (generic work breakdown structure according to HERMES), earned value management, milestone trend analysis.
Finance management at portfolio, program and project level.
Resource management and single point of contact for resource procurement (human resources / operating costs / investments).
Process management.
Implementation of a program management tool for unified program and project management.
Program controlling: finance management, earned value management, milestone trend analysis, consolidation of project budgets, actual costs and forecasts at the program level.
Variance analyses at program level.
Transition from total cost view to commitment credit view (federal administration terminology).
Calculation of available reserves (rolling), forecasts and scenarios.
Monthly, quarterly, half-year and annual reports, preparation of annual planning at program level, special analyses / ad-hoc reports.
Project controlling: support for project managers in project planning, earned value management, milestone trend analysis.
Review of projects for budget compliance, adherence to phases and schedules, deliverables, resource planning and deployment.
Variance analyses at project level, special analyses / ad-hoc reports.
Resource management: resource planning based on program and project plans, review of timesheets.
Supply chain (until April 2022): single point of contact for resource procurement (human resources / operating costs / investments).
Change management: involvement in change management for cost-relevant changes (change requests), tracking of service contract price for contract-related changes, participation in change control boards / decision boards at management level.
Establishment of controlling structures in a new Swiss federal agency (becoming a federal office as of January 1, 2024) since April 2022.
Credit monitoring with validation of actual costs and commitment values.
Resource management: cross-project resource planning (HRP).
Earned value analysis and milestone trend analysis for key ICT projects of the federal government.
Participation in the introduction of the JIRA Tempo module.
Tools & methods: HERMES 5.1 / Agile HERMES, Sciforma 7, JIRA, Confluence, Tempo, Signavio, Microsoft SharePoint, Microsoft Office Prof., Excel-VBA.
Tobias Wildi
IT Consultant, Co-Founder
Last position:
IT Consultant, Co-Founder at PRONT GmbH
- Technical product ownership for a global customer portal in the indoor climate sector, including API integrations, backend connectivity, and expansion of digital customer services
- Developed the solution architecture and AI use cases for a claims management platform, integrating it into the enterprise architecture for a leading insurance company
- Developed the target operating model and led the implementation of the global investment platform for an investment bank
- Developed the target operating model and platform strategy for a new digital health platform for a health insurance company
- Developed the platform strategy, defined use cases, and built the data architecture for a digital health platform of a health insurance company
Michael Rödle
ERP Program Manager
Last position:
Project Manager, Hustler, & Hound "Project Metrics on the Internet" at Global-KPI
- Project management, hustler (identifying the full financial picture including sales, pitching, financial analysis, & business models) and hound (identifying real customer needs including research & analysis) to build a project metrics system on the Internet.
- The system allows users to make informed decisions to keep projects on track according to key data or to realign them when they deviate negatively from the plan.
- Providing a forecast alongside the current status.
- Automatic calculation and display of metrics based on user-entered project key data.
- Skills: project management, project metrics.
- Problem space: Co-Innovation Builder (CIB), corporate innovation team setup, team profile / team canvas, design thinking, highlighting people, creating customer personas, market exploration, defining the problem.
- Solution space: narrowing the problem, how to turn ideas into solutions, how to turn solutions into a concept, customer journey, business model canvas, value proposition canvas, prototyping, refining the prototype and business model canvas, final pitch.
Vitaly Podkopaev
IT Project Manager UCC
Last position:
IT Project Manager UCC at Office for Informatics, Canton of Zurich
- Collaboration with and deputizing for the service manager for UCC (product owner)
- Interface management for UCC with other functionalities as part of the digital workplace
- Control of infrastructure tests and rollout, monitoring dependencies with other sub-projects
Jakob Faktorovitch
Core Team Member
Last position:
Core Team Member at Jafa Consulting
- SME for operational processes, contract negotiation and product design for the implementation of a SaaS contact center solution & carrier services
- Definition of several operational processes, organizational setup, ITSM application integrations, creation of contract schedules and advising contract negotiation
- Scrum Master with agile tooling (processes & automation)
- Commercial manager to create business cases and closing the sales process
- Increasing impact, trusted relationship, and key team member within a short time
Bahman Tofighi
Business Development Director DACH
Last position:
Business Development Director DACH at Future Processing S.A.
Established Future Processing as a DACH partner by building relationships, leading to significant expansion.
Built strong ties with executives and leveraged those connections to win lucrative new contracts and renewals, resulting in substantial revenue growth.
Won a multi-million euro software project for an international company based in the DACH region, leading to a significant increase in order volume.
Venkata Renduchintala
DevOps & IT Responsibility
Last position:
Continuous Learning at Personal Time Off
- ZHAW CAS Secure Software Design and Development
- German C1 and Goethe Certificate C1
- ETH CAS Cloud and Mobile Computing at ETH Zurich
- Linux Foundation Linux System Administration LFS307
- Linux Foundation Kubernetes Fundamentals LFS258
- Linux Foundation Kubernetes for Application Developers LFD459
- Linux Foundation Kubernetes Security Fundamentals LFS460
Max Meinhardt
Qualtrics CXM Solutions Expert
Last position:
Qualtrics CXM Solutions Expert at Freelancing
Support with the introduction and implementation of the Qualtrics XM platform in the consulting and service environment for customers, e.g. in the banking sector, focusing on data quality, parameterization, technical coordination, and implementation support
Technical validation of configurations, feedback flows, and reporting setups
Review and assurance of data quality (mapping, mandatory fields, regulatory-relevant fields)
Performance of UAT, functional tests, and data checks in collaboration with the department and IT
Coordination with stakeholders from consulting, service, compliance, IT, and product management
Clarification of technical requirements with the business side and derivation of adaptation requirements in the platform
Creation of documentation, test protocols, and quality-related artifacts
Support in the preparation of internal approvals and rollouts
Successful technical acceptance of the new feedback and reporting functionalities
Increase in data quality in the relevant fields (e.g., feedback classification, assignment to the consulting process)
Stable implementation of the platform in the consulting environment with clear handover to IT and specialist departments
Roland Arato
Project Manager and Senior Business Analyst
Last position:
Project Manager and Senior Business Analyst at Init Services GmbH
- Project management: Implementation of SAP & EBX integration for master and reference data management and led development of AI supported services for data management and privacy-oriented solutions
- Business analysis: Executed in-depth requirement gathering and data analyzes for MDM implementation, supported service integration using REST APIs to enhance service interoperability, led the requirement gathering, analysis, and implementation of agent-based AI services
- Technologies: SAP BP & FICO & MM, Tibco EBX, n8n, custom AI development in Java, Python, RDBMS, cloud
Christian Bucholdt
Principal Business Acceleration & Advisory
Last position:
Principal Business Acceleration & Advisory at Xebia
- Building productivity solutions for backoffice functions including case management and automated workflows in insurance
- Integration of GenAI functionality in operational processes for efficiency based on measurable KPIs
- Successfully delivering integration and data projects with agile methodology in requirements engineering, cloud native development and computing, software development, data analytics, quality management and technical documentation
- Coaching and advising clients for adoption of technologies such as use case identification, organizational impact assessment and building a business case for investments
- Advising clients on cost optimization through IT carve out and outsourcing of software product engineering
- Technologies: Jira, Confluence, ServiceNow, GitHub Co-Pilot, Agile/SAFe
Claus Nielsen
Oracle Database Engineer
Last position:
Oracle Database Engineer at BBV.ch
- Migration of databases from ODA to ExaData
- Migration of databases from ExaData to ExaCC/OCI
- Decreased UCC usage by 10%
- Developing automation scripts using Python
- Performance tuning
- Shrunk development databases from 6 TB to 3 TB using Exadata columnar compression
- Tuned application performance by 30% using inmemory option
- Tuned non-production Exadata by 20% to release CPU resources before ExaCC migration
- Database patching of Oracle 19c
- Basic Ansible scripting for deployments and database cloning
- Developing acconting model for shared Oracle platform
- Migrating single-instance databases to Oracle RAC
- Analysis of RAC issues
- Advising development teams of how to migrate to RAC
Discover over 15,000 top freelancers
ITIL Foundation statistics
Typical experience
25 years
Average project duration
2.4 years
Certifications per freelancer
9
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Professional Services
Most common languages
German, English, French
Bachelor's degree or higher
100%
Master's degree or higher
80%
Doctorate
10%
Salary / Daily Rate Distribution
The chart shows how the daily rates of freelancers holding this certification are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Average rates for ITIL Foundation & Seniority distribution
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Frequently Asked Questions
Do you have questions? Here you can find further information about FRATCH
ITIL Foundation validates a working understanding of IT service management basics. It shows that a freelancer knows the main ITIL terms, practices, and ideas used to organize support and improve service delivery. It is especially useful when a company wants a common language for incidents, changes, requests, and continual improvement.
In most current job profiles, ITIL Foundation refers to the ITIL 4 Foundation certification. People may still say ITIL Foundation, ITIL 4 Foundation, or simply ITIL, but they usually mean the entry-level PeopleCert exam for modern ITSM concepts. Older references to ITIL v3 can still appear, so it helps to check which version a freelancer holds.
A freelancer with ITIL Foundation is a good fit for service desk work, IT operations, process support, and transition projects. It is useful for people who need to follow established service processes and communicate clearly with users, support teams, and vendors. It is not limited to managers; analysts and coordinators often benefit from it too.
With ITIL Foundation, you should expect strong awareness of incident, problem, change, and request practices, plus an understanding of service value and continual improvement. The person should be able to work with ticket flows, service handovers, and basic process documentation. They should also understand how service quality links to business needs.
The ITIL Foundation exam is designed for people who are new to ITIL or who need a structured refresher. Preparation usually focuses on understanding the vocabulary, the logic of the service value chain, and how the main practices fit together. Someone with real service desk or IT operations experience often finds the material easier to absorb because the concepts map to daily work.
There are no formal prerequisites for ITIL Foundation. It is meant as the starting point for ITIL, so companies often use it to check baseline service management knowledge rather than advanced expertise. That said, practical exposure to IT support or service processes makes the certification more relevant on the job.
ITIL Foundation is part of the PeopleCert certification scheme, so keeping it current depends on the certification rules in force at the time. In practice, professionals usually need to stay aligned with the latest ITIL version and maintain their status through the provider’s renewal or continuing education process. When hiring, it is smart to confirm that the certificate is the current ITIL 4 Foundation version.
ITIL Foundation matters most in projects where service stability, support flow, and clear ownership are important. In Switzerland, it is useful for companies with distributed teams, multilingual stakeholders, or international service operations that need consistent ways of working. It can also help when on-site collaboration in Zurich, Geneva, Basel, or remote work across regions must follow the same service processes.
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Philipp Thomaschewski
FRATCH CEO
